1,612 Customer Reviews over 162 pages
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- Location
- Cheshire
- Reviewing
- EE
- Date
- 2020-07-22
- Comments
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We were promised a smooth change over by EE. It did not go to plan. They blamed Open Reach for the problem. When I spoke to 4 different customer service reps about their promise, I was either brushed off or spoken to very rudely. If you are thinking of going with EE dont bother. I literally just received a text from them to say they will provide an uodate in 5 days time, no need to call them! Really disgusting.
- Location
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- Location
- Ponteland
- Reviewing
- EE
- Date
- 2020-07-22
- Comments
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Absolutely terrible. When you test the broadspeed, the readings are usually quite good, but they are not backed up by the actual experience.
The connections drop randomly and stop in the middle of something. Some websites simply become unaccessible for a few seconds to a few mins and then reconnect. Totally unreliable. Really regreted signing with EE for broadband.
- Location
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- Location
- Not disclosed
- Reviewing
- EE
- Date
- 2020-07-18
- Comments
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Only had this broadband provider for about 2 weeks but I have had good experiences with them so far! We chose them because they kept on calling us about switching to them and persuading us. We initially said that we’d wait around until September to decide whether we would stay with Post Office or move to EE, but because Post Office has been intermittent and lockdown and everything, along with the inability to play Roblox properly, we made the decision to switch in June and not in September.
I like that it’s faster, much more faster than PO who I’ve had to use for years.
Minimal drops of connection occurred from the broadband end. Only two so far from the router’s end and they happened on the first day (it was the first day so it’s understandable)!
It does drop a little bit in some apps but I just close them out of the app switcher and open them up again and it works fine! Might be the iPad but I do not know.
Not intermittent yet but it’s still early days. I would recommend this lot for your broadband but I wouldn’t recommend Post Office! I’m glad that mum chose this broadband!
- Location
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- Location
- Hailsham
- Reviewing
- EE
- Date
- 2020-07-17
- Comments
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Not the best as I have never recieved the speed I am paying for. Been told it will be looked into but as of late nothing has changed.
- Location
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- Location
- Wallsend
- Reviewing
- EE
- Date
- 2020-07-16
- Comments
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Wireless connections are throttled can't even reach 1 Mb and I'm paying for the 2nd highest tier (top tier not available in my location). The customer service is generally nice but do not purchase this broadband as it a bad quality product. Suggest NOW TV as a provider as its far superior. (I have personally only experience 2 providers)
- Location
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- Location
- Saffron walden
- Reviewing
- EE
- Date
- 2020-07-14
- Comments
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Good company to deal with twice had a problem it was sorted within days
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2020-07-13
- Comments
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Don't use EE broadband. They provide 13Mbps download while Plusnet managed 34Mbps (same technology, also part of BT). They don't believe you when you complain, close tickets without consultation (I'm on #4 for same problem), send out engineers (#4 tomorrow) who confirm the problem, then close the ticket because "its fine our end" and play parse the parcel. Tickets can't be reopened, tickets aren't tied to master tickets, and you get content free "your bill can seen on our website" emails and texts every month.
I'm going to persue this for all my 2 year contract, by which time I expect to know every Openreach engineer in SE London.
- Location
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- Location
- Gatwick
- Reviewing
- EE
- Date
- 2020-07-03
- Comments
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Everything excellent, service, speed, connection in all rooms etc etc.. My only comment is I pay £28.50 Fibre plus broadband..at end of contract it goes up to £44.50
Cheaper price only for new customers, however at least they told me about price hike unlike previous company 'Sky' who just billed at higher rate without warnings..
- Location
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- Location
- Worcester
- Reviewing
- EE
- Date
- 2020-07-02
- Comments
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Called to enquire about renewal options.
Excellent professional service and realistic, honest advice given. Renewed on the same plan for 18 months.
While on the call the person I spoke to picked up (from the diagnostic information they had access to) there was a potential issue which, when correlated with EE engineers was confirmed as a potential line fault. Issue reported to BT Openreach. I had noticed that my Broadband had been acting up and so problem solved.
Very pleased.
- Location
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- Location
- UK
- Reviewing
- EE
- Date
- 2020-06-30
- Comments
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EE send you pointless "your bill is ready on our website" messages by email and SMS each month, and you can't stop them.
I have a speed problem, and its been a huge struggle getting through to second line support. You feel they don't believe you "Its working our end, ticket closed"
- Location
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