BT Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.
Recent Customer Ratings for BT
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 17501 customer ratings since 2018-04-19 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
2796 Customer Reviews for BT
| Reviewer | Location | Reviewing | Date | Ratings |
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Absolutely atrocious - sent hub to the wrong place 5 times, cancelled engineer visits automatically, different teams had a diffferent view of the same problem, 4 people on the same day confirmed an engineering visit until the 5th saw the service provider (open reach engineer) had rejected the fault problem and the engineer never showed. |
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| Sam | London | BT | 2019-04-03 | |
Completely unacceptable company. |
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| Lu | London | BT | 2019-03-27 | |
Amazing reliability, even better customer service then Sky,Virgin and Talk Talk. Totally recommend BT especially Their new BT smart hub 2!!!! |
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| Nikolas | Watkinson | BT | 2019-03-26 | |
BT have been useless from start to finish. Firstly, their records were incorrect so we waited 2 weeks for fibre to be activated, only to be told its not available (it is, I can see the exchange from my house!). After a 2 week investigation they realised it was available, and said I could upgrade over the phone and receive their offers of £120 gift card, and an amazon echo - not too bad I thought. |
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| Adam McCluskey | Herefordshire | BT | 2019-03-20 | |
Had Fibre Broadband since 2011. BT Infinity was my first taste of superfast broadband back then. In the last 8 years have tried Sky, TalkTalk and PlusNet but back with BT since 2017 and will stick with them as had numerous troubles with all the others. For me BT has proved very reliable with 99.999% up time and great speeds. The one time my router failed they replaced within 48hrs, and when the line from my house to telephone pole had an issue they had OpenReach out to fix within 12hrs, on a bank holiday weekend! My internet connection is essential to my life, BT not the cheapest but so far have easily proved the most reliable. Came on here as my BT contract was up and wanted to check out ratings for some alternative providers who were offering some amazing deals. However weighing everything up I think I'll pay the extra and stick with BT as (in my area at least) they're delivering a pretty solid service. NB - I have SuperFast Fibre 1 and get 67MB/Down and 18MB/Up which is well above the advertised speeds so very happy with that and more than enough for my needs, even with 5 smart TV's in the house! |
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| AeroJ | London | BT | 2019-03-16 | |
The worst company I have ever used to provide me with any service, EVER. |
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| Lennard Allen | Bridgend | BT | 2019-03-16 | |
Wishing is read some reviews before changing my broadband provider. My change was supposed to happen yesterday. I had an email the day before from BT saying this could take upto 11.50pm and they would contact me once the service was available. Still not working when I went to bed last night. This morning my old talk talk broadband is no longer working quite rightly, no message from BT, still no BT internet my computer gave me a number to call BT which I did, told the phone system what the problem was and my phone number..... waited......'we're sorry or offices are now closed" so thru didn't think to have that message at the start of the call then |
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| Andy | Leicestershire | BT | 2019-03-16 | |
unreliable broadband that keeps disconnecting and getting hold of someone to talk is next to impossible |
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| SS | Wimbledon | BT | 2019-03-15 | |
I pay just over £50 a month and the broadband keeps dropping avery 10 minutes. The worst experience ever is wich BT. Please do yourself a favour and don’t choose BT. Complete nightmare |
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| Alban musa | London | BT | 2019-03-14 | |
Do not go near this company unless you want frustration after frustration. spent 1 hour 30mins on phone last week making an appointment. Guess what they never turned up or sent the router out. |
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| Donna Byrne | Keighley | BT | 2019-03-13 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
