182 Customer Reviews over 19 pages
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- Location
- Epsom
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-08-16
- Comments
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I gave up on Virgin after yet another fault with agent restarting my router for the 5th time and claiming my slow bandwidth was due to having wifi disabled. Also when I cancelled they claimed Netflix would buffer with anything less than 100mb. Terrible! Got my Vodafone router through the post. Plugged it in on the date. Got my advertised download and upload speeds on the date I was told. Can't give all full marks as not had it that long but to date very good.
- Location
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- Location
- North
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-08-05
- Comments
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We switched from BT when our 12 month Infinity 1 contract was ending. They offered us Infinity 1 again on a 2 year contract for £44 a month. We said no thanks, as that seemed expensive, and we hadn’t found their customer service all that great either.
We signed up with Vodafone because they were offering a very competitive deal - 76Mbps for 18 months at £30 a month with no setup charges.
Our broadband didn’t work on the switchover date so we rang Vodafone the next day. It turned out this was because BT had transferred the wrong phone number across. A very patient and helpful Vodafone engineer sorted everything out over the phone that morning.
The speed was up and down initially but after a week or so it stabilised at a constant 76Mbps or thereabouts. broadband.co.uk's website says Vodafone broadband is unlimited not truly unlimited, but Vodafone’s online documents say traffic management doesn’t apply to fibre, and that is borne out by our experience.
The Vodafone Connect router is fine, but we live in a large house with thick walls, and the wifi signal had been a little bit better in the room furthest away from the router using the BT Smart Hub, than it was with the Vodafone router. We asked Vodafone for our broadband username and password using online chat and were given them no problem, but then the Smart Hub wouldn’t accept them. We’ve still managed to use the Smart Hub to transmit wifi around our house however, by connecting it to the Vodafone router with a network cable, after following some very simple instructions in an online expertreviews article about using a BT Home Hub with another ISP. This resolved the issue at no cost, but the option was there to use a different router instead if we’d wanted.
BT charged us a £66 equipment fee for cancelling their contract 4 days early, but Vodafone have said they will cover the cost of that, after their 30 day trial period expires.
Vodafone have been excellent, and we highly recommend them.
- Location
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- Location
- TEDDINGTON
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-08-05
- Comments
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ABYSMAL.
Just ran a speed test, 2.48Mb download. slowest yet. averaging about 8mb. This is over fibre to street then telephone line. I switched from BT, was getting over 20mb. Worst broadband provider I have ever used.
- Location
-
- Location
- Northumberland
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-08-04
- Comments
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Worst ISP to date. They have made me long for dial up. Constantly dialled back speed, modem connection has been poor. Can't wait for change particularly since I'm paying for the top speed. PLEASE DON'T use them. Go back in time and use AOL dial up if you can.
- Location
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- Location
- Edinburgh
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-07-31
- Comments
-
Terrible experience. Modem arrived late. Then I was not connected on the day as promised, which is a big deal as I work from home. Customer service was curteous but totally unhelpful. They could only parrot stock replies. Switching faster than you can say Jack Robinson. Stay away. Do not touch this with a ten foot pole.
- Location
-
- Location
- Stirling
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-07-31
- Comments
-
Absolutely shocking! Terrible signal - had to install a second router just to get it to some parts of the house and it still wasn't very strong. I live in a small cottage so the size of the house is hardly a problem. Even right next to the hub, and my laptop displays one bar of signal strength sometimes. When you call customer service about this, they just argue with you and tell you that the internet is working fine, according to their screen, and they are therefore not prepared to look into it anymore. Shocking. Moving to another service
- Location
-
- Location
- Leicester
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-07-30
- Comments
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Went with vodafone fibre broadband because looked a great deal. Had it for 6 months and it cuts out constantly, lose signal in the kitchen. 4g is better then fibre.
- Location
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- Location
- Southend-on-Sea
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-07-26
- Comments
-
Customer service good in that people I spoke to helpful and professional but the service itself is poor. I switched from BT and VF didn't switch my home phone number over for a week. The service worked well initially but after a few days my Amazon Echo Dot stopped working never to work again (on VF). VF are not concerned with this, its not their kit. After 2 months the service got worse and worse with constant disconnects. A new router seemed to fix it for a while but then the same experience. Eventually I tracked it down to having an un-managed ethernet switch connected to the router would frequently stop all other devices from working. I never had this issue with BT. The price rise allowed me to switch back to BT where the service is seamless, switch over taking 20 mins nice and early in the morning and now all my devices work again. I would probably switch back to Vodafone when they iron out their technical issues but I don't see that happening soon. They had issues with the firmware on their routers and they seem to be far from fixed.
- Location
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- Location
- Orpington
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-07-24
- Comments
-
Very slow broadband. I paid for 76mb/s. One time the speed dropped to 2.2 mb/s. Restarted the router and it went up to 15mb/s. Very very slow to what you paid for.
- Location
-
- Location
- Wales
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-07-16
- Comments
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Hi Everyone
Not really broadband but will put this up wherever I can as a warning.
Apologies but I've never complained about a company in this way. I feel that as a 15 year customer of Vodafone my experience over the last years is horrendous.
Quick summary
New phone taken out
2 weeks and several visits to shop
Eventually working but several of my contacts could only text and not call me
This got worse over recent months
Been asking for help for many days
Office in Alexandria have lied not called back on numerous occasions. In fact never called back. 2 mangers on the same day swearing that they would never let me down. Can't estimate the number of hours spend on my landline. Still no resolution and stuck without a phone.
Complete havoc and Vodafone employees are actively moving me about because they can't or won't deal with it
Its been 1 year....Any advice......I'm sure Vodafone wouldn't have been so gracious if I has withheld payment since I received my phone!
Feel sorry to have to leave such an awful review
Ps... I have all the managers names but this seems hopeless as well. Their colleagues just refuse to put you through!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.