BT Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.

Recent Customer Ratings for BT

  • Satisfaction
    3.1 stars
  • Customer Service
    3.1 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 7359 customer ratings since 2020-07-26 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,133 Customer Reviews over 314 pages

  • Reviewer
    Location
    Bromsgrove
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    connection tests prove 95% efficiency from the stated maximum for Infinity Option 1, the cabinet is right outside my house with a short length of cable to the telephone and then on to the house, the connection has been stable for well over 3 months now and is totally secure through a corporate grade hardware firewall, well done BT, it is all as it says on the tin !!!
  • Reviewer
    Location
    Melton Mowbray
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Not exactly as promised. Would expect nearer 70MbSec contacted Customer Services, nothing done.
  • Reviewer
    Location
    Wallsend
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I was a bit disappointed with my speed at first but since I've changed my wireless adapter I've noticed a distinct difference and am now getting the speed I was promised.
  • Reviewer
    Location
    Burton on Trent
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      5 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sorry to say, just about the worst Broadband reliability ever and after suffering for 4 years am going over Infinity 2. Will report back in due course. The customer service from India is 200%, they are so attentive and if they say they will call back in 2 days at a given time, they do. Pity the rest of BT cannot do likewise.
  • Reviewer
    Location
    worcester
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    good overall but call centres in india a no no can not understand the plus very patronising
  • Reviewer
    Location
    scarborough
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    never had such poor service my download speed is impossible at 0.3mbs supposed to be 8.0mbs. the indian speaking call centre is a disgrace saying there is no problem with my service. when my contract is up I will not be staying with bt, as I am paying for something which 9 times out of 10 I carnt even use and when I can it is too slow to do anything.
  • Reviewer
    Location
    Bristol
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    So disappointed with BT. Decided to change suppliers and go with BT, with reassurances from BT that Infinity would work well. Engineer turned up, very grumpy and rude because he had to change junction box. Couldn't set up, said he was going to the main box to reset everything, never returned. Turned up the next day did the same and disappeared - still no broadband. Rany customer services, job marked as complete by engineer! All customer services could do was give me BB fault number - why am I paying over £25 a month for such appalling service?!
  • Reviewer
    Location
    Raymonds Hill (near Axminster)
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      4 stars
    Comments
    Broadband speed from the Axminster BT Exchange is ABSOLUTELY APPALLING!! I'd happily pay more for a faster broadband.
  • Reviewer
    Location
    Bridgend
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Worst days work I ever did going back to BT. 60% slower than they promised constant loss of connection, don`t call you back when they say they will, and waited in for 5hrs for an engineer that never turned up. An absolute shambles, come back Sky all is forgiven!!
  • Reviewer
    Location
    HORDEN
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have just sign up with BT hub 3 and it is the worst thing I have done big problems with speed fed up how slow this is and I am paying £37 a month for this. Not happy.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.