BT Wi-Fi (aka BT Fon) Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT Wi-Fi (aka BT Fon).

Recent Customer Ratings for BT Wi-Fi

  • Satisfaction
    2.5 stars
  • Customer Service
    2.8 stars
  • Speed
    2.4 stars
  • Reliability
    2.4 stars

Based on 100 customer ratings since 2020-05-04 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

99 Customer Reviews over 3 pages

  • Reviewer
    Location
    Aberdeen
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst choice I could do is to choose this broadband contract. It is unreliable, slow and the signal drops 5 times in 10 minutes. AVOID IT IF YOU CAN.
  • Reviewer
    Location
    London
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Terrible stability, slow connection and impossible to hold a connection on, can't play any online games because the games will disconnect instantly or give me 300+ ping and keep on climbing till the connection just stops and I disconnect, it's atrocious and the only reason I haven't switched is that no one else supplies to this area. Worst part is I'm paying for way more upload and download than I am getting, have their most recent hub and most expensive package and this problem still happens.
  • Reviewer
    Location
    Sevenoaks Kent
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Adequate for most purposes but there are too many occasions when the connection drops out. Cabinet is about 300m from house - therefore last 300m are in copper - and when I first made this connection the upload was usually aroun 10mbs but over time there has been a steady deterioration.
  • Reviewer
    Location
    North London
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    so disappointed. Constantly cuts off. It cant remember your log on details and there are chunks of time when you cant connect at all. You call BT and they say 'its not us' even though they present it as part of their offer when you purchase. It's called BT-with-FON after all. No help or call number on the user interface. Have paid a fortune for 5 x 1 days and spent half the time writing in my password because it costantly cuts off. You cant even use it listen to the radio without dropping off the air. This is a poor advertisement for BT for anyone considering signing up for a longer contract.
  • Reviewer
    Location
    Clerkenwell
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Comments
    Total rip off.
    Don't trust the wifi signal bars...even it displays full.
    Thought it would be better with the premium charges.
    What a waste of time !!!
    It is a robbery by faking the wifi signals !!!!
  • Reviewer
    Location
    London
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Comments
    The worst service EVER!!! Complete rip off...do not use it! Keeps disconnecting, poor signal at home!!! Expensive and inflexible....you don't buy MB...you buy time...I bought 5 x 1 day but even if I need to connect only 2 hrs that day I loose the whole..so totally inflexible. Slowe. .etc etc etc..can't believe at this time and being BT withe so many options and good offers around is offering such a third word service!
  • Reviewer
    Location
    Coventry
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    the worst service ever, internet keep disconnects, or having a problem with connecting at all, I will never use it again
  • Reviewer
    Location
    London
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Internet keep disconecting all the time. Worst internet ever
  • Reviewer
    Location
    London
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    I strongly recommend NOT to use it as I have been using it for the past 5 days and every single day I have been experiencing connection problems even though it says that it is connected. Scam.
  • Reviewer
    Location
    Sunderland
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      5 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Strong signal when you make a payment. After that nothing total rip off don't bother. Why are B T making money from a hub which is available to owners first then us idiot's paying B T for using another person s hub!!! Never again but
  • Reviewer
    Location
    achnasheen
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    There is now a box for fibre optic at one end of our village. I an more than the 1.2 km required from the box to receive faster broadband. On the other side of the box there is only 2 houses. Why did the box not go in the middle of the village so that we could all get it? Disgraceful and a waste of money.
  • Reviewer
    Location
    Loughborough
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst internet service. Totally rubbish, signal keeps dropping a real pain. Don't waste your money with this stupid company. Smash my phone into the wall with anger!
  • Reviewer
    Location
    Cornwall
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely rubbish. I have full signal thanks to a long range antenna. My computer connects without issue (generally) but I am still unable to connect. For what ever reason it is only usuabkr about 33% of the time. Don't waste your money on it!
  • Reviewer
    Location
    London
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Compared with my sim card pay as you go 3 network mobile just rubbish, I try to connect in my area to a bt fon wifi, and found the connection every time broking up the connection keeps fighting to keep going online shame on the bt took me about 12 pounds and the internet on and off on and off , but the fun part the connection got full bars is their services just rubbish no doubts about.
  • Reviewer
    Location
    london
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    All told it is hit and miss with these guys. They do inform us it is not designed for permanent home use...but they know people will see a wi-fi service and use it at home, if its available. Just an excuse to give below average service. .
  • Reviewer
    Location
    Cardigan
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    First time using BT Wifi wth Fon whilst working away from the office for a few days. The Wifi connected immediately with high signal for me to enter card details to make a payment. Immediately after entering my card details, the signal disconnected and would not reconnect. Very appalling service and an absolute rip off!!!
  • Reviewer
    Location
    bracknell
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    i have 12month contract and there is a weak or none connection. i got this reply: We do not recommend that customers set up BT Wi-fi subscription accounts for use at home. If you are in a residential area, you are connecting to a BT Wi-fi-with-Fon hotspot, each is provided by a BT Broadband customer who has agreed to broaddcast the BT Wi-fi signal from their router. This service is not designed as a replacement/alternative to a home broadband service.These are residential hotspots, each is provided by a BT Broadband customer who has agreed to broadcast the BT Wi-fi wireless network from their home hub. These hotspots are managed by the owner of the hub distributing them. As the customer's broadband connection may be busy or they may even switch off their home hub, we cannot guarantee these networks will always be on or working correctly and would recommend that you try at an alternative location. Sadly there is nothing you can do to improve the service yourself or for us to bring the signal back.

    A BT Wi-fi subscription account is a mobile product for use at premium BT Wi-fi hotspots where we manage the service. BT Wi-fi premium hotspots can be located within establishments such as Starbucks, Hilton hotels, , Ikea and so on. To locate your nearest BT Wi-fi premium hotspot you can use our hotspot finder feature on www.btwifi.com/find.

    If you need a reliable service at home, we would always recommend fixed line broadband. If you are interested in BT broadband, please contact our sales department on 0800 800 150 (Mon-Fri 08.00-21.00, Sat 08.00-20.00, Sun 09.00-18:00)."
  • Reviewer
    Location
    Glasgow
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    terrible service. I opened a bt wi-fi account setting the card payment - never had a problem with that card before- after three months I received an absurd paper bill because for some reason the card wasn't accepted. But they did'n give me an email notice or something, just sent the bill. so I set the online payment again, calling the customer service. one month later another paper bill plus the charge for the late payment. stay away from them
  • Reviewer
    Location
    Manchestee
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    every other week the broadband stops working and we have to call in for an engineer the prices are so high BT is the most unreliable broadband there is!!

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

BT Wi-Fi (aka BT Fon) are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and BT Wi-Fi (aka BT Fon).