4,684 Customer Reviews over 118 pages
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- Location
- Salford
- Reviewing
- Virgin Media
- Date
- 2024-03-07
- Comments
-
Horrible customer service. If you don’t watch what you order they will add more money to your service. They pass you from person to person very horrible. Customer service would never recommend them
- Location
-
- Location
- Gillam
- Reviewing
- Virgin Media
- Date
- 2017-10-09
- Comments
-
Can't talk to anyone who understands English been waiting 9 months for my Virgin now still no one can do anything to help so ask for a refund and no one can understand what I mean absolute fools biggest bunch of idiots I've ever had to deal with
- Location
-
- Location
- barnsley
- Reviewing
- Virgin Media
- Date
- 2016-08-20
- Comments
-
Absolutely shocking i have been fobbed of since having it installed, i have had to make numerous calls and nothing changes excuses excuses.....i strongly want to get away from virgin as soon as. i even have call records of all call's, ive even emailed and had no response at all.
- Location
-
- Location
- UK
- Reviewing
- Virgin Media
- Date
- 2019-03-29
- Comments
-
We have been without internet for 36 hours and have spoken to numerous customer service people.
At first we were told it was a fault with the hub and a new one would be delivered in 2 days.
When we said we had internet earlier that day but it had dropped out in the afternoon, the customer service rep said he needed to send out an engineer to check and asked if we were available for a visit between 12.00-16.00 the following day. Due to work commitments we arranged for family to come over to be present when the engineer arrived.
I received a call at work saying the engineer would be late arriving at 17.00.
At 17.46 I received a text saying the service visit was now on hold while Virgin investigated a network problem. (A whole day wasted for our family members who kindly offered to help).
Called Virgin and they offered little explanation as to the cause of the problem only that it was being worked on and they predicted it will be resolved around 01.30 a.m. When I asked how we would be compensated for lack of service they offered £5 deduction to our next bill which I said was unexceptionable due to the inconvenience of waiting in all day for an engineer no show.
Having been put on hold for what seemed like an eternity they eventually came back with the offer of a £10 deduction to our next bill.
Later that evening I received a text to say the issue was now resolved, please restart your equipment and wait 30 min. (Which I did). No change still no service....
Again called customer service to get no real help. More trouble shooting which I had already done with countless other customer service reps only to be told they needed to send an engineer to site to investigate further.
Having explained the situation again and again and again, we found ourselves right back to where we started with the earliest an engineer could come to site being the start of the following week leaving us without service for 3 and a half days...... I asked how we would now stand to be compensated for the additional lack of service and was told we had been compensated by the system to the maximum level for amount of days without service.
When I asked to be put through to the manager I was transferred but no one answered the call transfer, there was just background office noise. Had to hang up and ring back explaining the situation again for about the seventh time and again asked to speak to a manager. I was told they were busy and would call back. I said I would wait and they insisted they were too busy to talk and only offered a call back. I told them not to bother and said I would leave feedback for others to read for reference.
The whole situation has been handled pretty appallingly and this is not a stand alone case for Virgin in our experience.
We have been with Virgin for a number of years but have now handed in our 30 day notice to transfer over to SKY due to a steadily declining service.
No attempt was made at the time to retain our business. Only days later having submitted our 30 notice did we start to get calls from the so called Virgin (LOYALTY?) team. Too little to late I’m afraid. If you wanted us to stay, maybe trying harder at the time would have been an idea....
I can only recommend others to avoid using Virgin. They want to take plenty but give little in return I’m afraid.
- Location
-
- Location
- Bexley
- Reviewing
- Virgin Media
- Date
- 2022-06-24
- Comments
-
Worst broadband service and customer service ever. I paid good money for 100mb per month and the broadband always down for no reason and the speed hover around 50 to 100mb, most of the time between 50-75mbps.. complaint many times about it they end up telling me there are too many devices in the house so asked me to upgrade to 200mb and I did to try it out, end up same problem, speed mostly 30 to 50% slower and broadband line is unstable and disconnected. now the broadband is offline for 3 days.. I am leaving VM for good, waited more than 1 hour for customer service to connect me to 'cancellation team'.. worst provider ever..
- Location
-
- Location
- west london
- Reviewing
- Virgin Media
- Date
- 2017-12-28
- Comments
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myself and mother left BT to come to virgin.. worst mistake ever , she has been over charged with her first bill and still waiting for her to be credited , we was told we would get the refer a friend £50 credit added but nothing has come , now today i am told we need to fill a form out , the caller said she sent the link to our email , still have not received it . Am now speaking to someone and she has stated that i am not eligible for it as the form should have been filled out as soon as my mother had it installed, but at that time was informed we would need to pay the first bill and automatically would be credited . My mother also has been charged an installation fee when applying said no installation fee. I am very sad I have left BT to come to virgin when it seems they lie and get you signed into contact then shut down any offers you think you have. broadband seems to shut down more than BT also .
Now I am asking to leave them I am tied into contract so when asking to speak to a manager , I have now been told she will ring me back as problems with them transferring me .... what a load of rubbish i am still waiting for this managers call . Angry is an understatement ....
- Location
-
- Location
- Beeston
- Reviewing
- Virgin Media
- Date
- 2019-09-03
- Comments
-
Absolutely terrible service, internet is so slow and have rang up multiple times about slow internet and have never left the conversation with a result. Customer service isn’t great, on the multiple times of having to ring up, virgin are always wanting more money for a better service, however I feel that the service I am getting now is no where near as good as it should be for the money I am paying every month. Not very impressed at all. Have been with virgin for years now and the service is going down hill.
- Location
-
- Location
- Rotherham
- Reviewing
- Virgin Media
- Date
- 2024-01-14
- Comments
-
Shocking!!! I was with sky and had 2 men knocking on my door to move to virgin so i looked to move over to them as they were offering higher speed, one day 2 random men turned up at my house taking pictures of my house then started drilling into my house, the men then used my bin to put all there cans of pop in, food, ropes and equipment, i had an appiopment booked for 27th of december come home early from my parents house for the appiopment for nobody to turn up, i ring up to see where they are, my 'appiopment' was never booked even they ive got emails and in my contract it says there are coming on the 27th, while on the phone i tried to cancel they just wouldnt let me cancel kept passing me to different people/departments, finally i managed to get through to someone who cancelled my services, they sent me a bill on £30 for my broadband, even thought nothing was up and running, i had no wifi hub but on their end it was all working, ive put nothing but compalints in and nobody has got back to me, finally spoke to a manager last week and all i got from him was 'we have cancelled your services what more do you want?' Customer services is shocking and rude, i will never ever think about moving to virgin!!! They keep asking me to return the equipment but there isnt no equipment to return!!
- Location
-
- Location
- Edinburgh
- Reviewing
- Virgin Media
- Date
- 2022-06-30
- Comments
-
If I could give this no stars I would.
Absolutely ridiculous
Took out a new contract with them waited a month for the phone which is fine it was agreed.
There i.t went down so received the phone 3 days late which was also understandable but then received the phone without the new SIM card.
When I called I wasn’t made aware that the SIM card sometimes comes separate (as my friend had got a contract with them and received them together)
When I called they apologised and assured me they would send one out for me. I then called back the following day as I missed a call from management to then find out they hadn’t sent out a sim as the colleague had not confirmed it, the women then confirmed she had confirmed and sent out a sim and that I would receive the next again morning
She kindly offered me £10 of my bill.
I then received a SIM card followed there instructions and replied ready to then have both my phones out of signal and now without a phone.
I then used a friends phone to call virgin to then have one women tell me it’s protocol to send out to sims the 1st being a dunce and that the first sim is not live and I have to wait for the second sim to arrive
(Which I don’t believe to be true they had just now looked properly to see 1 sim had been sent and they had deactivated to then send the second one)
I asked to speak to management she then carried on to tell me it would be a call back within an hour I waited the hour called them and then the guy said to me they had called the number I provided and asked the girl to read back to me which they hadn’t
Now I’m waiting another hour to get a call back from management.
Will update if I even get a call back.
- Location
-
- Location
- North east
- Reviewing
- Virgin Media
- Date
- 2016-07-19
- Location
-
- Location
- ISLEWORTH
- Reviewing
- Virgin Media
- Date
- 2017-11-02
- Location
-
- Location
- Manchester
- Reviewing
- Virgin Media
- Date
- 2017-12-20
- Comments
-
Ridiculous behaviours and attitude of managers at virgin media with exiting customers when it comes to contract renewal. A customer advisor wasn’t really in a helping mood to renew my contract so I decided to give my 30 days notice in and raised a complaint where I was promised a call back within 48 hours which never happend and upon making another call for the resolution of my complaint I was told that a manager “ RUSSELL “ SAID THAT THE BECAUSE THE CUSTOMER HAS GIVEN A NOTICE IN AND WANTING TO LEAVE SO THAT IS RESOULTION TO THE COMPLAINT I MADE MYSELF
- Location
-
- Location
- Belfast
- Reviewing
- Virgin Media
- Date
- 2015-05-02
- Comments
-
Customer service is terrible, they have never fixed a problem I have had, the speed is good but only lasts like an hour when I decide to download something, service is terrible getting high pings in games, throttled by 75% when trying to stream. Do not use virgin media as your ISP.
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2019-08-27
- Comments
-
Most Unscrupulous Exploitative Network Ever!!!!
Worst network. Do not join this broadband or mobile network. They appear to be very good initially but they operate at a very unscrupulous exploitative level. They will fix you into a contract and will have you pay for a speed that you very rarely if ever get. Then, after your fixed term runs out, they start bombarding you with bi-annual unjustifiable price increases, and when you threaten to leave them, they offer you a "discount", which seems nice at first, but after a couple of years with this network provider you realise that you have to spend approx 45 minutes every six months on the phone with these morons to stop them from extorting you. Just cancelled my broadband and mobile. Never again!!!!!
- Location
-
- Location
- Guildford
- Reviewing
- Virgin Media
- Date
- 2022-04-28
- Comments
-
The technical support is useless, we had to explain to them how DNS worked. All they tried to do is sell us a more expensive package as if that would solve a DNS issue with their hub.
Tried to cancel and it took 16 hours of people trying to sell us rubbish we don't want or need when all they had to do was cancel our out of contract account. Absolutely focus on profit over customer satisfaction.
Lastly although the download speed is 20mg faster than others you pay double for that and the ping time and upload speed are much worse. It's a con.
Avoid at all costs.
- Location
-
- Location
- Ilford
- Reviewing
- Virgin Media
- Date
- 2017-04-09
- Comments
-
Ordered virgin Broadband/TV/Phone and they booked an engineer to come out within 3 working days, result,!
then nobody turned up, we phoned them to be told we had waited in for 6 hours for no reason as it had been cancelled and put back two weeks. A week later we have an email saying it's been put on hold, so again we phone them, to be told 5 days before we can find out what date they will be actually booking an appointment to come out, no the appointment date just when they can tell us the appointment date. And all they can say is "sorry there is nothing we can do" so thanks virgin for nothing! We cancelled our original provider and have now been weeks without a landline or broadband! As a company we have found you to be unhelpful, unreliable, inconsiderate of your customers and there needs, total unhelpful and I would suggest anyone reading this to stay well clear!
- Location
-
- Location
- Gravesend
- Reviewing
- Virgin Media
- Date
- 2010-05-29
- Comments
-
To the person who says they are paying for calls,try dialing 150 I havent been charged yet.
I get 9/10mb, this is fast enough for my needs so Im satisfied.
Cable is generally faster than copper but costs more, you get what you pay for
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2021-06-07
- Comments
-
I have the 100mbps package and only receive 20-40% of the speed I pay for.
All attempts at getting it sorted are mired by slow and bad customer service that seems to be put in place to just waste you time and not resolve anything.
- Location
-
- Location
- yorkshire
- Reviewing
- Virgin Media
- Date
- 2015-07-15
- Comments
-
Today I called virgin media to request that they transfer my currant package to my new address. We are having to move due to ill health. I was informed that they could not supply the system to the new address as they are not in the area. I was then informed that I would have to pay a cancellation fee for the remaining months of the contract. I feel that I should not have to pay this charge because it is not my fault that they do not supply to the area. I was also pressurised to use a company they recommend to find me deal with another supplier (Sky)and this would get me £100 worth of vouchers. I would also get a reward if I inform them of the new occupiers of my property, and then they can harass them. I would not recommend Virgin Media to anyone.
- Location
-
- Location
- Swansea
- Reviewing
- Virgin Media
- Date
- 2015-06-03
- Comments
-
When it actually works the service is reasonably ok usually get around 5-10mbs of the 100mbs we pay for. But the problem is the service is constantly down and when it does go down customer service is less than useless and the fact you have to pay a premium rate for the call to the have your time wasted makes it all that mich better.
- Location
-
- Location
- barrhead
- Reviewing
- Virgin Media
- Date
- 2018-01-06
- Comments
-
Bottle neck, narrow width, ms jitter is rediculous, server pingsfrom manchester and not home address goving false readings. Pay extra for gamer speed... Im resetin my routor mre than using it. I am realy fed up with them, once my contract is over im going back to adsl or 'fake fibre' as its more stable since virgin need to be entertained by jesters not complaints s they dont know how to interact or respond to simple technological questions ...
- Location
-
- Location
- Barnsley
- Reviewing
- Virgin Media
- Date
- 2016-11-16
- Comments
-
Although TV is good, the broadband is very poor at peak time getting as low as 5MB on a 200MB package. Promised to be sorted in November now push out to December.
- Location
-
- Location
- Edinburgh
- Reviewing
- Virgin Media
- Date
- 2019-11-30
- Comments
-
Broadband good but very expensive. Phone and pester lots to upgrade package and having been customer for over 5 years find myself locked into contract when wanting to leave, hasselled into getting extra channels at apparently no cost which seems to have locked me in. Bit annoyed...
- Location
-
- Location
- Epsom
- Reviewing
- Virgin Media
- Date
- 2021-08-04
- Comments
-
Do not ever sign up with Virgin you have been warned! the reviews do not lie! They wont even install your line!
- Location
-
- Location
- Manchester
- Reviewing
- Virgin Media
- Date
- 2021-09-29
- Comments
-
I switched broadband last month. Had an engineer booked for Monday, but they said I could install myself. Received the package and can't install because we dont have a VM socket.
I spent 1 1/2 hours on phone to 6 different people on Monday. They won't send anyone out until Friday, despite explaining to them I have to work from home and rely on broadband. Wasn't told I'd need a VM socket when signing up. No after sales support.
Spoke to 5 different people today over 45 minutes and they all blame other departments, transfer you and you have to repeat the same things you told the previous person. Nobody takes responsibility, nor cares. Wouldn't even let me raise a complaint.
Rang them back and cancelled due to their appalling service.
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2019-07-29
- Comments
-
Customer service is a nightmare. I've been trying to cancel my contract with them for two weeks now, they refuse to acknowledge that has taken place and they keep sending me emails about my new upcoming charges for the next year. Customer service incredibly rude and unhelpful. Never again.
- Location
-
- Location
- Tamworth (amington)
- Reviewing
- Virgin Media
- Date
- 2018-01-21
- Comments
-
Virgin is an absolute joke. We have had ongoing problems since the day we agreed to have virgin.
Firstly they sent us a self instal kit. Despite being told several times that we do not have any cables. I know this for a 100% fact as when i did my front garden up 3 years ago, i removed the bits of the remaining cable & told virgin this when i called to order their service. They did not listen. We rang them several times speaking to several different so called managers. Eventually after 2 MONTHS. They sent a crew out to instal our service. When they arrived & looked they said " we cant instal anything as you do not have any cables". These engineers rang virin & told them. They still did not listen & sent the same crew back later the same day. 2 days later another crew was working opposite my house. They kindly looked at the connection points & told us what we have been telling them for 2 months. No cables!!! They also said that it needs rewiring back to the main junction box.
We relayed this back to virgin who told us it would be another 4 weeks before anyone could sort this. In the meantime they sent us 2 bills. We told them they could do the same with their bill as a duck does with its bill. ( stick it up its @#$%). I am not paying for a service i havent even had. So they said they would deduct it from the referal fee which would bring the bill down. Eventually after around 3 months waiting, our service was up & running. I say running but it was more of a stroll. Within the first week the so called 200mbps internet speed crashed while halfway through watching the new beauty & the beast on netflix. The system was not overloaded as the only wifi device using the internet was our tv. We rang virgin & had to speak to several managers about this. Eventually they agreed it was their fault & they would credit our account. They tried fobbing us off with a £10 credit but we did not accept that. Needless to say this was not the end of the issues. Since april 2017 we have had no end of issues with virgin. When you ring them the system recognises you are on a mobile phone, then preceeds to tell you that there is a problem in your postcode area & they are working on it & it will be fixed in the next few days. This has been going on for around 6 months. We have NEVER seen an engineer doing ANY work in the area since we had virgin installed.
The final straw came when the sent us a bill for just over £160. When we rang to queery this they said it was for 2 months bills. Now i am no carol vorderman but i can count. We signed up for 200mbps full house service at £55 pcm. Now in my head & even on my calculator 2 x £55 = £110. I even took my shoes & socks off to make doubley sure. To be fair my count was 1 out as i had a bunion on my big toe.
We told virgin that we will not pay anything until the service is up & running correctly. They said we need to talk to technical services but before they can put us through we have to pay the bill.!!!!! So guess what??? Yep back to the duck.
I would not reccomend virgin to my worst enemy.
Stick to sky. It cost more but the service is much better.
- Location
-
- Location
- Midlands
- Reviewing
- Virgin Media
- Date
- 2017-05-26
- Comments
-
New cust and already having issues, Day1 and box dosent work and wifi signal is so weak my old plusnet that was faulty puts it to shame, the installer told me its the best hub on the market and it will reach to the bottom of my garden, yeah right wont even reach into the next room. tv keeps freezing internet keeps lagging and engineer left a mess after install outside. I moved to virgin as open reach refuse to fix the damaged cable to my house. I was better off before as virgin is terrible. Why can I get other peoples virgin wifi in my house with 3 bars and cant even get my own wifi to go above 2 bars. What a joke!!!! If they don't fix it looks like Ofcom will be getting a call.
UPDATE
Well 4 days went by and still no call even after someone emailed the manager. Now someone turned up. He says he was a supervisor. I wasn't born yesterday. He was an engineer. I started explaining and his manager called. He answered and just started to talk to him a d ignored me. Very rude. Anyway the promises of a manager still have not happened. Also custiner services said they would call me back to make sure the manager called me. What a surprise they never did. I Left the brick under my window that the engineer wedged was missing. Funny that I left that they're and took a photo. Now the so called supervisor said well it's not there anymore. He didn't believe me. It looks like he removed it before he knocked the door as it was there earlier in the day.
I will now be contacting ofcom. Mr Branson you should be ashamed of having people like this working for you. What a complete joke and I've only been a customer 1 week.
- Location
-
- Location
- Weybridge
- Reviewing
- Virgin Media
- Date
- 2023-02-28
- Comments
-
Absolutely terrible customer service. I have been with Virgin media for several years, and on 13th February i changed to Virgin Business. Virgin Business said they would can my Virgin media subscription as part of their transfer process. On 20th February i was charged another month by for my old discontinued virgin contract, so i asked my Virgin Business contact to look into it. No reply for over a week, so i called up virgin, spoke to someone who said he would put me through to someone to resolve my problem, and was cut off. I called back, got sent to 3 different departments, had 2 people agreeing to sort the issue, and transfering me to different departments who knew nothing abouty it. Eventually asked to speak to the manager of one operative who seemed to have completely differant information to the previous operative i spoke to. She said her manager would call me back, but i have had no reasonse. None of the people i spoke to seemed particuarly keen to help, and none of them sounded like they wanted to be there. On the second call i wasted 27 minutes and i am still no closer to having my money returned.
- Location
-
- Location
- Leatherhead
- Reviewing
- Virgin Media
- Date
- 2021-12-01
- Comments
-
Dreadful, shocking, no customer service and rinse you of all value
- Location
-
- Location
- Cheshire
- Reviewing
- Virgin Media
- Date
- 2021-06-03
- Comments
-
Virgin are absolutely atrocious. I have had them for 4 months and never had an acceptable service. I rely on broadband for being able to work from home and don't get a single acceptable call during the day. Their servicedesk doesn't provide service - you get cut off before speaking to anyone and their online help is more stupid than most of their support teams. Use anyone other than Virgin.
- Location
-
- Location
- sunderland
- Reviewing
- Virgin Media
- Date
- 2015-07-23
- Comments
-
I dream of the day when I live in a country where I'm not ripped off by companies!50m phhh lucky to get 5. Basically virgin are over subscribing and can't keep up with demand and are reducing speed across the board to compensate!
- Location
-
- Location
- thurrock
- Reviewing
- Virgin Media
- Date
- 2015-06-10
- Comments
-
They SUCK.ABSOLUTLEY TERRIBLE these people have no regard for their customers wish i'd gone with another provider.I'm tied to a 100mb package and the download speed is nowhere near that.Customer service is useless , they just try to fob you off.PLEASE PLEASE PLEASE STAY AWAY.Do yourselves a favour go with another provider.Oh and did i mention they SUCK.
- Location
-
- Location
- Winchester
- Reviewing
- Virgin Media
- Date
- 2021-04-12
- Comments
-
Horrendous company to deal with. First contact on 14th March with a fault on my 6 year old tivo box. Was told they would send me a new 360 tv box. Here we are a month later. 9 phone calls totalling over 4 hours, 1 engineer appointment that I took a day off work for and nobody turned up( after I confirmed the appointment the day before with another phone call). Another hour phone call today where I was told due to covid they can't post me out a replacement box and this won't be possible till after covid is over! Even though all over their website it advertises self install and equipment can be posted out to new customers. A company that only cares about new customers and making money. Also refused to refund me for the services I have been unable to use, just the offer of a possible good will gesture once this is all resolved, bare in mind the resolution date I was given was "after covid". STAY AWAY FROM VIRGIN MEDIA
- Location
-
- Location
- Salisbury
- Reviewing
- Virgin Media
- Date
- 2019-01-11
- Comments
-
I have been with virgin for years as it was already installed when I moved in.
I finally got fed up with paying extra for my loyalty and called them to see about reducing my £67/month for broadband , TV and phone.
After 42 minutes and being put on hold 7 times I was told they could reduce my bill by a paltry £3 a month but only if I reduced my free phone calls. And this when new customers yare offered my bundle for £32.
I asked to speak to a supervisor but she was ‘too busy’ I bet she was!!
Off to pastures new as they just don’t care about existing customers.
- Location
-
- Location
- swansea
- Reviewing
- Virgin Media
- Date
- 2014-09-30
- Comments
-
Virgin are so terrible. so far we have been with them for about two months and have called to complain about the terrible service maybe 5/6 times but nothing has been done. If we are lucky we have a working Internet connection for a whole day but usually it drops out every few hours or runs at dial up speeds. I usually end up having to just use my mobile data which is way faster almost all of the time (not provided by virgin).
- Location
-
- Location
- SE london
- Reviewing
- Virgin Media
- Date
- 2016-05-24
- Comments
-
It is not the best value and I regularly loose the connection. If you want a reliable connection DO NOT choose Virgin media broad band. it is nearly impossible
to get through to a human to talk to within the Virgin help desk. Don't choose Virgin!!
- Location
-
- Location
- Peterborough
- Reviewing
- Virgin Media
- Date
- 2021-07-09
- Location
-
- Location
- morden
- Reviewing
- Virgin Media
- Date
- 2022-12-03
- Comments
-
terrible company had problems from the first attempt of the works they lie and have calling centre's in India and the Philippines who can't speak English they are the worst company I've ever dealt with after 2 months of hell I've had to cancel because of there incompetence they are an absolute joke
- Location
-
- Location
- nottingham
- Reviewing
- Virgin Media
- Date
- 2015-03-09
- Comments
-
was ment to have virgin installed at my address on the 2nd of march took time off work, appointment between 8am-1pm, how ever it comes to 1pm on that day no one has arraived so I call them, I then get advised that my appointment has been canceled.....when I ask why it was due to people who lived there before had multi accounts in debt, when I had again confirmed how long I lived there "laura" advised she would get this sorted and give me a call back, oh guess what no call back, so after chasing them for a week, they turn round and say that due to the debt they will not give me virgin unless I can provide them with photo ID and 3 YEARS worth of proof of living at a different, address, then advised that even when I sent this in could take up to another month before I can even get there service Install and failed to compensate me for loss of Earning due to having to take the time off unpaid. so after failed appointments broken promises and me having to do all this bulshit just so it can go to there Fraud prevention team just gonna go to sky service good and there BB and TV is Decent, just hope I can get my 25 pound back
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.