BT Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.

Recent Customer Ratings for BT

  • Satisfaction
    3 stars
  • Customer Service
    3.1 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 9301 customer ratings since 2020-05-14 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,098 Customer Reviews over 78 pages

  • Reviewer
    Location
    Herefordshire
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    BT have been useless from start to finish. Firstly, their records were incorrect so we waited 2 weeks for fibre to be activated, only to be told its not available (it is, I can see the exchange from my house!). After a 2 week investigation they realised it was available, and said I could upgrade over the phone and receive their offers of £120 gift card, and an amazon echo - not too bad I thought.

    After waiting two weeks, was told that I need to wait a couple more days until I'm outside the cooling off period. Lo and behold, then I'm told i'm not eligible because I didn't upgrade through their website (which was impossible, because their records were wrong). Despite confirming with 4 different members of staff (and counting) at BT that I would receive this, the rewards team still tell me I'm not eligible.

    The customer service at BT is shocking - the teams cannot speak to each other, and the live chat function is 95% automated, and 5% requires a translator so equally useless.

    Don't bother with them! Talktalk, Vodafone, and Virgin offer the same for much less - lesson learned.
  • Reviewer
    Location
    Stafford
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely ridiculous. Couldn't understand English and certainly didn't speak English. Would not listen to me and hung up
  • Reviewer
    Location
    Stuminster Marshall
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Finally our speed is around 15mb from 7mb. which is excellent for our area
  • Reviewer
    Location
    Northern ireland
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Shocking !!! After 14 years with BT to be conned into renewing the worst contract on the market with FREE. Bt sports !!!! £63 per month for not even fibre optics !!! Disgusting company and should be investigated
  • Reviewer
    Location
    Manchester
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Just rubbish internet. Very low speed, stops working every 15 minutes (I have to constantly reconnect, restart my router etc) and the customer service is horrendous. They also randomly up the price on the contract without letting you know. DO NOT USE THEM.
  • Reviewer
    Location
    Stockport
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I spent 8 months with a fraction of the speed I was supposed to get via Fibre Broadband plsu the hub kept resetting about 6 or 7 times a day.

    The help I received was awful, they didnt send a new hub out when they said they would and kept threatening to charge me £130 to look at it.

    Bought out the last 6 months of the contract to go back to Virgin just to stop the stress. Only chose BT for cheap sports but its really not worth the hassle
  • Reviewer
    Location
    LEEDS
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      2 stars
    • Reliability
      2 stars
    Comments
    I have experienced some difficulty with buffering of my broadband from time to time and more recently over the Christmas period. I checked my current monthly price and noticed that it has risen to over £40. I have checked the lastest deals with some being cheaper than my own but offering better connectivity etc.
    When I spoke to a BT representative to question my account I was told that because I have been outy of contract for a long period of time that the best deal they could offer me was a £7 discount. Hows that for being a 10- 15 year loyal customer.
    I asked if he could offer a better deal than that but was told that "THE COMPUTER SAYS NO!!!!"
    I will of course change provider.
    It seems that being a long term loyal customer means nothing these days. Not good enough BT.
  • Reviewer
    Location
    Leicester
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    absolutely shocking customer service, will never ever use bt again. after having to move house and being stuck in a contract with no way out than to pay an extortionate amount. rang them up 1 month before the contract was going to end and they said i cant cancel without a cancellation charge so i rang up once my contract ended only to be told i need to give 30 days notice that i wanted to cancel!!! and a cherry on the top was the fact that i also have to pay a £30 termination charge for cancelling my services altogether!!!!! absolute rip off and i will be complaining + going to trading standards with my experiences!!
  • Reviewer
    Location
    Stockport
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    I cant pick up my router from the conservatory and we're in a normal 3 bed semi. It also loses connectivity quite often. tried to get this resolved but they just run the same tests and threaten to charge me £150 to send an engineer out.
  • Reviewer
    Location
    London
    Reviewing
    BT
    Date
    Comments
    On the 24th Feb 2016 I ordered BT broadband and phone line, a short while after I received an order confirmation text with a reference number. A few days after, four times in a row I was told by BT's customer service, someone will get back to me by 20:00 the following day, on each ocassion, I never received a phone call. I called BT and told them to cancel my order. It was then they decided to pull their finger out of their ass and make progress (I had no intention in going any further with their services at this point, but gave them a second chance). They cancelled the order (the date of this "progress" 5th March 2016) and placed another one...NO CHANGE! Today 14th March 2016, I called BT and told them to cancel my order, I don't want anything to do with them, they asked why, I told them my service isn't even up and running yet and the lack of your communication is nasty! Irresponsible! Unethical! And unprofessional for an organisation of your calibre. They finally cancelled my service, what I will say is I've been with Sky for several years and never had a problem with customer service, the reason why I wanted to change was because they never gave me a good enough deal with the package I had in comparison to what other people I know was getting, however, after what I experienced with BT! I'm staying with SKY, one thing I forgot to mention, there were two ocassions when I called BT, they left me hanging for 46 and 45 minutes respectively.
  • Reviewer
    Location
    Looe
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Shocking service, took five weeks to install broadband. Failed installation 4 times, cancelled same day twice, always try to blame others. Management unempowered to resolve customer issues of their making. Regret using.
  • Reviewer
    Location
    South Devon
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Unimpressed and angry with BT
    Upgraded to Infinity 1 unlimited after our normal BT Broadband was getting worse, ie frequent times when no internet available .suspected they were doing it on purpose to nudge you into fibre super fast broadband.
    My New hub5 arrived on schedule and for a few days my speed was almost the 37 meg as advertised.

    Then tried to watch Eurosport Player bloody hopeless. Stops after a every couple of minutes,useless trying to watch live sport.
    Started getting emails from Libby in customer services asking for their Youview box to be returned. We had BT TV for over 12 months and paid £50 to BT for the Youview box and was told at the time that after 12 months we can keep the box,.
    I declined their reduced price offer of £2 per month when I upgraded to Infinity 1 . They have a nerve to keep asking by text messages as well as email for the box back.
    To add insult to injury they have just charged me £5.60 for exceeding my monthly allowance of 40gig.
    Don't these stupid people know that I have unlimited broadband use with Infinity 1.after being persuaded by them to upgrade.
    Oh and checked my speed today 5 meg this morning and 10 meg this evening.
    I have threatened to report them to trading standards/offcom
    If they don't refund my £5.60 immediately. Don't hold your breath.Bt need exposing on watchdog or you and yours.!!!
  • Reviewer
    Location
    Failsworth
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Not only do BT feel it's OK to increase the price of their sub par broadband product, but they also find it very easy to cap speeds whenever they find fit. I have never bought a broadband product from anybody and received such a bad experience.
  • Reviewer
    Location
    Stuminster Marshall
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      5 stars
    Comments
    Speed is simply pathetic. Last month it jumped from Less than 5 mb to over 14mb; that was brilliant now it's back to the same old bt bad service at below 5mb.
  • Reviewer
    Location
    Newcastle
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    Comments
    Worst broadband I have ever experienced!!And they claim that BT's fibre optic broadband is one of the fastest on the market. Absolute joke. It takes an average of 80-100 sec for a page to load, never mind watching videos online. Stay away please!!!! Appalling service, poor quality, high prices.
  • Reviewer
    Location
    London
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Had Fibre Broadband since 2011. BT Infinity was my first taste of superfast broadband back then. In the last 8 years have tried Sky, TalkTalk and PlusNet but back with BT since 2017 and will stick with them as had numerous troubles with all the others. For me BT has proved very reliable with 99.999% up time and great speeds. The one time my router failed they replaced within 48hrs, and when the line from my house to telephone pole had an issue they had OpenReach out to fix within 12hrs, on a bank holiday weekend! My internet connection is essential to my life, BT not the cheapest but so far have easily proved the most reliable. Came on here as my BT contract was up and wanted to check out ratings for some alternative providers who were offering some amazing deals. However weighing everything up I think I'll pay the extra and stick with BT as (in my area at least) they're delivering a pretty solid service. NB - I have SuperFast Fibre 1 and get 67MB/Down and 18MB/Up which is well above the advertised speeds so very happy with that and more than enough for my needs, even with 5 smart TV's in the house!
  • Reviewer
    Location
    London
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely appalling customer service. Had ongoing Broadband problem for months. Was told a manager would call me back on 3 different occasions. Waited in specially only to receive no phone call as promised. This is after spending a ridiculous number of hours on the phone to BT and getting absolutely nowhere. Fed up of their ridiculous repetitive scripts, complete lack of knowledge and utter lack of decent customer service. Finally taking my business elsewhere!
  • Reviewer
    Location
    West midlands
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Worse customer service than the tax office! Impossible to contact and frequently cut off. Every time you try again, endless waits, then go through the whole situation again only to be cut off again. Website avoids giving helpful contact advice to the point of annoyance.
  • Reviewer
    Location
    Norfolk
    Reviewing
    BT
    Date
    Comments
    Very unhappy with connection quality and customer service.
  • Reviewer
    Location
    Norfolk
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very unhappy with connection quality and customer service.
  • Reviewer
    Location
    Edinburgh
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    was waiting almost 4 months for installation.In the beginning of March phone line has been connected.Today engineer supposed to finish work but he said I can't have full fibre internet even though contract has been signed for it.Instead I have been offered to sign contract for much slower Internet for the same price.But internet would be ready after 1-2 weeks.Bt is blaming me for that because I supposed to check if I can have specific cables in my building.How could I know I have to check this?They had 4 months for telling me this.Now I have been left without internet and can't go back to my previous provider unless I will pay double.So if you think to switch to BT you may end it up without internet at all.
  • Reviewer
    Location
    West London
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    In my view BT = Prepare-To-Lose-Your-Will-To-Live
    Over the years I have had two experiences with BT as a new customer - both of them were ok (apart from the waiting time for the BT engineer). Once the service was up and running I had no reason to contact them.
    The annoying part starts when you are moving houses – I am still in process of claiming back call charges for the previous property as BT did not disconnect the line on the date agreed. New tenant made international call which appeared on my bill and now it looks like I have to pay the bill and only after the bill is paid, make another contact with BT to claim it back.
    Another issue was when they promised me new BT hub, at first attempt they sent me some sort of plastic connector instead; on second attempt they sent BT hub to an old address; third time after I realised their mistake with the address, they cancelled the previous order and made a new one…..it turned out it was going to go to my old address as well. A fourth time I have lost it, and by the time I called them the hub was already despatched and it was too late to cancel it. During that call an advisor tried to talk me out of reordering hub 6 (the new one) as apparently there is not much difference to hub 5, oh! and that if I was going to go ahead with hub 6 I would have to pay for it. I have informed the person that the hub 6 was offered to me and I never asked for it, but since it was offered to me I got used to an idea of having better hub. After that hub 6 was delivered to my correct address free of charge.
    And 2 days after, we realised that BT Sport channels in HD do not work. Our subscription is in place but for some reason it is not being recognised, this happened after house move. So I started a chat with a person, they called me on my phone instead, transferred the call to another adviser who then transferred the call to another team (I think technical). It took 10min to talk to the first two people and I was on hold for the third transfer for almost 1.5h ….no one picked up and I have finally given up.
  • Reviewer
    Location
    London
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Ok, BT. The first product I bought with them was a BT Wi-Fi contract for a year. Half a day spent on the phone swearing and despairing, as their software could not process my credit check (no negative points, 1 credit card, previous credit-checked long terms contracts, etc.). Eventually, after much frothing at the mouth, my partner got to speak to someone sensible who set the service up.

    Flash forward. A year later, setting up BT broadband. First the quoted engineer fee is charged even after I'm told there is no need for an engineer visit. Then the BT Hub doesn't arrive - at all. Then the new hub does arrive, but is missing a part without which it cannot be set up. Then I am patronized on the phone by being told 'it definitely was included, it is there' even after I have checked multiple times. After much foaming at the mouth, I am despatched replacement parts. Then the invoice comes, with a double delivery fee charged and the contract fee charged from the day when the Hub wasn't even delivered.

    Boy, I don't think you could do worse, BT, I really don't.
  • Reviewer
    Location
    Lincoln
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    LN12DF, Paid for 60mb-80mb Broadband but actually receiving constant 29.3-29.5mb, and there has been no Dial Tone since Friday on landline!. This is paid for BT Broadband Super Fast Fibre II: and this a breach of contract since Friday 07/12/2018. Hope anyone working for the Telecom Regulators, Ofcom read this. Now on telephone line: 0800 800 150 and usual BS about sending out an engineer and a callout FEE. Same script different day.
  • Reviewer
    Location
    Surrey
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    DO NOT TAKE OUT A CONTRACT WITH BT. You have been warned.
    Unreliable and unstable broadband and TV signal that required hours and hours and hours and hours of calls to them. It was never properly resolved.
    Ripped off when we had finally had enough and cancelled while in contract.
  • Reviewer
    Location
    Tooting, London
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Rude, terrible customer service. I took contact of phone line and Internet back in April 2016 and today I call them that i am moving house and my contract is expiring on 11th April so I don't want to renew another 12 months contract and when I move to new house I will decide at that time about the service provider. They told me that I need to pay £31.00 to shut down the broadband, at the time of contract nothing was mention to me that there will be £31.00 charge at the end of contract to shut down the contact. They told me that it is in the terms and conditions, they should tell every customer that this is the charge you need to pay at the end of contract. I will never ever use BT services in future and will not recommend to any family and friends.
  • Reviewer
    Location
    Romford
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    I am BT customer for a number of years. My problem with the service is:
    1-The service not reliable and can stop working for no reason. You spend time (hours) with BT support and the service come back and the question when will stop next time. It will not disappoint you until you see the Hub flashing.
    2-Calling BT is old from the book customer (NO) care. Your call is important to us kind of. We are very busy and your call is important to us. The same story every time.
    3-As a closed my bank account where the Direct Debit goes from the service get restricted and when I realised that (and it is my fault), I immediately paid by card and set up direct debit. I have been told the service will be back within four hours. But guess what. seven hours and the service not back. Then typical BT the time frame changed to 24 hours.
    At the end I started looking around and I am moving away from BT. No need for the hassle of unreliable service where you can have a much reliable service from another provider and for less money.
  • Reviewer
    Location
    Bedfordshire
    Reviewing
    BT
    Date
    Comments
    Very poor India customer service. Will not resolve low speed problem as they said minimum guaranteed speed by contract is 256K!!!!
  • Reviewer
    Location
    Altrincham
    Reviewing
    BT
    Date
    Comments
    Administration!!!

    Are they going into administration???

    Awful!
    No line for days.
    Paying for zero service.
    Customer service -worst ever, they put you on hold and hang up.
    They lie.
    Never turn up on the agreed date -turned up the day after.
    Did not do the full job on the day ie all my sockets around the house.
    Call them they say I have no account with them when I've been billed already.
    Constantly on hold.
    Eventually when you do get hold of somebody they advise their servers are down.

    There's no hope here with this company.. This sounds crazy although this is BT, they seem very dodgy as in setting up lines and contracts, with no service, and perhaps taking money.. Which is possibly fraudulent, as there's an exchange of contracts... Goods for money.. But here there is money but no goods ie no service. Is the company perhaps going into administration and perhaps trying to trap customers into contracts they want to get out of..?? And then trying to charge extra money for it, set up, non existence line rental, broadband, cancellation, and then one month extra rental for the 1month noticed period.. If this is the case then this is a money maker scheme for BT!

    Customers be warned and don't bother with rubbish service.
  • Reviewer
    Location
    Wattstown
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Cheaters, liars, DONT EVER SIGN THE CONTRACT WITH THEM!!! Prices increases service going down! Complete rubbish
  • Reviewer
    Location
    blandford forum
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Been using BT since dial-up days.Cannot recall any occasion where I've been annoyed by an interruption in service.
    Download Speed is reasonable at 26 Mb/s but not as fast as advertised.
    Complacent but happy I guess.
  • Reviewer
    Location
    portadown
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Reliability
      1 star
    Comments
    Bad customer service,they dont value your custom
  • Reviewer
    Location
    axlknxln
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    utterly awful to be brutal, way overcharged, say you will get 50mb but only receive 20.
  • Reviewer
    Location
    North-West London
    Reviewing
    BT
    Date
    Comments
    Never in my life have I experienced such poor service from any business I have dealt with. But I now understand why BT is worth billions because they charge you extraordinary rates and offer you a sub-par service (and I haven't been connected to anything yet). First of all I ordered my package on the 17th February, now its 18th March and I still haven't been connected to the internet.At the 27th February a engineer named John came round , he gave me the wrong advice, did nothing and left (his advice wasted a week of my time chasing loose ends regarding the internal wiring within my home, which is work I realised now he should of done). On the 5th March an engineer named Len also came to my home and did absolutely nothing and left. On the 9th March an engineer supposedly was at my property but she/he didn't even bother calling or knocking , she/he just took a picture of my house and left. On the 16th March , finally an engineer did his job properly and wired my home internally. Now all that is left is the external work, an engineer on the 16th March was supposedly meant to come but the person didn't.

    Now please keep in mind between all these dates I am calling BT every single day and wasting my time trying to get an update on how to resolve my issue. There advisers are just as bad if not worse than there engineers, I've been given mixed message and flat out lied to. For example on 16th March 10-11 am I was promised internet by the end of the day by an adviser named Ohm and this is a straight lie to get me to hang up. PLEASE AVOID BT AT ALL COSTS , the only reason I haven't cancelled because me and my family are desperate due to us moving into this property recently. DO NOT CHOOSE BT , STAY AWAY FROM THEM. BT is the first company to make me lose faith in people.
  • Reviewer
    Location
    Bromley
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    Comments
    BT Broadband is just dire and is only matched by the service which is even more dire. They insist the broadband dropping out numerous times per day or so slow it won't even laod a simple website is working properly and a formal complain acknowledged in writing has not even been actioned months later. Just don't bother.
  • Reviewer
    Location
    acton
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Bad service bad customers services its the bad company in UK I have to much to say
  • Reviewer
    Location
    TURVEY
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    BT Infinty is really good - the kit is really well packaged, simple to set up and performance is good and stable.
    Fundamentally good product makes up for the wacky world of BT customer service - perseverence is the key - keep going till you find someone sensible to talk to and ignore the muppets (eg the nice man who advised we had a problem with the underground pole). So far all has eventually come good in the end.
  • Reviewer
    Location
    Llanharan
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Customer service is having to wait 30 minutes for an answer, then another 30 minutes for the "technician" to mess about. They then tell you that it is all OK now but will have to wait 24 hours for it to reach full speed. 2 hours later broadband is running goin so slowly that my e-mail server is timing out when retrieving mail. I suppose that I'll have to go through it all again tomorrow!
  • Reviewer
    Location
    Kent
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Absolutely disgusting. I was having connection and speed issues with my old provider "NOW TV", and was promised the world if i moved to BT. What i signed up for was BT infinity with all calls just as NOW TV at supposedly £38.00 per month. What i got was a huge bill in the first month for calls made to Poland which they failed to include in my mi-sold package. The usual messing around online and on the phone persued, and they then had to increased my package price to £45.00 (naughty naughty), to include the international calls which NOW TV actually provided for £38.00 and which i was promised. Another week or two and i receive a letter in the post informing me of another price increase of up to around £50.00 per month to keep my package. Again i complained and was told i could have my package frozen at £45.00 if i renewed my contract (naughty naughty). After a long discussion with an adviser i was told that i was also actually paying for sport channels which i never asked for. I took his advice and had the package changed yet again, and was fairly happy with the service at £45.00 per month. Then my speed and connection problems came for another visit and i spent hours on the phone trying to sort it with another technical adviser. It was found to be a faulty router which i was promised was the best thing since sliced bread when they mis-sold me the original package. A new router was sent and we all had fun re-signing passwords once again. Then my next bill came in!!!! £61.19. I was by this time furious and sent some choice word emails and once again messed around on the phone and online. THREE times i was dis,connected from a live chat and nobody wanted to help. After blowing my fuse and making threats of desertion i was told sorry Mr Stephens but they have made a mistake with your call plan and have charged you for local and international calls. They had also messed up in both June and July and simply added the extra cost to your new bill, but here`s £7.00 back as a refund.."yeh right".. Absolutely disgusting. I have now cancelled my contract and moved on because of their persistent errors and incompetence. Now they call me and tell me i have to pay a fee of over £400 for leaving a mis-sold contract to early. "Bring it on BT". I am so looking forward to our day in court when your incompetence and persistent lies are made public.
  • Reviewer
    Location
    manchester
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Reliability
      1 star
    Comments
    crap sevicie for cusmomore support

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