3,590 Customer Reviews over 359 pages
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- Location
- Norwich
- Reviewing
- BT
- Date
- 2015-05-17
- Comments
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I wanted to canacel my BT broadband because I'm paying for it but it's at someone's address I haven't got no paper work or details or account number so they didnt help me or have nothing to fk for me also I am still paying for it for someone els to use.
- Location
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- Location
- sheffield
- Reviewing
- BT
- Date
- 2015-05-16
- Comments
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Don't even go there BT are the worst company i have ever dealt with... internet is poor beyond belief even my land lines don't work anymore,. ring for help and you someone in india
- Location
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- Location
- Scotland
- Reviewing
- BT
- Date
- 2015-05-15
- Comments
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This is the worst company I have ever dealt with, I am now at 5 weeks with no internet and have been told just to sit and 'Wait'. The customer services in Dundee are usless and have an attitude that needs to be addressed. Will be cancelling as soon as I can.
- Location
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- Location
- longfield
- Reviewing
- BT
- Date
- 2015-05-14
- Comments
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Bt ithe worst company I have ever dealt with. Their Broadband Help Line Operatives every time I phoned, listen have you do checks confirm the speed you said you had,and do nothing.After 3 weeks of hell numerous phone calls my Infinity 2 speed was still 12Mb/sec. I gave up and am now on a different provider with 50mb/sec. BT useless and I advise every one to move.
- Location
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- Location
- Parbold
- Reviewing
- BT
- Date
- 2015-05-13
- Comments
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I have now been with bt broadband for total of 2 weeks, switching from sky. It has been the biggest mistake of my life, the home hub 4 is the biggest piece of dung outthere. Never have I had so my devices drop out and stop working. No AirPlay, no remote app for I iTunes, no control of kodi over wifi and a signal strength half that of a basic sky hub. My sainsburys vouchers are now having to be spent on air port extreme. (What ever the deals is it's not worth swapping)
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2015-05-13
- Comments
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This has been a NIGHTMARE from the word go.
Messed about for a month to even set up basic broadband, misled on phone regarding availability of 'Infinity' in my area. Told by two separate customer service agents that I would be getting the upgraded Infinity for no extra charge. It was then cancelled without my asking and RESOLD to me over the phone by another agent that misled me to believe I was getting a special deal because of how I'd been treated!! One visit to the website made me realise that it was a standard package for existing customers!
I have now been trying to set up BT Sport (the ONLY reason I went with BT in the first place...) for over a week. Speaking to people every day over Twitter, over text, over the phone... '8pm tomorrow', doesn't happen, I get back in touch...'12 midnight tomorrow', doesn't happen! 'After the weekend, 8pm Monday'... still NO BT SPORT!?
Then the EMAILS!! Multiple emails saying the same thing 'your order has been recieved', then saying the service had been cancelled, then saying the standard TV package had been ordered....I've been using that for a few weeks already... 8 emails today!!!
Confused yet?? I am.
- Location
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- Location
- Maidstone
- Reviewing
- BT
- Date
- 2015-05-13
- Comments
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It's quite difficult to give a review about BT broadband because it's incredible inconsistent. You will get great speed at one point then painfully slow the next day. It's not reliable, seems to go down everyday around 1:45 and in the evening around 9:30/11pm and then it might disappear at random points in the week when it feels like it.
Haven't used their customer service so have no opinion, I hear it's pretty good though.
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2015-05-12
- Comments
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It is impossible to say how bad BT is. Think of the worst service you have ever gotten, then try to imagine something worse.
- Location
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- Location
- Felixstowe
- Reviewing
- BT
- Date
- 2015-05-10
- Comments
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Have had 23 engineers, many promises to fix things and been dealing with England's resolution centres and the highest person responsible to the CEO of BT.
I'm still being lied to , being treated like an idiot and this week was told I had the plug in the hub in the wrong place!!!
Broadband has been a joke and BT have been the worst people to deal with that I've ever encountered.
Even the top complaints office tells lies promise to ring and don't . It's 8 months on and the fault in the line discovered after 5 different engineers looked for it is still waiting to be repaired.
The resolution centres are so busy with complaints that the people you speak to seem to be against me because I've complained.
Never get broadband or phone from BT they are a shambles that couldn't give a dam about their customers.
- Location
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- Location
- Cambridgeshire
- Reviewing
- BT
- Date
- 2015-05-10
- Comments
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I moved house a year ago where I was on 125MB Virgin Broadband, it worked like a dream. I've been forced to pay BT as they're the only provider where I am at the moment and it's disgraceful. Currently paying for "up to" 17MB... I see they use that phrase to cover their backs because I consistently get 2-3MB. My family can't do anything if we're on at the same time. They recently upgraded the village I'm at but have left the one exchange that connects my street, so for the last two months everyone else has been able to upgrade to fiber optic and we're still in the technological stone age! Emailed them to ask when the exchange would be upgraded and got a standard, copy-paste response from some customer service representative who has no appreciation for their job.
If you can get another provider, do it. BT will only bring you frustration.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.