TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.5 stars
  • Customer Service
    2.6 stars
  • Speed
    2.3 stars
  • Reliability
    2.5 stars

Based on 10326 customer ratings since 2018-05-22 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

5363 Customer Reviews for TalkTalk

Reviewer Location Reviewing Date Ratings
Terrible company, avoid at all costs! Customer service slow, incompetent and rude. Have wasted many hours on the phone being treated like dirt. I went a month without internet because engineer after engineer failed to turn up, so wasted hours sitting at home waiting for them for nothing. Every time I called talk talk I had to explain the whole situation again, put on hold for 20 minutes at a time with no explanation. Each time promised another engineer appointment which failed to materialise. Eventually after a month of no service was forced to cancel with talk talk and am still owed money which I am having great difficulty getting back. Worst company I have ever come across.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
Unfortunately I have to give one star!!
Absolutely horrendous. Internet hasn't worked since it was fitted. Two one hour sessions with on line engineers still not resolved it. Went through to customer services to cancel service as goods not for fit for purpose and was told I have to go without broadband working for 28 days as proof of not working in order to get out of contract!!
Very poor customer services; completely scripted. Hung on for 20 minutes before being dealt with and got moved from pillar to post! Wouldn't touch them with a barge pole. My pet hamster could provide better customer service- and he's been dead for two years (RIP Hammy!)
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brighton TalkTalk  
If I could give a zero star i would. This company is absolutely useless. I have had 10 months of no stable internet connection, they trying to charge me £65 plus VAT for a technician charge, yet the problem is still ongoing. Run if you can, you better off paying more. The customer service is rubbish, you can't understand them and they just don't care they getting their pay why should they care.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Harkstead TalkTalk  
Talk Talk is completely and utterly THE worst broadband supplier in the UK. We encounter problems every day without fail, and at one point out Internet was completely cutting out so we phoned customer service. First of all, the advisers were extremely cheeky and blunt. We were told that the Internet was not working because there was more than one device connected to the Internet. This of course is absolutely ridiculous as broadband is supposed to be able to support numerous devices. Basically, the woman told us that it was out fault that our Internet was not working and that she could do nothing about it. I would not recommend Talk Talk to even my least favourite of people but unfortunately we are stuck with it as because of where our home is situated we cannot get Virgin or Sky, but to anyone who can receive the better services, please do. I'm positive it would be money well spent compared to this terrible excuse for an internet provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow TalkTalk  
I had wanted to leave talk talk for many years, as the reliability of my broadband was very bad, I tried for months to resolve this but gave up, as not one person could help, the main problem is they don't listen to you and they really have no idea how to help. We called to cancel and was persuaded to get finer, we have less broadband and also no phone line for most of the time since we changed, and you have guessed it nobody can help. Terrible, terrible service, no matter what the deal, I would say don't go with them, as if you have a problem, they are useless at resolving it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
London TalkTalk  
Tried 3 times to sort bill out always refused always having technical problems have to wait and all you get is sorry for doing days without the internet no compensation offered
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    1 star
Tyne and wear TalkTalk  
Very poor service, speeds below minimum guaranteed speed. I contacted several times to rectify talktalk were not interested. Trying to end my contract was a nightmare will never go with them again. Only thing I can say is it didn't go down very often.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Sunderland TalkTalk  
Our broad band service keep being lost intermittently (every 15 mins) which is very frustrating for whole family. I have been in touch with customer services on several occasions and the service is getting worse. An enginers came to the house yesterday. He arrive an hour earlier than appointment, hence only my daughter was in the house. After 2 mins he left without explaining what he had done. Today the but left without explaining what he had done. I have had enough and am looking to switch supplier.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield TalkTalk  
There are no words to decribe how utterly bad talk talk is. wish i never bothered with them. The worst internet and customer service i have ever come across in my life if you value your sanity......AVOID at all costs!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dunstable TalkTalk  
disgusted customer, paid my bill on time, on talktalk accou t but talktalk deny recieving it even though it is on my bank statemnet as having been paid,now trying to continue billing me for a bill i ahve already paid, greedy moneysuckers ,will not recomend this company to anybody am now looking for a new supplier
hackney TalkTalk  
If I could give this less than one star I would. Been absolute nightmare from day one. Internet is on and off all the time. After what felt like 3 days talking to somebody in India, they sent a engineer out for free. He told me that was the best it was going to be as we were too far away from the exchange. They then sent me a bill for £50.00 and after what felt like another 3 days on the phone to India they told me that they had told me it would cost £50.00. Our speed is about 1.2 on a good day. We had sky, moved to talktalk but our internet is nowhere near fast enough for the tele package so that was a waste of time. Dont want to know once you have signed on dotted line, just keep telling me that that I am in 18 month contract. Contract is up in January so I am off asap. Whole experience has been a nightmare. AVOID LIKE THE PLAGUE = DONT LISTEN TO ADVERTS = ALL LIES
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Telford TalkTalk  
I stupidly just signed up for their Wifi broadband deal - I was an existing customer having been with Opal who were bought out by Talk Talk. They then cut my existing service 17 days before before the new service was due to be activated. I have spend close to 2 hours on the phone with them since over the last 3-4 days. Over a dozen calls with each one leaving me on hold for up to 5 minutes and me being continuously passed around. Still no closer to resolution. Recommend you stay as far away from this useless outfit as possible.
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Fibre service worked for 4 days and then was down for 2 weeks. Repeatedly called India around 6 times and each time there was no record of any previous calls or faults registered on the line. Each time I was told I would be called back within 48 hours - never happened.

On one occasion after repeatedly demanding to speak to someone in technical support I was transferred to a friendly guy (also in India), but after 10 minutes of talking to him about my fault he declared he was from the accounts department and couldn't help. I believe I was just fobbed off to a random extension on this occasion.

On another occasion after repeatedly refusing to accept that I would get a call back, and after a muted discussion with a co-worker, I was told a network engineer was currently looking into the problem. This was a problem that they had said earlier in the call that there was no record of. Fob off for sure but I expected nothing more by this time.

There was on one occasional talk of me paying in the region of £150 for an engineer to visit to check the original installation 4 days after installation. This would be refundable if it turned out not to be my fault.

I abandoned the idea of ever getting the TalkTalk Helldesk to do anything about the fault so instead went to their official forums to post updates on all the lies and promises I had gotten verbatim. The issue very quickly got escalated to what's known as the "CEO's office" and I was given a personal handler to see out the rest of the complaint. This is the stage when somebody did something and the next day, an engineer came out and fixed the problem. That was thankfully the end of the technical problems.

[The fault was eventually diagnosed to be that a BT OpenReach engineer pulled my cable out of the port in the street cabinet during another customers installation. Funny how every TalkTalk line test showed my line to be working perfectly even though I wasn't plugged into the exchange and my router was lit up red for DSL connectivity]

On the billing side, they failed to notify my old supplier (BT) that they were taking over my phone line so I ended up paying line rental to both companies on the same line for months. Neither company would refund anything.

In addition to all of this, the £120 of vouchers that were part of the offer never came and when I asked for them they denied there was ever any such thing.

On a good note, there has only been a couple of hours of downtime in 3 years and as a heavy internet user I have always found the speed good.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    5 stars
Wellingborough TalkTalk  
Doesn't even deserve a star. **** wifi all day, that only lasts for seconds then turns off for a while again. We might only have 2 hours of wifi per day. Called several times, all they can say is that 'there are some issues'. NO **** SHERLOCK thats why we call. Don't waste your time or money, not worth
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Oxfordshire TalkTalk  
Internet speeds of less than .80mbps. Talk talk are trying to blame the poor connection on a faulty route, although the previous 3 they have sent have all produced similar speeds. I will be cancelling as soon as possible.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    3 stars
barnsley TalkTalk  
Worst broadband & phone company ever
broadband speed is slow & unstable even cutting out, you'll also be pestered with useless phone surveys if you miss a payment they'll slap an extra charge on you're bill, this is a horrible company, you've been warned.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Liverpool TalkTalk  
I have never had so much trouble with broadband.

Initial set up was a nightmare cost me a lot in mobile phone calls throughout the whole process.

Poorest speed i have had across 4 different providers.

The supplied router is terrible continuously resetting it.

Waited at home for 3 appointments (All day time slots) before engineer made it.

Was supposed to receive vouchers when they didn't arrive they firstly refused to send them. Eventually I agreed to 1/2 the value still haven't received them after a month.

And that is without taking into consideration the customer details being stolen twice.

I have no positive comments for TalkTalk looking forward to to the contract coming to an end.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newcastle TalkTalk  
Never get the quoted speed.... so upgraded to fibre and even that doesn't match what I should be getting
Customer service is an absolute joke, don't know how to help, can never answer ur question cos they don't have a clue what your talking about and always want to pass u on to someone else! I've had a couple of bills shoot up for no reason at all and had to fight with them to get it lowered to what it should be! I call mobile team to speak about my sim only plan and they tell me they can't help that I then need to contact customer service to speak about my account! I was told 4 weeks ago I'd get a call back about a reimbursement I was to relieve and surprise surprise.... no one's called and when u call them I get told someone will contact me! Only thing they do quick enough is take your money! I'm not racist but why isn't there an English call centre? I keep getting told that I can't be understood! Overall talk talk is a joke in every department and I highly advise anyone thinking about joining them to avoid and go elsewhere
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
glasgow TalkTalk  
Worst customer ever
. They lie saying they will contact you but they dont. unusable brodband bright sparks engineer came, told me the problem was outside. No answer from talk talk even after ringing them several times.
Moving to BT. Save your money everything is ok with talk talk until you have a problem.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bedfield TalkTalk  
If I could give the speed and reliability 0 stars I would.
The speed is glacial, and has been getting worse.
There are times when I think dial up was faster, well actually sometimes it is as slow as 56K.
Line was OK with sky, but with Talk Talk it just gets worse.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Dudley TalkTalk  
This company is literally the most awful company ever. Don't think that when you join this company all you'll be paying is the price stated. They charge different prices randomly throughout the year, You'll spend all your time and money calling them just for nothing to be sorted.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
MATLOCK TalkTalk  
Appalling customer service..
After waiting for 2 hours for a call back, they tried to blame my laptop rather than their router, though I could connect using a different network, or different router on same phone line.
Was told he couldn't help, and to reset the router and call back if it didn't work.
I said that wasn't good enough and he had to call me back, and after another hours wait he called back just to hang up on me after I said hello
Now no response from talk talk at all.

I would not recommend talk talk to anyone
Ayr TalkTalk  
I agree, AVOID AT ALL COSTS WOULDNT USE EVEN IF IT WAS FREE. Average time on phone for customer services is 1hr. Average calls to sort out 1 issue is at least 10. I had tv package too but never worked. Paid to break contract it was so bad. Now with SKY. Brilliant customer services. 5 mins on phone
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Stroud, Glos TalkTalk  
I highly DO NOT recommend this service. They disconnected my internet and they took off my last bill without the disconnection, which made me wonder why not and I have waited for months for it to deduct on my direct debit. Few months later and a bill came through my door and I learned that they did not cancel the services and they keep taking money off me and I haven't been using the service for months, it was clear that I have talked to them to cancel my account and they did not. They have poor communication in their customer service, as I have clearly said that I don't want to use the service anymore and their customer service and I agreed that I will be paying the contract breakage fee. The most annoying part is they did not cancel my service and keep charging me. Every time I call I'm spending so much money as they often put you on hold and make you a long time. So not happy with the service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow TalkTalk  
Awful stroppy customer service. Numerous engineers who can't make broadband work and I'm in London. Website hacked. Useless. Stay well away. Awful. Dreadful.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Awful company... do not touch them, their customer service skills are non existent and they are holey incompetent.

We moved house after our contract with talktalk ended and switched to virgin, everything was fine until 3 months down the line we get letter from a bailiff saying we owe talktalk £96.... after several hours on the phone with them and trying to explain that we had cancelled I eventuality got through to a manager who said that because I hadn't 'officially' cancelled there was nothing he could do. I had informed them that I wanted to cancel using the online chat service and my request was kindly accepted by the customer service agent I was chatting to!

Despite all this they still maintain I had to pay but agreed to reduce the fee by £20 as they could see that a mistake had been made on their behalf.....

I would strongly advice anyone to stay well away from this cowboy outfit.
  • Speed
    4 stars
  • Reliability
    4 stars
TalkTalk  
Firstly of all talk talk is unreliable. While I am making this review, the connection fell to one bar and I am right next to the router because of Talk Talk i lost all my work i was doing. For the people who are considering buying this I plead you not to. I find this experience dreadful. I had to use my phone data to use the internet and to do my work. If you mostly doing work through internet don't get Talk Talk.
England TalkTalk  
If I could give no stars I would. I spent more time on the phone asking for help than I did receiving any broadband service!! 'Customer service' was the opposite of its title!! Just before I reached the end of my tether with the complete lack of service, I had no broadband for about 3 weeks. I was having to connect to my neighbour's wifi 2 doors down and when I told the moron on the phone, his attitude was that I had access to the internet so what was the problem!! When I wouldn't back down he also tried to charge me for a technician to come round, when all I needed was a new hub!! In the end I gave up and went back to BT. When I argued about paying for the most recent period of time where I had no service, they just ignored me and kept chasing me for the money I didn't even owe. They actually sent it to debt collectors in the end so I just gave up and paid it.
I have never before or since experienced a company with such rude, unprofessional, ignorant employees who possess a complete lack of integrity and moral code!!!
Still angry. Don't use Talk Talk. Use ANYBODY ELSE!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnet TalkTalk  
We are new customers and the broadband system works perfectly for us. but we have been trying for 3 weeks to register in my account in order to access our invoices and services. Talk talk has my email registered where they send me the payment note that I have to make but I can not register in my account. When at the time of registering income my landline number and my account number sometimes offers me the possibility of going to the next step where in my email I receive a 6-digit code that I write in the corresponding box, never later than 1 minute and always the answer is that I can not continue because it has expired. On several other occasions he says he does not recognize my email. I've been talking on online chat for hours and they have not been able to solve me. Also by phone on 3 occasions and they tell me that they have to raise an escalation to the service to resolve in 24 hours and it did not work and I did not receive any email back. In seems that the system is blocked. How can I solve?
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    5 stars
Eynsham TalkTalk  
Do Not ever Think that you will safe money if going with talktalk, regardless of their "package deals"
I have been with virgin for long time, then moved to talktalk cuz i thought i could save more money and it would be just little bit slower , in fact i thought i would get 17mbs, but i got peanutz dude!
LISTEN If you got more then 2 people in the house using the internet, it will slow down, you wont be able to stream videos, because the other guy is watching something on the tv box with this ****** connection.
Trust me getting a 4g connection is even faster!

Everytime i try to watch something online i cant, because the connection supports only 1 person i guess. Talktalk charged me 60 pounds for a engeener that never visited and forced me to pay it. Talktalk forced me to pay another 40 pounds for fiber optic conection which i never got because they couldnt provide it to me at that address. I tried all my best to quiet it, but if ANYONE CAN HELP ME, please how can i quit this rubbish provider.I once did when it was under my mums name, but they let us quit just because the engeener couldnt find my flat for 4 times(4 different appointments, was waiting for each 2 weeks, to get line installed in new flat. As talktalk is a incabable group i went to virgin guess what, the engeener came within 4 days! AND ALL SORTED!!!!!

ps would give 0 stars at customer service a d broadband speed if possible!

dont get trapped and choose different provider like bt , or virgin if you use alot the internet.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
london TalkTalk  
Broadband itself was fine. I had no problems with its speed or reliability. However the people I spoke to when my contract ran out were pushy and rude and I was misinformed which later I ended paying dearly for. And then more and more phone calls had to be made in order for me to not pay through the ear for something I wasn't aware of and each time the people were rude and unhelpful and nothing they said got done. Eventually I got out but It wasn't easy at all.
  • Satisfaction
    3 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Salisbury TalkTalk  
Internet connection frequently dropped; customer services poor. The only aspect that is adequate is the broadband speed (on the rare occasion that you are actually connected to the internet).
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
London TalkTalk  
The WORST COMPANY EVER. STAY AWAY FROM TALKTALK. Their customer service is appalling, they say they will phone you and they don't, they give you wrong information. You NEVER speak to someone in the UK, ever. Etc., etc.

AWFUL.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
United Kingdom TalkTalk  
All I can say is absolutely disgusting rude abusive incompetent staff. If you enjoy spending hours on the phone getting nowhere,questioning your own sanity this provider is for you. The customer service can give even the most placid person anger problems. Oh and also, totally hopeless and they take your money for services not provided.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
uk TalkTalk  
Talk talk have been awful from day one internet drops out constantly, told them this and they offered me an upgrade if I paid, I thought i had already paid for an upgrade when I moved to fibre optic. Called then again today as oddly enough speed tracker doesn’t work, the call cut me off and sent me a message saying if they don’t respond instantly get on with your day... shocking! I called them again to be told I can have a paid for upgrade again, I’m sure the technical team are just sales people. Contract ends in June so looks like they have permission to take my money and give a rubbish service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
TalkTalk  
an awful company, you dont know how much they have troubled us, they charge extra and its their own fault. a stupid company, i must say. dont go to this company because you will waste money and time. talk talk think because you pay direct debt you wont see how much you pay and can charge you money which will eventually make you poor. trust me, they are MONEY BEGGING LOSERS. thankyou and take account this review before you buy talktalk services and become POOR.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london TalkTalk  
I changed over three days ago. What a terrible mistake. The service breaks down intermittently eight or nine times an hour. Customer Service is useless. You are left hanging on the phone for hours . I am going to break my contract and move back to BT and let talktalk take me to court. They are appalling. DO NOT MOVE OVER.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
Leyton TalkTalk  
Truly one of the worst services I have received from any company for anything.

The internet is low on speed and constantly breaking down - which in it's own right wouldn't be the biggest problem... but the customer service, oh my lord.

An absolute piece of trash company, avoid at all costs, if nothing breaks you will be fine, but if it does you will be struggling. Dirt cheap - you get what you pay for.

Rant over

(Currently on my 7th call to customer service, over 3hrs on the phone in 3 days, the online chats are 'busy')

Trash
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Harro TalkTalk  
Do not use this company. I have had multiple problems and I have been charged a stupid amount of money to fix those problems when I was told I would not be charged. I would give them 0 stars if I could.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
They set it up to start working in December it didn’t work I called them several times and they couldn’t find my account every time then when they did I was with technical support for over an hour every time and it would never fix it they wouldn’t send out a engineer if when I asked after the third phone call. Then the modem stopped working I called to cancel which took over an hour and they then said I will be charge a cancellation fee EVEN THOUGH IT HAS NEVER WORKED. They then refused to cancel my contract saying the internet works when it never has and my modem is dead. NEVER USE TALK TALK EVER
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Crouch End London TalkTalk  

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