1,452 Customer Reviews over 146 pages
-
- Location
- Kettering
- Reviewing
- Shell Energy
- Date
- 2022-11-14
- Comments
-
Wished I'd never changed, slow , keeps dropping out customer service is non existent.their service not only effects my streaming etc but also security cameras etc
- Location
-
- Location
- STEVENAGE
- Reviewing
- Shell Energy
- Date
- 2022-11-14
- Location
-
- Location
- Bury st edmunds, suffolk
- Reviewing
- Shell Energy
- Date
- 2022-11-14
- Comments
-
My internet connection was absolutely appalling, it kept disconnecting from the internet to the point that after *many* phonecalls to Shell they sent out an engineer.
The best he could do was to make a second frequency available to connect to and that kept dropping off too!
Do *not* go with shell if you want a good internet connection!
- Location
-
- Location
- Southampton
- Reviewing
- Shell Energy
- Date
- 2022-11-13
- Comments
-
Terrible service, always on hold, lack of support.
- Location
-
- Location
- Manchester
- Reviewing
- Shell Energy
- Date
- 2022-11-13
- Location
-
- Location
- Hereford
- Reviewing
- Shell Energy
- Date
- 2022-11-12
- Comments
-
Service drops out all the time. No customer service,almost impossible to make contact...then no help.it was fine with Post Office.
- Location
-
- Location
- GRIMSBY
- Reviewing
- Shell Energy
- Date
- 2022-11-12
- Comments
-
My broadband account with the P.O was changed over Shell energy,the contract expired end of July 2022. Icould not understand their charges to renew my contract so switched to BT, maybe not the cheapest provider but great service.
I returned the router ( supplied f.o.c by the P.O. )and received confirmation that I had sent them proof of postage. over 3 months later I am still receiving threatening e-mails demanding £35.00 for the router.I have spent hours on the phone and sending e-mails to try and resolve this matter but I am not going to waste any more time trying to reason with this useless bunch of morons, and will try to resolve this matter through the ombudsman.
- Location
-
- Location
- Newcastle upon Tyne
- Reviewing
- Shell Energy
- Date
- 2022-11-10
- Comments
-
My broadband was transferred from the Post Office to Shell and I can only describe this company as not fit for purpose.
Due to the area where I live I can only have the standard package, which was fine when I was with the PO, but not now.
The download speed over the last month has averaged at just under 6mbps and the upload 3.5mbps
I cannot watch catch up on the tv without constant buffering, during work meetings I have to turn off my camera, or drop out altogether.
I have spent hours trying to get to speak to them on the phone, but no luck, the online chat is not working more often than not.
The whole experience is very frustrating. I wouldn’t recommend Shell as a broadband provider to anyone.
- Location
-
- Location
- Torquay, Devon
- Reviewing
- Shell Energy
- Date
- 2022-11-10
- Comments
-
Useless. I am still being sent arrears statements when 3 months credit agreed for customer retention sb
Scheme. Take at least 45 mins to talk to anyone on phone.
- Location
-
- Location
- London
- Reviewing
- Shell Energy
- Date
- 2022-11-09
- Comments
-
Do NOT go with Shell. I have a small 2 bed flat and the wifi reaches 1 room, and disconnects with every device (and TV) that should be connected on a daily basis. I am now spending every day reconnecting things, resetting the router etc and I can no longer work from home. They also have terrible customer service and wouldn’t allow us to cancel despite the internet literally not working?
Our previous provider was Vodafone and we had no issues whatsoever.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Shell Energy are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Shell Energy.