806 Customer Reviews over 81 pages
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- Location
- Scotland
- Reviewing
- John Lewis Broadband
- Date
- 2016-12-01
- Comments
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John Lewis and plusnet are the same broadband providers. When I signed a contract with JL, they connected my account with plusnet by mistake. It took them nearly a month and many hours of my time spent on the phone to them to resolve it. No compensation was offered. I'm now with no broadband due to JL/openreach issue and I'm told I have to wait nearlly 5 days for someone to fix it. Very poor service.
- Location
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- Location
- Worcestershire
- Reviewing
- John Lewis Broadband
- Date
- 2016-11-29
- Comments
-
Would like to put zero for all ratings.
Another day unable to access my emails, yet again.
- Location
-
- Location
- Wells
- Reviewing
- John Lewis Broadband
- Date
- 2016-11-29
- Comments
-
Oh dear !
What has happened to the excellent service John Lewis used to supply ?
Email website down, refusal to recognise me on the login page, 30 minute waiting time to answer a call, and no email address to send a complaint to !
Seems I am up the creek without a paddle...
- Location
-
- Location
- west bromwich
- Reviewing
- John Lewis Broadband
- Date
- 2016-11-29
- Comments
-
My 70 year old Mother cancelled with John Lewis and they tried to say that she hadn't..the customer service team were rude,aggressive and down right ignorant..eventually telling her she would be charged and cut off so she wouldn't have a phone for two weeks..nothing more than bullying which caused her upset..she's now waiting for reconnection to bt..John Lewis your a disgrace..
- Location
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- Location
- Shropshire
- Reviewing
- John Lewis Broadband
- Date
- 2016-11-18
- Comments
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Shame on you John Lewis call centre staff not interest in sorting problems phone line down for 14 days and still waiting for phone and internet conection Im type 1 diabetic and they asked me to email my medical records so the could log me as a priority case when I had a problem
- Location
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- Location
- Wimborne
- Reviewing
- John Lewis Broadband
- Date
- 2016-11-17
- Location
-
- Location
- Bracknell
- Reviewing
- John Lewis Broadband
- Date
- 2016-11-15
- Comments
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I have a Waitrose webmail account that most of the time I cannot access. The online reporting service does not work, nor do any of the other online complaints sites. I am not at all happy. I moved back to JL because of excellent previous experiences, not this time, I'm off.
- Location
-
- Location
- Bursledon
- Reviewing
- John Lewis Broadband
- Date
- 2016-11-12
- Comments
-
Swapped from plusnet to John Lewis to save £10 per month.The process was painless. The new connection is more stable and faster, which is odd as JL broadband is actually provided by Plusnet, or so I'm told. The regular dropouts in service have stopped and it is usable after 16:00 on a week day, something the Plusnet wasn't so good at. Overall, its not bad. I wonder if the improvement is due to the router being replaced from an old BT Hub3(that is not a mistake, I was using a BT hub on the Plusnet service) to the JL one, although it has the same specifications? Speed is hovering around 10MB
- Location
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- Location
- South Wales
- Reviewing
- John Lewis Broadband
- Date
- 2016-11-12
- Comments
-
I live 6.5 miles from the Exchange. Previously my speeds were 1.5mb. Now I get 35-36mb, with the lowest speed ever being 33mb. Good stable connections. My old ISP cut the connection at Noon, but JL didn't put the phones/internet back on until 10 pm. This is probably due to Openreach not JL, but expect a loss of phone service for most of the day. Very happy to have changed over to John Lewis.
- Location
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- Location
- Marlborough
- Reviewing
- John Lewis Broadband
- Date
- 2016-11-02
- Comments
-
Very slow speeds and when I have a problem I cannot get through on the phone as 'they are experiencing high call rates" Really? Every day? Poor service for a company carrying the John Lewis brand.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
John Lewis Broadband are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and John Lewis Broadband.