379 Customer Reviews over 10 pages
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- Location
- wales
- Reviewing
- Three Mobile
- Date
- 2019-05-08
- Comments
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Applied for a handset was refused then bombarded by the sales team. They promised me a handset after 3 months of taking out an over priced sim card and paying on time every month. I did this when the time came they again refused the handset. When i rang to complain and asked them to listen to the calls they refused and also refused to refund my 3 months money only the last bill. Not budging at all and happy to rip off single mothers should be ashamed of yourselves. I will be taking this further, its not about the £ 48 you ripped me off with its the point that a company as big as yours shouldbt be allowed to rip off innocent people with bad credit. I will be leaving reviews where ever possible.. stay clear people ! £16 for a sim card with barely any GB few texts and minutes your so expensive the only way you can get customers is by lying and mis leading people disgusting you shove your offer of a waiver of £10 when the sun dont shine ill be posting on FB and insta and where ever possible!
- Location
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- Location
- walsall
- Reviewing
- Three Mobile
- Date
- 2020-02-11
- Comments
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what a waste of money Huawei A1cube cant watch a decent film or football draging speach advertisments still on when films on what the hell is going on
- Location
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- Location
- Warrington
- Reviewing
- Three Mobile
- Date
- 2022-12-27
- Comments
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worst internet speed even, i run the internet speed test and its constant at 2-3MBs
- Location
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- Location
- Waterlooville Portsmouth
- Reviewing
- Three Mobile
- Date
- 2021-06-20
- Comments
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I have read all the reviews below and felt disappointed by many of them. I ordered the dongle mobile WiFi for use in my camper van. I think I have had it for nearly a month now. As a test I shut down my Virgin set and used purely the dongle for TV my wife and my internet use, and I have used it for heavy work. A couple of t8mes during the England vs Scotland match we had a bit of spinning circle in the middle of the TV. I have calculated we use approx 2gb or is it 2mb download per day. This is normal everyday usage for us. So we have had no problems. Speed was brilliant. No internet delays. I would say at times it was better performance than our Virgin contract at £64 per month. I opted for the £12 per month for 10 wotsits per month. Now we have tested the network etc we are fast running out of the gb or mb so I have had to go back to our virgin setup. I want to upgrade and go up two levels of down load package with the dongle now so we can be 100% on the dongle. I will save money without a doubt for what use we want from the internet. There must be technical or end user reasons why people are having problems, we had NONE. I have not had to use the support service that’s why I could not put any stars against them. I would highly recommend this product/service. If people had problems and I did not then the company has listened to the gripes from feedback and sorted them out before we brought into I it.
- Location
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- Location
- Watford
- Reviewing
- Three Mobile
- Date
- 2022-10-16
- Comments
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Terrible. This should be a 5g speed/service? It takes more than 1 min to upload a 50-sec video on the web. When we do some research online we spend more time waiting for the page to be found and opened that the time that we spend working. Absolutely a negative experience. We will return it for sure.
- Location
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- Location
- Watford
- Reviewing
- Three Mobile
- Date
- 2019-06-11
- Comments
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Avoid them if you could. If you get any problem you will end up speaking to different people telling them same story , and no one there to help you. They cancelled my contract without my approval and still have been taking money from my account.
- Location
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- Location
- WELLINGBOROUGH
- Reviewing
- Three Mobile
- Date
- 2009-09-07
- Comments
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UNRELIABLE - SPEED USELESS
- Location
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- Location
- Welwyn Garden City
- Reviewing
- Three Mobile
- Date
- 2014-08-29
- Comments
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Excellent service! I purchased the mobile broadband device online to use whilst Virgin were down due to roadworks. It arrived the following day with too many bits of paperwork but I got it activated within a couple of hours. Every advisor I spoke to was very courteous and helpful. It was a pleasure to do business with 3 !!
- Location
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- Location
- Wembley
- Reviewing
- Three Mobile
- Date
- 2019-04-16
- Comments
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I had good service until I gave the notice to cancel my 4g mobile wifi dongle. Then problems started with my wifi.
This is ludicrous, others, take warning.
- Location
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- Location
- Wembley
- Reviewing
- Three Mobile
- Date
- 2017-01-17
- Comments
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I've been a Three mobile customer for 4 years and for 3 years I used to have unlimited data, this year I went to the shop and the guy told me to change it for 17 G instead keeping the unlimited contract. That's fine! It's cheaper and my average is 12G per month. However since there it becames a nightmare!!! EXTREMELY SLOW internet, internet goes out all the time... so annoying! Another thing on the day that i changed my contract they told me buy this and that and we will give you a £150 voucher for amazon. I was happy with that. £150 voucher who does't like it?? however when i checked it online they say the voucher will be redeemed after first payment (no problem) and then amazon could take 2 to 3 month to send the voucher...this was in August 2016 5 months passed and nothing!!! I wrote a complain to three and they ignored me!!! Very disappointed!!! I pay every month £55 for an useless service!!!!! Can't wait for next August to finish my contract.
- Location
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- Location
- West Midlands
- Reviewing
- Three Mobile
- Date
- 2015-05-28
- Comments
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This is without a doubt the WORST thing I have ever bought.It simply hardly ever connects - even in areas of reputedly good coverage i.e. major cities and town centres. When it does, the wretched thing invariably disconnects within thirty seconds. It often has a good signal BUT limited service i.e. no internet. On the rare occasions it does actually connect and stay connected for more then thirty seconds, it is slower than dial up used to be! Topping up on line can taker thirty minutes due to the time lag between each of the four processes to do this. Do not buy this product. It is appalling.
- Location
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- Location
- West Yorkshire
- Reviewing
- Three Mobile
- Date
- 2021-07-28
- Comments
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It does the job for watching YouTube, Netflix etc. Can struggle with online games like GTA, I've had speeds between 5.5 & 35 mbps it doesn't have a reliable average speed. All in all it's OK.
- Location
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- Location
- West Yorkshire
- Reviewing
- Three Mobile
- Date
- 2020-03-13
- Comments
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I am so frustrated This service does not provide what is promised the broadband speed is rubbish and so loading now tv, itv hub, Netflix etc Is difficult and almost impossible. I have just spent 45 minutes on the phone trying to get some satisfaction and was passed around and kept waiting until the broadband section was closed. This is the third time I have complained.
- Location
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- Location
- Wiltshire
- Reviewing
- Three Mobile
- Date
- 2016-04-07
- Comments
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This company has gone from one I used to recommend to people to one I now say to stay far away from. This isn't going to be pretty so lets list all my complaints.
1. Customer services - horrendous & you'll have a hard job understanding what they're saying! If you have any issues, they are completely clueless and insist on reading from a scripted set of questions. 1* rating is too good for them - it should be ZERO.
2. Pricing - they've gone from one of the best (& cheapest) to one of the most expensive. and this cop out CR*p with discounts by direct debit?? Utter rubbish & Tosh. Where they've picked up this practice from, God only knows! Also guaranteed price RISE every year??? Seriously, read their t&c and you'll see..
Also, their contract range is poor & expensive compare to other providers. Serious lack of flexibility to tailor one to your specific needs, so if you end up on the wrong one, they wont allow you to go to a cheaper one, it's always a more expensive option.
And that means you're stuck paying silly prices for up to 2 years!
3. Coverage - zero 4g coverage. 2/3g coverage has gone from good to patchy & pretty much non existent indoors! Tried the phone on different networks and they're all fine so it's a 3 issue.
And 4g?? They paid billions to use the airwaves yet most people don't get it! All the customers get are bigger bills!
4. Product range - Again, compared to others, POOR and expensive - especially on the lower range products. And their tablet selection? If you love apple, you're laughing.. otherwise, atrocious.
Very expensive & all price plans are pitiful.
I'm sorry, but after being with them for many years, I won't be once my current contract ends.
I can't think of any good points anymore for a company which used to be so great...
I would seriously think twice before opting to use them.
- Location
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- Location
- Wimbledon
- Reviewing
- Three Mobile
- Date
- 2022-09-17
- Comments
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Terrible connection - unusable product. Have great 4G coverage in my area and incredible speed with EE, but the connectivity from 3 cuts out every few seconds. Have to restart the device every 2mins to get any internet at all. Would avoid at all costs
- Location
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- Location
- Wincanton
- Reviewing
- Three Mobile
- Date
- 2020-08-25
- Comments
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As is often said in these sites. If there was lower than one I would give it. Appalling service, appalling speeds, total lack of interest if youcontact the shop. All in all, I am suprised they are still in business. Just absolute *****. And I NEVER normally bother with giving reviews. So that's how bad it is.
- Location
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- Location
- Wishaw
- Reviewing
- Three Mobile
- Date
- 2020-02-19
- Comments
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Without doubt this is the worst broadband service I have ever used. I have a 2 year contract for HomeFi with a Huawei B535 Router and after 2 months of suffering dropped connection, slow speeds and unable to connect to internet I gave up and bought a Virgin package again. If you are thinking of taking a HomeFi contract Do Not Do It. You will not be happy with the service. The customer service is appalling, unknowledgeable, unhelpful and could not care less about the customer. I live in a 4G high signal strenth area with 5 bars on the router signal connection. When it works correctly it does so at 15-20 Mbps, the trouble is it only works correctly for minutes at a time then drops the connection, fails to reconnect and then when it does reconnect it runs at 15-20 Kbps, the speed of a tortoise. Restarting the router makes no difference. Netflix spends all its time buffering after the initial connection and is unwatchable so their Go Binge promise for Netflix is a lie. Bottom line is that I have thrown away over £500 on a 2 year contract that is absolutely useless for the purpose. Please learn from my mistake. Do Not Use Three.
- Location
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- Location
- Wolverhampton
- Reviewing
- Three Mobile
- Date
- 2018-12-27
- Location
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- Location
- Yor...
- Reviewing
- Three Mobile
- Date
- 2022-11-17
- Comments
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Absolutely crap. It took about 5 minutes just to load this page to write this review about how crap it is. 5 bars on the router, lucky to get 1Mb. If I could give them a 0 I would. Honestly had better internet in Uni halls 10 years ago and we were getting it by waggling a long stick outside and screaming dialup noises.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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