EE Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.1 stars
  • Customer Service
    3.4 stars
  • Speed
    2.7 stars
  • Reliability
    2.9 stars

Based on 3058 customer ratings since 2018-03-22 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1404 Customer Reviews for EE

Reviewer Location Reviewing Date Ratings
I have nothing good to say about this company. They are complete money grabbers stay well clear. The apps and website is continually faulty . Overpriced for very poor service . They are disloyal to their loyal customers , since I've been with them twice they screwed me over and put me out of pocket unnecessarily . Their duty of care to their customers is poor. And I look forward to the day my contract ends with them .
Hertforshire EE  
I now realise that EE broadband is a division of B.T. That says it all. EE broadband is like Britain today.....nothing works properly, no one gives a damn, prices go up without agreement mid-contract, no courtesy or interest in the customer. This EE Broadband is so slow it is not fit for the purpose in any way! A Scam!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Audlem Cheshire EE  
EE 4g is fine when it is working, however if you have a problem because your internet fails as mine did during an upgrade, you then cannot get through to the right people as they are an internet service and if you call you need details that you cannot find as they are stored on the internet that you cannot access. Eventually you discover that you have to send away your box and await a repair, which means over 2 weeks without internet!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Lincoln EE  
Bully’s. Internet is rubbish. Hit and miss. ‘Buy our upgrade and you’ll be ok’ That is straight bullying. It was fine till this upgrade started getting pushed by their lying customer service reps. Avoid avoid avoid
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
I've been with broadband for three weeks and have had bad connectivity and speed. However, the customer service has been great. EE have done everything they can to sort the problems out. They have responded very quickly to any calls I've made and engineers have been sent out the next day. The line was checked twice and no faults found so they are now sending out a new router AND they are reimbursing me for loss of service. Although there have been issues with my broadband, the customer service makes up for that. I previously had my broadband with Virgin Media - not only did it cost a fortune but the connectivity was also poor at times and their customer service not very good at all. I am therefore happy with EE overall and would recommend them to others.
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    2 stars
Nottingham EE  
Have been without broadband for 3 weeks and service still not restored. Spent MANY hours on phone already and 4 visits from Openreach engineer which have taken up 5 hour sliots for each. Warning that £50.00 penalty would be imposed if equipment at home is found to be the problem.
Long delays each time I call with assurances that they pride their excellent service. One return call promised faithfully but not fulfilled and one promise to supply replacement route by return not honoured. Personnel appear to be helpful but no progress has been made. The Management need to know these problems and take positive action to provide acceptable level of service.
We have two mobile phones from EE and receive low level of internet access or occasionally no service. All this living within 4 miles of a major city centre and less than 1 kilometre from the control unit. Decisive action required or replacement of senior staff who CAN DO and justify their positions.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Liverpool EE  
EE broadband = One big joke. The worst broadband you can get. Complete rubbish. Dead slow all the time. Tech dept do nothing. keep away and do not use EE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wigan EE  
I have made 。EE aware despite I have the fast broadband firbre it is slow and very often my computer crashes

I entered into a contract for fast delivery of broadband this is the worst broadband I have had and according to EE because the required speed in the area he stated in my contract I am now stuck with the broadband that doesn’t work whilst EE are happy to take my money and now suggested I go to the ombudsman

I entered into a contract to get a fast Broadband I did not enter into a contract for EE specify I have the speed according to contract but not the broadband delivery I noticed the attitude has changed since becoming part of the BT group when your business – finally fail You will not be able to contest the bad causes you have made

Members of the public be where this is a terrible company to do with throughout my complaints not able to receive the broadband I’m paying for iPad managers on the phone copy rude Speaking down to customers who contribute to watch that wages
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
MK42 9SD EE  
This is terrible broadband and EE is a terrible company to deal with. The service department literally do nothing except give false promises. The download speed for this provider averages as low as 1.2Mbps!!! This is basically Unuseble. Best advice?....KEEP AWAY FROM EE BROADBAND!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Broadstairs EE  
if i could give no stars i would. not fit for purpose. think dial up and then imagine something worse. terrible customer support which ive had to call at least 5 times every year. takes them an hour on the phone to sort it out and then give it a month or so and back to dial speeds again. just get a couple of bean cans and a bit of string. it'll be more reliable. anyway ive cancelled . it was quicker to just switch rather than spend another hour on the phone to their pony customer support team .and its cheaper and faster. good riddance
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
chatham EE  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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