3,590 Customer Reviews over 90 pages
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- Location
- chorley
- Reviewing
- BT
- Date
- 2015-10-12
- Comments
-
here goes,24 july moved to new address.No phone line till 20 August,No broadband till 1st september.BT wanted a bill for £107 ! still trying to work out why.Broadband speed less than 1 meg,(this is on infinity 1) to this day still not right.Over 30 phone calls to india i might as well phone saturn have more chance of getting anything done.Call centres a complete waste of time,they do not talk to each other,i have to relive the nightmare over and over everytime i ring.Groundhog day!.I have a solution to the problem ,i think i will take a 3year telecoms course,and at the end of it try and fix my own broadband.please please please do not get your broadband off BT you WILL live to regret it.Bring back dial -up its quicker than BT.
- Location
-
- Location
- Chorley, Lancashire
- Reviewing
- BT
- Date
- 2015-02-23
- Comments
-
Overall for several months I have found the BT broadband and TV service to be very poor the customer service to be polite has been an absolute shambles.
For over three months we have had erratic broadband service with frequent outages; the BT Vision has not worked at all for weeks. I have Open Reach technicians send hours here, the last one diagnosed a fault underground in December but as at the 22nd February it is still not resolved. The good news is that we have a new cable on our property connection the distribution box under the footpath outside my house which comes on to my property via a new trench dug through my garden and drive but the bad news is that it ends in 3 Metres of loose unconnected cable lying on my drive - a chocolate teapot at least have some use since we could eat it...
The worst part of BT's (total lack of customer service) is having to deal with the BT call centres which seem to be in India. The people there are doing there best to provide service but the whole BT customer service system when there is an ongoing fault is in a state of absolute shambles. I have had dozens of discussions with the call centres, most of which result in total frustration on my part since the call centre folks are only given part of story by BT Open Reach folks which has resulted in hours of wasted time on calls and call backs.
My requests to speak to someone in the UK who is dealing directly with resolving our Broadband/TV service meet with a complete blank refusal. I ask to escalate my but all I get is someone else repeating the same half true stories and then being met with continued unfulfilled promises as to when my service problems will be resolved.
- Location
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- Location
- Chorleywood
- Reviewing
- BT
- Date
- 2016-05-18
- Location
-
- Location
- chorleywood
- Reviewing
- BT
- Date
- 2009-12-17
- Comments
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we 're supposed to get 20mb but are getting less than 1/2 a mb
- Location
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- Location
- Church fenton
- Reviewing
- BT
- Date
- 2018-10-02
- Comments
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I cannot put into words how bad BT are. I can safely say that they are the WORSE company i have ever had the misfortune of dealing with.
There staff are poorly informed poorly trained and they even cut me off when they couldn't sort the issues. I swapped to a business line as they told me i would get a better broadband connection.. only thing thing they are good at is billing you. They swapped my line to business and kept billing me for residential too. 10 months being charged double..
This company needs a serious overall. If i could put a minus score i would. If anyone out there could avoid using BT i would higly recommend it.
Complete utter wasters. Service rubbish customer service rubbish.
- Location
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- Location
- Cilcain
- Reviewing
- BT
- Date
- 2017-12-21
- Comments
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Shockingly, shockingly bad. Getting 2MB in a 20MB package when people in the same area are reaching 10-16MB. Add to that constant dropouts for a minute or more every 15 minutes.
Went through various procedures with someone in India for 3 days, trying everything, only for him to conclude that he couldn't fix it, but the system wouldn't allow him to book an engineer visit. Asked to speak to a supervisor, and line was cut. Sent a complaint - no answer.
Woeful. The worst experience of Broadband in 15 years.
- Location
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- Location
- Cirencester
- Reviewing
- BT
- Date
- 2021-02-12
- Comments
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Incredibly angry about BT's service. Switched from Sky because of promise of fire optic which after 2 weeks was told wasn't available. Then a long string of problems. No managers ringing back when promised. Then even the standard copper broadband order didn't go through because of a problem. Endless problems and terrible customer service.
Don't waste your time with BT, go to sky or whoever else.
- Location
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- Location
- Cirencester
- Reviewing
- BT
- Date
- 2017-06-21
- Location
-
- Location
- Cirencester
- Reviewing
- BT
- Date
- 2015-12-30
- Comments
-
Awful service. I ordered over a month ago. Was given an install date for an engineer to visit my house. He never turned up. They never called. I called them to be put through to a Indian call centre to be told i would get a call back within 48hrs. I received nothing. two more times i called two more times waiting for a call back... nothing. How they can run a company i do not know.
- Location
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- Location
- Cirencester
- Reviewing
- BT
- Date
- 2017-12-31
- Location
-
- Location
- Clacton
- Reviewing
- BT
- Date
- 2021-06-14
- Comments
-
Worst company ever. Costumer service agents are rude and liars upgrade you with out permission. Will not recommend to my worst enemy
- Location
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- Location
- clacton on sea
- Reviewing
- BT
- Date
- 2014-09-10
- Comments
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so far sins being with bt iv not being billed the right amount to what i saided up for cos with in the fist 4 weaks when we singed up to 8.99 deal we got chareged 33 pound then even sins then its being eny where from 61pound to 140 wich for only being with them sins may is a bit over the top not to menshon the carp customer care you get when you call them to try and find out why the bill is so much so pleas read the reviews first be for going with em becose there nothing but a rip of for what you get and dont stick with the contract you ask for and sing up with
- Location
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- Location
- Clacton-on-Sea
- Reviewing
- BT
- Date
- 2015-09-04
- Comments
-
May I advise anyone unfortunate enough to subscribe to BT Broadband to check their phone bills. BT continued to charge me £3.72 per month for BB Talk Evening and Weekend Plan for months after the BB Talk service was discontinued.
- Location
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- Location
- CLACTON-ON-SEA
- Reviewing
- BT
- Date
- 2016-09-10
- Comments
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I have been a BT customer for a number of years. Prior to this I was with AOL. I packed them up as I got fed up with endless calls from India (or wherever) trying to talk me into unwanted upgrades.
I am a fairly low user of both phone and broadband, but on the whole I have to say I have experienced few problems. I guess I am probably paying too much for the amount I use but, as the saying goes, 'If it ain't broke-don't fix it'.
After the first year, like most companies, they just throw you a few breadcrumbs to keep you with them. If you pay line rental 12 months in advance you save a few pounds, but at the same time, it locks you into them for the said period. They also throw in the number display and associated items worth £1.75 per month- big deal!
A friend of mine was with Talk Talk (I seem to remember). He had a fault that was found to be in a waterlogged telephone service box out in the street. This apparently comes under the jurisdiction of BT. He had an unannounced call from a BT engineer whilst he was out and (If I remember correctly) had around £80 added to his Talk Talk bill. They told him it was up to him to contact BT. He just could not be bothered- which made me a little cross at the time, but it's his money.
Hence I've decided to stay put- at least I know I just have BT to deal with. I can't substantiate this but I would assume that in cases like my friends situation BT probably prioritize their own customers.
Why it is called BT when the majority of their call centers seem to be abroad- goodness knows.
- Location
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- Location
- Clapham South West London
- Reviewing
- BT
- Date
- 2018-08-04
- Comments
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BT is quite inefficient. I cannot access my billing. Whenever I want a new password the activation code will not come with email open. The BT page will not work on top of open email. Basic inefficiency.
- Location
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- Location
- Cleveleys
- Reviewing
- BT
- Date
- 2021-09-02
- Comments
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Absolutely vile to go for. Awaited for 3 weeks now. Got our first appointment last week and the engineer could be bothered coming out, got told we had been booked in yesterday 1/09/2021 and they changed it to today 2/9/2021. To then find out the engineer has not been bothered to come out again. Had a text to say they will review and book me in for a couple weeks time. We live in an area of no service and need internet and when they make 4 failed promises on us and don’t stick to their agreements it makes me think is the owner actually disabled? Does he has something wrong with him? They’re lying scumbags who just want your money and won’t provide a service. I’ve got better chance of having a gangbang with the hottest pornstars than them following through with their promises. Ugly little turds.
- Location
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- Location
- Clipstone
- Reviewing
- BT
- Date
- 2023-06-07
- Comments
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Extremely disappointed with BT and the service. Cancelled and charged even tho bt can't supply my property with gauranteed speed. It appears money is more important than customers
- Location
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- Location
- Clitheroe
- Reviewing
- BT
- Date
- 2018-10-17
- Comments
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the worst isp we've ever been with. currently getting speeds of approx 0.5mb/s and 600ms ping. called the customer service several times, they have been no help. lost cause of a service. also it became apparent that when we bought fibre optic and they installed it, they were supposed to install a new splitter for the phone/internet line but they left us with an old outdated one. outstanding.
- Location
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- Location
- Clowne, Chesterfield
- Reviewing
- BT
- Date
- 2023-01-22
- Comments
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The broadband has been 100% reliable. Fast connection for 2 years, no downtime pretty much. Pretty good. The downside has been I paid for an upgrade to BT sport and got a discount to the sport in return for starting 2 year package again. However....I asked before I signed up if I didn't proceed with the BT sport (there's always a 30 day cancellation period) if I could go back to my original contract, and they said on the phone, yes it would be reverted. I returned the sport, but they didn't revert it. They still added 6 months onto my contract (even though I wasn't getting the £7 sport discount) and just decided to give me a reduction of £2 to my broadband (which I never agreed to). This is pretty bad. So i called them...customer service said they'd change my contract back to original dates. I realised 3 months later, they didn't change anything. So I had to call them again and then they admitted they can't actually change it back to the orginal, so sent me an email saying I could leave at my original date, even though my contract says an extra 6 months i didn't agree to. So again: broadband speed etc - perfect, no issues. Just don't sign up for any upgrades to sport etc or any upgrades offered over the phone mid contract as they are shady and sign you up for deals you never agreed to.
- Location
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- Location
- Clydebank
- Reviewing
- BT
- Date
- 2017-08-20
- Comments
-
We've had difficulties with our broadband service for almost a year. Every time we answer the phone the router goes off. Tablets cut off, desktop courts off, our sons UNI work cuts off, its a joke.
I have been told its because we have trees near our home, I've been told its because we have a number of devices in our home and my favourite has to be, its because of the wet weather. We live in Scotland for God sake, it always rains.
My recent attempt to have this sorted was 18/8/17. I was told what I knew, its either the socket or the filter. I was told I could buy a filter locally as they are fairly inexpensive and, if I know a local electrician I could get them in.
Eventually got an engineer appointment booked. I got two texts reminding me of the booking, and then a third to tell me my broadband was working fine now and the engineer had been cancelled. Yes, they had magically sorted the problem by doing absolutely nothing to rectify the phone cutting out. I phoned back and the appointment is back on apparently, but with a different type of engineer. Let's see where this goes.
- Location
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- Location
- Clydebank
- Reviewing
- BT
- Date
- 2022-04-25
- Comments
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Bt broadband is OK but open reach are about as much use as a litre bottle of hot sauce in the desert. You'll get repeatedly asked to wait in the house for people that will never show up.
- Location
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- Location
- CM1 2EH
- Reviewing
- BT
- Date
- 2021-06-14
- Comments
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Joined only 4 months ago.
For 1st 20 days of joining speed was great, then nothing though new installation of fibre plus.
Then sent me what they called a 'techy' who told me it was because my broadband 'bounces' on my walls, but if I pay more my services 'might' get better.
In other words blackmail me to pay more to stop problems.
I then knew I had to leave them.
They really should be fined.
Found BT insulting.
Obviously badly managed.
- Location
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- Location
- Co Antrim
- Reviewing
- BT
- Date
- 2015-06-29
- Comments
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My broadband speed was really poor but when I reported this to BT they sent out an engineer within 2 days and fixed the problem. This was only a few days ago and so I cant really comment on the long term but so far so good. Their customer service was excellent.
- Location
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- Location
- Co Armagh
- Reviewing
- BT
- Date
- 2014-03-08
- Comments
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BT ARE THE WORST COMPANY I HAVE EVER CAME ACROSS, They are robbers and don't care , I was sent a bill for one months rent of £98 pound within 3 days I got a reminder with a different quote this time for £158 pound, which I paid straight away without question, which I should not have paid, why was this amount put on top, ringing is no good to these people as its run by talking machines, well my contract is up 1st july and I can not wait, and I wont be paying another penny either, £158 pound for broadband and 19 calls on my phone, shocking, if everyone just didn't take their crap and left, they wouldn't be able to RIP people off, only indian call centers and no disrespect but if you are a bit deaf like me sometimes its hard to take in all they are saying ,I will NEVER in my life EVER be a customer of bt again one greedy rubbish company I am just sorry I paid £158 pound yest, after they got payment they restricted my broadband for almost 48 hours, my daughter had to ring several times and almost beg to get it turned back on again goodbye BT,good riddance robbing pensioners of all the money they have 19 calls and broadband £158 for I month.....
- Location
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- Location
- CO ARMAGH
- Reviewing
- BT
- Date
- 2015-06-29
- Comments
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Not one day goes buy without having problems with connectivity. it takes an age to get speaking to someone and they then get you to test the speed wired, despite repeatedly telling them its with wifi the problem is. They told me the equipment I have is no longer used as it is out of date but they wont supply a new hub. We have the TV package as well, apart from BT sport its crap. Had to get Netflix. Not a patch on SKY tv.
- Location
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- Location
- Co Down
- Reviewing
- BT
- Date
- 2016-10-05
- Location
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- Location
- Co durham
- Reviewing
- BT
- Date
- 2016-11-06
- Comments
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Went back to BT for the broadband and infinity wish I had stayed with talktalk. The router has no range unless it's a day old then quite good but as soon as that day is over kiss you're wireless goodbye the router might reach 3 mars bar lengths but that's about it would not recommend no customer service at all BT is a joke stay well clear
- Location
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- Location
- Co. Down
- Reviewing
- BT
- Date
- 2015-06-06
- Comments
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It took BT three months and one day to connect my BB. Offered me £9 in compensation. Operate like a garden shed business and wash hands of you even when it's their serial incompetence at fault. Now taking them to court.
- Location
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- Location
- Co. Durham
- Reviewing
- BT
- Date
- 2014-11-25
- Comments
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Have had BT Infinity 1 fibre optic broadband for a while now and never had any problems with it, speeds I am getting are comparable with Virgin and wi-fi has been more reliable. Customer service has been good too when I've had need to raise a query.
- Location
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- Location
- co15 3jy
- Reviewing
- BT
- Date
- 2017-08-11
- Comments
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we have infinity and are lucky to get 10gig speed on a regular basis at times it is as low as 8, that is infinity as BT see it, many hours of complaint on phone it improves for a short while then returns to normal.
- Location
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- Location
- Coates
- Reviewing
- BT
- Date
- 2018-09-12
- Comments
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Most shocking customer service Ihave probably ever experienced ! Systems and ways of ordering are utterly shambolic ! I moved house and could not get my new service sorted despite many phone calls and hours of my time . Told something different every single time I called . Got given a 2 month post move date for activation then when tried to order new order online got given a date for a week ! It’s a complete joke of a service . I have been with lots of internet providers none of which have been great but BT tops it by a million miles as most shambolic chaotic service with systems in place that are inadequate staff that are either useless or are completely crippled in what they can do by their computer systems . Would not recommend to anyone and as soon as my contract is up I will be leaving no matter how good their tv packages are ..... it’s just not worth the hassle when things go wrong , If my dealing of problems in
My job we’re the same I would have been sacked a long time ago !
- Location
-
- Location
- COBHAM
- Reviewing
- BT
- Date
- 2019-06-01
- Comments
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I pay for a 30mbs service and never receive more than 10mbs.
It is impossible to speak to anyone at BT
Could anyone recommend a better service?
- Location
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- Location
- Colchester
- Reviewing
- BT
- Date
- 2017-09-19
- Comments
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Wish there was a minus scale! terrible company the worst customer service I have ever had even from the managers. The managers hanged up on me and the BT staff of many occasions lied to me. Took 2 months for them to install my phone line I gave up in the end and got sky out and they installed within 1 week dont ever use them!!!
- Location
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- Location
- Colchester
- Reviewing
- BT
- Date
- 2018-01-30
- Location
-
- Location
- Colchester
- Reviewing
- BT
- Date
- 2017-04-01
- Comments
-
Rubish...
- Location
-
- Location
- Colchester
- Reviewing
- BT
- Date
- 2021-07-08
- Comments
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Absolutely amazing for many many years, the introduction of BT Fibre was a game changer download speeds were very fast after the fact.
- Location
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- Location
- Colchester
- Reviewing
- BT
- Date
- 2017-10-10
- Comments
-
DO NOT GO WITH BT!!
We set up BT and the extras that came with our package (bt sport and BT player) didn't work! When trying to contact them we were made to wait 3 hours and after demanding to speak to a manager we were told someone would contact us back. No one called us back and after attempting to call them back a further two times we remain unable to get through to the manager and the problem still remains.
WHATEVER YOU DO DO NOT GO WITH BT!!!
- Location
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- Location
- Colchester
- Reviewing
- BT
- Date
- 2019-08-31
- Comments
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I have move, to a new home and my previous speeds at my old house, with the exchange over a mile away was 37Mb down and 10Mb UP and ping around the 7ms mark, this new house which is less than 50 meters away for the main exchange in my home town are bad 16.1Mb down and only just 1Mb UP with a ping 18Ms and up, I wish I could move back, to plus net, BT say i am getting more than they said the min was so my line good, but for my point of view my all Broadband cost only 24.99 and mow I am getting far less and am PAYING 31.99, and they won't give me a reduction on my bill because its past the minimum they said
- Location
-
- Location
- Colchester
- Reviewing
- BT
- Date
- 2021-07-01
- Comments
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STAY WELL AWARE AT ALL COST. Broadband is terrible. I called customer service and after being on hold for two hours I told them I want to end my contract because I’m moving to Sky. They said ok there will be a fee of £94. I paid the fee and a few days later they wanted another £125. Will not pay. They can send the queen of England to my door for all I care. There broadband is terrible always freezing and I will tell everyone I know to never get. One day hope this company has to close down.
- Location
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- Location
- Colchester, Essex
- Reviewing
- BT
- Date
- 2014-11-08
- Comments
-
I have been a BT customer for 30 years. Recent problems started when they moved my email from Yahoo to BT. Weeks of problems accessing email and now lost access completely when trying to link email to my BT Id. Spent an hour on the phone with an engineer taking over my computer. Problem their end but he could not fix it. Complained by letter and tried the fix they suggested but still no joy. Now lost access to my BT account. Can log in using my BT id but it says because of technical problems they cannot show me my account details. Complained but no word yet when it will be fixed a week later. Of course the prices all go up in December. Now looking to leave BT. Have already moved to another email service provider. They seem to be spending all their money on TV sport rather than telecoms.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.