3,590 Customer Reviews over 90 pages
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- Location
- Oxford
- Reviewing
- BT
- Date
- 2022-02-03
- Comments
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BT credited our account for a day outside their service visit
Thank you BT . Service we experienced was excellent. I suppose this is why we moved away from Virgin. Victor
- Location
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- Location
- Solihull
- Reviewing
- BT
- Date
- 2020-05-13
- Comments
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Have been with BT for a long time. Never had any problems. Re ently upgraded to fibre (FREE) and all is excellent.
- Location
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- Location
- Bakewell
- Reviewing
- BT
- Date
- 2016-12-01
- Comments
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Just had a fault on my BT landline and broadband traced to an underground cable. BT were brilliant and attended to the problem within hours of being reported. Really great service.
- Location
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- Location
- Dunoon
- Reviewing
- BT
- Date
- 2016-12-29
- Comments
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After trying to convince Plusnet for a year that there was a broadband problem I switched to Vodafone. The problem persisted but then Vodafone agreed to send out a technician who found and fixed the problem in one afternoon. The technician (Martin Allison) was outstanding both in attitude and skills. Well done BT and well done Martin.
- Location
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- Location
- Scotland
- Reviewing
- BT
- Date
- 2017-04-19
- Comments
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A lot of bad reviews on here! BT are amazing I am in the best speeds I have ever had
- Location
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- Location
- Troon
- Reviewing
- BT
- Date
- 2015-04-16
- Comments
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Excellent speed and 100% reliability
- Location
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- Location
- York
- Reviewing
- BT
- Date
- 2016-11-26
- Comments
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Kerry from South Shields helped me to sort out a difficult problem when switching my 2 BT mobile accounts, saving me from losing my old phone number whilst still getting an excellent deal. I just want to say a huge thank you for her quick thinking to find a solution and her understanding when dealing with the issue. I hope she gets some sort of recognition for her outstanding customer service! :)
- Location
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- Location
- Colchester
- Reviewing
- BT
- Date
- 2021-07-08
- Comments
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Absolutely amazing for many many years, the introduction of BT Fibre was a game changer download speeds were very fast after the fact.
- Location
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- Location
- Essex
- Reviewing
- BT
- Date
- 2018-07-10
- Comments
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Been with BT for many years now, only ever had one drop out in all that time. BT told me my broadband/phone line bill will increase from £36.99 to £45.50 a month in September.
I phoned their customer services and spoke to a lovely Lancashire lass who dropped the price increase plus a further discount.
Now paying less than I was a week ago.
Well pleased!
- Location
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- Location
- Bromsgrove
- Reviewing
- BT
- Date
- 2013-07-28
- Comments
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connection tests prove 95% efficiency from the stated maximum for Infinity Option 1, the cabinet is right outside my house with a short length of cable to the telephone and then on to the house, the connection has been stable for well over 3 months now and is totally secure through a corporate grade hardware firewall, well done BT, it is all as it says on the tin !!!
- Location
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- Location
- Cannock
- Reviewing
- BT
- Date
- 2011-05-21
- Comments
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A good quality service and value for money. Have tried others and BT are the best.
- Location
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- Location
- blyth
- Reviewing
- BT
- Date
- 2015-08-20
- Comments
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I recently moved from talk talk to bt on their infinity 1 package and took the tv starter so i could get the sport channels on my tv.
The transfer of the telephone line went smoothly but the broadband disconnected and didnt come back on, i waited until the following day to contact them, as i know you are advised that it can take up to midnight.
When i got through the lady was very helpful, she explained there was a fault on the fibre line which is why it wasnt activated on that day. She explained that it was scheduled for 2 weeks time and she would look to expedite the date and contact me on the following monday.
Unfortunately i had missed the call on the monday, so i called back in and spoke to another gentleman who told me that he could not do anything about the date and instead gave me a credit of £55.95 to cover my activation fees and the delivery of the hub.
I then got a phone call from the lady on the tuesday who explained she had managed to get the date moved forward and the broadband was activated on the following day.
Yes i was without broadband for 1 week but they were so helpful getting the service activated for me and ensuring i wasnt out of pocket for my troubles.
When the football season started at the start of august i was made aware of the increase in the cost of sport, i had a feeling there would be a charge for the european football package, £5 i can live with.
I decided to get the sports in hd on the day of the community shield and was told that i could have it free for 3 months, bonus.
Since then i decided i may as well get the uhd package as i was pleased with the service ao far. £15 extra minus the £5 for aport so i am only paying £10 a month more and couldnt be happier the broadband is so much more reliable with bt. When i had talk talk i would often experience a lot of buffering during peak times and honestly ive forgotten what that feels like.
- Location
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- Location
- Nottingham (Zurich)
- Reviewing
- BT
- Date
- 2016-03-14
- Comments
-
From the outset: I have *no* commercial connection with BT, and - as I live abroad - am not even a BT customer myself, but merely administer my ageing mother's UK account on her behalf. Reading the litany of dissatisfaction in the comments posted here, I really wonder if we are talking about the same company. Having extricated my mother from the clutches of TalkTalk some years ago (now *there's* a company to steer clear of, if ever there was one), I switched her to BT and have been more than happy ever since. Sure, there are some niggles (like the so-called "International Freedom" chargeable add-on which is actually capped at 600 minutes per month and so should be re-named accordingly), but by and large we have no cause for complaint. The phone lets us make and receive calls when we need to; the broadband (which I use when I'm staying with her) is fast, reliable and reasonably priced, with no usage limit; and the bills add up as they should. When we need to contact support staff, e.g. to renew or modify my mother's contract, we find them helpful and efficient. Which, incidentally, is more than I can say for many a vastly more expensive media / telecoms company over here in Switzerland. So why not give BT a break, folks?
- Location
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- Location
- Prestonpans
- Reviewing
- BT
- Date
- 2018-04-10
- Comments
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I do not understand, how people can give such negative opinions about BT. After a several years horror with TalkTalk, switched to BT, and what? Everything works fine and smooth. Expected arround 26-30 Mbs down, got 51 constant speed as promised for BT Infinity 52! It is now 20 days from switch date. So, I adviced my son in law to switch as well! He did it and what??? ...happy, speed as promised 51 on every test. Before switch I've got 10 to 16 from promised 76 Mbs. Disconnections twice a day, nightmare!!!TalkTalk always said and had an excuse, that this must have been a line problem, or router fault. Liars!!! This was a total waste of money and time with previous broadband provider, just excuses and apologies, never got a concrete advise! Call centre - rubbish, you are talking with Delhi. Chat rubbish, always problem to connect! At BT, you can do most things via www. They inform you via email, about every single issue. I do not gloryfy BT, but it is much better option, than TalkTalk and to be honest, other broadband providers, as I had to do with some of them earlier.
- Location
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- Location
- Grimsby
- Reviewing
- BT
- Date
- 2023-04-02
- Comments
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Olivia from Blackburn deserves a good review due to her good customer service, we was in the middle of cutting contracts due to not having the help we asked for (temporary hub) after ringing and speaking to many different members of the team trying to get us to pay for different things to solve the issue, Olivia was straight on the case and got us a hub sent out for free, she understood we was cutting contracts and she really tried to keep us as costumers! Great work
- Location
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- Location
- Lancashire
- Reviewing
- BT
- Date
- 2016-05-23
- Comments
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I furthered a query I made last week, about new contract. I spoke to a very helpful man, who sorted my problem immediately and told me to then check my e mail, sure enough if was there explain g exactly the terms of my new contract, I couldn't fault the cstomer service,
- Location
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- Location
- Portsmouth
- Reviewing
- BT
- Date
- 2020-02-07
- Comments
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I spoke to a guy called Lewis, From Newcastle, he helped me when I was moving my broadband. I've had some good customer service before but he's definitely up there at the top! Incredibly helpful. I know sometimes I'm a little useless and he was so patient, reassuring and explained things very well. Also amazing personality, it was like talking to an old friend. I really hope this finds him because everyone needs to be recognised! Straight out brilliant man (if you do read this Lewis, I got some savage girlfriend points! Flowers and everything! Sad right! Haha) thanks again!!
- Location
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- Location
- Glasgow
- Reviewing
- BT
- Date
- 2022-08-10
- Comments
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Perfect broadband for the entire 24 months of our contract, not one issue or reason to contact customer service.
- Location
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- Location
- Leicester
- Reviewing
- BT
- Date
- 2016-02-29
- Comments
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I did time with talktalk and that's what it's like ,poor service ok when you pay £19 a month that went up slowly to £35 started getting scam calls talktalk not interested.switched to bt cost bit more but get sport fast internet catchup flawless change over no problems.
- Location
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- Location
- Llangollen
- Reviewing
- BT
- Date
- 2017-12-29
- Comments
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Excellent service - just waiting for infinity
- Location
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- Location
- Murton
- Reviewing
- BT
- Date
- 2018-10-12
- Comments
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Absolutely amazing service had no internet since yesterday the bloke came out today to fix it even though we have gale force winds and rain he came 10am and it wosint sorted till about 4pm bless him he'd been out in it all day customer service was amazing too thank you so much BT
- Location
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- Location
- Brightwell-cum-sotwell
- Reviewing
- BT
- Date
- 2018-03-09
- Comments
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What a great person to have working for your company! Darren Williamson was so Polite and very helpful. After 6 months of waiting to be connected back he came and said that some has took our phone line- why the last couple of people couldn’t work that out I don’t know. Thanks Darren your the best.
- Location
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- Location
- Lancashire
- Reviewing
- BT
- Date
- 2015-05-20
- Comments
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Regarding my review yesterday, thanks to bt technical support, my problem is now solved, so thank you. If anyone else is having trouble with wifi on a smart set, bt sent me two bt extender kits, one for the TV, and one to attach to the bt hub four. The technical support team are excellent.
- Location
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- Location
- ewell
- Reviewing
- BT
- Date
- 2023-06-19
- Comments
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this Review is specifically aimed at the customer service agent Dill Tully, located in Newcastle. Dill was very helpful and took the time to explain all the options available to me. if you're lucky enough to have this customer service agent when you call, you can rest assured that will receive the very best help available. Thank you Dill!
- Location
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- Location
- Kensington
- Reviewing
- BT
- Date
- 2019-10-18
- Comments
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We have received help from Tyrone both yesterday and today. He was very devoted and exceeded our expectations. He fixed an internet issue that we have had for a very long time and went the extra mile as he came in extra early the next day and made sure the problem was fixed.
Many thanks from Bective Leslie Marsh team at Kensington.
- Location
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- Location
- london
- Reviewing
- BT
- Date
- 2018-09-15
- Comments
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excellent customer service - glasgow call centre of all places!
i've never had any problems with the internet.
wanted to switch to cheaper broadband provider but was put off by the bad reviews of other isps.
call and haggle for better price at the end of your contract - if need be call more than once. they do reward loyal customers.
- Location
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- Location
- LONDON
- Reviewing
- BT
- Date
- 2016-10-27
- Comments
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I have been with BT for 10 years now, on their Unlimited Infinity 2 Broadband and Phone for £52 a month.
the phone is fine, and at the start, the Broadband seemed great. However,
Speed tests at bt.wholesale.com are always good, at around 75Mbps down /18Mbps up,
I am switched my provider with SSE at the moment. because of that same service cost just £21...very cheap saving over 60%
- Location
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- Location
- Bampton
- Reviewing
- BT
- Date
- 2018-02-14
- Comments
-
Called to lower my monthly cost spoke to Seb did a fantasic job and cut it in half.v Thanks Seb
- Location
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- Location
- Kent
- Reviewing
- BT
- Date
- 2020-01-20
- Comments
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Just a quickish compliment. Recently swapped back to BT from EE. EE was very good but in researching to get my bill down, I found that EE were about to cease their replay TV box which I used a lot. The EE call package was better and their TV box, I found better than Youview. Nonetheless I got a slightly better monthly price with which the new installation included fibre to the door and hub plus the 'complete wi-fi' disc package. The whole kit send, hook up and installation (about £39) was all trouble free and on time. I got near max (38MB/sec) speeds almost immediately. The first install only had one disc but I had a few weak spots and phoned up to get the other two they allow (they sent one at a time but that was fine, it gave me a chance to trial two only). I still had a bit of an issue in two spots in the house with two discs (three floors and a lot of metal) but now with three discs I have 36-38 everywhere including in a shed that's about 12 feet from the house (wi-fi signal has to punch through walls and windows plus wood of shed). All in all I have to say I'm very impressed.
- Location
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- Location
- Norwich
- Reviewing
- BT
- Date
- 2017-03-02
- Comments
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I have been with BT for 7.5 years, 3 years with fibre. I am currently paying £36.63 for up to 38Mps, but actually get around 48Mps. Very occasionally there is a moment's break on the broadband, maybe just twice a month. When I was having a recurrent problem loosing connection it was quickly remedied by the supply of a new router FOC. Overall I am very satisfied with the service.
- Location
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- Location
- Rh106hl
- Reviewing
- BT
- Date
- 2015-10-17
- Comments
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Had bt fibre for 4 years, no throttling, get speed as quoted, no downtime just a shame I subsidising the premier league.
- Location
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- Location
- pontefract
- Reviewing
- BT
- Date
- 2015-10-17
- Comments
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BT have been superb over the past 18 months. Customer service and product has been second to none. Getting 36mbps. On fibre and the connection hasn't dropped once. Better than Sky and EE broadband.
- Location
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- Location
- stevenage
- Reviewing
- BT
- Date
- 2014-01-19
- Comments
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I moved from Virgin thankfully to BT (I used to call virgin and ask them for permission to use broadband it was so bad). BT performance has been on the button, no stupid capping, price is lower, I gave 5 to customer service, I have not used them at all in 11 months. so BT have a thumbs up from me, I gave virgin hell they were so bad !!
- Location
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- Location
- South Lanarkshire.
- Reviewing
- BT
- Date
- 2019-02-27
- Comments
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Never had a problem with my package. Fast connection, reasonable price and they have given me amazing customer service every single time.
- Location
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- Location
- Benfleet
- Reviewing
- BT
- Date
- 2020-04-04
- Comments
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Owing to the extreme circumstances we are experiencing at the moment, my daughter needed to work from home. I did spend a long time on the phone, but met some lovely people whilst doing so; all extremely pleasant and helpful. I had a poor signal in the room my daughter needed to work in and BT were able to help me sort this out.
If you need to ring BT, please be aware that the people on the other end of the line are doing their best in extremely difficult times. Be patient and be kind!
- Location
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- Location
- Oxford
- Reviewing
- BT
- Date
- 2015-12-14
- Comments
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I have had BT BB for years and only recently changed to Infinity. I live in a rural area miles from the exchange so I had thought the Infinity would not be much faster. Set up was easy and it has made a vast difference when downloading, especially on my SKY box, but also updates on computer and such like. BT Broadband has always been reliable for me even on the old HUB3 and the new HUB 5 likewise. Love the new fast Infinity. Unlike other reviews I have always had good customer service from BT.
- Location
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- Location
- solihull
- Reviewing
- BT
- Date
- 2013-12-12
- Comments
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I appear to be one of the lucky ones. Excellent speeds through copper wire- more than 16mbs on average. Excellent service, well worth the money.
- Location
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- Location
- Nottinghamshire
- Reviewing
- BT
- Date
- 2022-07-06
- Comments
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I have a new Broadband contract but couldn’t access my emails. Spoke to Stacey who had lots and lots of patience as I’m not very familiar with computers and eventually sorted it for me. Stacey is amazing very calm and kind and a great asset to BT She is definitely 5*
- Location
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- Location
- Uk
- Reviewing
- BT
- Date
- 2017-09-05
- Comments
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I really pleased with bt there so helpful friendly and polite. Ive had so many issues with sky and i can honestly say i dont regret switching. Bt helped me so much with my small problem and helping me choose pakages
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2018-01-01
- Comments
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Bt big rip off. Sky high prices. Daylight robbery.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.