BT Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.
Recent Customer Ratings for BT
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 12167 customer ratings since 2019-03-01 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
2924 Customer Reviews for BT
| Reviewer | Location | Reviewing | Date | Ratings |
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I am very disappointed of this company. |
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| Calin | Bath | BT | 2019-11-15 | |
We went with bt as the previous tenant was with bt and we thought it would be a straight forward swap to our name. This was not the case ! We had an order for the phone line and internet to be changed into our name (which apparently you need an engineer to come out 2 weeks later to do) when this was done, we recieved a new number ..we requested from day one to keep the previous number as we were running a business and that was the number our customers where familiar with. We were informed that as soon as the order was completed we can ring up to confirm the number change, So we did. We were then informed that the number would be changed within 24 hours .... 24 hours later the number was still not changed. After ringing back the following day we were then informed that there was another order on the account that had to be completed before the number could be changed. As we had not placed an order they cancelled the order and told us it would be another 24 hours before the order would be cancelled and then to ring back for the number to be changed. So as you can guess we rang back 24 hours later to change the number to then be told someone didnt cancel the order so they would cancel it and it would take another 24 hours ( why it takes 24 hours to press the cancel order button I do not know! ) since receiving our bt order on 5th November we are still waiting to have the number changed back to the original number! After being on the phone many days and many hours I was finally passed to a supervisor who informed me that IF I WAS TO PAY FOR THE BUSINESS ACCOUNT I WOULD RECEIVE A BETTER SERVICE! Which we were told at the beginning it will be easier to stay as a personal customer for now as that is what the previous tenant was and that it would be easy enough to change at a later date! After speaking to this supervisor I was informed that he would cancel the order and he would call me back to re arrange the phone number change between 11:00-13:00, did I recieve a phone call ? NO I DID NOT! I rand up at 13:02 to find out why I hadn't recieved my phone call and the lady on the phone said she had passed the message on for me to get my phone call. The NEXT day I recieved a call which was not from a supervisor and was informed there is nothing they could do as I'm not named on the account even though they have been speaking to me everyday since getting Bt and everyday they recieved permission to talk to me and permission to change the number! All we want to do is have the original number back on the landline which has took 8 DAYS so far and still counting ... |
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| Sophie | Shocklach | BT | 2019-11-13 | |
WORST INTERNET EVER! I've tried many different service providers but this is the icing on the cake when it comes to bad internet! There is no internet full stop! The constant connection dips 24/7 is ridiculous! My emails don't even come through for days coz of how bad it is! I can't even game online anymore coz the lag is unreal and embarrassing and everyone keep telling me to switch my service provider coz it's trash! Don't ever go with BT, It's horrendous. I connected it to my phone but it doesn't even connect to my TV. Absolute trash! |
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| No one | Liverpool | BT | 2019-11-12 | |
After 90 days I finally managed to get broadband ordered. I had to chase BT up for info all through the process instead of them coming to me and the text messages I received bore no relevance to my order. After all that the final guaranteed speed that they can give is an abysmal 3Mb/s |
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| Michael | Cumbria | BT | 2019-11-11 | |
I feel like every one of the reviews for every service provider is automated by the opposing competitors to extend the likelihood of finding different providers.. by was good for me yet the reviews are insanely bad. I got a good deal and had to sign off of it as I literally didn't need it because I bought a phone contract that gets 100gb data a month.. |
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| Anonymous | None | BT | 2019-11-06 | |
We pay £87 a month for shocking broadband. The download speeds are appalling and the speed test online states they are not able to process the speed - which is a complete cop out. Disgraceful having to pay this amount of money a month for such poor broadband |
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| Callum | Newry | BT | 2019-11-05 | |
Been with BT for a while now and can honestly say it is a complete joke. For many months now I have kept being disconnected from being online. Download speed is shocking. Bought extenders but nothing happens. |
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| Reuben | Stoke | BT | 2019-11-01 | |
BT should restructure their appalling customer services operation that has completely ignored my complaints. I shall be moving to a more professional provider as soon as I can, and I strongly advise others to avoid BT. |
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| Frank | Gloucestershire | BT | 2019-10-26 | |
BT are the worst. I have bought extenders, upgraded the hub, splut the signal bought more discs, upgraded the service and still have a terrible broadband signal. It pulses and drops out. Only works next to the main hub to watch a film, slow everywhere else in the house. BT only guarantee a signal everywhere in the home, yes I can see the broadband, but it is too slow to use. Avoid at all cost, read their small print, do not guarantee a useable broadband, only guarantee it to the house. |
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| Katrina Barry | Ystrad Mynach | BT | 2019-10-25 | |
Bad customer service,they dont value your custom |
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| Ajay | portadown | BT | 2019-10-24 | |
Very bad company, call them 5 times already, they did send enginer he change the hub for New but internet still keep dropping out, low speed even if I choose the highest option, So pour customer Service keep telling the same lies, they cant deliver good signal, stay away from The company |
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| Lukasz | Radstock | BT | 2019-10-24 | |
One day the wifi just stopped working. It has been two and a half weeks and it's still not fixed. Their communication is terrible. No one knows what is going on. It has cost me time and money trying to do the job Im paying them to do. Worst broadband. |
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| Tiffany Holland | Nottingham | BT | 2019-10-22 | |
The worst experience I have ever had. I would look to use anybody but BT. |
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| JORDAN | LONDON | BT | 2019-10-22 | |
I have been trying to add "complete wi-fi" on to an existing package. This costs an extra £8 per month but would solve issues we have with thick walls. To sign up, our BT TV package will only last 18 months and BT broadband 24 months. This will mean a 6 month gap and pressure to sign up for another contract with BT. This is a risk that could be too costly. Very disappointing. |
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| Jude | Battle, East Sussex | BT | 2019-10-21 | |
I was approached by BT to sign up for another 18 months and that would involve me going on to BT plus. At the time my line throughput was 41Mbits/s. This speed remained constant for a couple of months and the it started to drop and eventually went down to 10 Mb/s. I rang BT and unfortunately had to speak to their Indian help desk. I had to remove all connections from my router and went through all the tests until the last test where I had to hang up. No call back on reply. I rang them again, a different agent. He insisted I go through the testing sequence again. Again I was told to hang up. Nothing again. At this point I gave up. A friend of mine who works for Openreach measured my line and said there was a high resistance fault probably on the pole outside. I rang BT and fortunately got a British operative who logged it as a fault and three days later an engineer came round and fixed the fault. All well and good I hear you say. No. The throughput speed came up to 25Mb/s. I had somebody ring me to see if I was satisfied. I said no. They decided to send me a new router. I installed this and this one had a software field that actually measured the line speed. It said it was running at 30Mb/s however testing with their own software and Ookla line speed tests it has now dropped to 20Mb/s. The router says it is running at 30Mb/s so what am I to conclude from this? It would appear to me that their network manage to system is throttling my line down to 20Mb/s. As a result of this and poor customer service I shall be voting with my feet at the end of the contract |
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| Graham Hugo | Canvey Island | BT | 2019-10-19 | |
We have received help from Tyrone both yesterday and today. He was very devoted and exceeded our expectations. He fixed an internet issue that we have had for a very long time and went the extra mile as he came in extra early the next day and made sure the problem was fixed. |
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| Vida | Kensington | BT | 2019-10-18 | |
very poor broadband speed |
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| Buvenekaba Kumararatne | Albrighton | BT | 2019-10-12 | |
Worst broadband experience. Broadband kept on cutting out, after multiple attempts 7 engineers, I finally managed to cancel my contract and get a full refund of charges. Very, very frustrating though, useless broadband. Back with Sky now, not had a problem. |
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| Mike | Westcliff-on-Sea | BT | 2019-10-08 | |
After 6 weeks of trying to get internet installed, it’s pretty obvious BT have some huge internal system/process issues, I have experienced 4/5 times of having conversations / orders placed only to find out that the relevant email/sms does not reflect anything ‘booked’ on their systems. |
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| Jon Taylor | BT | 2019-10-06 | ||
So, I've come home looking forward to watching Netflix after a long week, and my bt internet isn't working. I have tried the 'on off' method as you do and it doesn't work. I checked the status and apparently it's 'good' in my area. Been on the website and tried to test the landline number and the page goes to an error. It hasn't worked the whole day and when I try test the connection it goes straight to an error page. This is poor from a big company as they do not state any recommendations, fixes, or even acknowledgement of the issue. I hope it is fixed soon as I pay good money for the service. |
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| Tarun | London | BT | 2019-10-05 | |
Not been with them long but cancelled this morning absolutely rubbish service,we have gone back to our original supplier . The straw that broke the camels back was no phone and no internet again this morning. Being pensioners nearly 80 years old we rely on our internet a lot. When we went with them we thought that they would come and set it up but you have to do it yourself so l had to get someone in to do it. |
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| Lawrence Osborne | Walsall | BT | 2019-10-01 | |
The signal drops at times. Had issues with promised package not delivered. It took many stressful attempts before I got something like the first package offered. Did not support my fragile mental health. |
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| hilary | london | BT | 2019-09-21 | |
Had 12 months of serious broadband issues, now have issues with a mobile service too. |
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| Dave | London | BT | 2019-09-13 | |
I don't understand why some people have such problems. I have been with BT for nearly 2 years and they are amazing. I use them for broadband and mobiles, and they are ALWAYS sss helpful.I am so pleased with their service I have extended my contract for another 18 months |
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| Rob | Leicestef | BT | 2019-09-13 | |
I started with BT almost 3 years ago after moving to an address where Virgin Media was unavailable. I had no major problem getting started with BT with everything being as it should be regarding my phone, TV, Sport and Broadband 'package'. The contract was 12 months. There were no major problems in that first 12 months, however when coming to renew I had an email from BT before the contract expired offering me a Broadband renewal at a reasonable price but with a contract for 18 months not 12. I spoke to them via their helpline but was told 18 months was now their minimum contract period. I agreed to this. A few weeks later they contacted me again about my TV and sport contract!!!!!! I thought I had just renewed this but it turns out the verbally agreed renewal was just for the Broadband BUT the TV and Sport package were now a minimum of 24 months. So, there is the major problem - how can I watch the final 6 months of my TV and Sport package if I decide not to renew my broadband? Sneaky. Having spoken with my wife we decided to go ahead with the TV and Sport as we had already committed to the Broadband. |
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| Keith | Coventry | BT | 2019-09-12 | |
No stars because BT is disgustingly over priced |
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| Tony | Leeds | BT | 2019-09-11 | |
Had tv and broadband package which came with £100 on a debit card and free bt sports. Tried to use the card which doesn’t work , can’t contact anyone!! Also had my monthly bill increased , I phoned to make a complaint and was told after a long discussion that my bill would not increase. Forward a month and my bill increased, called again to complain and was told the previous advisor should not have agreed that , made a complaint and was told they would look into the complaint . Just had a phone call and been told my bill will increase , I told the advisor you wouldn’t fill a car up with fuel and half way through the garage decides to increase the price by 10p a ltr. THIS IS LEGALISED ROBERY |
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| Mark Caple | Derbyshire | BT | 2019-09-07 | |
Someone mentioned in the reviews about BT as big trouble, that says all about it and I agree. You will not get any notification about price rise, you will only come to know until you check your bank statement / a/c balance online. When you enquire about it you would be said that an email is been sent to you. Then you have to pay whatever extra charges as per terms and conditions. If you want to get out of those added packages(sports) you will need to pay extra as well. |
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| Androo | London | BT | 2019-09-05 | |
DO NOT TAKE THIS BROADBAND, customer service is useless a lot of lias, is not working at all even on Facebook you can't go ...they charging for nothing...at the phone to cancel your contract they are saying you have to pay £30 for one month and £47 the fee and after they are charging £145 ...they are not serious at all...really bad customer service and experience...I fell so bad because of them...they see people like me how doesn't speak English and they trading to rope them ...be careful |
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| Alexandra | Edgware | BT | 2019-09-02 | |
I have move, to a new home and my previous speeds at my old house, with the exchange over a mile away was 37Mb down and 10Mb UP and ping around the 7ms mark, this new house which is less than 50 meters away for the main exchange in my home town are bad 16.1Mb down and only just 1Mb UP with a ping 18Ms and up, I wish I could move back, to plus net, BT say i am getting more than they said the min was so my line good, but for my point of view my all Broadband cost only 24.99 and mow I am getting far less and am PAYING 31.99, and they won't give me a reduction on my bill because its past the minimum they said |
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| Andrew MacLean | Colchester | BT | 2019-08-31 | |
BT are dishonest and made us agree to an 18 month contract without telling us that it was 18 months. They hide this information in order to tie people in. Our tenancy was only 12 months so we had to pay a large cancellation fee(almost £200!). Their customer service are also difficult to deal with. I had no problem with the broadband itself, but it is dishonest to actively try to trick people into signing an 18 month contract, especially elderly or vulnerable people. A company which is not to be trusted. |
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| Ruth | Dundee | BT | 2019-08-30 | |
18 month contract with BT, first few months everything was ok, good speed and reliability, then things deteriorated rapidly. Speed dropped and is now half of what I was promised, connection drops out constantly. I have complained on several occasions and was advised to reset the router on a weekly basis, reset it once but then for some reason it wouldn't reset again. I am now in the process of switching provider and am hoping for an improvement but one thing is for sure, I won't be returning to BT. |
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| Chombo | Ashton under Lyne | BT | 2019-08-30 | |
I am so disappointed with BT, I had no broadband connection for a week I contacted them and this was resolved, however was told I won’t be charged for the times I had no broadband, however the bill came with full amount which I had to pay. I contacted them online and was told we are going to refund you and you will get an email within 3-4 hours. I waited all day no email came. Decided to contact them again today and was being tossed around different agents and for 50 minutes I got no help. Was patient bough to remain connected and waited for them but they wasted close to an hour of my time with no help at all. So this means am going to pay for the times I had no connection and it’s always very slow seems they also switch it off at night i don’t know. Am glad my contract is ending soon, so. |
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| Plax | Kettering | BT | 2019-08-29 | |
I went from EE to BT as you are supposed go be able to get fast fibre broadband in every room. Yes you can if you buy into extra discs for every room. £10 extra for each one per month. Rubbish coverage. Can't wait for my contract to finish. Don't do it. |
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| Carole B | Bryn Port Talbot | BT | 2019-08-26 | |
i am locked into a 24 month contract with this bunch of cowboys and want to warn anyone else not to fall into the trap i have. Do without a service rather than get it from these guys as the stress is not worth it |
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| andrew | manchester | BT | 2019-08-22 | |
Why is it BT continually get it wrong. Very simple these shysters increased the price of my BT without my knowledge or consent. Spoke to them and they hung up. Spoke to them and they said we sent an email (didn't get as it was in spam) said your in contract and that's it. How do these lick spittles ever expect to keep me as a customer when they literally robbed me. |
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| BT Sucks | Omagh | BT | 2019-08-22 | |
Broadband went dow. Engineer appointment with a 5 hr window. Traveled 220ml, 5hr round trip and waited. When no show contacted BT was told engineer was on his way. Again no show. Found out that engineer had phoned in sick that morning. It appears then the I was deliberately deceived ie I was lied to. 2 further deadlines set by BT for fixing the problem pass with still no broadband. No update and no contact from BT. Me, I have wasted a further >2hrs on live chat to be told everything will be resolved soon |
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| JW Lowe | Cumbria | BT | 2019-08-22 | |
Absolutely abysmal service and threats for BT |
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| Andy | Cornwall | BT | 2019-08-07 | |
BT= BIG TROUBLE |
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| Sara | Maidstone | BT | 2019-08-06 | |
Big Iler BT they using old cables and selling as super fast optic fibre Iler lier |
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| Waqas | M124nt | BT | 2019-08-02 | |
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