TalkTalk Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.5 stars
  • Customer Service
    2.5 stars
  • Speed
    2.3 stars
  • Reliability
    2.4 stars

Based on 11614 customer ratings since 2018-03-22 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

5269 Customer Reviews for TalkTalk

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Reviewer Location Reviewing Date Ratings
Since ive joined talktalk its been a NIGHTMARE! Been with them since July 2017 and had issues from the first day! Ive stuck to them as everytime I wanted to leave they threatened me with a disconnection fee of over £200. But NOT TODAY AS IVE HAD ENOUGH... Was on the phone for 4 whole hours nearly 5 trying to resolve an issue. 2 members of staff were sooo rude one screamed on the phone to me and when I asked to speak to the manager she
Said thanks I will now lose my job! How proffesional!?!? Im just shocked it doesnt even sound real!! The customer service ive recieved from them over the past months has been sooo awful. The level of disrespect ive had from them is unbelievable and shocking. Usually theres always just one bad staff but in my case my goodness is constant! And only from talktalk. AVOID at all cost. Even I have to pay bit extra elsewhere I will for better customer service!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hucknall TalkTalk  
Terrible terrible internet. Slower then my last internet provider before I had moved (virgin media) and it constantly drops out. Literally every 20 minutes it completely stops working and I have to either wait 10 minutes for it to come back on or reset the router. I find myself constantly using my phone tethering to get work done which is costly and ridiculous considering I'm paying for dedicated internet. To top it off the customer service is dreadful; very unhelpful and it took months to actually get the internet set up. When the guy came round to install it he tried plugging it in said our phone line was incompatible (which according to the website it wasn't) and then just left without saying anything. Took us 3 phone calls to find out that it was compatible and that he just needed to use a microfilter. After having the dropping out problems we've been on the phone to them numerous times and they just go through the same process everytime (is everything connected etc..) And they at the end when it is they basically say they don't know what the problem is. Despite this to cancel it it will cost us almost £100. Very unsatisfied and I'd advise anyone to go with virgin media if they can get it in their area (unfortunately we cannot) either way, just stay clear of talk talk.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
London TalkTalk  
Like most utility companies, customer service is appalling.
Be economical with the truth, sell the product, then grow cloth ears - quite a strategy but TalkTalk has it off to a fine art.
Regarding the product: Speed is nowhere near what's claimed, reaching 5mbps download is a struggle. Reliability is poor; speed frequently strangled and occasionally cut off, sometimes for hours at a time.
Wifi hub isn't the best and I reverted back to an old one.
TV box and package are a total waste of time. VERY slow to open. Not the easiest to navigate. Can't record. clearly designed to make you spend more. Needs ethernet cable.
Whilst I'm well aware that other providers are every bit as bad, I'm still moving to a new contract that'll at least save me a few quid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Ayr TalkTalk  
Customer service is appalling. Every time I phone the process takes about an hour. You have to hold to speak to someone, and when you finally do they are very slow to respond or to do anything. Over and above this the service is unreliable and gives constant problems.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Awful company always lags out and always cuts out
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kent TalkTalk  
TalkTalk is the worst internet provider ever.
No one should use it, and if you do, you have to leave them as soon as possible. Their advisors are useless as most answers are generated by machine. I had a problem with speed issues as it was less than 1 megabyte and I was always ignored.
I've decided to go further and registered a complaint, do you think anything happened? Nothing! After 1 month I've made another complaint, and it was ignored again. I result when I asked one of TalkTalk advisors what is happening with my complaints? He said, the they are marked as resolved.
The first time they actually called me and asked what is happening was only when I stopped my direct debits. In result when I was trying to break the contract, i was given different number for termination fee, first time it was 70£, then it was 50£, in result I've got a bill of 192£, which is totally stupid. I've decided to paid it off as it was worthless to speak to anyone of them, as I was always ignored, same felling as speaking with a wall. And even after I've paid that amount, they can not correctly terminate my contract and can not event send me my receipt.

No one should use TALKTALK, you will have more problems than benefits.
It is the worst provider ever and must be closed and investigated by police
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
The most shocking experience of my life getting through this phone call !!!!! Was on a phone to a lady to start with 20 mins and all in that time what happened I had to give my surname 10 times my postcode at least 15 and she responded it was me saying it wrong I said it very slowly and clearly and she wasn't understanding me at all after all that the phone cut of so I had to call back and go through all this again to then be on the line 30 minutes to then be told I after be at home for these checks what a absoulte joke and your broadband is shocking more then one device and that's it plays up if I don't not get a faster response when I call back tonight and some one who can understand me and help me instead of been on the phone hours I will not be paying my next bill and also I have a child who shouts be every 5 minutes you think I have time to repeat my last name and post code 30 times !!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wakefield TalkTalk  
TalkTalk is the biggest **** in all United Kingdom, don't ever make a contract with them, it is literarly pure cancer. Internet keeps falling, MOVING HOUSE PROCESS TAKES 2 WEEKS, and while they tell you in your contract you are guaranteed 50mbs download speed at least it doesn't even offer 30mbs. Not only that, the live chat and customer service ARRE USELESS. Literarly the worst live chat and staff ppl who can't deal with anything, literarly utter ****.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
southampton TalkTalk  
If I could give TalkTalk a 0 I would. do not use them.
1. They lied- said they install ariels and to get the TV
2. Called back to schedule the ariel after our TV arrived, claimed they didn't say that and I was stuck with the TV
3. finally got to return the TV package
4. sent us the wrong size bag to return items
5. it support hung up on me when asking about how to set up mini starter kit since no helpful links on their own website
6. said they didn't charge for the TV until it was plugged in- 60 pounds later... I was charged
7. given late fees since their bank messed up on direct deposit
8. internet drops constantly
9. calls drop constantly
10. whatever you do pick another company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
cambridgeshire TalkTalk  
I have been with talk talk for 3+ years with endless problems and the amount of time i have wasted speaking to their customer service staff is ridiculous.
I have finally escaped their grasp.
They really are very unprofessional, mislead, offer you "deals" that are worse than what you are on already and try to make the process confusing to hide the charges, 3 contracts at different stages over the 18 months where you need to keep adding dates to your calendar so you so dont get overcharged.
I was told when i was out of contract (2 weeks ago) one deal which was competitive but when i rang back i ended up spending over an hour on the phone to be mislead and attempted to be sold a higher package than what i was paying out of contract. The "other deal" mysteriously had vanished.
I have been cut off by them more times than i have fingers, i have been placed on "hold" for 10 minutes at a time sometimes as i am passed between 2,3,4 members of staff. And if you ever have a technical issue it wont get resolved, if you had the time....
I have also proved they have put caps on my speed, which only got resolved by "conversation", not by any engineer. to date i only got 50mbps on fiber large, where my neighbor received near full 80.
To add to this point ( as there excuse is always the your equipment to your house can reduce the speed ) If you pay for 40 mbps you end up received less than 30mpbs. So figure that.

Last time i was put into a new 18 month contract i also didnt agree to it, but somehow was signed up at their end anyway.

Their whole attitude is wrong, and seem to be more concerned about making commission while pretending to be doing your a favor.

The only positive i can say is they have been cheaper than some competitors in the past, though not currently on what they were offering me, but is it really worth the hassle to be with them, i think if they were £5 cheaper a month id still attempt to avoid them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
buxton TalkTalk  
Its just wont connect to some of my stuff that uses wifi and it also is very slow with 7 download speed
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
3 Rookes TalkTalk  
An awful experience, I basically paid for over a year to not have internet, no one ever helped and customer service were rude. Please choose another provider
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cambridge TalkTalk  
Honestly, TalkTalk is the worst ISP there is out there. I am honestly surprised it only took 30 seconds to load up this web page because the connection is atrocious considering I am 3 meters away from the router. Don’t bother trying to call them because you will get passed around more times than the amount of times you have to turn the router off and back on again. I have a stronger connection between myself and my biological dad whom I haven’t seen in 17 years than all of my devices have with TalkTalk as the internet connection.
DO NOT CONSIDER THIS ISP.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lancashire, England TalkTalk  
waiting for 11 days to get the broadband working and still not help, even contacting the head office is as useless as it gets. phone works but there is not internet, change the router 5 times not luck, DONT USE TALK TALK
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
queens park TalkTalk  
We've changes the router twice and we still don not have proper internet...It goes on and off all the time and it makes it impossible to work at home...
  • Customer Service
    2 stars
Bermondsey TalkTalk  
Awful! Customer service is terrible, the Wifi constantly logs you out, WiFi is incredibly slow when it does work!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bath TalkTalk  
Went on for a few years slow speed, thought it was just this area intermittent breakdown of connection could not use phone when on-line. had 2 weeks no internet & 1 week no phone No rebate they sent engineer out said they fixed it few days later bad connection again Changed provider immediate difference (EE) Brilliant . & Had about 30 scam calls from scammers who knew my name said they were from talk talk just wanted to get in control of my Laptop. Avoid Talk X2 waste of money .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
SA15 2st TalkTalk  
I sincerely hope every single empolyee of Talk Talk vanishes into thin air, because this is what feels like you're talking to when you call up customer service for the 9000th time asking for help because the internet is even worse than Macdonalds Wifi. This has been absolute torture because I live with my family and they chose Talk Talk but I will changing providers finally the time has come to say goodbye to this godforsaken company that steals rips off everyone. Talk Talk I sincerely hope you go bankrupt you absolute scum.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
east grinstead TalkTalk  
By far the most awful internet service out there. If you are looking for a speedy internet connection with good service this is the end of the spectrum from good.
Please do not buy this companies services to support their products at all.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
united kingdom TalkTalk  
Been with talk talk no for 8 months in new house and had nothing but trouble, i had no troubles before but an talk talk assistant telephoned me one day saying my broadband was extreamly slow and if i wanted to upgrade to fibre which i did, then the tele took forever to "wake up" and has done so since, alsi just brought a movie boost and had to phone talk talk as channels dont come on and it is like the remote control signal isnt going to the tv box. I currently have to reset the tv box up to 9 times per day to receive the tv. So avoid talk talkat any cost currently looking for new provider.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
dudley TalkTalk  
My computer was hacked in Nov 2015, the response was very poor
3 weeks ago I found my facebook was locked out as someone in Vietnam had attempted to enter, and I was advised that I should change my passwords.
This has caused me £70.00 and talktalk said their system had been attacked.
Today 2 scam callers called, I hung up on them and reported the matter to talktalk.
I am not satisfied with talktalk security, too much information is being leaked and their assistance is not up to scratch
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Central Scotland TalkTalk  
Lying about non existing services!Unreliable costumer service and broadband company overall!!

We've been been advised from a Talk Talk representative that our address is now eligible to fibre connections and that we should switch to it and guaranteed that the transaction would be completely smooth as we are existing costumers. We received the super-fast router within a couple of days and then one afternoon we lost connectivity. Called the costumer service and have been told that it will take 24 hours to do the transaction to fibre optic. (although they guaranteed before that will be no interaction of the services). To cut the story short, we spend a month with endless phone calls on the costumers services promising that we are going to be connected every time after max 24 hours and at the end they told us that our line has no capacity for fibre and we should start a new contract for normal broadband and wait another 2 weeks minimum to be reconnected!
We cancel our contract with them ended to having 2 months with no internet and we are still getting letters in regards to our account!!! that is no existence any more!!!!!

TRAIN your Costumer SERVICES!!!!! they are not even able to access the history of an account!!! they are extremely unprofessional and bad-mannered.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
N1 TalkTalk  
Awful,absolutely awful. Not only has my bill gone up, but I can barely access the Internet as I get the dreaded red light at least 5 times a day. Another customer lost as their CS team simply doesn't care
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
High Wycombe TalkTalk  
I called to cancel my account and the woman laughed at my face when I told her that I was cancelling because I was worried that my personal and bank information could have been leaked to the hackers involved in the crime. She was completely arrogant and sarcastic, literally laughing.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Camden Town TalkTalk  
This is truthfully the most abismal piece of tripe on the market. I'm having to type this review on my phone as the WiFi simply does not work. Utterly abismal and I would give 0 stars if the option was there. Save yourself and go someplace else.
London TalkTalk  
Very poor fibre optic! Hasn't worked since we had it and now we are stuck in a contract! That bad I use the hotspot on my iPhone to use the laptop in my home. They don't care about you as soon as you sign up. STAY AWAY FROM TALK TALK.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Carmarthen TalkTalk  
Don’t waste your miney and time you such an unprofessional co. they don’t know what they are doing. i would strongly suggest to stay away from these scammers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london TalkTalk  
Can't wait for my contract to be over with this company. They will give you 4 year old technology and deny it. They refused to deal with you over the phone unless you are at home and doing checks on the computer, and after you do that. They refuse to do anything about it.

Also no one on the phone speaks English or knows anything about technology they are clearly reading a script (badly)

If you are new in the UK and looking for an internet provider, save youtself the headache
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Service is highly variable in speed and connectivity.

Customer service is absolutely atrocious; almost impossible to actually get to speak to someone and when you do (by threatening to leave) they are completely script based and of no actual assistance whatsoever.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Manchester TalkTalk  
Talk Talk has an extremely poor customer service, there phone services are soo terrible. there is not point even having internet as it would not work in the next room. i have cancelled my contract with Talk Talk and paid the cancellation fee and asked if there is any other payments and the answer i got was this is all now after couple months the are asking me to pay £20.00. do not join talktalk. it is very poor and i wouldnt even want to rate them 1 star.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
ne46xp TalkTalk  
I used to be a talk talk customer. It was all ok at the first place. I had the download speed of 36 when I first got the deal and after some time it dropped down as low as 1-9. I made several phone calls but nothing had been done or sorted. This went on about 7-8 months and I decided to change my provider. I switched to sky and I m now paying 3 times more than I used to pay to talk talk, but I m now very happy with the connection and all of the other services. Not only this, I still keep receiving bills from talktalk despite I left them about 3 months ago because I have been told that I don’t have to do anything because my new provider was going to do everything on my behalf. I receive mails with my bills inside(bills of something that I haven’t even been able to use) and I can’t even reply to those mails as it doesn’t allow me to do so. You can’t even talk or connect anyone if u want to cancel something but instead if u want to buy or upgrade , they are very prompt to answer and talk to you.
I don’t even understand why this company is called TalkTalk, when they can’t even talk to anyone. Funny and ridiculous.
People, you better pay a bit more and get no hassle. Stay away from this TalkTalk ****.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Absolutely abysmal. After I asked them to look into problems, for the third time, they told me I would have to pay out over £70 for a technician! Terrible!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wirral TalkTalk  
As many other people's reviews, it pained me to give even one star for their customer service, if you could even call it that!
I have had no issues with the speed of my broadband or phone line. However, one day we decided to switch to the Esential TV package and remove our anytime call boost. We were not told that this package is basically a paying Freeview! Our package was supposed to go live in 5 - 8 business days, we received our Youview box and connected it up. Knowing it was not yet live. I made a call to a family member in England at 2.45pm. I received an email at 5.32pm saying you package had gone live. I found out that the call I made was charged £7.30 on to my bill. The call was only for one hour!
I went onto the chat to ask for an explanation and was told that nothing could be done, I escalated. I know it's for a small amount, but that was not my point. This was a week ago! I arranged a manager to call me back the next day at 6pm as I work during the day, they phoned me at 2pm. I could not understand one work the manager said on the voice message as he was speaking very fast and the accent was terrible. I arranged another callback, that didn't happen. It is now a week later and callbacks have never happened. Staff continuously promise callbacks at my desired time.
I work in customer care for a well known company, I am appalled at the service. I work hard every day to make sure my customers are happy, they barely lift a finger. I will not recommend this company. STAY AWAY!!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Southampton TalkTalk  
Honestly if it were possible to give zero I would. Temperamental connections, total disregard for personal data and the worst customer service I have ever encountered. Do yourself a favour and stay well away from this company unless you want to spend hours of your life in correspondence with them over the slightest issue.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Tendon TalkTalk  
Had talk talk for 2 months, was never working, was connected but there was no data coming in or out. after month of trying to solve the problem, they still didn't fix it so I left.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
East Ham TalkTalk  
Terrible company, avoid at all costs! Customer service slow, incompetent and rude. Have wasted many hours on the phone being treated like dirt. I went a month without internet because engineer after engineer failed to turn up, so wasted hours sitting at home waiting for them for nothing. Every time I called talk talk I had to explain the whole situation again, put on hold for 20 minutes at a time with no explanation. Each time promised another engineer appointment which failed to materialise. Eventually after a month of no service was forced to cancel with talk talk and am still owed money which I am having great difficulty getting back. Worst company I have ever come across.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
Unfortunately I have to give one star!!
Absolutely horrendous. Internet hasn't worked since it was fitted. Two one hour sessions with on line engineers still not resolved it. Went through to customer services to cancel service as goods not for fit for purpose and was told I have to go without broadband working for 28 days as proof of not working in order to get out of contract!!
Very poor customer services; completely scripted. Hung on for 20 minutes before being dealt with and got moved from pillar to post! Wouldn't touch them with a barge pole. My pet hamster could provide better customer service- and he's been dead for two years (RIP Hammy!)
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brighton TalkTalk  
If I could give a zero star i would. This company is absolutely useless. I have had 10 months of no stable internet connection, they trying to charge me £65 plus VAT for a technician charge, yet the problem is still ongoing. Run if you can, you better off paying more. The customer service is rubbish, you can't understand them and they just don't care they getting their pay why should they care.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Harkstead TalkTalk  
Talk Talk is completely and utterly THE worst broadband supplier in the UK. We encounter problems every day without fail, and at one point out Internet was completely cutting out so we phoned customer service. First of all, the advisers were extremely cheeky and blunt. We were told that the Internet was not working because there was more than one device connected to the Internet. This of course is absolutely ridiculous as broadband is supposed to be able to support numerous devices. Basically, the woman told us that it was out fault that our Internet was not working and that she could do nothing about it. I would not recommend Talk Talk to even my least favourite of people but unfortunately we are stuck with it as because of where our home is situated we cannot get Virgin or Sky, but to anyone who can receive the better services, please do. I'm positive it would be money well spent compared to this terrible excuse for an internet provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow TalkTalk  
I had wanted to leave talk talk for many years, as the reliability of my broadband was very bad, I tried for months to resolve this but gave up, as not one person could help, the main problem is they don't listen to you and they really have no idea how to help. We called to cancel and was persuaded to get finer, we have less broadband and also no phone line for most of the time since we changed, and you have guessed it nobody can help. Terrible, terrible service, no matter what the deal, I would say don't go with them, as if you have a problem, they are useless at resolving it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
London TalkTalk  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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