3,590 Customer Reviews over 359 pages
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- Location
- London
- Reviewing
- BT
- Date
- 2015-05-09
- Location
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- Location
- Lancashire
- Reviewing
- BT
- Date
- 2015-05-09
- Location
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- Location
- Essex
- Reviewing
- BT
- Date
- 2015-05-09
- Comments
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We have had BT Internet for at least a year now and all we get is slow internet and expensive bills for not only the internet but they are charging us for the telly which we have never had and we have explained we don't want to pay for something we don't have but they don't listen and put the phone down on us all the time. They will rob you off your money. The Internet isn't even that good it cuts out 24/7. I would never ever reccomend BT unless you want to pay out lots of money every month for things you shouldn't have to! Rude staff aswell!
- Location
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- Location
- Aberdeen
- Reviewing
- BT
- Date
- 2015-05-08
- Comments
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I've been with BT for the past 18 months. BT infinity 2. To be honest it was rather brilliant, beside the price. Initially had some problems to get my Sainsbury voucher but eventually got it and it had promised 100 pounds on it. Broadband was reliable - never had any drops in connection and after setting the router properly I stopped having issues with iPhone connection etc. Router broke once, but I was offered another one in no time. Overall I was very satisfied but I'm gonna leave them because of the price.
- Location
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- Location
- Congleton
- Reviewing
- BT
- Date
- 2015-05-08
- Comments
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Moved into new property, ordered BT infinity 2 months before moving in, then had to wait another 58 days with no broadband or phone, BT eventually connected us to broadband, and we got a max speed of 2 mb/s 2 weeks later go infinity, and that is a max of 12 mb/s.
BT are trying to charge us for Infinity when we only get broadband speeds, they take money out of out bank account with out notice.Customer service is non existent was with virgin before BT are the worst company I have ever dealt with. They promise speeds they can no do and when you complain use the old distance from exchange excuse.
Believe non of there blurb its all untrue, Open reach are a disgrace and hide behind we are not customer facing story.
BT are a total disgrace to the country,If you are after broad band stay away from BT and Open reach if you can.
- Location
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- Location
- Congleton
- Reviewing
- BT
- Date
- 2015-05-08
- Comments
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Moved into new property, ordered BT infinity 2 months before moving in, then had to wait another 58 days with no broadband or phone, BT eventually connected us to broadband, and we got a max speed of 2 mb/s 2 weeks later go infinity, and that is a max of 12 mb/s.
BT are trying to charge us for Infinity when we only get broadband speeds, they take money out of out bank account with out notice.Customer service is non existent was with virgin before BT are the worst company I have ever dealt with. They promise speeds they can no do and when you complain use the old distance from exchange excuse.
Believe non of there blurb its all untrue, Open reach are a disgrace and hide behind we are not customer facing story.
BT are a total disgrace to the country,If you are after broad band stay away from BT and Open reach if you can.
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2015-05-07
- Comments
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Absolute rubbish in terms of service. BT keep putting my monthly broadband payments up every couple of months. For an example one month I can be paying £38 and the next £65. I have contacted them numerous times in regards to this. I have an unlimited package and I do not use the landline so I do not expect my monthly payments to be fluctuating like this. I have 4 months left on my 18 month contract and then i'm leaving! I cannot wait!
- Location
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- Location
- Hampshire
- Reviewing
- BT
- Date
- 2015-05-07
- Comments
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In December I had a BT salesperson call me about changing to a different package, as I'm not the account holder I don't have permission to change the package and also turned them down saying I wanted to stay on the current package. In January I received my BT bill which was unreadable due to prices here and discounts there, when my February bill arrived I found the package had changed. I phoned BT to complain and get the original package that we had re-instated to be told that I was not the account holder and I was not authorised to make any changes. The complaint was never registered and it took 3 months of calls to get back to the original package. I've now left BT and will never return.
- Location
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- Location
- derbyshire
- Reviewing
- BT
- Date
- 2015-05-06
- Comments
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i have been a bt custermer for 20 years and will never go back to them thay are very good at riping u off thay reduse your bill then next thing u no thay saying u not paying anough and u owe them £100 and u havent even used the phone all thay good for is riping u off
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2015-05-05
- Comments
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Changed from standard BT to "fast" Infinity a few months ago. Immediately slower, and in contrast to phone salesman's statement that the "deal" would cost the same, I got taken off a cheap evening rate to a cheap weekend rate only. Online support was friendly and helpful, but ultimately it made no difference to low speed despite two complaints. Line reliability seemed to fall slightly. Luckily, it doesn't affect me too badly, but it annoys visitors.
- Location
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