3,590 Customer Reviews over 359 pages
-
- Location
- peebles, scotland
- Reviewing
- BT
- Date
- 2015-05-22
- Comments
-
Moved to BT Infinity from Sky's std broadband. Expected big increase in speed. None noticeable. None achieved - despite spending a few hours on the phone. Connection sped averages around 20 Mb with download similar and upload around 4.5 Mb, as confirmed by BT's own speed checker. Will move as soon as the contract ends. BEWARE THEIR SPEED CLAIMS AS THEY'VE NOT DELIVERED THEM FOR ME!
- Location
-
- Location
- london
- Reviewing
- BT
- Date
- 2015-05-22
- Comments
-
bt are just greedy money grabbers ,i got charged £250 + vat to move a wire inside the door frame ,it was done shody by a previous bt engineer yet they still charged me for it ,beware when reporting faults, i am still fighting it .
- Location
-
- Location
- Newark, Nottinghamshire
- Reviewing
- BT
- Date
- 2015-05-21
- Comments
-
I've never felt so ripped off, Broadband Infinity 2 drops out about 10 times a day... BT took £50 from us as without warning for a "deposit" and we have to wait 6 months to get it back... It's supposed to be £38 a month and it ends up being closer to £50 for no reason... generally crap, cant wait to leave.
- Location
-
- Location
- Uk
- Reviewing
- BT
- Date
- 2015-05-21
- Comments
-
Gave my 30 days notice to cancel BT sports, they cut the service the next day owing me 29 days service, which I had paid for, spoke to a guy who told me he was re- instating the 29 days, sounds great, but he did not tell me he was setting up a new account with all the activation costs involved and would credit my account with some compensation, no money appeared, surprise surprise, glad I had cancelled my DD, they tried to take an activation fee and subscription for £43...they owed me 29 days service that had already been paid for .... Disgraceful, I will stick with sky sports from now
on.....do not bother with BT...
- Location
-
- Location
- Lancashire
- Reviewing
- BT
- Date
- 2015-05-20
- Comments
-
Regarding my review yesterday, thanks to bt technical support, my problem is now solved, so thank you. If anyone else is having trouble with wifi on a smart set, bt sent me two bt extender kits, one for the TV, and one to attach to the bt hub four. The technical support team are excellent.
- Location
-
- Location
- BUCKINGHAMSHIRE
- Reviewing
- BT
- Date
- 2015-05-20
- Comments
-
The most disgusting customer service I have ever experienced. I moved from talk talk thinking that BT had better service and it would make my life easier, what a mistake that was. I was offered a £10 a month contract when I joined but was charged £23 a month in the first month. I have now since spent a month making hours and hours of phone calls trying to resolve this issue, only to be accused of being a lier, on several occasions, by there very poorly trained customer service team based in India who said that I wasn't offered this contract. I have been told on four occasions that someone would call me back which has never happened, and even when I eventually got confirmation that I am on a £10 a month contract, I got a call the next day to say that I wasn't again, and once again accused of making it up. I am so furious I have reported it to trading standards. I cannot stress enough STAY AWAY FROM BT.
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2015-05-20
- Comments
-
Indian office needs education in IT at least to support somehow for now they just sitting there and talking nonsense to people. Every month I have to book an engineer appointment because of connections drops. Worst thing they trying to cover it with Openreach when they are the ones who are useless. People if you have any other offer then BT choose it.
- Location
-
- Location
- Chester
- Reviewing
- BT
- Date
- 2015-05-20
- Comments
-
The worst broadband order I've ever experienced.
I was assured by the BT sales team that an order placed ahead of a flat move would be fine & they'd transition the change of line over without issue, but that original order had to be cancelled 'due to a technical error'. All without informing us of an issue.
My next order, after moving, also didn't complete automatically so was passed to 'first line assist' where it has been for a further week.
So 2 weeks after moving, 3 weeks after originally ordering I've not been contacted to explain the issue or has the issue been resolved. I'm getting tired of calling them to hear the same response.
- Location
-
- Location
- Dihewyd
- Reviewing
- BT
- Date
- 2015-05-20
- Comments
-
quick to repair faults but speed of broadband is DIABOLICALLY SLOW.Download speed average of 0.468 mb/s over last month
- Location
-
- Location
- Lancashire
- Reviewing
- BT
- Date
- 2015-05-19
- Comments
-
The bt technical team I have had to speak to several times this week, have always been helpful, polite and really are trying to solve my ongoing problem with wifi connection to smart TV.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.