1,556 Customer Reviews over 156 pages
-
- Location
- Northern Ireland
- Reviewing
- EE
- Date
- 2022-01-13
- Comments
-
Awful customer service and support.
When our phone line was taken over in error either by a mistake by EE or another ISP EE did everything in its power to profit from the situation.
We told EE we were in no contact with other ISPs and that we did not want them to cancel our broadband contract. EE charged us an early cancellation fee anyway.
We asked for a refund on the fee since EE cancelled the contract without our consent. EE told us they would only refund the early cancellation fee if we signed a new longer and more expensive contract.
We offered to take out a contract for the duration of months remaining on the original contract at the same price we were paying before but EE would only amend the price. They would not accept a shorter contract than 24 months.
EE were also effectively holding our phone number ransom unless we signed their new contract since they would offer no support for getting the landline number we had for 25+ years back unless we signed their new 24 month contract.
We cut our losses after spending days on the phone with EE and we ended up having to go to ombudsman to get the early cancellation fee money back.
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2022-01-10
- Comments
-
To be honest, this is the second year using EE broadband, I am surprise that there are people suffering from EE internet service, I face some problems in the first couple of months, since that everything is ok, my bill is the same for 1 year and half now. I want to find another internet provider because EE is expensive I think maybe I will find best offer.
- Location
-
- Location
- hastings
- Reviewing
- EE
- Date
- 2022-01-10
- Comments
-
best isp bar nun in my opinun had bad openrech line for over 3 years with 3 difrant isp's nun could get openrech to fix it but thought i'd give ee a shot as my sister had them and they sorted a fault on her line quickly well within a mounth and openrech saying they could see no fault a lovely lady did a video call with me and my dsl droped when i was on the call she run a line test and found a bad cabel 450 meters away from me she then got openrech to replace it and have had no drop outs since ee got there after 3 others isp's failed top work !!!
i do use my own mesh network for wifi i recomend tp-link deccos
- Location
-
- Location
- Reading
- Reviewing
- EE
- Date
- 2022-01-06
- Comments
-
DON'T DO IT - dont be tempted. EE are the worst provider ever and have terrible customer services. you cannot contact them unless you also have a mobile with them. Staff are rude and don't do anything they promise. still spamming me with texts after 18 months despite me asking to opt out through various channels. please chose someone else, litterally anyone else.
- Location
-
- Location
- Newent Gloucestershire
- Reviewing
- EE
- Date
- 2021-12-30
- Comments
-
We have had fault, after fault after fault, with intermittent issues. We have reported them, but as they say they can't find the fault, they will not do anything.
When faults have been found, we where promised cash back on our bill, to ring up to be told they had no proof of faults on their system.
We have left them, as we couldn't watch on our smart TV without buffering, our kids can't access in their rooms, just dropping out two or three times an hour.
The customer service is appalling, they will say anything to shut you up.
Honestly don't bother.
- Location
-
- Location
- N15 6UE
- Reviewing
- EE
- Date
- 2021-12-21
- Comments
-
Sorry but it's terrible. The customer service seems its making an effort, but we spend often days without Internet, the speed is terrible and they would not let us terminate the contract. Just awful waste of our money. Thanks
- Location
-
- Location
- Stoke
- Reviewing
- EE
- Date
- 2021-11-24
- Comments
-
Asked Plusnet to add a new router to our house such that we'd have two separate wi-fi's. They said that was fine but proceeded to unplug our existing WiFi and not supply us with a new one. When they finally did supply us with one WiFi it was unreliable and overall very poor. Awful.
- Location
-
- Location
- Mk
- Reviewing
- EE
- Date
- 2021-11-18
- Comments
-
Have spent 8 hours with dodgy connection. I qm paying £35.50 for a really poor service. There has to be better providers out there
- Location
-
- Location
- Shropshire
- Reviewing
- EE
- Date
- 2021-11-16
- Comments
-
Pathetic speed, dlm capped it at 7.79 just after renewing contract. Was getting 14 before, sync speeds stuck for months. Nobody will sort it. Ee say it's open reach that set profile and openreach engineer says it's isp. One side is lying and I know line is capable of twice the speed so no I don't rate them.
- Location
-
- Location
- Aberdeen
- Reviewing
- EE
- Date
- 2021-11-11
- Comments
-
do not get EE wifi it will drop in and out all the time not even worth the money
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.