BT Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.

Recent Customer Ratings for BT

  • Satisfaction
    2.8 stars
  • Customer Service
    2.9 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 18245 customer ratings since 2018-03-24 (Show all time ratings)

Visit BT   Read our BT buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2783 Customer Reviews for BT

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Reviewer Location Reviewing Date Ratings
Absolutely amazing service had no internet since yesterday the bloke came out today to fix it even though we have gale force winds and rain he came 10am and it wosint sorted till about 4pm bless him he'd been out in it all day customer service was amazing too thank you so much BT
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Murton BT  
What a great person to have working for your company! Darren Williamson was so Polite and very helpful. After 6 months of waiting to be connected back he came and said that some has took our phone line- why the last couple of people couldn’t work that out I don’t know. Thanks Darren your the best.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Brightwell-cum-sotwell BT  
Regarding my review yesterday, thanks to bt technical support, my problem is now solved, so thank you. If anyone else is having trouble with wifi on a smart set, bt sent me two bt extender kits, one for the TV, and one to attach to the bt hub four. The technical support team are excellent.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Lancashire BT  
excellent customer service - glasgow call centre of all places!

i've never had any problems with the internet.

wanted to switch to cheaper broadband provider but was put off by the bad reviews of other isps.

call and haggle for better price at the end of your contract - if need be call more than once. they do reward loyal customers.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
london BT  
I have been with BT for 10 years now, on their Unlimited Infinity 2 Broadband and Phone for £52 a month.

the phone is fine, and at the start, the Broadband seemed great. However,

Speed tests at bt.wholesale.com are always good, at around 75Mbps down /18Mbps up,

I am switched my provider with SSE at the moment. because of that same service cost just £21...very cheap saving over 60%
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
LONDON BT  
Called to lower my monthly cost spoke to Seb did a fantasic job and cut it in half.v Thanks Seb
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bampton BT  
I have been with BT for 7.5 years, 3 years with fibre. I am currently paying £36.63 for up to 38Mps, but actually get around 48Mps. Very occasionally there is a moment's break on the broadband, maybe just twice a month. When I was having a recurrent problem loosing connection it was quickly remedied by the supply of a new router FOC. Overall I am very satisfied with the service.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Norwich BT  
Had bt fibre for 4 years, no throttling, get speed as quoted, no downtime just a shame I subsidising the premier league.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Rh106hl BT  
BT have been superb over the past 18 months. Customer service and product has been second to none. Getting 36mbps. On fibre and the connection hasn't dropped once. Better than Sky and EE broadband.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
pontefract BT  
I moved from Virgin thankfully to BT (I used to call virgin and ask them for permission to use broadband it was so bad). BT performance has been on the button, no stupid capping, price is lower, I gave 5 to customer service, I have not used them at all in 11 months. so BT have a thumbs up from me, I gave virgin hell they were so bad !!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
stevenage BT  
Never had a problem with my package. Fast connection, reasonable price and they have given me amazing customer service every single time.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
South Lanarkshire. BT  
I have had BT BB for years and only recently changed to Infinity. I live in a rural area miles from the exchange so I had thought the Infinity would not be much faster. Set up was easy and it has made a vast difference when downloading, especially on my SKY box, but also updates on computer and such like. BT Broadband has always been reliable for me even on the old HUB3 and the new HUB 5 likewise. Love the new fast Infinity. Unlike other reviews I have always had good customer service from BT.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Oxford BT  
I appear to be one of the lucky ones. Excellent speeds through copper wire- more than 16mbs on average. Excellent service, well worth the money.
  • Satisfaction
    5 stars
solihull BT  
I really pleased with bt there so helpful friendly and polite. Ive had so many issues with sky and i can honestly say i dont regret switching. Bt helped me so much with my small problem and helping me choose pakages
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Uk BT  
Bt big rip off. Sky high prices. Daylight robbery.
  • Speed
    5 stars
  • Reliability
    5 stars
London BT  
Never had any problems with BTs broadband services and the smart hub range is outstanding. I don't get any buffering and the additional free services such as the free Wi-Fi hotspots are really helpful. BT can be a more expensive service but value for money especially in terms of the added free services (Wi-Fi hotspots, cloud storage and virus protect) and the broadbands performance alone makes it worth the couple of quid more you pay. overall great experience. I think a lot of people forget how much they use their broadband and don't give much thought to it other than getting the cheapest deal available. When you've got a household all using the broadband 24/7 and you've decided to pay the least you can for your internet its not surprising when you don't get a quality service.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Warrington BT  
The router came 2 days earlier than it was supposed to. The internet was activated the day it was supposed to. The speeds are great all day. Customer service was polite. It seems BT has turned a corner, at least in my case...
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
London BT  
I'm going to start with the positive of we had a great member of the BT team who helped us in every way he possibly could and I cannot take that away from him but however his fellow employees are absolutely disgraceful extremely rude and refused to give their name for complaint.
The wifi is absolutely appalling !!! I thought this was the 21st century ! Fees like the 90’s with the dial up internet ! I've never experienced a wifi as terrible as this one. Apparently he router/hub has won awards for its speed well I can tell you it's a shambles ! It struggles to load the smallest of apps! When I try to use BT sports the wifi cuts out completely and the channel won't work due to the poor excuse of wifi. Struggle to stream on the BT sports app , incredibly disappointing ! Left sky because of how shocking they were ! Seems they are al the same !!!
  • Customer Service
    5 stars
Greater manchester BT  
It says my line's good for 6MB/S, i'm downloading/streaming at 7.1MB/S. Always on, Very reliable.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
St Columb Major, Cornwall BT  
Get very good speed and home hub is excellent
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Elstree BT  
I foned on the 8th March , afternoon, I had a BT guy at my door by 845 the next morning in Dunoon. The man was very friendly and explained things very well and resolved my problem and I felt that he did his job very well. All I know is he has jinger hair and works in dunoon. Great asset to your company.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
DUNOON BT  
Problems occur with every company but in my experience BT resolve them effectively...I love the new Infinity and the TV from BT which - if you compare it to some alternatives is great value for moeny. Ignore the moaning minnies
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Glasgow BT  
Firstly I have never worked for BT, or in any company related to broadband etc., just used this service for phone & broadband since 2005.
I have never had a problem with phone, speed or router which is still the original one I got free in 2005 and set up myself at my previous property and after my house move! Customer service on the two occasions I've needed it (with PC, no probs at all since I moved back to Mac) has been excellent. Despite being abroad, the advisors were helpful, knew their stuff, sorted the issues & rang back later to check all was well. Phoning UK just before contract expiry has allowed me to negotiate a better price each time and whilst BT is not the cheapest, I would never change (unless something happens in the future to alter my opinion).
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Huddersfield BT  
pricey, but very good service and speed
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Belfast BT  
I've been with BT for longer than I can remember 6 or 7 years I think(since Pipex sold out). Upgraded over that time as new services came available - from regular broadband, to Infinity and now Infinity 2. I have never had a service outage and never had a router problem. YouView box for TV is another matter, but customer service was excellent when needed for that.
Broadband speed has always been consistent and fast, with no noticeable slowdown at any time of day.
I visited this site to check EE reviews as their packages are much cheaper than BT. EE reviews are dreadful and shocked to see BT don't fair much better. Maybe we only get our pens out when seriously miffed, and sit contentedly idle when all is well? As a very happy long term BT customer thought I should buck the trend!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
SW London BT  
I've been with BT for the past 18 months. BT infinity 2. To be honest it was rather brilliant, beside the price. Initially had some problems to get my Sainsbury voucher but eventually got it and it had promised 100 pounds on it. Broadband was reliable - never had any drops in connection and after setting the router properly I stopped having issues with iPhone connection etc. Router broke once, but I was offered another one in no time. Overall I was very satisfied but I'm gonna leave them because of the price.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Aberdeen BT  
BT Business customer - very happy with price and performance.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Sittingbourne BT  
Had Fibre Broadband since 2011. BT Infinity was my first taste of superfast broadband back then. In the last 8 years have tried Sky, TalkTalk and PlusNet but back with BT since 2017 and will stick with them as had numerous troubles with all the others. For me BT has proved very reliable with 99.999% up time and great speeds. The one time my router failed they replaced within 48hrs, and when the line from my house to telephone pole had an issue they had OpenReach out to fix within 12hrs, on a bank holiday weekend! My internet connection is essential to my life, BT not the cheapest but so far have easily proved the most reliable. Came on here as my BT contract was up and wanted to check out ratings for some alternative providers who were offering some amazing deals. However weighing everything up I think I'll pay the extra and stick with BT as (in my area at least) they're delivering a pretty solid service. NB - I have SuperFast Fibre 1 and get 67MB/Down and 18MB/Up which is well above the advertised speeds so very happy with that and more than enough for my needs, even with 5 smart TV's in the house!
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
London BT  
Previously with talk talk, after having my bank details leaked by them and the shocking customer service I decided to switch to bt fibre.

Called up and ordered, they cancelled my contract with talktalk on my behalf and even paid off the rest of my contract. Engineer visit took almost 2 weeks to come out but apparently I lived in a high workload area which is fair enough.

The speeds I get are brilliant, I get 71mbs with a cable and right now I'm sitting in the garden (3 rooms away) and getting 51mbs wireless speed.

I did have an issue with my phone line and when I called up, they found the issue straight away after a couple tests and sent an engineer to fix it.

I couldn't recommend BT highly enough!

They've been great
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Newcastle upon tyne BT  
Unexpected, amazing service.
I spoke with Michael, form the case management in Liverpool (that wat it says on the text send to me within an hour of my conversation which was at 8.20 pm!), who was amazing and went above and beyond of my expectations. Usually, I am not happy with BT, but on this occasion, Michael sorted out everting within an hour (I was expecting to wait about two weeks and to make a few more calls, as usual).
If BT had more agents like Michael, I would definitely consider moving my mobile service and my cable TV to them.

Thank you Michael,
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Banbury BT  
Have had BT Infinity 1 fibre optic broadband for a while now and never had any problems with it, speeds I am getting are comparable with Virgin and wi-fi has been more reliable. Customer service has been good too when I've had need to raise a query.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Co. Durham BT  
I'm looking at all these reviews and can't believe it...you would think no one is happy with BT!...well I am! I know they are not the cheapest, and you can always see a cheaper deal somewhere, but sometimes the devil you know is the best options. Other than a lower speed [30mg]than expected, I am more than happy with my broadband/phone service. If the day ever comes when I am not, I will look around but not use the reviews on this site for reference as they are not a reflection of the true situation with any provider.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Keighley BT  
I signed up to BT and I can honestly say I found them a very reputable company. There customer service was excellent & very open to reason when it came to a complaint. I only left because I found a cheaper package which sadly BT couldn't match at the time. Sadly not long after I left BT they rang & offered me a cheaper deal than what I was originally paying. But I had already paid my up front line rental with my new provider. I'm hoping the ISP I'm with now will live up to its expectations. If not I would gladly return to BT even though it ment I was paying a little more. I've read some of the bad reviews BT have received. But I can only go on my experience with them & I would personally recommend them.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Rotherham BT  
We mostly see negative remarks against BT. I have never had a problem with the service received. I especially enjoyed the service received from an agent called Alden who called me regarding the BT Cloud Voice Service for my business. He did have a slightly foreign accent but good nevertheless. Keep it up guys.......
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Romford BT  
Just had bt package activated,very impressed,everything turned up on time,activation on time,early days but very happy with the service
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Sheffield BT  
MAKE no mistake BT cost a bomb and charge TOO much, but in return you get an A1 service(24/7) and i've had 3 outages in 3 years lasting a total of 30 mins.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
MALV ERN worcester BT  
Been having problems for a while now with my connection dropping out. Used there fault checker on the website. They found the fault and sent an engineer within the hour! WITHIN THE HOUR! new line installed and the cable put into a new place in my living room at my request. Now im not getting any drop outs. My speed has TRIPLED to within 5mb of the 80mb/s im paying for and upload is upto 20mb/s. All sorted and fixed within 4 hours of my initial problem. Cant fault that at all
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Winterton BT  
I was with talk talk for the last few years. Recently my broadband speeds were down to 0.5 in the evenings making watching youtube or anything impossible. I spent hours on the phone to their help line and had an engineer out who said there was no problem with the line.
I decided to move to bt although the reviews online made me wary. I had good reports from friends who are using bt broadband. I took the plunge and ordered bt unlimited broadband with evening and weekend calls. I received my hub 2 days before connection date. And on the day of connection I was struggling on with my old talk talk connection at a speed of 1.5 and received a text from bt to say my bt broadband was ready to use. I unplugged my old router and plugged in my new bt hub. Took just a couple of minutes including taking it out of the box. The router took a couple of minuted untill the light turned solid blue and typed in the wireless key and password into my ipad and was online. Less than 5 minutes and it was surfing at a speed of 6.5 I have only had it for a week but the speed has remained above 5 in the evenings and during the day. So far very happy but I will write another review if there are any problems at a later date. I still think that getting reviews from friends and neighbours in the local area is far better than online reviews.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
Isle of skye BT  
BT Infinty is really good - the kit is really well packaged, simple to set up and performance is good and stable.
Fundamentally good product makes up for the wacky world of BT customer service - perseverence is the key - keep going till you find someone sensible to talk to and ignore the muppets (eg the nice man who advised we had a problem with the underground pole). So far all has eventually come good in the end.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
TURVEY BT  
No issues, just expensive
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Biggleswade BT  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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