BT Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.

Recent Customer Ratings for BT

  • Satisfaction
    2.8 stars
  • Customer Service
    2.9 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 18245 customer ratings since 2018-03-24 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2783 Customer Reviews for BT

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Reviewer Location Reviewing Date Ratings
Sick to the back teeth of BT and their NOT Super Fast Infinity and NOT reliable, after 5 months of trying to get this resolved I have lost the will to live. New Ofcom rule, I believe, means I can opt out without penalty
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
BT  
Following resetting of an e-mail password by an Indian call centre techie my e-mail stopped working. A quick call to 150 got me to Ireland where I was fed a line of utter BS yet promised a call back by an expert at a set time.

The duly appointed time came and went and was exceeded by two hours when a call mysteriously came through on my mobile - which I wasn't expecting. Unfortunately the call rang out. Ringing 150 again I was told that there was nothing that could be done, India would ring me again when they were able, they could not define a fixed time. Realising I was beaten, I hung up, did a quick internet search to find out how to complain.

Yet another phone number and another wait for 15 mins for it to be answered by an abrasive woman from the "Billing" team who couldn't help me and was totally disinterested. When I asked why a member of Billing was answering a complaint call I was told we ALL answer complaints. It's nice to know that your complaint call is not going to a dedicated team but just some disinterested staff member who couldn't give a toss quite safely with no redress. I was told that things were the way they were and I would have to wait. The reason I was contacted by my associated mobile was because there was a fault with my landline - curious that - as I was talking to the hapless BT Billing bint by..... the supposedly faulty landline!!!!!!!

Well, I am still waiting but I haven't been idle. After 20 years of being a loyal BT customer and after three abortive, painful and stilted calls with Indian customer service within that time period, I have finally had enough. I will be swapping to Plus Net who curiously enough despite their BT links offer a 30% cheaper equivalent package with call and tech support centres in .... Sheffield and Leeds and with an award winning customer service group to boot..

My opinion of BT is that it doesn't matter how long you have been with them, customer loyalty counts for nothing, they just don't give a ****... and are an unmitigated, 24 karat shower of utter ordure and that is being polite.

My advice, is to other disaffected customers is to vote with your feet and secure a better service at a more competitive price. - just like me.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    5 stars
BT  
We had no contact prior to the contract ending with BT so ended up paying a stupid price for what we had. All other contracts we have taken out have warned us that the initial contract is going to expire. After ringing their customer service we find out we have to pay a disconnection fee even though the contract has expired. Not happy about this and the fact that we were not warned the contract was expiring I asked to speak to a manager but this was not possible apparently. I have logged a complaint with them which I'm guessing does f all but worth a try. Don't go near them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
BT  
Every 5 minutes the internet would fail and kick everyone from the internet it sometimes would go off for more than 10 minutes before it finally came back on we have had problems since October 2017 and it's not October 2018 don't waste money on this boardband it's the worst we have ever had
BT  
Worst, sorry excuse of a company I have ever had the displeasure of coming across. Do yourself a favour and switch to people who don't scam you of your money. I don't recommend these utter scammers at all.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
BT  
Worst broadband ever, plus that expensive... if you want to test your nerves go with BT, but believe me .. even you are the strongest mind and spirit person ... after few days you will give up ... even one star is too much to review BT
BT  
Such a bad internet connection, the devices says I have internet yet I have to turn the box on and off for it to work. I have contacted many times explain my problem but never seems to get fixed definitely need to start ooomsing for another broadband!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
BT  
Absolutely disgusted at the dishonesty & fraud bt commits & gets away with,they lied about the broadband speed,lied about bills & customer service is a painfull experience,its as if youre talking to people programmed to be as unhelpfull as possible,left bt so free at last,free at last,god bless me,im free at last.
BT  
broadband speed: disgrace
broadband reliability: disgrace

Customer service: please dont get me started.

stay away you are warned!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
BT  
An absolutely appalling company, with absolutely NO chance of any contact with a human being to be able to talk to! I DONT want to talk to a machine over and over, press this number, repeat that again.... Blah blah blah!
DO NOT use BT if you suffer with any form of heart complaints!
BT  
I would not give even 1 star. Horrible customer service. Do not deal with a complaint either. Wasted hours on the phone with them to find out that they have no idea what happened with my order, transfering to all departments where one person state that the order was cancelled and the next person telling that is still active. Wasted hours last week. AVOID!!!
BT  
A complete and utter waste of money. Poor speed of 58.Mbps. Terrible customer care/service and you get put through to India to people who can't understand a word you say. I am paying for a service that has crashed twice in a year,the first being a local exchange problem that took 10 days to fix, with lots of fobbing off by customer service in between.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow BT  
after being persuaded by BT adverts to purchase their latest smarthub (74.99), I find it practically unusable due to my download speed of 0.24 mbs, which running BT's own speedtester I am informed is acceptable for my line, although my contract claims up to 17 mbs, going through BT's online help program took the best part of 2 hrs, as I kept getting cut off and was forced to join the waiting Queue again, and was informed at the end my broadband was working correctly, unfortunately there was not one jot of improvement, I feel badly let down by BT, with whom I have been a loyal customer and when my contract ends I will never renew it with them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
1 macmillan place caol fort-william BT  
We live only 30 miles south of central London and we get only 1Mbps and we are unlikely to ever see high speed broadband. So much for the government's commitment to even nearby rural areas. Utter hogwash! We miss out on all decent deals for Internet and subsequent access. Disgusted of Sussex!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    4 stars
30 miles from central london BT  
I moved from talk talk to bt at the end of my contract as there was a good offer. I have only been with bt 13 days and spent more phone time with them than i did with talk talk in 18 months. First they are denying the offers of £150, then my broad band speed is below 1 and when i try to cancel the contract they are saying that the 14 days grace are from the order date not when the equipment is installed. This does not make sense as surely one must have the 14 days trial from the installation date
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
aberdare BT  
New HH6 delivered before activation,turned it on the day of activation connected straight away.Full 52MB speeds right from the off.No problems at all it just works.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Aberdeen BT  
Well all, i hope your ready for a long, truthful review of BT...

I switched to them on the 17th September of this year after 5 years with Sky. My Sky speed was reliable and constant at around 9mb p/s. We wanted to switch as a cost saving exercize by getting infinity and TV through BT at £65 a month instead of the £90 a month for Sky. WHAT A MISTAKE!!!

The order was placed on the 17th and the minimum guaranteed speed was 27mb with an email confirming the same and detailing within it (which i still have) that states that if the speed continually drops below this guaranteed speed i can cancel at any point. It must be said here that when i contacted Sky to cancel, they were reluctant to let me go and they even offered to price match BT but the thing that made me move was the guarnteed speed that Sky couldn't give.

Anyways, i signed up, cancelled Sky and got an email saying everything will be with you on the 29th September and all will be switched over within 30mins on the 1st of October. Well....

The 1st came and i plugged it all in and off we went, except we didnt. I contacted BT and after 15 minutes of being on hold i was transferred to someone in India to be told "oh there is an issue with getting the line from Sky, you will need to wait until the 7th October". Now you need to understand that i at this point had no internet or TV for a week. Not easy with 2 kids and working from home. Anyways, the 7th came and bingo, the line was ready...or so i thought. Plugged it all in and away we went, light on the hub turned blue, conneted to the internet, did a speed test to show i was now getting 3mb p/s. OK i thought, lets leave it a while and see what happens. Turned on the Youview box and the light on the hub turned orange...no internet. Left it a day and everytime i turned on the TV the internet dropped out so i was now in a situation where i could browse the net at 1/3 of my previous speed but not watch TV or i could watch TV but not get the internet channels, so i was basically paying to watch Freeview or browwse the net at stone age speeds.

So i contacted BT again and waited an age to get through to someone promising me the Earth who told me there must be a problem with the hub. So they informed me they will send me a new hub which will be there within a few days. It arrived on the 11th October. Plugged it in, away we went...NO CHANGE!!!

Now by this point i was beginning to get pi**ed off. Contacted them back and eventually got through to someone who as per all other calls wanted to start off by asking me what type of phone socket i had in my house etc etc etc. At this point i bit my tongue hard. Anyway, she told me she was going to send me new filters because they must be the problem. I swiftly told them NO, do not send me anything else. Send me an engineer. She didnt want to do this so i got refered to some sort of support line. They told me they needed 48 hours to do some checks on the line and they would call me back. Well that 48 hours came and went with no call. So i called them...AGAIN.

Got through to someone, they confirmed my line was OK to my house and that it was stable and that it must be something in the house causing the issue. Like, i told them 48 hours before hand. This was now the 14th October. No need for new equipment the person said. We will send an engineer. Great, progress at last.

3 Days later an engineer turns up from Openreach, now the 17th October and he changes the main socket in the house to an MK3. He gets the speed to 20mb/s and at which point i tell him that i have been promised 27mb/s or i can cancel. At which point he laughs and says "you have no idea how many houses i go to with the same problem. BT promise speeds that they cant deliver". He then says he is goin to the exchange to see what he can do. He returns shortly after to tell me the most i will EVER get at my house is 21mb/s and off he goes.

So in the midst of all this BT kindly take £70 out of my account on the 15th for my bill from the 17th September. Not impressed in the slightest i call and ask for a refund to be told that i cant get one until the issue is resolved. I quickly remark that it isnt resolved. The line keeps dropping when on TV or saying inadequate signal recieved please go to bt help.com.

I then tell her i want to cancel because the Openreach engineer has told me i will never get 27mb/s and i want to return to Sky. The lady was OK with this but she needed to refer me to technical support to see what they can do and that i will need to wait 7 days for a call back. Well, 7 days came and went and by now it was the mid-end of October. I called BT AGAIN, and explained the story AGAIN with the cancellations team to get the worst call handler yet and she was british. She had a stinking attitude. I explained i wanted to cancel and that i hadnt recieved a call from BT when i was promised. She rudely told me that someone from BT spoke to me on the phone at 1654 for 5 minutes. I reassured her that if i dial 1471 on my house phone, the last person to call it was a family member at 11.11 (by this time it was now 1800ish). She then said, no it was on your mobile. I took my mobile out of my pocket and looked to see if i had a missed call or whatever. I didnt. I was leaving for home from work at 1654. I told her that she is either lying or the caller is because i recieved no calls. She the proceeded to tell me that she is not a liar. I said, well can you tell me the conclusion of the call please? Can you check the notes of the call and tell me what was discussed because as far as i am concerened i am calling to cancel because i have not recieved the call, otherwise i wouldnt be calling. She then told me she cant access the notes of another caller (funny because all the other BT staff could read my previous notes). Anyway, after a lot of angry exchanges, i was told by her that her job wasnt worth cancelling my contract without technical saying so.

I asked her how long will it take to cancel if technical can put a note on the system saying its ok to cancel, she then said it could be cancelled straight away.

I asked her to put me through to technical support AGAIN. After 30 minutes on hold i get through to India. I am told by the tech support that the other call back didnt take place because the other caller didnt do anything about my cancellation request as he could (funnily enough) read the notes. He then said that he cannot put the cancellation request on the system until it goes through the line checks and technical for 7 days. So either he is lying or the cancellation lady is.

By this point i am losing the plot with them. He told me that he will lodge the call with tech support or whatever it is and that on the 3rd Nov they would call me back. They called and i said "is it cancelled?", he then said no not yet, we are still testing things or whatever they are doing. He confirmed the speed on the line is 20mb/s and he said it will take another 4 days. He said "is 20m/b no fast enough for me"? I said, it doesnt matter if its fast enough, you promised me a certain minimum speed which i am not getting. I left Sky after 5 years for that sole reason. No other as the price was the same.

I will now await their call on the 7th Nov, at which point if its not cancelled and i am not reimbursed my £70 plus compensated via my phone bill, i will take the matter to a solicitor, watchdog and whomever else.

I would strongly advise EVERYONE who is considering BT to stay well clear of them. I have never in my life experienced such unprofessionalism or disrespect towards a customer as i have with BT and i will NEVER buy from them or reccommend them to anyone.

p.s. 2 weeks ago i asked the BT advisor if i was OK to go ahead and re-order Sky TV etc and she said yes. So if i am placed in a situation where i have 2 contracts to pay for a year i will be looking to sue them. I am glad all these calls are recorded because i have done nothing but try and cancel my agreement with them because of misrepresentation.

If i went to a showroom to buy a car and was only give 70% of it i'd be able to return it after being promised the whole thing. The same applies here.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen BT  
Don’t use BT!!!!!!
Ordered online a deal, in a week time checked my account and got message that my order has been cancelled. Contact BT and I’ve been told that reason is not visible and been suggested to reordered. Went online and Booooom reason for cancellation appears on my screen same offer £6 higher!!!!!!!!! Called them again explained, but nothig offer is diferent Sorry
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Reliability
    1 star
Aberdeen BT  
For 7 weeks now Bt has striped me of i/c and O/g e-mails,cut-off my B/b and have sent scatty with conversations which did'nt appear to be understood,whilst all the time collecting each month money from my a/c.They have lost all emails for the last month or so!
Letters sent to the Chaiman, Ceo, but progress so far NIL.Yesterday he phone rang twice and on answering ther was no one there .Entry in log "we phoned but nobody was there" Sharp practice!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
aberdeen BT  
I've been with BT for the past 18 months. BT infinity 2. To be honest it was rather brilliant, beside the price. Initially had some problems to get my Sainsbury voucher but eventually got it and it had promised 100 pounds on it. Broadband was reliable - never had any drops in connection and after setting the router properly I stopped having issues with iPhone connection etc. Router broke once, but I was offered another one in no time. Overall I was very satisfied but I'm gonna leave them because of the price.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Aberdeen BT  
Very expensive
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    3 stars
Aberdeen BT  
Worst broadband company ever! Will never recommend. It hurts me to give them 1 stars each section, in order to write this comment. Either wise i would have left it at a minus. Ridiculous charges. Ridiculous customer service- we had problems with our network connection and I was put on hold for over an hour and then I had to speak to someone completely different. Apparently, there is a 30 pound cancellation fee, so they kinda squeeze the money out of you until the last second. Also, my flatmate (who has his name on the contract) got charged 75 pounds today ( monthly charge + cancellation) after BEING TOLD BY BT the money will come off end of this month. So, to sum up, not only is the service non-responsive, but also too expensive, and because they are so great and overcharged my flatmate, they got him into problems with his bank card. Thank you BT, but no thank you! Give a favour to the world and stop existing!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen BT  
I've had BT Broadband for 16 years in one form or another. I find them on the expensive side, but it has always been reliable. I've only ever had Standard broadband.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Aberdeen BT  
I am spending between £60 - £80 per month for a t.v service which we cannot use; broadband that constantly drops and that I can only get in the room of the router; and a phone line. I cannot get out of the contract and would face nearly £400 to cancel early. We tried to do this anyway (thinking it would be cheaper after about 6 months) but backed out within the 14 day period I was given as we could not afford this one off £400. We were still charged £12 as they apparently had a reconnection fee. I am despairing about this situation. I can't afford this and it is just HELL being contracted with this company.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen BT  
Worst customer service I have EVER came across
I moved house 8 days ago. Changed my details online 8 days ago. Called then 7 days ago to query why my broadband wasn't working. The details werent changed on their computer. I changed them over the phone. It still didn't work. I called the next day. Details STILL weren't changed. I changed them AGAIN over the phone. Still not working. The following day I was assured repeatedly that my details had been changed and that my broadband would be working by midnight. Shock horror the following morning it still wasn't working. I called back, was told there was nothing wrong their end. That I had to call back when I was at home and someone from the technical dept would assist me. I called back yesterday. Apparently it WAS their problem....that they were having "technical issues". But I was assured my broadband d would be up and running by midnight. Would you believe...I woke this morning and it's STILL not working. I called AGAIN at 8am today, to be told my details hadn't been changed! After an hour on the phone, being passed from advisor to advisor (most of which couldn't understand a word I was saying!), I was assured yet again that my broadband would be working by midnight, she even had to the cheek to say "you can trust me". Pfft. It's now half past midnight and surprise surprise it's STILL NOT WORKING!! After countless amounts of phone calls....each time speaking to at least 4 diff advisors. I can safely say I am sick to the back teeth with bt. They are the worst customer advisors I have EVER had to deal with
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen BT  
Broadband speed is extremely inconsistent - varying from 4Mb+ to 0.5Mb-all the time. BT tech employees all appear to be in India with consequent language problems. Despite numerous complaints no lasting improvement has been achieved.The problems always seem to be blamed on "work" going on at the exchange!
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen BT  
You sign up to an expensive 24 month contract with the first year prepaid. They hike the price after 12 months tell you you received an email 10 months in informing you of the price hike and giving you the option to leave. You show you didn't receive the email and they say this is an issue for you and your email service provider. It will cost you £300 to leave the new price hiked contact that you are locked into. BT is as scam and once I get out I will never use the again. Furious :(
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen BT  
Arrogant abysmal service.
Too focused on BT Sport.
How on earth do they still have operational control of Openreach when they only meet certain targets and deliberately ignore the little people.
I had BT TV with them for years before this obsession with BT Sport happened. Since fibre became available in my city area 5+ years ago I have been trying to get BT to connect the flat complex I live in as it currently has a very poor broadband connection. Typically less than 4 Mbps download and 0.44 Mbps upload. When BT 'upgraded' their TV service it became unuseable as the new service requires a fast broadband connection. I now have a Sky TV subscription as a result of this. I am now going to completely bin BT. Phone line, phone, broadband, TV, Sports, the works and move over to Sky for broadband and phone as well as TV. It will work out about the same total price (including my current Sky TV subscription) as I am currently paying these shysters £34 per month alone, on an abysmal unlimited broadband service. At least by using Sky they will be able to put pressure on these incompetents to maximise the performance of my current line. I will then try to get Sky to apply pressure to get fibre installed. My area is served by the Denburn exchange in Aberdeen and there is no excuse for not providing everyone within this area with fibre broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Aberdeen BT  
Extremely disappointing customer service and the line drops all the time. I would not recommend BT to anyone as the service is below standard but the price paid is way more than the competitors on the market.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Aberdeen, Scotland BT  
I've been a longstanding BT customer using both phone and broadband, had issues with an old router resolved (router started making weird noises but still worked, called BT and they sent out a new one sharpish). Had various packages and upgrades over the years, though it is very difficult to get a cheaper package, I have to "leave" BT and then sign up again which is annoying. Use broadband for streaming TV, regular surfing, speeds are good except streaming at peak times is not possible. Also use the openzone Wifi when out and about which is very handy. As long as I can get a good deal I will keep using them.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    5 stars
Aberdeenshire BT  
After not having WiFi for around 6months finally got round to ordering some, had to wait nearly a month for my order to get fitted, which I took the day off work for. To find out that on the day for it to be fitted my order had failed and I would not be getting my broadband today. I had not been notified of this!! The man on the phone then offered to to set it up for me again, I was then put on hold for a ridiculous amount of time to where I had to hang up. I now need to re order even tho I have no idea which package I went for and will not probably have to wait another month for it to get fitted!! Ridiculous.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeenshire BT  
Would have preferred zero star rating for this company. I am told by the callcentre in India that I should be grateful for download speeds of 0.30 mbops & upload speeds of 0.09 mbops, as I live way out in farmland!!! Oh, and I should be pleased to pay £25 a month for this "service" - and by the way, BT gives no guarantee of decent speeds for a WIRELESS connection. Yep, this was the latest in their list of excuses. If BT had the honesty to tell me this mumbo-jumbo when I discussed the contract with them. I would have gone elsewhere.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeenshire BT  
I am new to bt. It has been 3 days since my bt hub has been installed and there is still no WiFi I keep on getting a solid organ he light and a flashing red B.. I have tried calling bt customer services an not only did they take ages trying to solve the problem the hung up on me for no reason. The problem still hasn't been solved... Not happy with the customer service what so ever
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberystwyth BT  
Original order placed on 7th November. Given connection date of 28th November. That date came and went with no connection, no explanation as to why. After chasing them up in was given a new date of 19th December, then 20th December and finally 23rd December. My old supplier disconnected my services on the 2nd December so in all IF I get connected on the 23rd I will have been without broadband for 22 days. I have spent hours on the phone to them. Everything I call it get told something different by every call handler.
Aberystwyth BT  
Totally useless service.Not happy at all extend my contract without asking me and charged me more than last year.Advisors are not doing their job properly. Make us disappointed not preferred at all.
Abingdon BT  
Been with BT nearly 2 years and I have to say what a big mistake I've done choosing this broadband provider as the services are extremely expensive and not worth a penny of what people pay..
1 st thing they say that the broadband speed is up to 76 - NOT
The fastest I've seen was 7 MB/s which can be classified as fraud and telling lies to customers as its far away from 76 MB/s
Another thing is that connection is never stable and I always keep getting disconnected, tried speaking with the fault team and they've sent me a new router and nothing changed, after trying to sort that out for months just gave up ...
all in all very expensive , very unreliable and very disappointing... Wouldn't recommend to anyone
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Abingdon BT  
Been without Internet for a week, Even though BT promised to have it sorted on 3 different occasions, today Open Reach tell me it will be out for upto a month. BT's response is to pass me from pillar to post, ending up with Paul from Cardiff. He read continually from his notes and kept going on mute to write more notes saying the same thing !!! To be honest an absolute disgrace, I've been with then for 20 odd years and they are happy for me to be without Internet for a month but won't let me cancel my contract - that's how to keep customers - what a service !! - appalling from top to bottom
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Abo BT  
I've had bt infinity for just over a year now and no probs what so ever.Then it wouldn't connect my tablet to net so I phone up customer services.....ha what a joke.they cant speak English never mindfix the issue.tried to contact their online help desk and got no reply.So now I've got no internet and yet they are still charging me for it.issue not solved and 1 very un happy customer.Would not recommend at all
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
accrington BT  
I have been trying to get the to fix a fault for 5 months. No follow up, deal with different person every time, no one calls to check whether its fixed (it isn't) no compensation despite being unable to use most broadband based services and take time off work for 4 engineer visits, won't let me out of the contract either. just woeful
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Acton BT  
I have needed to cancel my contract, and I am currently trying to do this. It's still a couple of days into my cooling off period and I am well within my rights.

I've been trying since last night to cancel. It was quite easy to set up with bt, and was told if I changed my mind it would be easy to leave so long as it was within 14days of starting. Well I'm trying now and finding it near impossible.

What is not acceptable is internet providers thinking they can inconvenience you out of not cancelling. The best way to keep customers is by good customer service and good products. Get that right, people stay longer, refer others and you make more revenue. Trying to stop people cancelling by making it sp hard is ridiculous.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Acton BT  

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