BT Wi-Fi (aka BT Fon) Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT Wi-Fi (aka BT Fon).

Recent Customer Ratings for BT Wi-Fi

  • Satisfaction
    2.5 stars
  • Customer Service
    2.8 stars
  • Speed
    2.4 stars
  • Reliability
    2.4 stars

Based on 100 customer ratings since 2020-05-04 (Show all time ratings)

Find alternatives to BT Wi-Fi (aka BT Fon)s to BT Wi-Fi   Compare broadband in your area

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

99 Customer Reviews over 3 pages

  • Reviewer
    Location
    Glasgow
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    I am in temp housing for twelve weeks while work is done on my flat so I decided to get a pay as you go broadband, this was pretty cheap at £120 for 90 days with no contract. For some reason the 90 day option never worked at the start when I joined so this added £30 I did not need to spend.

    The speeds are decent for me at 5mb both up and down, but the uptime is around 90% with too many random small outages and too many hour plus disconnects.

    As far as I can tell I get wifi from the local startbucks which is probably something you need if you want any decent monthly amount of download and I do get close to 1tb a month with constant downloading.

    It is a decent temporary service for me, let down by the terrible cust serv and low reliability.

    I would have given it two stars for reliability but it requires you to log on daily at 3am to 5am or it stops, so I usually have another two to four hours downtime every day.
  • Reviewer
    Location
    London
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I am utterly appalled and disappointed with the service and quality of this product. My wifi constantly goes down, and provides awful speeds when working. The range is also shocking, with it barely even reaching one room. This is particularly disappointing, considering their alleged 'whole home wifi' promise.

    Despite this, what really makes this company stand out for their abysmal quality is the customer service. One man I spoke to was outrageously politically incorrect, and perhaps indeed racist. His hardline right wing views weren't asked for, but he forced them on me regardless.

    It is safe to say I will not be using this device again.
  • Reviewer
    Location
    Cardiff
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Great on the first week. Now onto the 4th day of second week. Keeps cutting off signal almost non existent whether i am indoors or outdoors. Now this morning cant even connect. Dont bother waste of money
  • Reviewer
    Location
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Totally a waste of money bt are a rip off as they always have been won't be getting any of my cash anymore I can watch a film on my phone but won't let me play my online game.
  • Reviewer
    Location
    Maidenhead / Slough
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Total dog ****. Their BT Fon setup is ridiculous. 21st century, you clowns. 56k modem speeds are not acceptable under ANY circumstances. You are a joke of a company.
  • Reviewer
    Location
    Portsmouth
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      2 stars
    Comments
    It's a scam, through and through. DO NOT PAY FOR BT-FON OR YOU ARE BEING RIPPED OFF. Pay for bt WiFi? You can use WiFi and fon, but connect to fon and pay? You're only allowed to use fon. It's the same prices, same login, they just like to mislead consumers.

    The most egregious part is that your net may be fine, but if you get a 30 day voucher, they will flip the throttle to the max, to the point where I can't even access this website.

    You can test this yourself. Pay for 1 hour, do a speed test, log out, login your 30 day account, and magically, your speeds will plummet to the ground. Swap back to your 1 hour account and magically the internet is fast again.

    They scam you into paying for more time, trying to save money, and once you're hooked, they cut off the service and tell you where to shove it
  • Reviewer
    Location
    Cheddar
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Without a doubt the worst WiFi I have ever had the displeasure of using. BT is absolutely useless and I highly recommend you look else where unless you want to be extorted for all your money and get absolutely nothing in return. The router constantly crashes, there’s always problems with it. For no reason it just turns itself off and starts flashing red. I have racked up a serious bill using mobile data because BT is so terrible. STAY AWAY
  • Reviewer
    Location
    eastleigh
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      5 stars
    • Speed
      1 star
    • Reliability
      4 stars
    Comments
    i pay for the 12 month contract called up btwifi to find out date of payment and thanks to the great customer service I was able to change the date and move 2 months payments into a month after, only complain is the speed, 1mb/s for download and 6m/s for upload why is upload higher and if I could get a better speed that would be amazing as some files take ages to download if they are 1gb or more.
  • Reviewer
    Location
    Southwark
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I just moved into this house. After having to wait for 14 days to have a
    BT landline installed (as Virgin Media won't bother to connect it) I have ordered a BT broadband. Had to call 4 times and spend in total more than 2 hours on the phone just to order the Broadband. After which i got nottified I would have to wait another 5 weeks until the broadband will be activated. I was told that as soon as I order the Broadband I could use the BT-WIFI and BT-wifi with FON in the area. I just needed to login with my BT account. One week after the landline activation I still do not have a BT account number so I cannot activate my BT account which means I cannot use the wifi. called BT a couple more times. Then, as I have work to complete, I paid 7.99 pounds for a day with BT wifi with FON connection. Hoping my BT letter with the account number will arrive. It didnt happen and I still needed to work. So i paid 17.99 pounds for 5 days connection with bt-wifi with FON. Except this time the wi-fi was so bad, worked at 120 ish kb per second, kept disconnecting, most of the times on reconnect will just show NO INTERNET. So called BT again to complain, and the guy tells me that since I ordered a broadband, He can give me a one month voucher to access the BT-WIFI hotspot. Went to Argos and bought a WI-FI amplifier. With amplified signal, BT-WIFI works at its best at 120kb per second (which is like internet in Romania 20 years ago), with a ping of 1500 - 3700 ms and repeated timed out requests. I cannot even connect a second device to the WIFI. To think of it, in 2019, i had to pay about 50 pounds just to get the crappiest internet connection ever. BT, did you know that it is possible to have fiber optic connection brought into your house with 200Mb/s speed/ TV and landline, all for 8 pounds a month? in Romania, not UK. But still possible.
  • Reviewer
    Location
    Wales
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    The worst broadband provider I have ever been with
    WiFi drops out completely all the time and bt always insist I need an engineer who comes over and says nothing is wrong..
    Wifi speeds are always dropping to under 3 when promised fiber speeds.
    Have made complaints over and over and have been promised compensation but never heard back. Will be leaving for sky asap.
  • Reviewer
    Location
    Bristol
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Constantly disconnects. Slow. Unreliable. Very, very overpriced for what it is.
  • Reviewer
    Location
    Woodford green london
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Comments
    Don’t bother it takes your money then signs you out and then asks to pay for another 1hour. If I could give a zero I would have done
  • Reviewer
    Location
    London
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It's basically a scam. You pay £10 for a day of WiFi and you do not get it. You literally cannot access any websites, even google. I'm not joking. Stay away.
  • Reviewer
    Location
    Leicester
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    just don't, you'll thank me later
  • Reviewer
    Location
    Visiting from New York
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Every time I visit the UK I try to sign up with the dreadful BT Fon. It feels like a complete con. The only time it works is when they take your money. From that point on it’s a complete disaster. Whether you sign up for 5 days or 30 days, it just doesn’t work. And why isn’t there 24/7 support? DO NOT USE BT FON. IT IS AWFUL.
  • Reviewer
    Location
    stockport
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    DONT BOTHER AND HERE'S WHY......

    It seems to connect when it wants your card details and/or when you activate another 24 hours worth (if you've subscribed to a 5 or 30 day contract). As soon as you've done any of the above, its very unreliable, slow as you can get and it's simply RUBBISH....WHAT A WASTE OF MONEY!
  • Reviewer
    Location
    Worcestershire
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Terrible. You can't even set a custom DNS on their home hubs. And overall terrible speed.
  • Reviewer
    Location
    London
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute rubbish, how they get away with charging any money is beyond me...and the whole BT thing, what a joke...but they do kind of represent British (useless)
  • Reviewer
    Location
    Burnley
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Wi-Fi is so slow and constantly never works, called multiple times complaining and nothing has been done to solve it
  • Reviewer
    Location
    Milford Haven
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful broadband service - constantly losing connection and buffering is so annoying that I can’t watch movies on Netflix etc anymore
  • Reviewer
    Location
    Tynemouth
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Complete and absolute rubbish. No customer service, and I mean no customer service at all. Ever. Its difficult to connect, it shuts off unexpectedly, its slow (3.5mbps download) and will only work in one room in my home. AVOID AVOID AVOID.
  • Reviewer
    Location
    hampshire
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    30 years of excellence - thank you
  • Reviewer
    Location
    London
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    UTTER Awful WIFI. The range of the wifi cant even go futher than 1 floor. BT promised a speed of 20MBs but we are currently getting 2MBs. The signal is lost every 2 minutes and takes 30 min to re-establish.

    AVOID AT ALL COSTS
  • Reviewer
    Location
    Cambridge
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The service is tuned off for long time for several times a day. Highly not recommended.
  • Reviewer
    Location
    ipswich
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Ignore the one star for Each. I Would of put at least negative 5 stars if it was an option. Bt-fon is an actual joke 1.5mbps then grinds to 28kbps after 2-3 minutes aha. Even with EVERY single device disconnected on a 150mbps connection. They are beyond a joke customer service was a disgrace barely even spoke English. (Repeating small words, followed up by a do you understand what we are going to do at the end of every other sentence) Then proceeds to accidentally disconnect my internet for the next hour... There only solution to the bt-fon was to enter the WPA-2 key to connect to my personal side of the router and use it as the router owner as usual -.- Imagine if i was a FON only customer..

    Funny thing is i only called them originally to see why my fibre has been shutting off every 2 hours for 10-15 seconds since ever since I've had it (isn't the router) which forces me to drop what i'm doing and run to reset 2/3 of my servers network cards. At this point I've moved back onto my old mobile network and am now using it for WIFI "All-In-One-35 - Three" & has been at least 120X more reliable than my BT hub and its completely portable....
    Avoid this lying, failing, sham of a company at all costs i literally hope they run themselves into the ground.
    Insisting on a full years refund Monday morning.
    I've literally never lost so many IQ points in one day.
  • Reviewer
    Location
    Leeds
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    A disaster. 95% of time it does not work, and they dont offer you any help.
  • Reviewer
    Location
    London
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible. Constantly cut off, staff very unhelpful. Felt as though there was never any progress
  • Reviewer
    Location
    London
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Comments
    Complete crap. If this was a car it would be illegal on the street. We need a class action lawsuit and a petition to make the govt force BT to give us what we pay through the nose for.
  • Reviewer
    Location
    Winchester
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Comments
    BT-Fon promote as alternative internet connection, but does not pick it up. When you buy it there was not option to check the straights rate, so as alternative connection it does not work at our area, but my mistake, I've paid full price for a month, and can not use it. All the sale set up like scam to hook you up, but does not provide the promise services. And I have to be on the top floor in the house, because downstairs it doesn't work at all.

    Waste of money!!!!!!
  • Reviewer
    Location
    brighton
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I had lived in Manchester, Hongkong , macau and now the 4th years in Brighton, I can swear that BT wifi is the WORST idea ever. I never made any feedback for anything, not hotel stay not restaurant BUT i have to make feedback now TO LET PEOPLE KNOW that PLEASE DO NOT USE BT fon, not talking about downloading or loading either movies or video, but GOOGLE TRANSLATE, it took me at least 15 mins to load. Yes !!! 15 mins for google translate or any web page. As a student, there are tons of work to be done daily and with 'Speed' like that its killing me! Please DO NOT USE IT. HIGHLY NOT RECOMMEND.
  • Reviewer
    Location
    Yorkshire
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely awful. If multiple people are using it expect terrible speeds and connection and on top of that the wifi will usually die a few times each day leaving you to have to reset it manually and having to wait a few minutes till it reboots. I honestly think I have used my phone's data more than I have used the actual wifi.
  • Reviewer
    Location
    UK
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    DO NOT USE. WARNING. DO NOT USE. THIS IS A WASTE OF MONEY. I AM PAYING AN UNBELIEVABLE AMOUNT OF MONEY TO THESE CON ARTISTS.

    THE UPLOAD AND DOWNLOAD SPEED IS LESS THAN 1 MB A SECOND. I HAD BETTER CONNECTION IN THE EARLY 90'S. DO NOT USE.

    MY WORK REQUIRES A HIGH SPEED CONNECTION, AND THESE JOKERS HAVE QUITE LITERALLY COST ME THOUSANDS OF POUNDS DUE TO THE UNSTABLE CONNECTION. CONSTANT DISCONNECTION, SOMETIMES NOT WORKING FOR DAYS AT A TIME.

    I WOULD NOT USE THIS IF YOU PAID ME. EXCUSE MY LANGUAGE, I JUST CAN'T BELIEVE THIS IS EVEN LEGAL. THEY ARE SELLING SOMETHING THAT DOES NOT WORK.

    AVVVVVVOIIIIIIIIIIDDDDD! DON'T SAY YOU WEREN'T WARNED!
  • Reviewer
    Location
    Edinburgh
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Pathetic. That this service exists in 2017 is a revolting indictment of what happens when you give a PLC a monopoly. Tragic speed, tragic reliability, tragic uptime. Tragic.
  • Reviewer
    Location
    UK
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    Comments
    BT wifi! I was told by BT was what I had paid for was someone else's Internet and the speed of it all based on if that person was using there Internet and all this was in the small print.

    Awful. I was refunded my remaining time. The service provided was a rip off and the customer service was average.
  • Reviewer
    Location
    London
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Internet connection keeps dropping
  • Reviewer
    Location
    W4 5DR
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I can not recommended BT. It is actually one big mistake. Signal cuts off every day. No signal available for 3-4 hours a day guaranteed.
  • Reviewer
    Location
    Howwood
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Would give no stars. I bought a 5 day pass and the internet connection kept dropping all 5 days. Thrown out of internet all day long. A girl at BT contacted me to ask if I wanted there Broadband as "they were the best" she is sorely mistaken! CRAP!
  • Reviewer
    Location
    Glossop
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could give zero stars I would - horrendous service, awful signal reliability, condescending and unhelpful staff, avoid at all costs!
  • Reviewer
    Location
    London
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Avoid if you can. I think is the worst internet I evet used. The signal is dropping down every couple of minutes.
  • Reviewer
    Location
    Glousteshire
    Reviewing
    BT Wi-Fi (aka BT Fon)
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is the worst thing ever made ever. If I get ten seconds of wifi on this I'll pull my fingernails off with pliers and swallow them whole. And we have infinity 2 and it can't even have the wifi not lie to me. No I am not connected to wifi. Don't pretend I am. Often I have to turn of my wifi and turn it back on.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

BT Wi-Fi (aka BT Fon) are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and BT Wi-Fi (aka BT Fon).