EE Home Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.
Recent Customer Ratings for EE
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 2407 customer ratings since 2018-09-18 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
1423 Customer Reviews for EE
| Reviewer | Location | Reviewing | Date | Ratings |
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Constant problems with speed , really slow. Sometimes the WiFi doesn’t work for a full day which is really annoying & it came to a point where everybody in the house was just using their mobile data. |
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| Emma | Manchester | EE | 2019-05-31 | |
Constant issues with speed and quality through contract. Trying to get through to customer service is like pulling teeth. The speed never came near what was advertised and we had very few weekends where we weren't throttled, again - not what was advertised. Avoid. |
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| Harry | Kirkintilloch | EE | 2019-05-26 | |
Switched over from very reliable Sky ISDN, because of the 10GB mobile data offer. Took over 2 weeks to settle down - constant dropouts/speed issues etc. Infuriating, compared to top providers. But a month on, the speed is constantly 20 mbps (advertised as 13),and the router/modem seems to have a better range than the cheapo Sky box. Seems a good bargain for £21 (so far). Haven't had to talk to customer support, as yet. |
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| GwernT | Caernarfon | EE | 2019-04-29 | |
Initially my contact was for a complaint relating to one of their authorised online sellers called Metrophone. When I tried contacting them their telephone number was not in use, so I tried cancelling the purchase. Eventually I was in contact with a guy called Daniel in the exec team at EE, and credit where it is due, he was brilliant. I was so impressed I decided to take out my broadband with them, but I told him I had read some bad reviews about waiting time for equipment and connection. He sent me a mobile Internet device with data FREE of charge for the interim peroid. Four months later, Daniel had left the business and EE have used the direct debit set up for my mobile phone and taken £45 for the FREE device (my mobile phone contract was £14 per month)! I struggled to get my money back and I am now in deadlock. The exec team have passed me from pillar to post! One of the team actually made threats towards me, suggesting that if I don't agree to their resolution suggestions, they will revoke the resolution deal from the original complaint back in December! Absolutely appalled at the handling of THEIR mistake! Be warned .... they cannot be trusted with access to your bank account! The bank did get the £45 back, but I would not pay anything by direct debit to this company ever again! |
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| Caron Richardson | Greater Manchester | EE | 2019-04-24 | |
Dry poor broadband speed, I suspect due to a poor landline connection to the hub. |
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| Mark Taylor | Horbling | EE | 2019-04-22 | |
I was an EE mobile customer and the service has always been excellent, I received an email from EE offering a deal on their fibre broadband and, as a mobile customer I would get 10mb of free data on my mobile. It also came at the same time sky put up its prices. |
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| Ken Jackson | West Molesey, Surrey | EE | 2019-04-11 | |
The worst customer service provider in uk..i wish i never went for EE broadband and landline |
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| Marzia sherzad | EE | 2019-03-27 | ||
The mobile network I found to be very good |
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| teddy lindley | Devon | EE | 2019-03-26 | |
Lied to again and again by customer services, very poor signal slow speeds. Not what you’d expect at all. |
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| Phil Stevens | Malvern | EE | 2019-03-23 | |
Worst WiFi ever advertises 36mbps speed but I can’t even get over 5mbps on my Xbox customer service takes the piss and the WiFi can’t handle 3 phones a computer and an Xbox. Pile of rubbish. |
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| Ollie | EE | 2019-03-16 | ||
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
