1,612 Customer Reviews over 41 pages
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- Location
- Lancaster, Lancashire
- Reviewing
- EE
- Date
- 2015-03-06
- Comments
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I looked at the reviews and decided to add my own.
I have been with Freeserve, Wanadoo, Orange, now EE since 1998.
Forget the Indian call centres, they are a waste of space.
The rest of the above 3 categories have been good.
Many years ago when the free internet Companies folded my service provider then must have brought in more servers to cope with the influx of new customers.
I have had 17 years of good service, EE also looks after my phone line.
This has been my experience so far, if it isn't broken, don,t fix it.
Other companies quote similar prices for my broadband and phone line service.
I have always had reliable service, but forget the Indian call centres, they are rubbish.
I hope you get a similar experience from your provider, I'm 66 now and if EE remains as effective I will carry on with them into the future.
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2015-03-06
- Comments
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Very poor quality broadband - slow and unreliable. Recommend avoiding them - the cheap packages will cause you stress and hours on the phone.
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2015-03-06
- Comments
-
Just arrived in London and was lazy finding a broadband operator. Now I regret not taking the time to look up on the internet for comparison. And since I am stuck with them for 2 years the least I could do was warn you against this lazier than I am provider. Should you get any issue, do not even bother calling the CS, the only thing you will achieve is get even more pissed than you were before the call. They cannot do anything: do a gesture of goodwill, pass you to a manager, help you... They will only say they are sorry which is fine, but is not the reason you called in the first place. Hope I'll get my broadband connection one day... you certainly will before me.
- Location
-
- Location
- Essex
- Reviewing
- EE
- Date
- 2015-03-06
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2015-03-05
- Comments
-
Connection keeps cutting out, 27 minutes to get through to customer service, 25 more minutes trying various things, followed by a promise to call me back....still waiting. Big regret choosing EE
- Location
-
- Location
- Maidenhead
- Reviewing
- EE
- Date
- 2015-03-05
- Location
-
- Location
- Maidstone
- Reviewing
- EE
- Date
- 2015-03-04
- Comments
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Hopeless service. decided to move from Sky to EE. What a regretfull decision. After a month long waiting..no internet...no right answer from customer team and teachnical team. They dont know what they are doing. Dont ever think of going to them
- Location
-
- Location
- Aberdare
- Reviewing
- EE
- Date
- 2015-03-03
- Comments
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Cheap but awful broadband experience. Slow and poor reliability. Not recommended.
- Location
-
- Location
- South Yorkshire
- Reviewing
- EE
- Date
- 2015-03-03
- Comments
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Good as long as their is only one user, any more and it completely flops and is very frustrating. They also block P2P connections most of the time.
My friend has virign and it seems flawless where as EE seems more like minor broadband upgrade.
Would strongly recommend against getting EE even if it is a little cheaper, not worth any savings.
- Location
-
- Location
- Richmond, North Yorkshire
- Reviewing
- EE
- Date
- 2015-03-03
- Comments
-
Our experience of EE is dreadful. When we signed up we were given a switchover date of December (before Christmas). Came the day and it was delayed into January but as BT had been given notice, BT stopped our broadband so we were left without broadband despite EE's claim that the switchover can be done seamlessly. When I complained to EE and told them that I relied on the service to access my business emails they told me that to use it for business was illegal and that anyway I would just have to wait 7 / 10 days until they could connect me to EE's broadband. I got on to Ofcom who gave me the number EE's head office and got the switchover sorted with a loss of broadband service for just a couple of days. When we did get connected, the service was so iffy we found it unusable - it was slow, kept cutting out usually when writing emails or preparing messages on Ebay or Facebook so we would loose the messages before they could be sent. I can tell you I was in the doghouse with "her indoors" for changing service provider as she had rad that EE had a very poor reputation. Complained on Facebook and got a response and eventually received an emailed instruction to change settings which worked for a couple of days but back to same shaky connection. I have sent a very frustrating day trying to connect friends and relatives of Facebook but it keeps cutting out. We never had this problem with BT and TalkTalk before that. The other frustrating problem is trying to contact EE and speak to a human being; calls to them can be 20 -30 minutes before you do and even then I can't understand them and they can't understand me. So, if you are tempted by EE's offer just DON'T TAKE IT UP - you'll be sorry if you do. I am. Signed Mr V.
Angry
- Location
-
- Location
- romford
- Reviewing
- EE
- Date
- 2015-03-03
- Comments
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Was completely mis sold by a lady who i was to embarrassed to ask what are you talking about as she spoke so ridiculously fast! I Specifically said I didn't want a higher bill before you know it I had a monthly charge of £10 added on! Customer service is more than awful they don't care about there customers nor want to know the problems you may be having they just put you on hold and cut you off. All in all my experience with EE is horrific.
- Location
-
- Location
- london
- Reviewing
- EE
- Date
- 2015-03-02
- Comments
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Consistently very slow. I wish I had not moved to EE and will leave ASAP
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2015-03-02
- Location
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- Location
- Hillsborough, Co.Down
- Reviewing
- EE
- Date
- 2015-03-02
- Comments
-
Recently switched to EE. Went from bad to even worse- if that is possible.
You spend hours and hours of your life on hold waiting to speak to someone, then get cut off when the phone is answered.
The customer service is dreadful - I have had the EE broadband service for around 3 weeks now, and most of that time,I have had no internet. I have been calling India to get someone to fix my internet in Northern Ireland...cheap for them, but very difficult to communicate with.
If you want no broadband, poor customer service and to spend hours of your life on hold listening to tinny music, then EE is the one to choose.
Do NOT pick this company.
- Location
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- Location
- North devon
- Reviewing
- EE
- Date
- 2015-03-02
- Comments
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AWFUL!!!!! Had broadband installed into a holiday home that was to be let out. We live three hours away from property so couldn't pop back easy. Took three months to receive router as they had wrong address yet everytime I called they would say they had the right address till the 5th call they told me oh we haven't got the right address here. Then it wouldn't work. Calling them is a nightmare! Customer service useless, have had the phone out down on me multiple times after waiting half an hour to get through!!! Then after we finally get our router... Get it working... We get a letter saying you want to cancel please send router back. Call ee, first time got through lady asked what my name was and said your not the account holder (I'm the joint account holder) and she just put the phone down on me!! Got through again after 15 mins and they said there was no evidence to why we was sent the letter. And whilst he was looking up our details I could hear other people in office saying stuff like "you should hear this dick head... Wants money back ha ha ha" I'm pretty appalled by their attitude! Now we are just waiting for the Internet to get cut and dreading having to call them again. Worst company I've ever come across. Ever.
- Location
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- Location
- Manchester
- Reviewing
- EE
- Date
- 2015-03-01
- Comments
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I have been with a few providers from BT to TalkTalk and i thought it could not get any worse with TalkTalk.... i was wrong....
I signed up for a 12 month contract and the engineer took two weeks to arrive and he fitted the line.. and there was a post code mix up or something so my internet did not work for another 2 weeks so it basically took them a month to get me up and running..
First bill they tried to take DOUBLE the amount of money from me.. for the engineer visit. Luckily the money was not in my account.. the internet constantly lags and freezes on me when it did get running.. and whenever i speak to customer service which is based in Mumbai India.. all i get is rude and DELIBERATELY obstructive representatives on the phone doing there very best NOT to solve the problem of my internet being constantly turned off for no apparent reason among the staff that LAUGH down the phone when your trying to make a complaint and hang up on you after putting you on hold for 30 minutes... the service is shocking... Even the service in the UK based areas is terrible even the billing department.. they say we will add compensation for spending hours on the phone being given the run around only for it not to be put on the account and lie to you.. but after hours and i mean hours of trying to find out why the internet is so laggy and trying to make complaints about advisers putting the phone down on you only to get NOWHERE its like talking to a robot on the other end of the phone... trust me every single phone call i have made has been the same... and if you want lots of headaches and your time wasted feel free to join them but let me tell you this EE DONT EVEN HOLD A CANDLE TO TALK TALK AND TALK TALK IS ONE OF THE WORST I HAVE DEALT WITH IN MY WHOLE LIFE.
STAY FAR AWAY.... TERRIBLE!
The only thing i can give them credit for however is compensating me for the issues i have had but its a rough ride getting them to compensate you.. (i just dont back down)
- Location
-
- Location
- Crowborough
- Reviewing
- EE
- Date
- 2015-03-01
- Comments
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A truly horrendous experience. Right form the word go we have had problems. Terrible slow connection. Very poor customer service when we have called up to get the connection back online. The router resets to a default that makes it reboot every 10 seconds. This can only be sorted via calling the EE support team. This takes about 1 hour to get through to on a good day. We were told not to turn it off. It does not have a standby mode. Useless! If you have more than 3 devices connected the router has a melt down and no-one can get online. If you decide to move provider then they will charge you a disconnection fee even though you have paid upfront for the entire year.
Do not go near EE for any service be it broadband, mobile or any other pie they have their sticky little fingers in!
- Location
-
- Location
- wigan
- Reviewing
- EE
- Date
- 2015-03-01
- Comments
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Extremely disappointed by the service no broadband for 6 out of the last 30days. Customer care should be called customer neglect,very difficult to speak to someone and when contact is made often get cut off. Considering EE is in the communication business they have a lot to learn but as a major player in the industry I don't think that they care.I have given my notice to these jokers.
- Location
-
- Location
- ilminster
- Reviewing
- EE
- Date
- 2015-02-28
- Comments
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Never had such bad service, always slows down when mothly payment due and get messed round firstly they say its not them them its my computer, just a load of bollicks, it takes on average 2 hours to get through to them to be given a load of crap.would not even recomend to my enemys let alone friends. steer clear from the worst service and speeds on the net
- Location
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- Location
- Garndolbenmaen, Gwynedd
- Reviewing
- EE
- Date
- 2015-02-27
- Comments
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Rock solid with exceptional speed and stability. Way out in the sticks but get a ping of 16ms, down and up speeds of 37Mbps and 7Mbps respectively. Have had no need to contact customer services hence not scored. The install was problem free and prompt.
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2015-02-27
- Comments
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PATHETIC, Avoid it, worst service you can get. Ordered a house move request, 15 days and engineer visit is done and still no sign of Broadband. I have spent hours on costly PHONE CALLS. You will reach customer care in 30 min waiting time and then customer care people will transfer your calls 5-6 times and in end some one will hang up. FRUSTRATED !! .... Please avoid. I will now have break contract and pay 100£ and shift to perhaps Virgin or someone else.
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2015-02-27
- Location
-
- Location
- Lancaster
- Reviewing
- EE
- Date
- 2015-02-27
- Comments
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What an absolutely horrendous company EE are. I've had various problems for 18 months. I took out their fibre broadband package due to the low cost and promises they made.
I was promised caller ID which never materialised, a Bright Box 2 router but I was sent the older Bright Box 1, and fast broadband which never happened.
During peak times I would struggle to achieve 5mbs although I was quoted an average of 30mbs on ordering. Occasionally I would even struggle to reach 1mbs.
Also, when I try to visit a website or use an app the internet just won't work every so often unless I refresh the page.
To top it all off they removed free evening weekday landline calls from my package without notice, I only realised when I recieved a huge bill the next month.
Avoid like the plague!
I'm now with Sky and they're such a breath of fresh air in comparison.
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2015-02-26
- Location
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- Location
- Coventry
- Reviewing
- EE
- Date
- 2015-02-25
- Comments
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This is the worst company i have ever dealt with my whole life, My God Talk about the shittiest customer service ever and the management are the most arrogant people a customer can ever deal with, that is if they pick there calls, all am saying is i regret till today why i singed up with a company like this, who don't care about there customers and are very arrogant and inconsiderate at all. Take my advice do not even dare sign up with them ....
- Location
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- Location
- prestwick
- Reviewing
- EE
- Date
- 2015-02-25
- Comments
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Thought i woould post because i looked at reviews following initial frustration when i moved to EE and was annoyed with the service. Why then the good ratings. Well perserverance won the day and i have had three providers who were unable to diagnose a simple problem which EE have now fixed and after i perservered.
My speeds were always 1mb or thereby n switched cause EE guaranteed 3MB. AFter switching i was still only getting 1 MB. I contacted EE and had to go through the usual rigmorol of switching off on etc ethernet connection Foreign contact centre, blah blah. Nothing worked. Eventually they diagnosed a noise imbalance and sent out an engineer from BT. He spent about three hours at my house All free and replaced just about everything still no joy. Eventually he went to local exchange and found a "spare" connection which shortened my route to exchange, Voila instant 8MB. Initially when switching everything back on i got 4mb but eventually over a week the line trained up to 8MB nearly 9mb. I also had one other issue with EETV in that the You tube was freezing after say 10 mins. I contacted them and they have informed it is a known issue which they are preparing software upgrade and will be on all boxes remotely over the next three days.
So after three weeks all is well with a little bit of perserverence and some misunderstanding and communication on both parts i couldnt be happier therefore creidt where its due. I realise i might be lucky as i now know that there are several factors to gettting good broadband but as i say credit where its due to EE as they were the only ones to fix a three year issue at my house.
- Location
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- Location
- Essex
- Reviewing
- EE
- Date
- 2015-02-25
- Comments
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Ordered broadband with weekend calls on 15th December 2015, it is now 25th February and our service has still not been activated, no one has had the courtesy of calling to update us, tried calling customer service , on hold for very long periods of time, they told us that no money would be taken from our account, however they have started charging us for a service they have not yet provided. AVOID AT ALL COSTS!!!!!!!!!!!!!!!!!!
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2015-02-24
- Comments
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Honestly why is EE so bad?? I have had my mobile with them (orange) for 15 years and have always been pretty happy. It was a good deal, too good it seems. Poor customer service, no-one seems to care that I am 10 days without internet which in 2015 is unbelievable! Can't use my TV as I would like (no netflix or iplayer) and I was left internet-less on my birthday. As my family are not UK based, the fact I couldn't Skype etc was a real problem! They need better training and far, far better management all round.
- Location
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- Location
- Derbyshire
- Reviewing
- EE
- Date
- 2015-02-23
- Comments
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Fibre Slowband. I was persuaded to 'upgrade' from my quite reliable copper line broadband to EE 37Mbps fibre broadband, What a complete farce it turned out to be. Fine in the day but at busy times the speed drops to as low as 5Mbps! Streaming video content is impossible. The so called customer service is terrible. The off shore tech support team are pathetic. You spend hours trying to get help and it amounts to nothing. Some are rude, most are uninterested. Others put you on hold never to come back to you. I've been told on more than one occasion there is a system fault, try again tomorrow. Utter rubbish. The problem is contention ratio, either that or a deliberate traffic throttling policy. I'm not sure if any other provider is any better but I can say avoid EE at all cost if you want to retain your sanity.
- Location
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- Location
- Glasgow
- Reviewing
- EE
- Date
- 2015-02-23
- Comments
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Moved from Sky to EE. Regret it so much, Spend hours on hold to try shocking service promised call backs none received. AVOID AT ALL COSTS
- Location
-
- Location
- Wigan
- Reviewing
- EE
- Date
- 2015-02-22
- Comments
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Ordered EE Fibre before reading any reviews but I needn't have worried. Modem came on date promised. Was installed on date promised (they did all the switching for me) Speed was better than promised and finally tv box came on promised day. Excellent service with which I am well pleased
- Location
-
- Location
- England
- Reviewing
- EE
- Date
- 2015-02-22
- Comments
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This is the worst wifi we have ever had, it is stupidly slow and most of the time wont even load up a page even though it says it is connected.
- Location
-
- Location
- newtown
- Reviewing
- EE
- Date
- 2015-02-20
- Location
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- Location
- Nottingham
- Reviewing
- EE
- Date
- 2015-02-19
- Comments
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They boast good value, that is if 'great value' includes no internet and a lack of customer service.
It took over a month of EE dragging their feet before we even had a connection. Now it just cuts out intermittently every few minutes. Worst connection I have ever had.
To make matter worse the customer service is just as poor. We have made at least 15 calls from the outset to try and get the internet working properly. We just got passed around advisor's like a baton, to then be left with no result. They say they will contact you back and then do nothing. When you finally ask to speak to a manager, there is a 'form' they need to send and then again you hear nothing!
I wish we had not gone with EE. I have to work from my Android hotspot at the moment thanks to this. Poor all round, wish I could give zero stars.
- Location
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- Location
- Belper
- Reviewing
- EE
- Date
- 2015-02-19
- Comments
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I went with EE as they offered a good deal at £2.50 per month. Well you get what you pay for? I found poor customer/technical service. Spent many hours speaking to someone on a distant continent. Going through the same checks over and over again. Calls up to an hour at a time (including waiting). Low speeds down to 0.4 mb/s. Just can't wait until next week.....I am moving ISP!
- Location
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- Location
- Crowborough
- Reviewing
- EE
- Date
- 2015-02-19
- Comments
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Overall, very disappointed with EE. The relationship started badly. We were three weeks without an internet connection because EE mishandled the switch over from Talktalk. Thecphonevworked but no internet. No apology of course and no compensation although to their credit they didn't charge me for that period. Now, having been with them for six weeks, so the speed should have settled down, speed is just about ok in the day but hopeless in the evening. It's even too slow for EE tv to work properly. As for browsing, it's too frustrating to try. Wish we had stayed with Talktalk; their speed was much more reliable.
- Location
-
- Location
- United Kingdom
- Reviewing
- EE
- Date
- 2015-02-19
- Comments
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Worked out of the box when delivered back in Nov 2014 cant complain about speed as getting 13MBS compared with 1.5MBS before upgrade
Strangely BroadBand username and password settings bore no relation to those on the card in the box...It worked so I left it alone..
Stopped working monday evening and was unable to get through to customer services on Tuesday before travelling to Europe
Back today and spent an 45 mins in an EE shop trying to contact Tech support...No answer again
My son found some info on the net so we logged into the router and changed the Broadband user name and paswword to the ones on the card..Didnt work
Bit of messing around with the username and it finally accepted it with the suffix @fs .....
Can only assume the Router was setup under a default account IE Not mine...EE discovered this and killed it....
This is poor service especially when you cant even talk to someone...
Dont even think about using EE for home Broadband unless you are VERY Technically confident....Im no expert but do this for a living....
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2015-02-18
- Comments
-
I moved to EE from sky and was initially impressed with the offer they provided. However, soon i realised the quality of service is poor. Both broadband speed and also the customer service. To start with I tried calling the customer service early in the morning/mid afternoon and both times it took them almost an hour to even pick up the call. Very disappointed !!!
- Location
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- Location
- Derbyshire
- Reviewing
- EE
- Date
- 2015-02-17
- Comments
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Would of given it 0 stars if possible!! Speed slows to unusable at peak times and not much better the rest of the time.
I had a fault and had to call the Indian call center multiple times. They ask u the same questions and u never get anywhere, Some just put the phone down. Told me there was a fault outside the house then sent an internal engineer. Given up now and just put up with the fault until the 12 months expires. DO NOT USE
- Location
-
- Location
- County durham
- Reviewing
- EE
- Date
- 2015-02-16
- Comments
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Worst broadband i have ever had , best i have had out of ee brightbox 2 is 12.2 mbps upload , 1.9 mbps download .
Rang them a while ago , took me ages to get some sort of answer , they took me through setting and made a few changes it then improved very slightly but after a few days back to square one , trying to go on youtube or watch a movie is like waiting for an amstrad to load up "PAINFULL"
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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