BT Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.
Recent Customer Ratings for BT
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 15499 customer ratings since 2018-07-20 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
2838 Customer Reviews for BT
| Reviewer | Location | Reviewing | Date | Ratings |
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I've recently been experiencing a lot of problems with my so called BT "Super Fast Fibre Optic Broadband" speed (lots of buffering), internet channels unavailable and with the Broadband dropping intermittently. We frequently can't find the Broadband to connect to even on devices which have been logged in constantly. When the phone rings or a landline call made, it disconnects the Broadband and has done so from the outset, the engineers have not provided a solution. As BT have a new Smart Hub 2 with Wifi Disc to sell, I have a suspicion they're messing around with our broadband to force us to "upgrade" to their new product, for which there would have been no need as apart from the Broadband dropping out when the phone rings, was fine, coverage in every room was not a problem until very recently. I smell a big BT rat. |
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| E M | London | BT | 2019-04-25 | |
Horrible service - on the phone they claimed I would not need to pay for an old contract if I get a new more expensive one. I specifically asked if upgrading meant paying for the old and the new contract and the rep said they would leave a note on my account for this conversation. Of course they sent a £200 bill for the old contract, on top of paying for their Superfast Fibre 2. When I called they said no note could be found on my account and I should wait for the charge to come through and speak with my bank about reversing the direct debit. After the direct debit came through the advice was I should have done something about it before it, and nothing could be done now. |
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| Miro | London | BT | 2019-04-24 | |
Moved from SKY after 12 years, to BT, and said £29.99 month and free £70 loyalty card after 30 days. BT Delayed the Broadband 30 days as error at BT end so we had no Broadband for 30 days now 120 days later no Loyalty card and they say its not being sent now.Do not use BT,they promise things to get you on board, and after you sign 18 month contract, they do not pay the rewards.Going back to SKY at contract end |
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| Rta | Coventry | BT | 2019-04-17 | |
B T are liers they tell you one price which was 34 a month broadband it was always 67 a month customer service is crap they rob off you |
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| Tracey McCormick | Nuneaton | BT | 2019-04-15 | |
I am currently using the BT smart hub 2, and the reliability of the hub is absolutely amazing, the costumer service is even better,Pages load up in a flash as-well as downloading Files . |
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| Nikolas | Wimbourne | BT | 2019-04-15 | |
Don't know where to begin. Changed from TalkTalk to BT on the hope of internet in every room. Five weeks later, I have no internet. BT gave me a start date, sent the equipment, ended my previous supplier, and then left me stranded. We run a home business, requiring internet. This hasn't seemed to bother the countless BT staff we've contacted. They're all 'sorry', and promise to resolve the issue, etc, but nothing gets done. It's a broken business. I've contacted my MP, because this appalling service should not be allowed to take place. |
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| Mark | Retford | BT | 2019-04-12 | |
Useless. |
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| Grahan | Coventry | BT | 2019-04-11 | |
Internet kepts cutting around 30-40 times in a day, as a gamer you can’t rely on it to play a single game without worrying about it being cut mid-session. Tried calling them about it and they said they cut it and also slowed my internet down because of “excessive usage” (downloading files, in my case it was a single ps4 game mandatory UPDATE from the legal market where every player has to update their game) on a contract that says “unlimited internet”. All i have done is watch YouTube video and amazon prime. |
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| Rostam | Kingston upon thames | BT | 2019-04-09 | |
Why is my broadband speed 0.9 mbps!!! what a rip-off, no wonder the Netflix drops out after 10 minutes!! and has done for over a year!! you should be ashamed of yourselves, forcing people to upgrade, to watch a programme. |
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| houston | BT403TR | BT | 2019-04-08 | |
worst providers I have come across EVER !!!! we have the same trouble every month and every time we think it's sorted that crop back up. The internet is shocking and we end up having to use 4g on mobiles most of the month. The bill is an absolute nightmare ! we phone to pay every month and ask them to change the date of the direct debit, they have always said it's done and we have the same problem the month after and then we have to pay late charges. this month is the first time we have been told that the direct debit can not be changed and they have no recorded of us being told we can change it. staff can be rude and the last conversation I had I told the lady I was thinking of leaving and she hung up on me. |
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| Melissa | Shirley | BT | 2019-04-08 | |
The service from bt is terrible I have boasters in every room in the house. I am sat less than a metre from a boaster and every few seconds it disconnects. This has to be the worst internet provider. Funnily enough this has only just been happening since they put the offer of paying so much a month to guarantee connection in every room. This looks like a money making scam to me |
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| john bailey | kingshurst | BT | 2019-04-04 | |
Don't know why I bothered to change my contract to them after the horrendous situation with the Internet. The Internet installation got delayed by 3 weeks, 2 missed appointments and a general lack of knowledge throughout the call centre. Decided to get a BT sim only through temptation of free BT Sports and a cheaper plan. You have to call to activate BT Sport, why someone can't do it via chat I have no idea so, a 15 minute hold later, asked for DPA, gave my details, asked to hold for a minute while my account gets pulled up and the phone gets put down, no call back. Get back on to chat to be told the adviser will call me and connect me with that team to receive a call and be told they've closed. Absolutely outstanding customer service. |
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| Michael Stevenson | Manchester | BT | 2019-04-03 | |
Absolutely atrocious - sent hub to the wrong place 5 times, cancelled engineer visits automatically, different teams had a diffferent view of the same problem, 4 people on the same day confirmed an engineering visit until the 5th saw the service provider (open reach engineer) had rejected the fault problem and the engineer never showed. |
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| Sam | London | BT | 2019-04-03 | |
Completely unacceptable company. |
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| Lu | London | BT | 2019-03-27 | |
Amazing reliability, even better customer service then Sky,Virgin and Talk Talk. Totally recommend BT especially Their new BT smart hub 2!!!! |
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| Nikolas | Watkinson | BT | 2019-03-26 | |
BT have been useless from start to finish. Firstly, their records were incorrect so we waited 2 weeks for fibre to be activated, only to be told its not available (it is, I can see the exchange from my house!). After a 2 week investigation they realised it was available, and said I could upgrade over the phone and receive their offers of £120 gift card, and an amazon echo - not too bad I thought. |
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| Adam McCluskey | Herefordshire | BT | 2019-03-20 | |
Had Fibre Broadband since 2011. BT Infinity was my first taste of superfast broadband back then. In the last 8 years have tried Sky, TalkTalk and PlusNet but back with BT since 2017 and will stick with them as had numerous troubles with all the others. For me BT has proved very reliable with 99.999% up time and great speeds. The one time my router failed they replaced within 48hrs, and when the line from my house to telephone pole had an issue they had OpenReach out to fix within 12hrs, on a bank holiday weekend! My internet connection is essential to my life, BT not the cheapest but so far have easily proved the most reliable. Came on here as my BT contract was up and wanted to check out ratings for some alternative providers who were offering some amazing deals. However weighing everything up I think I'll pay the extra and stick with BT as (in my area at least) they're delivering a pretty solid service. NB - I have SuperFast Fibre 1 and get 67MB/Down and 18MB/Up which is well above the advertised speeds so very happy with that and more than enough for my needs, even with 5 smart TV's in the house! |
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| AeroJ | London | BT | 2019-03-16 | |
The worst company I have ever used to provide me with any service, EVER. |
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| Lennard Allen | Bridgend | BT | 2019-03-16 | |
Wishing is read some reviews before changing my broadband provider. My change was supposed to happen yesterday. I had an email the day before from BT saying this could take upto 11.50pm and they would contact me once the service was available. Still not working when I went to bed last night. This morning my old talk talk broadband is no longer working quite rightly, no message from BT, still no BT internet my computer gave me a number to call BT which I did, told the phone system what the problem was and my phone number..... waited......'we're sorry or offices are now closed" so thru didn't think to have that message at the start of the call then |
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| Andy | Leicestershire | BT | 2019-03-16 | |
unreliable broadband that keeps disconnecting and getting hold of someone to talk is next to impossible |
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| SS | Wimbledon | BT | 2019-03-15 | |
I pay just over £50 a month and the broadband keeps dropping avery 10 minutes. The worst experience ever is wich BT. Please do yourself a favour and don’t choose BT. Complete nightmare |
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| Alban musa | London | BT | 2019-03-14 | |
Do not go near this company unless you want frustration after frustration. spent 1 hour 30mins on phone last week making an appointment. Guess what they never turned up or sent the router out. |
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| Donna Byrne | Keighley | BT | 2019-03-13 | |
I live in a two bedroom flat in central London and BT's internet service was so poor that I could not use services like Netflix, Amazon Prime or Youtube. The wifi signal was too weak and even using basic internet services, like online banking, was unbelievably slow. |
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| Dwayne Jackson | London | BT | 2019-03-11 | |
Advertised as minimum 65Mbps download speed. Lucky if I get 55; mostly 40-50 in the evenings when most people including myself wish to use it. Not good enough really. 20% incidence of signal lost during viewing films etc. Very inconvenient. I have tried everything I know (BT speed booster, router next to computer and TV; no additional user in house)make no difference. BT Customer services claim that there is no broadband fault and that my speed is maximal. Not so. Will be looking elsewhere! |
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| Marlon Lucas | Frimley | BT | 2019-03-11 | |
Charged me after I left then sold debt to debt collection agency. |
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| Jon | Surrey | BT | 2019-03-08 | |
Moved back to BT in December 2018, as they had just installed a new five cabinet at the end of my road. |
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| Lee Feast | Spencer Place Farm, Sandy Lane, Waltham Chase | BT | 2019-03-06 | |
Just been on the phone 50 minutes to make an appointment for a follow up appointment due to broadband not working. Ridiculous still not any nearer. Now 15 minutes into BT online chat - it's a joke. Stay clear of BT - do not use them unless you want to be put on hold where you can hear all the staff laughing in background and nothing getting done |
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| Donna Byrne | Keighley | BT | 2019-03-05 | |
Ripping off the country. Am I the only person that can see this?.. In 1996 CableTel dug up 90% of the streets in the UK to install fibre optic cables. CableTel was soon to become NTL in 1998. 2002 I moved into my new property. NTL we're offering fibre optic broadband where you had to have a BT line to subscribe. I took up the offer which was giving 16mps download speeds runnining 2 PC's which is faster than I have on BT's ADSL standard in my recent new property. BT phoned me to upgrade but declined. After declining, my broadband sped has dropped. We could use 2 gaming consoles, a laptop and phones the same time no problem. I rang them up to complain about this and told me that I'm on the old copper cable.. I pissed myself laughing asking "What copper cable?" Virgin and Telewest took over NTL contracts, you can't get Virgin without a BT line, so BT have owned the cables since NTL went bankrupt. I told him on the phone that if he could prove to me that they can supply the whole country with broadband through a copper line at speeds of 10 to 18mbs then I will take up the offer, as I know that broadband has always been FibreOptic, otherwise we'd be on dial up. It's a massive con and we are letting them get away with it. |
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| Andrew Nicholas | Neath | BT | 2019-03-05 | |
Unexpected, amazing service. |
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| Todd | Banbury | BT | 2019-03-03 | |
Our WiFi hasn’t been working for 3 weeks because they wired it wrong and they keep saying they’ll send someone to fix it and just keep delaying over and over. Absolute joke really |
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| Mac | England | BT | 2019-03-01 | |
The cost of the service is too much. You don’t get any offers. If you are struggling for your contract payment and need to downgrade, this isn’t possible. I am cancelling as soon as my contract runs out. If I could do now I would. So Do think twice before choosing them. |
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| Nimric May-Garber | Swindon | BT | 2019-03-01 | |
Honest review - broadband is really good (5/5), customer service is ok - bur pretty slow sometimes on online chats (4/5). BT rewards - good idea to introduce these but 2 months passed and still waiting for my card to be sent - have contacted them several times already, lets see if I will ever receive it (2/5). Also i didn’t really like that I have been charged for 2 weeks from ordering to installation (1/5) - either installation time should be reduced or they should charge for the broadband from the day that it is actually installed. Overall, pretty impressed with broadband but they should manage other things better. |
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| Karolina | London | BT | 2019-02-27 | |
Never had a problem with my package. Fast connection, reasonable price and they have given me amazing customer service every single time. |
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| Amanda. | South Lanarkshire. | BT | 2019-02-27 | |
Terrible. 3 weeks into contract we haven't been connected to the internet yet. They promised an engineer will come 3 times but no one came. Customer service lies as what happened today. |
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| Mic | Eastbourne | BT | 2019-02-26 | |
Very unreliable company. |
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| Isa | Eastbourne | BT | 2019-02-26 | |
Having spent a great deal of time "chatting" to BT persons on a few occasions, I am still not receiving the super fast 2 broadband speed which I am paying for. I am not sure which way to turn now as when I moved house 10 years ago, I was torn between BT and another company I was with to getting a working landline and broadband in the new home...it cost me time, more money and considerable stress. "Chatting" doesn't seem to resolve matters...... |
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| M.Downward | Moray | BT | 2019-02-25 | |
Rubbish company, service and customer "care". Will be cancelling ASAP. Useless... Had nothing else but trouble with our broadband since day 1. AVOID. |
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| Krisztina | London | BT | 2019-02-23 | |
No issues, just expensive |
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| Jonathan Desmarais | Biggleswade | BT | 2019-02-22 | |
Would have given 0 stars. |
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| James | Lancaster | BT | 2019-02-18 | |
Absolutely shocking, been on the phone for nearly an hour and still no answer! WiFi can be slow, had a big problem with the mobile phone and now have issues with the landline! |
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| Karli | Scotland | BT | 2019-02-18 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
