BT Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.

Recent Customer Ratings for BT

  • Satisfaction
    3 stars
  • Customer Service
    3.1 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 11718 customer ratings since 2019-08-14 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2991 Customer Reviews for BT

Reviewer Location Reviewing Date Ratings
I have experienced some difficulty with buffering of my broadband from time to time and more recently over the Christmas period. I checked my current monthly price and noticed that it has risen to over £40. I have checked the lastest deals with some being cheaper than my own but offering better connectivity etc.
When I spoke to a BT representative to question my account I was told that because I have been outy of contract for a long period of time that the best deal they could offer me was a £7 discount. Hows that for being a 10- 15 year loyal customer.
I asked if he could offer a better deal than that but was told that "THE COMPUTER SAYS NO!!!!"
I will of course change provider.
It seems that being a long term loyal customer means nothing these days. Not good enough BT.
  • Satisfaction
    2 stars
  • Reliability
    2 stars
LEEDS BT  
I thought my case was bad and made me angry. Having read most of the comments here, I was kind of the 'lucky' one. I am so far, happy enough with the technical side of the services. The area that I am not happy about is when contacting the customer services. There was no help in anyway, basically they just want to say "this is it, take it or leave it". As an existing customer for almost 30 years, I thought I was loyal, I have never asked for anything eg discount, I pay my bills on time every quarter all these years. But when I decided to upgrade our broadband to infinity 2 (not having it install yet) I will be paying more than a new "valuable" customer, no discounted few months offer etc. I was on the phone to BT to sort out some internet problems to start, and was decided to have it upgraded after a long chat with the engineer, I complaint about not being told of some of their offers which I could have had (this was when I realised afterwards) and I was told, as BT personnel, they do not need to tell customer, it is up to us to shop around....bla...bla...bla.

I have been in touch with two officers, this is what they say in the end "if you are not happy, you can cancel your order"!

Nightmare talking to them!

But thanks for the comments, I will look at the bill more carefully.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
Enfield BT  
Since upgrading to Infinity with Hub 5, my consistent historic data usage has jumped from just under 10GB per month to over 20GB. Have rung and complained so many times that their usage monitor (which my billing is based on) is inaccurate.

Technical Department advised me to download thinkbroadband monitor to my desktop and guess what? It proves my usage is no where near what BT are stating!

Now am locked in this on-going battle to be heard. Their excuse is that my home hub is faulty and that the wireless can be picked up outside the home due to security issues?

Checked all round my house - am on the WPA2 Personal and it is secure (with padlock symbol showing).

Technical Department asked me to change wireless key - did this - usage still escalating?

Technical Department sending a replacement hub? Not sure how that is going to affect the usage monitor which is clearly inaccurate.

BT are thieves - they are stealing from me as in the 2 months since upgrading they have said I have gone over my 20GB allowance. Strange as last month I was away for over 2 weeks and there was no usage whatsoever?!

Now at the stage where I will have to write to OFCOM and considering going public with this.

How can they get away with this?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Hertfordshire BT  
How does bt even exist!!
Signed up about four weeks ago..
Broadband and telephone working ok even though they sent me two routers....
Waited an extra few days for tbe tv box but did not appear...
I then made call after call to bt to find out where the item was only to find that tbey had cancelled it without even telling me...USELESS!!
Then again after several calls bouncing from one advisor in the uk to several overseas advisors who had may aswell spoken in german....told me they would cancel down the subscribtion and start over...
After afew more days the unit came...i have spent over fours ours this morning speaking to technical teams that speak some other language to me and have now told me that i have to wait another four days before they can fix it...
You can guess what i did after that...
Yep....cancelled everything!!
Please pleass do NOT sign up to bt....Their customer service is exactly as bad as everybody says...Virgin Media and BT are most definatly the worst ever providers..sky following close behind....
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Hampshire BT  
High and increasing costs, slow rubbish connection for both phone and TV. Picture breaks up on HD Channels epsecially.

Also had no end of nuisance calls, they register your number with random business so that they think you are a client or a service provider. I think they do this so you pay extra for 'no nuisance calls'

Please, please avoid at all costs.
  • Speed
    2 stars
Newport BT  
Continuous appalling service since moving home and trying to transfer our old telephone number. On moving day text to say phone was up and running, but no service to house. On checking our number we find its gone to the local Bus Company. Constant ringing to Customer Services (via offshore call centre) we're told there is nothing wrong with the line. I agree, but say the line is not where it should be.
Over 3 weeks of continuous calls eventually get line transferred, but Broadband is connected / working. Further calls, delays no turn ups eventually get Broadband on. 2 days later it fails, faulty hub. New Hub sent, doesn't work resort to old server which works fine.
this weekend line / Broadband fails, no service. 3 hours so far on calls. I fear the nightmare is about to begin again.
BT service is appalling,
  • Satisfaction
    5 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
swanley BT  
All went well until broadband kept crashing! then customer service failed bt no end. I waited for phone calls that were promised but never came! It wasn't until I blew after no end of me calling them it has been decided to send me a new home hub but even then I have pay out for delivery!

NOT IMPRESSED!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
somerset BT  
Have been with bt for over 25 years but now find their customer care is very poor from there call centres to there automatic phone service which can take ages to connect you to another automatic menu in the last few weeks I have spent over 7 hours in total regarding an over high bill to the extent I have cancelled my contract with . The even have the cheek to charge a disconnection charge even after the 21 days notice wouldn't recommend there service in future
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
glasgow BT  
unreliable broadband that keeps disconnecting and getting hold of someone to talk is next to impossible
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Wimbledon BT  
First experience with BT - oh dear! After calling to find out why downloads were only running at .383Kb when the line tested at 7.9Mb I discovered that their 'BT Desktop Help' does not work with Windows 10. Love chat then took 20 minutes to connect after showing a wait time of 4 minutes and when I conversed with the agent their use of English was poor and their technical knowledge almost zero - I was even asked at one point to delete a Windows system file. A follow-up call established that they already knew about the Windows 10 issue but again the agent was difficult to understand. I was asked to reset the router with no regard to interruption to online services that were currently running - and all this on the same line that has worked without problems for 12 months with another provider using the BT infrastructure. Appalling.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Devon BT  
So bad I'm assuming must be a joke. Ironically after the latest delay with installation they said "Don't worry ... we will call you back on 1 April".

Ordered BT TV, internet (as well as the obligatory telephone line) 6 weeks ago. Since then I have had 26 phone calls, 15 hours of my life wasted, 1 unexplained non-attendance by an engineer and
5 occasions having the Indian colleagues guys putting the phone down on me when they didn't know what to say.

I STILL do not have television. AND spent the last hour on the phone speaking to 4 different people to find out what was going on (3 of them couldn't).

The promise I will have TV tomorrow. But they promised this on Tuesday but then sent me a text saying there was a technical fault

Without doubt one of the worst product / customer service experiences I have ever had anywhere in the world.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
London BT  
LN12DF, Paid for 60mb-80mb Broadband but actually receiving constant 29.3-29.5mb, and there has been no Dial Tone since Friday on landline!. This is paid for BT Broadband Super Fast Fibre II: and this a breach of contract since Friday 07/12/2018. Hope anyone working for the Telecom Regulators, Ofcom read this. Now on telephone line: 0800 800 150 and usual BS about sending out an engineer and a callout FEE. Same script different day.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Lincoln BT  
The service is fantastic when it works, I can easily run multiple devices for long periods of time.
Unfortunately the broadband does like to drop out for the occasional 5-10 minute slot, this tends to happen once or twice a day. From speaking with others this is apparently a common feature.
In the even you have an issue you will find the customer service to be awful (by far the worst I have ever dealt with in any industry).
I have dealt with them on numerous occasions and you can always expect a minimum hold time of 40 minutes. Every time I have had an issue it has taken the best part of 3 calls to resolve over a period of days, completely unacceptable in this day and age. (my last loss of service lasted 15 days, with BT only refunding me for 5 days loss of service - line rental, a pathetic attempt at compensation).
Usually phone calls are dealt with by cutting you off, creating a fictional resolution that can only be implemented after you close the phone call (had this numerous times only to find nothing gets fixed). My advice would be not to let them put the phone down on you, as they will not return calls and you will have to wait in a queue system to get back in.

I hope this helps. Generally the quality of the product is great, but you will have to put up with the occasional short drop in service. You would also have to be willing to put up with the worst and most arrogant customer service assistants possible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    1 star
Coventry BT  
Hi
Joined bt back in September 2016 and although the broadband is good, the customer service is shocking. I have spent at least 5 hours on the phone to them trying to sort out issues with billing, I was lead to believe that my broadband was fixed for twelve months £10.00 + line rental, but no I got an email tonight telling me it's going up by £2.50 per month from the 2nd of April 2017 so explain that one bt how does that work!! Tried to ring them tonight got though after the normal twenty to thirty minutes waiting on hold, only for them to hang up on me...seriously think very carefully before joining bt they are a nightmare to deal with.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Leyland Lancashire BT  
Having had to spend 2 hours on the phone to this company I would not recommend them to anyone. Tried 3 times during the day to speak to someone but never made it through to a person . Then when we did make it through at 6 at night we just got palmed from department to department and 1 hour 35 of our phone call was spent on hold. After every month being over charged on our account we wanted answers as to why, after being told we had free weekend calls the lady we spoke to here basically called us liers and said this had never been part of our package. Her tone was disgusting and she was obviously out looking for an argument , one of the main reasons for leaving this company was her terrible manner . BT is the perfect company to be with providing you like to be overcharged on your account , pay an excessive line rental, pay in excess for using your house phone (19p to just connect a call) & want to be spoken to like crap basically , otherwise avoid like the Plague and go for a cheaper company that offers the same. Really disappointment with our treatment from this company shall be cancelling with them tomorrow.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Cornwall BT  
Had the old BT home hub which was absolutely fine then they talked us into getting a free smart hub! Is the slowest wifi i have ever experienced cant even watch a programme on bbc iplayer since we got it!! An "upgrade" they said!!
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Larne BT  
I have bt sport, got a bill of 154.36 when I'm usually 10 pound a month, and when I phoned up they did say they had made a mistake and we're sorry, but I will have to wait 10 working days for a refund! They make a mistake and I'm the one that has to wait for my money that I need!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Edinburgh BT  
Speed is simply pathetic. Last month it jumped from Less than 5 mb to over 14mb; that was brilliant now it's back to the same old bt bad service at below 5mb.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    5 stars
Stuminster Marshall BT  
Poor signal strength, only good when in the same room as the hub. Even then the signal strength fluctuates. Rude and abrupt customer service staff calling to ask why I'm switching to another supplier. Won't be returning.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
York BT  
Very unpredictable for it's price. I was on Virgin before and it was so much better. Being able to log into BT with FON wireless networks away from home has been usful but at home the wifi keeps stopping.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
london BT  
promised a speed of 2.5-3 mbps, never had such a speed in 10 months of being with them. The best we have had was 1.5 for 2 days, average is 500 kbps, but normally speed is between 400-30 kbps ( yes 30 kbps slower than dial up modem )speed up to the router as 8 open reach engineers will testify is 2.5 mbps, so line etc is OK, but b.t. keeps the speed low at their end.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    3 stars
cornwall BT  
Worst ever been with talk talk, and sky a lot better, then BT keep losing signal, worst customer service ever was off for 3 days and received £2.95 compensation, and you get nowhere with their customer services like talking to a brick wall, and also but prices up after 3 months, which I don't think should be allow whilst in contact, AVOID
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Southend BT  
BT are a deceitful bunch - I signed up to an 18 month contract with a fixed price of £16 per month. After just 3 months they increased the price from my direct debit. I queried this and was told they were entirely at liberty to do so. If you look at any of their current advertsing it all states fixed prices for the term fo the contract - and dont even try and look at their T&Cs - thousands of pages of them. Just dont ever trust them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Devon BT  
Their sales team are veritable pirates, as what I read on here confirms. Selling deals that are not the best for customer and yet locking you into a contract you can do nothing about and being told you are on this contract and that cancellation is a chargeable action.

They also RAISED the price in breach of our 12 month contract, and yet if I wanted a better deal as I had been recommended a bad deal there was essentially nothing I could do.

I raised a complaint issue, and was to be offered a callback, which I had to wait 18 days for! This callback did not come, and when I called to find out why, I was told that the system said that they had called and spoken to me! I asked, so, um, what does it say was resolved in this non existent call?! Needless to say, there was no answer.

They seriously need to sort out their sales team, they are chirpy rogues. I cannot speak for other departments, but they soured an entire lifetimes brand loyalty for me in chasing extra pounds. Well done /s I will not recommend this company to anyone. I certainly will not go to SKy as have no desire to line Murdochs pockets either. BT Sales and their contract are an utter shame and an abuse of my prior loyalty and trust.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    4 stars
London BT  
I’m moving house soon and these fools can’t even keep my internet working. “Their system has shut them out” but of useless morons at part from one chap I spoke to who was nice and helpful. I would go to any other internet provider instead.
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
England BT  
My issue was overcharging, I agreed a price for a 12 month contract but was overcharged and the refund was agreed but I never received the refund. BT signed me up to another contract charged me £80 in equipment fees and wasn’t willing to reimburse me. Very bad experience.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Bradford BT  
Extremely disappointing broadband speed: very unreliable and definitely under par of what I am supposed to get (up to 76Mb, according to BT).
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Bexleyheath BT  
This has been a NIGHTMARE from the word go.

Messed about for a month to even set up basic broadband, misled on phone regarding availability of 'Infinity' in my area. Told by two separate customer service agents that I would be getting the upgraded Infinity for no extra charge. It was then cancelled without my asking and RESOLD to me over the phone by another agent that misled me to believe I was getting a special deal because of how I'd been treated!! One visit to the website made me realise that it was a standard package for existing customers!

I have now been trying to set up BT Sport (the ONLY reason I went with BT in the first place...) for over a week. Speaking to people every day over Twitter, over text, over the phone... '8pm tomorrow', doesn't happen, I get back in touch...'12 midnight tomorrow', doesn't happen! 'After the weekend, 8pm Monday'... still NO BT SPORT!?

Then the EMAILS!! Multiple emails saying the same thing 'your order has been recieved', then saying the service had been cancelled, then saying the standard TV package had been ordered....I've been using that for a few weeks already... 8 emails today!!!

Confused yet?? I am.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
London BT  
The broadband speeds were originally terrible (30kbps for downloading files (upload speed) and 1mbps for browsing (download speed)) but have now increased to 250kbps upload and 1.5mbps download. These speeds are currently a lot less than BT state, also the spees drops during large file transfers. Their customer service is terrible when we called the helpline all the said was 'We cannot help'. They wanted to sell us BT vision by phone, it was an incovinient time, so we told them to call back later, they never did.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
North east England BT  
Joined BT from SKY last year because SKY was getting too expensive. Wish I hadn't!

I ordered the whole package with BT online at the end of September with one of their offers. Got an email confirming order. A few weeks later when should've been installed nothing happened and nobody turned up. They had lost the order which meant I had lost the special deal and price and they said (more or less) its hard luck!

I complained and eventually got the original offer and more with their top fibre optic broadband.

When it was all installed and up and running I couldn't believe that I had been paying SKY'S high prices for so long because the broadband speed was brilliant (for a short while) and the TV was just what I wanted with a few extra channels and BT Sport.

However, that feeling didn't last long! The BTTV box kept freezing between channels and had to be rebooted and reset every day. I had my 5th TV box about a month ago but and its still rubbish. The software has not been thought about properly and is not up to running the box.

Numerous engineers have visited checking everything but nothing has really been accomplished.

Fibre optic broadband started off good but then started dropping out numerous times every day. BT say that up to 10 'drop offs' a day are acceptable. Normally, that wouldn't have been that much of a problem but because BT Sport and the extra channels(SYFY, FOX, COMEDY CENTRAL ETC) are received over the internet, it means that these are unavailable until broadband is back up and running. It also means that if any of those channels are set to record during a drop out, then the recording fails! Many BT Outreach engineer visits later and 3 replacement Homehubs and the problem still occurs. Usually every afternoon for some reason.

I have spent tens of hours on the phone to BT support and have had a slight bit of compensation for one month.

A few weeks ago I decided that enough was enough and told BT that I wanted to be released from my contract because of their lack of service to me, and they agreed that they would not hold me to term but I would have to give them 30 days notice. I gave them that notice verbally during that telephone call and they said they would confirm everything in writing soon after. I then decided to join Virgin Media and agreed to an 18 month contract with their 'Big Kahuna' bundle.

I got a letter a few days later stating I would have to pay BT an extra £101 pounds because I was leaving before the end of my contract!!!!

I phoned them and explained that they had agreed to let me leave before the end of my contract but they said there is nothing on file about that. I then asked that they should listen to the recording of the phone call when this was agreed unless it had 'conveniently' been lost. They said that if there is a dispute with this and the recording had gone missing then the decision will go with the customer, so I will have to wait and see what happens.

I can't say that I would recommend BT to anyone after my experience.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    1 star
Shoreham-by-Sea BT  
Initially went on a 9-month unlimited broadband package, however the bills always kept coming higher than the set contract price. After 9 months, when I called to cancel, I was told that the 9 month contract was only for Internet so we had to pay extra cancellation fees for the landline. To make matters worse, after 'cancelling' their services they supposedly took 2 weeks to process the cancellation (during which I ceased using their services as I had already moved out of the flat) yet they sent me a bill charging me for an extra month. When I called to investigate, customer services were rude and patronising. They said they'd refund me the money by deducting them from my cancellation fee and so the matter was dismissed. A week later, when my cancellation bill came through, I found that they had only deducted £1.20 from it. Appalling to say the least. I will never be returning to BT again, it was a waste of money and time.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Glasgow BT  
BT USELESS

Wish I had read all the reviews before ordering BT infinity package - completely disgusted with the customer service. Due to have an engineer on the 22nd of January, turned up but engineer was not qualified to enter attic space and left the property saying someone would come back to me in four days!! Rearranged another appointment for 29 the oh January, waited in all day, no engineer arrived. Rearranged for 30th of January and guess what - no engineer. Wasted three days leave and still no broadband. customer services will lie to you just to get you off the phone. Open reach are next to useless and Kelly Communications send unqualified engineers and you still have to wait 24 hours for a call-back from a trouble-shooting team who will no doubt make promises they can't keep.

DO NOT CHANGE YOUR BROADBAND to BT INFINITY
  • Satisfaction
    2 stars
HENGOED BT  
Very poor customer service!!!
Charged me without any explanation!!!!
I sent them many email and call them many times but unfortunately nobody was responsible!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
London BT  
Overall unsatisfactory the service with Bt!
Definite not recommend to my family's and friends! And can't see any future business with Bt!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Portishead BT  
Promised £140 mastercard voucher advertised as part of the deal never arrived. Online customer support chat system is rubbish. Landline charges are insane. They increased charges within one month of me signing the contract. Broadband sync speed shown on the router is less than 1/3rd of the “guaranteed” speed. Totally uncompetitive product and service which they can only get away with because they are the default landline supplier. Please avoid. I used to be a Virgin customer and although not perfect they were WAY better than BT.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    4 stars
London BT  
Poor customer service. Great internet speed but pretty pointless if the internet connection drops out at least 9 times a day. No one gets back to you in a reasonable time. Hopeless. Worse internet ever.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    1 star
Chichester BT  
Rubbish customer service and intermittent problems with the internet speed. Avoid!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Greater Manchester BT  
BE WARNED!! Terrible service. If you like your broadband company to use sly strategies to get you to pay more then BT are for you. They send you an email about renewing your sports then in the small print they renew your broadband only to increase the cost by £20 a month later! Also they don't appreciate loyalty. I called about the £50 cost of my broadband and they said they cannot offer a better deal because the better deals are for new customers only. Absolutely con. STAY WELL CLEAR trust me!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
WILLENHALL BT  
Switched from Sky as fed up of being constantly surcharged for not having a Sky box .Quite happy at the start with BT but not totally reliable constant speed drop outs but arrogant customer service with a how dare I even think about moving ! attitude.
Lots of delay tactics contact engineer contact cancellations.I got totally miffed with them so coughed up £100 early cancellation charge with all the delay tactics & unfortunately Gwyneth who got shirty with me when her every question ie "You need to speak to faults so we can improve our service to you" was answered every time with "I'm not interested" Woe betide any body speaking to them after 1800 GMT as they speak in hyroglifics through a crackly phone line. Plus they charged me £150 for a faulty socket.So farewell BT & bog off as I am off to the fur coat & no knickers operation that is Virgin Media.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Ipswich BT  
I have had problems with dropping connection, slow speed over the last six months. Customer service is not great. I'm fed up explaining the same problem to different people who then give me conflicting diagnosis and advice. I would encourage everyone who has similar experience to make a formal complaint, get the reference number and fill in compensation form, not so much for the compensation but to force BT to accept responsibility. Im paying for a service that they are not providing.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Glasgow BT  

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