806 Customer Reviews over 81 pages
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- Location
- Norfolk
- Reviewing
- John Lewis Broadband
- Date
- 2016-10-26
- Comments
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Signed up for Fibre 3 times - each time money taken etc and order all in place. Each time cancelled after JL BB not being able to provide after accepting the order or because they failed to remove my details from their systems. Each time I found out by checking that things weren't happening - they didn't tell me (apart from their error in applying for a direct debit which they intimated was my fault - took my details and took initial payment but DD failed as I'd given them the wrong details which were the same as they used to take money!) The technical helpline seems ok but everything else seems terribly run. Sad that John Lewis is going the way of other retailers. Reminds me of the Building societies changing to banks scenario where profit is now key. The BB scores are because I didn't get any at all.
- Location
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- Location
- Southampton
- Reviewing
- John Lewis Broadband
- Date
- 2016-10-23
- Comments
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Get another ISP there is no broad in JL broadband - its SLOW very SLOW. And quite a few drop out too. Counting down until I can cancel.
- Location
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- Location
- isle of Wight
- Reviewing
- John Lewis Broadband
- Date
- 2016-10-19
- Comments
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The internet and phone were not switched on by the date stated. Contacted customer service who said it would be on by midnight, all the bt engineers go home at 6pm so I knew that was a load of rubbish. John Lewis are going to be in breach of contract. Be advised not to bother, Mickey Mouse could do better.
- Location
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- Location
- Reading
- Reviewing
- John Lewis Broadband
- Date
- 2016-10-19
- Comments
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Bizarre. Serious connectivity problems on first day of going over to them. Couldn't fulfil ALL the security questions to investigate the problem, so they refused to proceed!!! Couldn't cancel...because I can't answer ALL the security questions! Infuriating - and there's no email address to try and get round the system - John Lewis Broadband doesn't have an email address!!! Even John Lewis customer services couldn't contact them. Next stop, Ofcom. Truly, truly bizarre. But then, it is run by PlusNet, so that explains it.
- Location
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- Location
- Surrey
- Reviewing
- John Lewis Broadband
- Date
- 2016-10-17
- Comments
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Have been with Waitrose/John Lewis for many years, whenever you had a problem it was easy to get through on the freephone number and I never had to wait more than a couple of rings for someone to answer. Ever since Plusnet run the call centre it is a nightmare, give up waiting for someone to answer after 20 mins hanging on, online contact takes at least over 24hrs for someone to answer if your lucky and for this reason I would not recommend.
- Location
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- Location
- Oxford
- Reviewing
- John Lewis Broadband
- Date
- 2016-10-16
- Comments
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Pathetic Broadband service, JL is not providing Parental control, it has mentioned in the web site but actually not comes with it. Very disappointing, Customer services/Technical support also did not know the parental control is available, waist few phone calls, (long calls) then found out its not comes with the package, Got kids home, now we are stuck to service for one year, cannot even cancel it.
Signup month ago, when receive the service it took more than three weeks. only found out about parental control after received the service, but still too late to cancel as customer services.
Call wait time is more than 20-30 minutes any time during the day.
I think JL is the only ISP who is not provide Parental Control
Very very disappointed.
- Location
-
- Location
- DN213JF
- Reviewing
- John Lewis Broadband
- Date
- 2016-10-13
- Comments
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Reasonable service but quite slow
- Location
-
- Location
- Eastchurch
- Reviewing
- John Lewis Broadband
- Date
- 2016-10-09
- Comments
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Hi was with BT before and when I went to John Lewis I did not see the feedback until I joined then I was a bit worried because a lot of the feedback was bad but for me I have had excellent service with no problems our family have been with Bt for 40 + years and the price just keep going up with no reduction for the loyalty so had to change I would recommend you try John Lewis
- Location
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- Location
- Cheshire
- Reviewing
- John Lewis Broadband
- Date
- 2016-10-07
- Comments
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Awful and avoid. Log calls online and they take over a month to respond. I followed process online to cancel only to be told they don't accept cancellations online - despite having the process there. So, I've written to them to cancel by snail mail - Whats the betting the letter gets mislaid.
- Location
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- Location
- Somerset
- Reviewing
- John Lewis Broadband
- Date
- 2016-10-06
- Comments
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I moved to John Lewis broadband from Plusnet to take advantage of their first year discount. They transferred me three weeks before the agreed date, (and before my Plusnet contract had ended), and have double charge me for my first month. I have tried to contact them using their website for over a week ( as I didn't want to wait half an hour on the phone) and despite claiming a 24 hour response time have received none. I even logged a complaint about poor service and have received no reply. Like other users, I am amazed that John Lewis have compromised their brand name with such poor quality service.
- Location
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John Lewis Broadband are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and John Lewis Broadband.