Bigblu Home Broadband Reviews

Absolutely DO NOT sign up with this company. The internet service is patchy at best. you might get a half decent service to start with (once its settled down), then it becomes dire. everyone of my neighbours says the same thing. I cancelled my account, because of the poor internet...was told nothing to pay. they then start chasing me for a service which I didn't receive. whenever I call they just hang up. I never raise my voice, I'm polite and courteous (I know it's not the staffs fault)..ive worked in a call centre. but this company is the absolute pits.

My business acquired a connection with Bigblu as a backup broadband service for an essential connection to a power station where there is no cellular signal and only the primary fibre optic service available - if the fibre fails, our plant automatically switches to this and provides limited functionality. Setup was awful, Bigblu operates multiple IP addressing in a strange way, it was useless to us so we had to resort to just one (main plant has 14). It took many months and a call with a fellow from Eutelsat (whose satellite Bigblu uses) to determine what was wrong. During this process I lost access to my user account. Our accounts department can still access it, my department (engineering) cannot. I've spent 6 months trying to get it resolved, their tech team must have a heavy workload (not). The stars awarded for the speed and reliability are guesses. It's not yet been used as a failover circuit with the primary fibre optic service remaining connected and reliable, although it has stayed 'up' for the whole period. The proof will be in the pudding but since it's satellite with high latency (>600ms), we're not expecting much but should be able to use basic controls for our power station, as intended. If you're thinking of satellite for streaming or live tv, it's probably not a good choice. Don't stream, download as much as you can and watch your movies

Utterly non existent customer services repeatedly ignored telephone calls and failure to address clients complaints. Thanks for eventually being freed from these faceless and rude people/organisation

Avoid at all costs. I have never come across a worse company in my life. I'm 70 so I've come across many. This one is nasty in every way....

This is the worst company EVER. We have been without service since Christmas Eve and they simply could not care less. Despite numerous telephone calls and promises they are indifferent and their customer service is not worth even being called a service. Our business is losing money by the day and they simply could not care less. DO NOT USE BIGBLU.

The final straw. After months of no internet due to the modem being switched off by the company due to their system being hacked in February 2022 and after months of Bigblu stalling and promising a replacement modems, we had to cancel our contact with Bigblu. We had to take legal advice to finally get Bigblu to agree we were entitled to compensation after months of Bigblu denial. Bigblu agreed to pay compensation however Bigblu are now ignoring our emails and our telephone calls are being treated with contempt. In our opinion Bigblu are using stalling tactics and still no payment of the compensation that was agreed in September 2022.

We have struggled after being sold this broadband as a great solution for a rural property - we upgraded to a much more expensive package but it’s been very bad and just does nothing work when it rains . We have cancelled and now 20 days before our package should finish it has completely dropped again and zero support as no one is available out of office hours ? Are they selling the company or closing down I don’t know why an internet company has zero support - the phone line told me to get online and make a complaint! Oh the irony ….. so am at a friends on their WiFi doing just that

we have had Big Blu for several years on two locations and find no problems with the service- it works well and would select the company again

Leaving the company at end of month and in error they just debited my account by over 1300 euros. Accounts administrator supposed to phone me but despite calls and emails no joy. Looks like legal action only solution.

5 months without internet and they still don't know when the new router will be delivered. The company is unreliable.

2 days into my 14 day trail period the service has an outage. 4 days later no contact and customer service lines permanently engaged. Disappointed. Will no doubt be boxing this crap back up and posting back to Warsaw. Terrible customer service.

There is a power outage so Bigblu switch off their Customer Service lines, can’t be bothered to post any updates. Into the 4th day and no updates online or by email. Truly shocking service at a premium price. Thank goodness Fibre is arriving here shortly.

Our broadband was pretty poor and kept cutting out. However worse was to come. When we moved away, we returned all the rented equipment to the company. Despite this, the continually denied that we had done so. Our landlord, who posted the equipment sent them the evidence but they are still trying to get us to pay for equipment that they have clearly lost. A dreadful company.

Very good service - totally happy

Signed up with Bigblu around a year ago. Already had a Tooway dish as I was with Hyspeed before (not good either) installation was fine and all worked well. Had to purchase more data £74.90 a month to enable me to work from home more during pandemic. Slow at times but fairly reliable. Doesn’t cover the whole house I have to use my mobile for tethering a lot and a BT 4g portable box which only gets one bar signal. Bigblu only good with customer service when you upgrading your package. When had other issues they have not been helpful. Today no Internet at all. I tried the usual unplugging, static discharging etc. I tried to log on to the portal - wouldn’t work. Double checked all passwords etc. Tried to find any emails from Bigblu - none to be found? I went back through my bank accounts to see when started paying - August last year, they took payment July this year….possibly my contract has run out but I cannot locate any emails from Bigblu. Then I see on their website they not taking any new customers and have been taken over by Eulesat? I will call them them tomorrow (as it’s Sunday) but find it odd emails gone and I only received one 2 weeks ago from them informing me of my bill. I can’t find my contract email details or anything. I may cancel my direct debit for the next month if the connection is not restored, something doesn’t feel right if they not taking on any new customers. Has anyone else suddenly been dropped by Bigblu without notice?

Don’t waste your time or money

Bigblu is one of a small number of satellite 'broadband' providers, used by customers who have very little choice or alternative. This dangerous mix has some foreseeable consequences: aside from the much higher cost than, say, mobile 4G, they really couldn't care less when it comes to the quality of their service or the terms & conditions they impose. Here are some examples: 1. If the service is not delivered, you are still obliged to pay them. "As stated in our Terms and Conditions we do not offer a fault free service and should something go wrong with the kit, we are under no obligation to credit or refund any of the downtime days you have had" 2. If their equipment becomes faulty, they will send you a part - but you either have to fit it yourself, or PAY for an engineer to attend. When's the last time you had to pay a service provider to fix their own equipment? 3. You have to arrange to return the faulty component. They offer a Collect+ service, but the available drop-off points are few and far between in rural areas (where most of their customers are). For example, in the whole of the NW Highlands, you have the choice of driving to Fort William or Inverness to drop off the parcel (in my case, a 2hr, 70mile trip). Or you can arrange delivery via an alternative method AT YOUR OWN COST. This is their faulty equipment remember. "Unfortunately we are not willing to pay for any other method or return, therefore it is your liability to pay for an alternative method of return. Again, this is covered in our T&Cs." When a customer service agent starts referring to Ts&Cs, and when those terms fly in the face of what is accepted as decent customer service, you know you're dealing with a couldn't-care-less organisation. I won't even get into the quality/speed/reliability of the broadband service itself - others have covered this in plenty of reviews. As soon as I have the opportunity, I will be joining the large number of dissatisfied customers who turn their back on this shambles.

I am amazed to see good reviews for this supplier of satellite broadband. Having had the system for a few years - having had to do so as in a rural location an not served by satisfactory BT connection or fibre - the Bigblu system has got worse and worse. Regular cut offs during the day and in the evenings - nightmare trying to do hope schooling and working from home - and extremely costly. Customer support is woeful. If one complains the engineer is theoretically very helpful but then does absolutely nothing to sort out any speed issues. Inevitably I have sought an alternative and am moving to Eutelsat (bizarrely the parent company of BigBlu) who are putting me onto a new satellite at practically half the cost. However, having given notice to BigBlu, they have now excelled themselves by not allowing a couple of days extension, for which of course was willing to pay - or even willing to pay for a whole month - after I had given notice. This is completely unreasonable and shows a total lack of the concept of "customer support". These people should not be in business. They are taking advantage of people in rural areas by over charging and they are offering an increasingly bad service and no customer support.

I am a university lecturer and community councillor. Throughout the pandemic, I have been working from home running lectures, seminars and workshops for my students, who are predominantly housebound in some of our most congested cities in the UK. To provide the best possible service that I can for my students and fulfil my council and other voluntary sector duties, I need reliable broadband. Whilst many people are stepping up, and going above and beyond, to deliver high-quality service to the public during these traumatic times, this cannot be said of BigBlu. Many systems have actually improved as the world has had to move online, but BigBlu's service has actually declined. There has been no noticeable desire by BigBlu to aid those who need a decent broadband signal to remain effectively 'in service' to those who are dependent upon them. In my specific case, BigBlu recently claimed that the erratic service that I have been experiencing (for over five years) was down to the need to replace a defective part. The new part was sent out, and unless I was willing to wait an undisclosed time for an engineer and pay a further cost, I would have to fit the part. This I did and duly contacted BigBlu to state that nothing had changed. Also, their 'freepost' return slip actually requires me to drop off the part over 35 miles from my home. So much for the word 'free'. Back to my specific concerns, BigBlu, are now claiming that the internet provider has to tweak their systems further, but alas, nothing has changed. Overall, BigBlu is extortionately expensive and demonstrates a 'could not careless' attitude to those of us who have little to no other options but to use their service. This situation that is shared by many is simply shoddy!

Have cancelled because of the quality of service can not get hold of anyone I rent my equipment from them only to be told it will cost me £90 for an engineer to come out to fix it they don't have any of their own. Now trying to get 7 95 from me for the equipment they are a very expensive joke been with them as one company or another for the last 5 years never again avoid if you possibly can