EE Reviews

Broadband very slow I have rang EE and they are not prepared to do anything about it

• Satisfaction
  1 star
• Customer Service
  2 stars
• Speed
  1 star
• Reliability
  1 star

I had a small problem with my broadband and phoned the customer service who were very polite and helpful and over a few day's and a engineer who was excellent and new what he was doing sorted it all out. thank you all so much. i have been with EE for a long time and so happy and pleased with the service i have received from all the Staff at EE THANK YOU AGAIN.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

I’ve been with EE three years now, had some issues with sky before and it was a pain to speak to their Indian support.
Had an issue once with EE when switching from sky, had to call them a few times, they’ve fixed it and gave me one month free. I’ve had fibre, then fibre plus, now I’ve signed up for fibre plus again.
It’s easy to contact them, at 8:30am I had to wait for consultant about 7 min but then around 12:30pm they’ve picked up straight away.
Sky would be £3 cheaper monthly but I’m staying with EE as it was always fine for the last three years.

• Satisfaction
  5 stars
• Customer Service
  4 stars
• Speed
  5 stars
• Reliability
  5 stars

I have been a customer for many many years and now decided to change provider. Customer service difficult to reach, I had twice my broadband speed reviewed and "rectified" however it'still very slow, certainly always much slower than contracted, a smooth streaming or quick downloading is nearly impossible. I live in the centre of London when having a good broadband should not be an issue

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

I received a cold call to join EE broadband a year ago on a 18 month contract. I was told that it would be "cheaper & faster" than my sky broadband I had at the time which was giving me download speeds of around 10Mbps.

I agreed to join - paying a severance fee to Sky.

Unfortunately, since I switched over the internet speeds were very slow <1Mbps and sometimes the internet completely dropped. I raised the issue multiple times with EE and did all that they said to remedy this. It was always slow and the drops in connections kept happening.

Ultimately, after a while EE sent an engineer who was able to get me speeds of up to 6Mbps (albeit for a short time) but the drops in connection got worse. I was fed up and kept raising the issue.

Finally, at end of December I asked to leave the contract without paying the severance. They said that is not possible and I need to give a formal notice of leave and then they have 30 days to try and fix the issue. I did that.

They sent someone round and tried a few things but the issue wasn't solved. I gave my notice at end of Jan and EE informed me I need to pay the severance fee. Their explanation was that the issue that I raised was "fixed" when they put in a solution and any future issues I have are treated as a new issue and hence for their part they have fixed my issue. I have raised more than 15 issues in the time I was contracted to EE - all of which are apparently closed. And because of this I am to pay a severance fee when I leave EE.

To top it off they have the nerve to call me yesterday to incentivise me to stay with them. You can guess what my reply was!

• Satisfaction
  1 star
• Customer Service
  2 stars
• Speed
  1 star
• Reliability
  1 star

Very expensive at £32.50 a month over a 12 month contract. I found staff annoying and rude. Service poor and speeds random. Wouldn't use EE again.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Poor quality of service overall. The staff are helpful but unfortunately you can't polish a turd.

• Satisfaction
  1 star
• Customer Service
  5 stars
• Speed
  1 star
• Reliability
  1 star

Not particularl;y good in my area

Wel’ EE broadband is one of the worst service provider in uk so far everyone knows.
I been with them nearly 3 years as I had no choice but at the end I did terminate the contract without pay as I stopped direct debit .
i don’t care what action they will take as EE didn’t care about my service.
Usually EE customer service are very poor.
Finally ,I do request everyone not to take EE.

• Satisfaction
  1 star

I have been with EE for a number of years. No major problems with speed. When problems have arisen they have been dealt with quickly!

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars