EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.2 stars
  • Customer Service
    3.4 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 2725 customer ratings since 2018-05-22 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1411 Customer Reviews for EE

Reviewer Location Reviewing Date Ratings
Never known such slow broadband. Sometimes impossible to even log-on. Dead slow download speeds averaging about 1.1-1.3 Mbps. Really bad. I thought it was a fault but reading other reviews I see it is typical of EE. And also the Tech Services department absolutely sucks!! This is a very bad company. Dishonest.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Prescott EE  
Constant problems for months now with intermittent access to internet!
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
Stone EE  
No one should have to put up with internet this slow, this unreliable and this difficult to log on to. I repeatedly have to reset the router to get any sort of performance & even then it is hopeless. Customer service department is nothing short of incompetent. I seriously advise you keep away from EE broadband. The moment this dreadful contract expires I am leaving. I cannot envisage any other ISP being as shocking as EE!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dudley EE  
This is Dire Broadband. Just absolutely totally DIRE BROADBAND!!! It is so slow that it is hard to log on and difficult to download even emails. All those things that I took for granted with my previous internet service providers are a distant dream to me now. Words fail me to describe just how dire this ee company is. No help when I complain either, just a pack of excuses. I was mis-sold this. Make sure you avoid ee.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham EE  
Dies frequently. Currently, my broadband has not worked in 3 days. EE support asked to call back in 3 more days (!!). Once fixed, they only offered a refund for days the broadband has not worked... *sigh*
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Romford EE  
AWFUL broadband. Deliberately slowed my old broadband so I had to 'upgrade' to their new faster service which is totally unworkable! Drops out every 15 mins meaning you a forever losing work and having to reboot. Never get calls back from tech department.... I have now Switched to another provider which is easy and highly recommended.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol EE  
This company deliberately compresses the download speeds which are just too slow to be useable. Garbage broadband. Garbage company. Garbage Tech dept. Garbage user service. AVOID.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Connah's Key EE  
I have nothing good to say about this company. They are complete money grabbers stay well clear. The apps and website is continually faulty . Overpriced for very poor service . They are disloyal to their loyal customers , since I've been with them twice they screwed me over and put me out of pocket unnecessarily . Their duty of care to their customers is poor. And I look forward to the day my contract ends with them .
Hertforshire EE  
I now realise that EE broadband is a division of B.T. That says it all. EE broadband is like Britain today.....nothing works properly, no one gives a damn, prices go up without agreement mid-contract, no courtesy or interest in the customer. This EE Broadband is so slow it is not fit for the purpose in any way! A Scam!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Audlem Cheshire EE  
EE 4g is fine when it is working, however if you have a problem because your internet fails as mine did during an upgrade, you then cannot get through to the right people as they are an internet service and if you call you need details that you cannot find as they are stored on the internet that you cannot access. Eventually you discover that you have to send away your box and await a repair, which means over 2 weeks without internet!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Lincoln EE  

Loading...

  • 1411 reviews, showing page 9 of 142, skip to page 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Broadband.co.uk