EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.2 stars
  • Customer Service
    3.5 stars
  • Speed
    2.8 stars
  • Reliability
    2.9 stars

Based on 1823 customer ratings since 2020-04-12 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,518 Customer Reviews over 152 pages

  • Reviewer
    Location
    Coventry
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Over-priced, incredibly slow and EE teams that are very difficult to pin down what is happening / why it's terrible. When I asked to leave they all said that they understand why and they are surprised at how long I have stayed given how terrible it is. Even leaving - they have made it so difficult - my new provider will do it / i should have done it - here is a bill for last month even though you thought you'd left etc. Good news when you're really messed around they offer you a £15 voucher towards a bill that you don't think you should be paying anyway!
  • Reviewer
    Location
    Rural staffordshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Been with EE for 3yrs - needed wifi calling and no mobile reception where we are. 3-5mb download speed, poor, but typical for area. Everything was fine until I got a fault on the line, and again and again and again. The Customer services are very polite but utterly powerless to correct faults. 10+ weeks without phone and internet whilst trying to self isolate. I've had legal threats from organisations I who money too on top of financial stress of not being able to work online or manage any of my financial affairs. EE response - we are not obliged to pay compensation so we won't. EE are not a serious business - just sharks. Super quick to take your money, but no intention to actually provide a service. Ofcom needs to pull its finger out and FORCE these zombie businesses to behave like a serious essential utility provider or put them out of business.
  • Reviewer
    Location
    Braintree
    Reviewing
    EE
    Date
    Comments
    Terrible experience with this underhanded company. I realised a couple of years ago that we were completely over paying for the broadband speed we had from them. Called them up to cancel and they managed to sell me a new discounted 18 month deal. After 3 months they put the price up when it was supposed to be fixed for 18 months. Then at the end of the 18 months they start charging nearly double the agreed rate and wait for you to notice! Taking advantage of the fact that people are busy these days and not always paying attention to the companies ready to steal your hard earned cash from right under your nose. Disgusting way to treat loyal customers! I shall be seeing if I can take this up with a consumer watchdog or similar.
  • Reviewer
    Location
    Wales
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could give negative stars, I would.

    Being with EE is like pulling teeth. It's like a full time job except you have to pay them. In short - it's excruciating.

    Speed is atrocious. Router drops connection at almost the exact same time every day. Sometimes it stays down for days. Customer support says nothing is wrong. Well, they're wrong.

    Of course, they're more than happy to keep taking our money, even though they provide no service whatsoever, other than an obnoxious flashing yellow light.

    If I could eradicate one thing from this earth, it would be EE. They are toxic. Do yourself a favour and avoid them. Avoid a lifetime of hardship and stress. It just isn't worth it.
  • Reviewer
    Location
    .
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I thought Post Office was bad but EE's taken it to the next mile of bad.
    With Post Office, the internet would be inconsistent but EE it stays on apart from when it restarts but I've noticed my room is a Wifi Blackspot so a couple of weeks ago restarted toe router to try to eradicate the blackspot. Unless Argos and YouTube were down simultaneously, my room has just today returned to being a Wifi Blackspot. At least whenever the Post Office wifi was working, it would work in my room but I've had a blackspot in my room occur after the 14 day period. The first time i restarted it fixed. i thought this happened again when i was on discord and messages weren't reading, turns out the channel i was on got deleted. today youtube would buffer and argos wasn't refreshing so i had to turn off my ipad wifi and was like Oh bother, here we go with my room now being officially classed as a wifi blackspot again.
  • Reviewer
    Location
    Hampshire
    Reviewing
    EE
    Date
    Ratings
    • Customer Service
      2 stars
    Comments
    We’ve been waiting for the broadband to be connected since the end of August. After numerous calls, engineer appointments that never happened, it was raised to the head office after an official complaint was sent to EE. I had a call back today (7th week since we ordered it) to be told that this order is not going through because it got stuck SOMEWHERE and needs to be cancelled and that the new order will be placed today, HOPEFULLY connected in 2 weeks.. Team on the phone is well trained to sound nice, just about it. I wish I came across these reviews before..
  • Reviewer
    Location
    Wiltshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    I can't give a star rating for broadband speed and reliability as I didn't get that far.
    Promised that they would try to get me fibre and would call me if there was a problem.
    No call, cancelled my current service and I've had to use mobile data to get internet.
    No apology or acceptance or responsibility for leaving me with no broadband despite complaints. Avoid at all costs.
  • Reviewer
    Location
    Shotts
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Switched from bt to EE as it was supposed to be an easy switch, unplug and plug the other router in, I'm now left with 5 days no internet as they cant figure out what's wrong, cant review much else. Not to happy about it as im working from home and need it.
  • Reviewer
    Location
    Glasgow
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Simply the best provider I've used; I only get 30Mbs at my address, but that was enough for 3 people to hammer it throughout the lockdown. It has never crashed once
  • Reviewer
    Location
    Bury
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    They’ll set up a broadband appointment with you two weeks in advance at the earliest, you’ll take off work to be home for the setup, then they will no-call/no-show, then they won’t do anything to fix it besides call the next day with another list of appointments you will have to take even more work off for :)

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.