BT Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.

Recent Customer Ratings for BT

  • Satisfaction
    2.8 stars
  • Customer Service
    2.8 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 18817 customer ratings since 2018-02-20 (Show all time ratings)

Visit BT   Read our BT buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2760 Customer Reviews for BT

  • Showing page 2 of 276, skip to page 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
Reviewer Location Reviewing Date Ratings
Worst company I have ever been with. Firstly they charge me for a whole year of BT sport when I never asked for it. I cancel my package with BT and they send me a final bill charging me for an extra month. They haven't got anything right from day one. Stay away
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ickenham BT  
Reliable - check!
Fast - Nah Nah! I have fibre to the house and pay for 30Mb. Get this sometimes in the evening but during the day only 10Mb. Not technical issue as I get a ping under 10ms.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    4 stars
MK BT  
Terrible customer service. I’ve moved to plusnet. So much better.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Davis BT  
Worse customer service ever. Call them in August to renew the contract..clearly asking them to pay the same amount of money 53.73£ it was monthly. The person on the phone dishonestly told me that the bill was going to be the same and now I have a contract till February 2020 with a bill of 62.99£ for something that I didn’t ask and I didn’t want. When I have called them I was offered a discount of 4£ with a new contract for 6 months ending on August 2020. Totally joke. Can’t wait to leave them for good and not recommended to anybody. Stay away from BT!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ilford BT  
BT broadband is the worst broadband supplier I have ever had. Join BT if you like buffering all the time. We are paying £52 per month foe an appalling service. If we want it checked out we have to agree to pay expenses if they don’t find a fault.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Oldham BT  
The worst service I have ever received!

I was initially sold a package which was at a great price and thought this would be a simple and successful purchase.

I was informed it could take a week to install the broadband, which was not an major issue.

Then I started receiving calls and messages daily from a call centre that barely talked a word of English, and after 9 days realised they were trying to tell me they had to cancel the order and start again. This frustrated me but I allowed it to happen, as I had little choice.

To cut a long story short after 2-3 weeks I was told this had to happen again and it could take up to 3 months for the service to be installed. I simply told them to cancel and I would go elsewhere.

This is not acceptable for this day of age, and I will never attempt to go with BT again!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Radstock BT  
Absolutely appalling service from BT. Waited 8 weeks to get broadband and tv services, engineers not coming to appointments, no one telling me when engineers due to visit, booked time off work and no one even came. Customer services blaming outreach everytime. 7 hours of calls, 8 weeks of no tv or WiFi in my home. Have gone to virgin AVOID!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northampton BT  
I spent 8 months with a fraction of the speed I was supposed to get via Fibre Broadband plsu the hub kept resetting about 6 or 7 times a day.

The help I received was awful, they didnt send a new hub out when they said they would and kept threatening to charge me £130 to look at it.

Bought out the last 6 months of the contract to go back to Virgin just to stop the stress. Only chose BT for cheap sports but its really not worth the hassle
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stockport BT  
Unable to connect to WiFi on my mobile phone, phoned BT customer service at least 10 times and was told they were sending me a new router which I've never received, on another occasion I was told the fault was reported to the installation team and they will contact me within 2 days, guess what! They never contacted me....
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London BT  
No consideration or care for customers. Phone staff say pretty things but have left 2 of my issues unresolved. Blamed me for their mistakes and have left me to pay for a TV package I cant use, due to the wiring. Was told cancelling during the Trial period was successful but am now stuck paying for something I cant use. NO HELP. NO CARE. WORST BROADBAND EXPERIENCE IVE HAD.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Suffolk BT  

Loading...

  • 2760 reviews, showing page 2 of 276, skip to page 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Broadband.co.uk