BT Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.

Recent Customer Ratings for BT

  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 11484 customer ratings since 2019-04-05 (Show all time ratings)

Visit BT   Read our BT buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2935 Customer Reviews for BT

Reviewer Location Reviewing Date Ratings
Would avoid in the future just for the sake of their customer service. After nearly a month of problems, and two weeks without any service, we're finally up and running with no problems (fingers crossed). Their customer service is despicable, I think I spoke to upwards of 50 people before getting our issues resolved (we moved back home and brought our service with us, they cut the old service at the house off before telling us it would be a month before the new one would be live!).

If you have no problems then I'm sure BT are fine, the broadband is good (although sometimes a little patchy when a lot of people are using it) and the phone line is fine.

I would avoid at all costs just because of their customer service though, the most appalling company to have to deal with.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
Herefordshire BT  
THE WORST
They might market themselves as the fastest broadband but signing BT was the worst mistake. We have had wifi cuts every single day and when we tried to file a complaint on BT website, it simply told us to check if the router was connected properly. After sending a very angry email we were finally contacted by their customer service. They asked us to test the connection with the cable which still did not help. Then they finally sent an engineer. After the engineer visited everything got even worse and we basically do not have any connection anymore.
Hopefully this will solve eventually and I must say their customer service is very good, but it has been taking over a month now and we are all upset. I would really think twice before signing BT and in case you have problems, make them to send the engineer over right away, not waste time with some tests that do not help.
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    1 star
Durham UK BT  
I was with BT for 12 months customer service was not always hepful usual answer was "It's working okay our side" they advertise as being customer orientated but in truth no better than some others and mt broadband kept dropping out and was slow even though i wax on tge fastest fibre
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
Staffordshire BT  
Almost impossible to contact BT when problems occur. Difficult to understand Indian call centre staff.
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Leek BT  
Having recently declined an offer to upgrade, Lo and behold my bt internet connection has become extremely slow. Ha any reason bt?
Your call centre in Dheli, India
failed to find a problem.
An honest answer would be appreciated.
  • Satisfaction
    2 stars
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
Pembrokeshire BT  
Very patchy customer service. If you fall into the right category, it's not too bad, but if it's a bit complicated, then you've got no chance. For a communications company they're very difficult to get in touch with.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Ardrossan BT  
Since BT changed their e-mail client,from Yahoo to the BT Mail version.i have been utterly frustrated and disappointed with the poorly designed user interface and functionality of the BT Webmail client. The e-mail layout is poor and un-inspiring.Couple this with glitches and freezing while trying to compose e-mails or execute commands,such as moving a message to a folder,a nightmare in itself,due to the user unfriendly drop down box,which doesn't always respond,when clicking on a item. Then you will know where this review is heading! Worse still,my outlook.com e-mail client will not work with the new BT Mail system,due to the BT Server,not accepting Outlook mails through it. The previous BT Yahoo service worked fine with Outlook.com! I could go on and on about this,but instead i would like to give a final piece of advice to anyone considering changing to the BT Mail,Webmail service.Don't!
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Colwyn Bay BT  
overpriced slow unreliable broadband, would not recomend
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    2 stars
guildford BT  
I've recently been experiencing a lot of problems with my so called BT "Super Fast Fibre Optic Broadband" speed (lots of buffering), internet channels unavailable and with the Broadband dropping intermittently. We frequently can't find the Broadband to connect to even on devices which have been logged in constantly. When the phone rings or a landline call made, it disconnects the Broadband and has done so from the outset, the engineers have not provided a solution. As BT have a new Smart Hub 2 with Wifi Disc to sell, I have a suspicion they're messing around with our broadband to force us to "upgrade" to their new product, for which there would have been no need as apart from the Broadband dropping out when the phone rings, was fine, coverage in every room was not a problem until very recently. I smell a big BT rat.
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    1 star
London BT  
The worst thing about BT is the customer service. Finding answers or contacting them are time consuming, frustrating and often fruitless.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Northallerton BT  
BT customer service is rubbish. I have been without email for almost 2 weeks, have spent hours on the phone over the past 10 days speaking to one call centre or another and been fobbed off each time. Just do what you promise - if you say you are going to resolve my problem and call me back at a specific time then do it! I still have no email after speaking to yet another ‘help’ line person this afternoon who told me there was a problem, I am aware of this but no one seems to know what the problem is or how or when it can be resolved. I am waiting in again for yet another call tomorrow which may or may not happen; if it does then I am pretty sure that my problem will not be resolved. I am paying for a service that I am not receiving and this is unacceptable- do not use them! I have put my email in so that I can submit this review but it is not working - ask BT why!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
Uxbridge BT  
Pasting the e-mail I sent to BT below:

Dear Sir or Madam,

I am not sure where to begin. I have suffered two panic attacks today, cried a lot and spent 4+ hours on the phone and on online chat to your advisors.

The service I have received is absolutely disgusting. I cannot believe the customer service team at such a big firm is so useless and incompetent.

It all started when I wanted to submit an order for moving home. My address was not on the list so I had to do it over the phone. After waiting an insane amount of time I was redirected 5-6 times to different teams. Finally, it seemed like I am seeing light at the end of the tunnel. A very nice lady promised me she submitted my order and that she booked in an engineer for 2nd Jan. This was not ideal for me but it was the best they could do. She also assured me my new address has the fiber service available.

At this point I thought it was done. After not receiving an email with my order for 15 mins I decided to check my online account. Surprise - the offer said rejected! I immediately called again. This time it only took 29 minutes to reach the correct team. We started again with the order - it turned out my new flat does not have fibre and would not be able to transfer my current broad band and TV package. The lady suggested some other options which were available - at this point I agreed to anything. I was crying on the phone and I just wanted to sort things out. She then says my engineer appointment would now be 9th Jan. At this point I was breaking down - this meant I could not work for an extra week (I use WiFi for my job). I had no other option - I had to agree. She then put me on hold and the waiting began once again. After long 17 minutes she says: "Im sorry but it appears I cannot submit this order, I really have no idea why." As you can imagine, the 9th of Jan slot now seemed like a dream - it seemed like even in February I will not have internet. This was my breaking point and I decided to cancel my contract all together. The assistant told me since you can no longer provide me the same services at my new home I will be able to cancel free of charge with a 30 day notice period. This meant I would pay some extra weeks but I didn't care. We agreed the services will stop on 2 Jan and I will pay until 12 Jan. She told me it's done and wished me to feel better. I think she actually really felt bad that I was crying because of the obvious incompetency of these people.
After the call I was beginning to calm down. The contract was cancelled so I went ahead and arranged another firm.
I was scrolling through my emails when I saw my confirmation of stopped services. I was relieved. I did not want to even open the email - I had such hatred in my head still. But I opened it - and almost had a heart attack. The email said my services will stop on 20th December?????? Not only that but as a Christmas present maybe I had to pay almost £700. Imagine my shock. Immediately, for the 16th time that day I connected to the online chat. Of course they couldn't help because I needed the FTTF team. And so the waiting to connect to this magical team began once again. This one was actually not too bad - only 14 minutes. I gave my details and the agent said she will check in a minute and come back. Once again I had entered the dangerous game of being on hold. At one point I considered hanging up but I decided to persist. After 20 minutes of checking my account she came back to say she could not amend this order and has no idea why it went wrong. The solution is to cancel the order which will take two days and then on Saturday when she is back in office she will try to re-submit the order. I had no option so have to trust that she will do that.
In the meantime I am left with an incredible amount of stress - I still do not know what will happen and I am disgusted with the treatment I have received. I am still shaking and crying - I am as helpless in this situation as useless are your employees. I am now actually considering becoming a BT employee only to be able to fix my issue.

I didn't know where to start and I do not know where to end. I guess I will just say again how extremely disappointed I am especially being a customer for some time. I am hopeful that one day my contract will be cancelled successfully and I will never have to interact with you ever again.

Kinds regards,
Bilyana Karadzhova
(a very stressed soon-to-be ex-customer)
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
London BT  
We have BT Infinity. The time it takes to load is very disappointing. The adverts on the BT homepage cause problems as they take ages to load but we cannot choose not to have them. Also BT charges top whack to its faithful customers while giving new customers special rates.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Rugby BT  
Reliable - check!
Fast - Nah Nah! I have fibre to the house and pay for 30Mb. Get this sometimes in the evening but during the day only 10Mb. Not technical issue as I get a ping under 10ms.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    4 stars
MK BT  
As typical of other reviewers, BT customer services is very poor indeed. Multiple calls, failure to listen, failure to update notes, failure to take action, failure to respond to complaints.

Shame, because my experience of the broadband service itself was fine. Pity for BT they are now losing me as a customer simply because of their customer service operation
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
London BT  
Just joined BT phone + broadband + TV from Talk Talk. Can't complain about the service, but I will complain on two subjects. Receiving the equipment was diabolical, as I was told so many lies about delivery problems that I eventually received 2 sets of hardware within 2 days of each other and had to send one back. The other is the pricing policy. I joined 1 month ago, wasn't sure whether I would need 10G/month or unlimited, was told I could always upgrade later. Except that at the time of ordering the difference was £ 7, whereby if I do it now (1 month after joining) I have to pay £ 11/more more. "Because you are already with BT" I was told. And if I were to order the package now as a new customer, it would only pay £2.50 more!! Being a BT customer is definitely hazardous to the health of your portfolio...
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    3 stars
London BT  
I changed from Sky to BT to get their infinity package's promised speed. First of all. My connection was not changed. They kept me on the cooper wire. Connection drops so often that is ridiculous. I should have stayed with slower but more reliable connection
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    1 star
NW116AT BT  
The broadband is okay but it does drop out. What really bugs me is their dishonest practices. I rang to say my broadband was not giving acceptable speeds and they said I should have been sent a new hub the last time I upgraded. They agreed to send it out free of charge. What I didn’t realise was that they renewed my contract at the same time - signing me up to another 18 months. They added Sky Sports, some HD thing which were free for three months and then started charging me. None of this was discussed on the phone. Due to some family difficulties, I didn’t check for a few months. By which time my bill had gone up from £27 to £65 a month. I called them and after TWO hours on the phone I got the sports and HD stopped and refunded. They said they could not listen to calls that were longer than six months ago. That they refunded me as a gesture of “goodwill.”
But I am still tied into a contract for another year. I will then leave as I find this kind of sales tactic unacceptable. I got the impression they are well aware of their dodgy dealings and the line “we can’t listen to calls made more than six months ago” is a well-used get out clause from admitting their dishonest sales practices. Shame on you BT. No wonder they don’t have Facebook reviews activated!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Droitwich BT  
When it works it's not to bad...but operative word is 'when'. They are a law unto themselves and like all major corporations answer to no one. Customer service is zero... all you can do is just wait until they are ready to provide you with the service they charge an arm ans a leg for...gangsters
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
london BT  
We upgraded to BT Infinity, but its no better than the ordinary broadband service we had previously. It provides a maximum speed of 21 Gps. This is fast enough in theory, but is insufficient to sustain for some TV programs, leaving us to watch a rotating circle instead. Very disappointing.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Stoke Gabriel BT  
Had a poor experience today.. In July my 82 year old mother wished to upgrade her internet to "unlimited", sadly she mistakenly updated (by phone) to "unlimited Infinity 1 broadband", which she definitely did not require since standard broadband speeds are fine where she lives in the south east of England. A friendly call to BT today to explain the honest mistake essentially fell on deaf ears since the contract "14 day cool off" period had expired. There is some dispute if my mother had received the confirmatory email from BT at the time, where we might have been able to rectify the mistake in time. As a result my mother is locked in to an 18th month contract and paying around £130 extra than she needed to over that period. BT tried to convince me to accept that the dispute was "resolved"... which it certainly is not..I may or may not take this further with the ombudsman. The take home message is ...Technical aspects of computers can be rather confusing to some, I personally will be paying more attention to my mother's internet contracts in future.. I am with BT as well and have generally been happy with their service until now.. However because of their intransigence today I intend to take advantage of current offers from other providers ASAP...so they will lose me as a customer for a while.. what a shame you could not be more reasonable and flexible BT.. hence a poor rating from me.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Wales BT  
Beware of this company, they don't honour their offers..

I switched from TalkTalk to BT in August 2015 after signing up with then on 20th June 2015. The package was for b/b and w/e calls + bt sport free for the duration of the 12 month contract. Now that the football season is here I tried to activate the sport on my pc but nothing happened.

After making several calls to BT and spoken to their chat line I have been told that the deal changed and I now have to pay £5.00 extra per month for the something which was a free gift.

I just got thru talking to a very nasty c/s dept who would not pass me over to a manager or supervisor, had the cheek to ask why I had only just noticed the service was missing and said that the deals were changed in July. I am guessing that the internet offer was only there to get the business.

Disgrace all round
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
Ormskirk / West Lancashire BT  
I cant pick up my router from the conservatory and we're in a normal 3 bed semi. It also loses connectivity quite often. tried to get this resolved but they just run the same tests and threaten to charge me £150 to send an engineer out.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
Stockport BT  
Long term customer and you get no favours for that. On the back of some email password sync issues I managed to get a "deal" for a better BB service. Should have kicked in days ago and hasn't.

The time I've spent using their online chat support service has redefined abject misery. It took time to even get a response from that but when I did I got nowhere fast. The emphasis seems to be on validating who you are, rather than resolving the problem. I mean who in their right mind would pretend to be someone else, and put themselves through the pain that this so called support service involves?

Without boring about details, I usually sit down with a magazine or such, because on average I spent over an hour, and most of that was just that, waiting. Occasionally getting responses such as "hold on a minute" or "the server for that test is taking time" or "I'm just checking into that". They are very good at apologising though. I got that a lot.

What has pushed me over the edge is being lied to by these people. I've got transcript evidence of 2, arguably 3 instances in less than a week where promises to email or call me back simply have not happened.

When it got to the point of agreeing an engineer needed to look at things I was then hit with what read like a legal statement about additional costs. Now I know nothing in my home is faulty but the tone of this was appalling and came across in a threatening manner. I firmly advised I will not be paying any extra to get the service I am now paying for. I'd add that the previous BB service I was buying NEVER managed 75% of its so called performance either.

Today I will be submitting a formal complaint. Whilst I would prefer to stick with BT as a 1 stop shop for my phone and BB, I honestly do not feel I am dealing with a company that demonstrates good customer focus, nor ability to deliver as promised.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    4 stars
Cheshire BT  
Terrible customer service.

I was a happy Plusnet customer with no real issues, however, I was unfortunately tempted away by a BT sales representative who promised me the world, but in reality my experience has been very different.
Initially I had constant problems with the Home Hub 6 and its WiFi.
Every time I rang the technical department I was either given a solution that failed to solve the problem or more often than not I was cut off before completing my conversation, leaving me and my entire family frustrated and often without a WiFi service.

I was sent a replacement HH6 which did not resolve the issue and eventually I was sent a HH5 which did thankfully cure the problem and since then I have had no techical issues since,
However, the customer service and billing have continued to be well below standard.

My latest bill included a £65 charge supposedly for asking to leave the broadband service early, something I didn't ask for or was discussed with anyone at BT.

When I tried to resolve this by phone, I spoke to an advisor who initially tried to tell me the £65 charge wasn't actually a cancellation fee as stated but rather a charge for one of the routers? When I explained this wasn't the case as the only router that worked was the HH5, He put me on hold and never returned, leaving me hanging on the phone for 20 minutes + listening to "On Hold" music.
I then tried to ring back later only to be put in a queue with no answer, and when BT turned their phone lines off at 9pm I was cut off despite waiting 45 minutes for a reply.
I then attempted to contact BT via the online chat, eventually after a 30 minute wait I spoke to a lady call advisor who initially told me the £65 was credited back to my account in a payment of £75.95 to my account in July.
I explained that this was incorrect and the £75 95 credit was a refund promised to me for leaving my previous provider Plusnet early to cover their early cancellation fee. BT repaid me the charges made to me by Plusnet.
She then said I would receive a £65 refund to my account, She also insisted I should "relax" something that I feel wasn't appropriate at the time.
When I demanded that I wanted to escalate my complaint to a supervisor, She stalled for a while and eventually passed my complaint over to a supervisor.
He asked what could be done to resolve my complaint and I explained I wanted early cancellation of my contract with no cancellation fees as I felt the service isn't fit for purpose.
He told me he couldn't do this and would have to escalate this further and promised me a callback in 48 hours.
No callback was made to me, despite being promised and yet again I had to contact them via the online chat. I spoke to an advisor who told me I would receive a call tomorrow.
After explaining the promise made by the supervisor, I eventually received another call from another supervisor who explained he failed to callback as he was tied up with another complaint (A complaint that appears to have taken 48 hours)
Again, he claimed it wasn't something he couldn't deal with and I again have been promised yet another callback that could happen at anytime over the past week. (I have no confidence it will happen at all).
Had I have known what poor customer service BT had I would have never have left my previous ISP Plusnet.
I have no desire to remain a BT customer, as I feel I have been treated very badly.
Promises have been made that haven't been kept, money taken out of my account that shouldn't have been and I have had to constantly endure terrible customer service in an attempt to resolve the problems created by BT
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
Dewsbury BT  
Broadband works okay at quiet times. However, at peak periods, it can be very difficult to watch iPlayer etc.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
West Sussex BT  
So BT have provided me with 500Gb of free cloud storage, great. However, why can't BT provide customers with a User Guide that is usable to explain how to set-up / configure their cloud solution. A few bad YouTube videos and some appaling material on the net that does not reflect what the customer actually sees on their desktop will just not do.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
West Wickham BT  
It's quite difficult to give a review about BT broadband because it's incredible inconsistent. You will get great speed at one point then painfully slow the next day. It's not reliable, seems to go down everyday around 1:45 and in the evening around 9:30/11pm and then it might disappear at random points in the week when it feels like it.

Haven't used their customer service so have no opinion, I hear it's pretty good though.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Maidstone BT  
Left BY after many painful (really painful) years. Even transferred to a business account in the hope of getting better customer service.

Over a year my broadband speed degraded from 15 megs (for the previous 2 years) to 8 Megs. BT maintained this was the 'New' operating level.

Left for John Lewis Broadband and after 3 months and 3 engineers visits (without talking to any overseas call centres) and relatively painless communication with JLB my broadbamd restored to 18 meg connection.

Shame on u BT!
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    3 stars
Kings Lynn BT  
Will never be going back to BT after they recently raised our line rental and fibre prices one month after signing up to a 12 month contract. Completely inflexible and charging new customers less than we are currently being charged even before the price hike. We will be leaving after having tried in vein to reason with several customer service reps.
We've taken advantage of Ofcoms ruling that you can leave a fixed term telecoms contract within 30 days of an announced price hike and without penalty. We'll be taking our £130 topcashback payment from BT for singing up and we'll never be back. Thanks!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
Milton Keynes BT  
Broadband slower than my 4G. Had mobile, broadband and BTSport. I canceled BT broadband due to them doubling my mobile bill over 800mb of data. To which they tried holding bt sport over my head saying that would go from 5 pound to 30 poind with no broadband. Go I just cancelled everything.

They basically gove you second rate broadband and you keep it for the cheap sports and mobile offers.

Bt Mobile deals do not meet the requirement of modern cusomers either.

Terrible
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    4 stars
Hampshire. BT  
horrible service. They talked into 18month contract with package I don't need. and paying nearly 60 pounds for it. and they talk you into expensive contract although I informed them I wanted to reduce my monthly bills. After 18month, never again, with BT.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
Bury St Edmunds BT  
Signed up for infinity broadband and my monthly bills went up from around £25 per month to £80 +. Apparentently wrong call package added. They are not interested in rebating extra money taken me. very poor and not going to encourage any customers to stay after the minimum period.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
hertfordshire BT  
bt ask us to change to infinity we agreed had always had evening and weekend calls for years and asked for it with the new package. we were sold the new package with just weekend calls and all our evening calls for 18 months were being charged because we are elderly and bt take the money from our bank we didn't notice for all that time we were overcharged by £300 over an 18 month period and bt are not interested in there mistake just waiting till may when I can end my contract after many years with bt avoid this company
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
hampshire BT  
Having a really bad time with bt at the moment. My bills were £70 a month never use the house phone was on unlimited wifi also caller Id and answer phone. So asked why bill so much she said I hardly use data so go onto 25gb a month as was only using average of 5gb well said ok so new contract what a surprise after the 14 days I gets email you have reached your data allowance that was 15 days. So i rung they said must be us so the next month first day we were away and amazing we used 11gb no one home but still must be us I have been trying to sort this now since mid September I want to leave but must pay them £350. Disgusting.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
Yorkshire BT  
Living in an area where we have a BT only exchange we have limited choice of supplier.
Whilst the broadband has-been largely reliable and reasonable in speed when there have been problems it has taken hours and hours talking to customer services being kept waiting and passed from one department to another. I cancelled my mobile and they continued to charge me! Then I recently cancelled my home phone and broadband, despite emailing me to confirm this they again continued to charge me for a service I was no longer receiving!! Taking money from my bank.
If an individual did this it would be deemed theft.
In both cases it involved hours of calls to resolve, something I will not miss. Until they have decent customer services I could not recommend them.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    4 stars
Wales BT  
I read the reviews. It’ll be different for me I thought. Let’s try BT. What a mistake. Left Sky for BT business on Superfast Fibre.
Day: 1 No phone or broadband connection. Call engineer to fix, sorted later that day.
Day 2-4: No problems, great router.
Day 5: BT inform us we are leaving them in 2 weeks but we can change our mind and stay.
Day 6: BT terminate our service and give our telephone number back to Sky. Business now in turmoil - no receptionist, no online access. Numerous telephone calls to BT. Can’t find our number, join the complaints queue, no action being taken as we aren’t their customer any more. So much for the 2 year contract.
Day 7: Give us our neighbour’s telephone number.
Days 8-14: BT place 4 new orders, none of them right.
Day 15: Today. We have our telephone number back but broadband now cut off.

We have lost £1000s in business over the last 2 weeks, not to mention face/reputation. I am absolutely livid with them.
For God’s sake, for your sake, don’t go with BT, they aren’t fit for purpose.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
Reading BT  
Paid for Fibre broadband and still slow and patchy - very frustrating service
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
WA13 9TE BT  
BT are lies joined BT In may on there £12.50 deal including sport for free for a year it's in my contract to BT sports 1 2 and espn . Now they send a letter saying Pay £5 extra a month from August just cause of BT Europe I never agreed to have Europe so why they going take BT sport 2 and ESPN away. So wrong again big companies lie I joined as after seeing advert & on talk sport complete con
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Lowestoft BT  
Sat -Broadband died; eventually found support number; network problem diagnosed by support team and engineer scheduled 08-13h on Monday.

Mon - Took morning off work, no engineer, no call. Phoned support, cut off twice and no call back. Phoned again and had deep apologies and engineer was rescheduled for Wed 08-13h.

Wed - Took another morning off work and no engineer arrival and no call to apologize.

Thurs (tomorrow) - switch to SKY!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    2 stars
London BT  

Loading...

  • 2935 reviews, showing page 11 of 74, skip to page 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Broadband.co.uk