3,590 Customer Reviews over 90 pages
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- Location
- Preston
- Reviewing
- BT
- Date
- 2016-09-19
- Comments
-
If I could have given less than one star for reliability and overall satisfaction I would have. Truly appalling broadband with signal drop several times a day, this was over a period of nine months despite numerous calls to customer service who claimed to have "identified and fixed" the problem. If it doesn't get sorted this time, I'm going to Trading Standards.
- Location
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- Location
- Preston
- Reviewing
- BT
- Date
- 2015-07-03
- Comments
-
The broadband speed is brilliant but only had it a week and the service has gone down in my area and they don't know when it will come back on! Plus I keep getting cut off every time I ring up!!!!!
- Location
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- Location
- Preston
- Reviewing
- BT
- Date
- 2021-09-07
- Comments
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Waited over a month for a refunded bill. Refunded me £5! Had to to ring multiple times this week to chase and get my full refund of £40 to be told today I would be receiving it by check in the next 10 days. Quick enough to take it tho! I cancelled within the first week coz your engineer couldn't be bothered to fit the router in my living room and left wires all over the floor when I have a 1 year old and a puppy. Nothing but hard work. Wouldn't advise anybody to use BT
- Location
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- Location
- Prestonpans
- Reviewing
- BT
- Date
- 2018-04-10
- Comments
-
I do not understand, how people can give such negative opinions about BT. After a several years horror with TalkTalk, switched to BT, and what? Everything works fine and smooth. Expected arround 26-30 Mbs down, got 51 constant speed as promised for BT Infinity 52! It is now 20 days from switch date. So, I adviced my son in law to switch as well! He did it and what??? ...happy, speed as promised 51 on every test. Before switch I've got 10 to 16 from promised 76 Mbs. Disconnections twice a day, nightmare!!!TalkTalk always said and had an excuse, that this must have been a line problem, or router fault. Liars!!! This was a total waste of money and time with previous broadband provider, just excuses and apologies, never got a concrete advise! Call centre - rubbish, you are talking with Delhi. Chat rubbish, always problem to connect! At BT, you can do most things via www. They inform you via email, about every single issue. I do not gloryfy BT, but it is much better option, than TalkTalk and to be honest, other broadband providers, as I had to do with some of them earlier.
- Location
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- Location
- Pudsey
- Reviewing
- BT
- Date
- 2023-01-23
- Comments
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Booked in November 2022 to upgrade to BT fibre. Wanted to install all cables under floor level, day before installation moved all the furniture, lifted the carpet, installed ducting with a pull cable ready for the engineer. Took a day off work to assist and make the job easier. Monday morning arrives and an engineer turns up. I explained what I wanted and how I could help. The engineer said he didn’t have a cable long enough, he had a 5m and not a 10m.
I am a little bit shocked that in this day and age engineers don’t have the correct equipment to undertake and complete a simple job. Shame on you BT for such a terrible service
- Location
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- Location
- PUDSEY
- Reviewing
- BT
- Date
- 2017-10-02
- Comments
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This rubbish and worst company even not deserve one star. I have applied broadband at dated June 03, 2017. Even after passing 50 days, i did not get internet and at dated July 25, I have requested to cancel due to no longer required. I explained the reason to one, then he transfers to next then transfer to next. same reason I explain to everyone and line dropped. then called back and again explained to 2-3 staff members then again line dropped. no one called me back. then I traveled outside country and I received bill coz the line was not being canceled. so far today as of oct 2, 2017, after passing 4month, I have called more than 15 times, spent more than 3 hours in call holding/talking and up to today I am not able to get rid of this rubbish. one says the service is being canceled, the other says not canceled.
is there any senior staff of this company looking this review or we just wasting time to write this review.
- Location
-
- Location
- Purfleet
- Reviewing
- BT
- Date
- 2018-09-20
- Comments
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Terrible costumer service with poor broadband network provided i have 4g network on phone faster then their cable connection dint get any help from-the operators are just passing my call from one to other put on hold and then close the call.
They charged 30£+ extra a month at the end of contract refusing to give any money back or offer you a deal.
What BT are doing is lure good deal with new costumers and as soon are hooking you on contract they just ignore you but are very good on charge extras.
For the peace of mind stay away from them unless like me you had no other options as they run all lines
One star ratings is too much for them.
- Location
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- Location
- putney
- Reviewing
- BT
- Date
- 2017-04-05
- Comments
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since signed up always been a very poor services !
and today teopping conection every minute
- Location
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- Location
- Radstock
- Reviewing
- BT
- Date
- 2019-01-22
- Comments
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The worst service I have ever received!
I was initially sold a package which was at a great price and thought this would be a simple and successful purchase.
I was informed it could take a week to install the broadband, which was not an major issue.
Then I started receiving calls and messages daily from a call centre that barely talked a word of English, and after 9 days realised they were trying to tell me they had to cancel the order and start again. This frustrated me but I allowed it to happen, as I had little choice.
To cut a long story short after 2-3 weeks I was told this had to happen again and it could take up to 3 months for the service to be installed. I simply told them to cancel and I would go elsewhere.
This is not acceptable for this day of age, and I will never attempt to go with BT again!
- Location
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- Location
- Radstock
- Reviewing
- BT
- Date
- 2019-10-24
- Comments
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Very bad company, call them 5 times already, they did send enginer he change the hub for New but internet still keep dropping out, low speed even if I choose the highest option, So pour customer Service keep telling the same lies, they cant deliver good signal, stay away from The company
- Location
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- Location
- Rainham
- Reviewing
- BT
- Date
- 2018-01-29
- Comments
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I was virgin media costimer for 8 years.i chance my mind to swap with bt.SUCH A BIG MISTAKE i made I suppose to get internet on 25 jan after 3enginer visit still i don’t have internet at home i called them finally they gona send me another enginer wich is going to be fourth:))
Am i get internet maybe 31 jan i hope otherwise im going to go back virgin again.DONT GO TO BT !!!!
- Location
-
- Location
- Ramsey
- Reviewing
- BT
- Date
- 2015-08-21
- Comments
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Avoid this cowboy company at all costs. Literally the worst company I've ever had the misfortune of dealing with. Had no phone or broadband for over 12 weeks now. Six engineer vists scheduled but none have ever turned up. It's getting to the point where I have no where to turn but pursue the legal route. This company are a bunch of lying con artists who do nothing to help there customers.Avoid Avoid Avoid !!!!!!
- Location
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- Location
- Rasharkin
- Reviewing
- BT
- Date
- 2015-07-14
- Comments
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EVERYONE!!! Please Read This!!! I was with BT but the money I was paying P/Mth was too much... I got 7Mb/min unlimited B/b, landline, unlimited anytime calls - Now I pay the same to a Diff provider but I get 32Mb and satellite TV and landline and anytime calls and unlimited fibre plus a free 32 inch LED TV!!!!! BT have a lot to answer for if you ask me.
- Location
-
- Location
- Rattigan
- Reviewing
- BT
- Date
- 2013-11-04
- Comments
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BT Broadband is very slow less than 500Kbps most of the time. The free BT Sport app is useless and to be honest 3G gives quicker speed than I get. I have tried all the test and actions to improve the speed BT suggest and its no better and getting worse.
It is £30 per month for unlimited broadband and a complete waste of money, will switch as soon as I can.
- Location
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- Location
- Rayleigh
- Reviewing
- BT
- Date
- 2020-06-16
- Comments
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I thought I was the only one until I read the reviews for BT. I am paying £39 PM for their Complete Wifi package. It is the most incomplete service I have ever experienced and they do not care about the customer.
I have had broadband issues every day since 20th May with speeds between 0.9mb and 40mb. Most times it is less than 10mb which kills my Sky Q mini boxes. A total of 5 engineers have been booked but only 1 actually turned up, the rest...who knows because BT certainly didn't know what happened.
I am thinking to cancel my payment and see them in court.
If you decide to go with BT, then you only have yourself to blame, I certainly regret it.
- Location
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- Location
- Rayleigh
- Reviewing
- BT
- Date
- 2016-10-14
- Comments
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Terrible terrible mistake in choosing BT, broad band has not worked once since joining and will be a month in 6days since the supposed start up date. New customers considering them DONT the staff are rude and simply disconnect the phone line when they can't answer why the issue hasn't been sorted out yet or they simply transfer you back and forth between departments. Completely incompetent and lack of knowledge.
- Location
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- Location
- Raymonds Hill (near Axminster)
- Reviewing
- BT
- Date
- 2012-09-08
- Comments
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Broadband speed from the Axminster BT Exchange is ABSOLUTELY APPALLING!! I'd happily pay more for a faster broadband.
- Location
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- Location
- RBWM
- Reviewing
- BT
- Date
- 2020-05-29
- Comments
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When it works (90% of the time) it's brilliant. When it does not, then customer support is a nightmare - press this, press that, hold ................ AND it's not cheap !
Had to apply for the credit twice when BT Sport went off line due to COVID-19.
- Location
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- Location
- Reading
- Reviewing
- BT
- Date
- 2021-11-09
- Comments
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Went for a deal with free Fitbit and ‘Great Wi-Fi’ in every room. 3 months on no Fitbit with no help from customer service after several calls and emails. Multiple rooms without any Wi-Fi even though they are 10 meters away from the main Hub.
- Location
-
- Location
- Reading
- Reviewing
- BT
- Date
- 2023-03-21
- Comments
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I've been on BT fibre (to the cabinet) for nearly 4 years. The download and upload speeds have been as advertised, pretty fast. Reliability has been very good with very few glitches.
The only thing that bugs me is that they don't let you have a fixed IP address.
- Location
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- Location
- Reading
- Reviewing
- BT
- Date
- 2023-08-16
- Comments
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I don't recommend BT internet service to anyone.
Very bad experience about internet service and BT policies. I would like to give less than one rating but there is no option available. Since I had to leave UK due to some unfortunate reasons and they don't have any policy which can waive off my account closing charges.
Just wanted to milk customer's money.
- Location
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- Location
- Reading
- Reviewing
- BT
- Date
- 2018-05-13
- Comments
-
BT have been absolutely awful for the past year, both in terms of wifi connection and actual customer service. We are a group of 4 students and more often than not we cannot have more than 2 of us using the wifi. Their customer service is absolutely appalling and it is very clear they do not care about their customers one bit. They were meant to return after they tried to install the broadband and realised they couldn't not install it properly as they could not access the required room but then never returned. Since then we have reported issues on numerous occasions, and on one of these occasions they said they would send an engineer out the next day, which never happened. When asked about it it turned out they hadn't communicated between themselves and the required engineer. In the past 24 hours we were promised a phone call back at 5pm which never happened, to which our account holder rang them and once again they didn't have a note of this. The man she spoke to said he would call her back in 5minutes which once again, never happened. It is absolutely ridiculous how little they care about their customers and how time and time again they attempt to charge us extra just for them to actually do their job correct. They frequently try to play the "number of devices" card against us but considering the wifi is awful even when there are only 2 of us in the house or if one individual using the internet at like 2am this is definitely not the case. We struggle to access our university website and use articles that are required for our assessments and this should not be the case. Do not go with BT. Last year I was with plusnet, paying far less, with the same number of people/devices in the house and getting far better connection.
- Location
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- Location
- Reading
- Reviewing
- BT
- Date
- 2018-10-07
- Comments
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I bought a 5-day wifi from them thinking that I will be able to connect from home. Although I live in Reading near the centre, there was no signal, not even close.
So I called customer support to cancel it and get the refund. They said they can't do it and I need to do it online.
I've managed to cancel this wifi online without using it at all, but never got the refund from BT. Poor.
- Location
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- Location
- Reading
- Reviewing
- BT
- Date
- 2016-11-11
- Comments
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Having switched to BT Infinity from Orange standard broadband, I have seen no discernible improvement. Just before writing this review, I experienced two pauses while watching iPlayer via the Infinity hub. On a few occasions,, my desktop has lost the connection. Perhaps if there were several people in the house all sharing the hub, it might come into its own. I have several months of my contract to run so performance over the remaining period will determine whether or not I feel it is worth the extra money. At the moment I reserve judgement.
- Location
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- Location
- Reading
- Reviewing
- BT
- Date
- 2014-11-21
- Comments
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As of today if I do not get any satisfaction from BT I will throw they equipment out of my house. Below is some of the dealings I had with BT staff from England, Scotland, Ireland and India and still nothing sorted
I would like to invite you to a problem I am having British Telecom. On the 11 July I place an order for BT to install telephone line, broadband and TV package (included with the package I would receive £60 of Sainsburys Vouchers) as I had completed my order on line. I then contacted one BT staff on telephone number 0800800150 to confirm my order and told the young man that I wanted to bring my telephone number from virgin media with me to which he agree I could do that he also said that I did not need to do anything as BT would contact Virgin media to close my account and at the same time get the telephone number over from them he also confirm that there was a BT line at my property and a date was agreed for installation on the 24 July 2014.
On the 24th July 2014 two work men arrived and spent sometime trying to find a line into the building eventually their left and said someone would contact, but no one contacted me so I call them a couple of days later ended up speaking to number of people in India who did not have a clue what was going so having made several more calls later I eventually spoke to someone by the name of Lauren Atkinson in Sunderland who was very apologetic and eventually she told me that she would arrange an engineer to come out to me on 31 July 2014 she also promise that she would then call me back in the afternoon of 31 July 2014 to check everything was going alright I also made her aware that I would like to make a formal complaint about the service I was receiving and the cost of many calls I was having to keep to contacting BT on my mobile phone she also agree that I had made several very long calls to each time to India and I would be given back that money ( I never got that call she promised) so I rang again and asked for her and excuses were made that she would call me which did not happen. An engineer suddenly turn up on the 30 July 20014 and found the line to the building then left after saying someone will come to run the line into my property. Another engineer arrived the following week and connect the line in my property and after lots of calls to India once again I finally got my Internet connected (but it did work for several days) and the phone connected on the 10 August 2014, but no email address and I still do not have an email address at the time of writing this email to you. On 13 August 2014 I spoke to Kiera from Scotland who said she was sorry, but no one had contact Virginmedia about closing the account or transfer my telephone number and I would have to do this myself so the following day I contacted Virginmedia who confirm no one has contacted them form BT and that I would have to give 30 days notice (Kiera did say I could send the bill from Virginmedia to BT for them to pay it) On Saturday 23 August 2014 I rang BT and spoke to Alex I explain that I wanted to cancel the order due to it taking so long to complete , but he was very rude and aggressive and said if I cancel I would be made to pay for the full 18 months contract. Over the period of time trying to get BT to install all these items in my property I have made hundreds of calls to various people and not one of them have follow through or sorted out the installation or even calling me back when their said there would and you ask for them their never available to speak with me there and always some body new to speak and the same old apology I'm sorry I'm sorry but nothing ever got done I even try telling them their were doing a great job just to get proper service. I also was told that I cannot receive my £60 Sainsbury's voucher or any of my sports apps because I do not have a email address
On the 27 August 2014 I rang BT again and spoke to a female who told me her name was Colin - customer service from Aberdeen she admitted after reading some of my notes that I have been treated pretty badly, but could not tell when I would get my email address she also said I could not cancel on my bases that I believe BT has breach its own contract with me by not completing its installation agreement on the date 24 July 2014 or even now with me it also seems to me that much of BT staff are reading from scripts as every one them will say sorry over 20 times during the conversations, but it means nothing if you are not getting the service you are paying for BT has even have the cheek to start taking payment from account. Here are a list of some of the other BT staff I have spoken too since 11 July 2014 all at my own expenses Katie ( who mess up the very frist sign up) Shrey, Lav(the person who mess up email address), Jagriti, Roopa, Cas, Mikhail, Ankur, Zoe, Saawan, Sakshi, Minekshi, Tenzin, Sairon (told me he wasTenzin manager), David, Jim, Katie, Daniel, Arijit, Srinivas all said there will call me back and none have. Contact 31 August 2014 2x Soumyadipta, Aravind, Amrin, Sulktana, 1st September 2014 Viantha Kutti,subraja, 2nd september 2014 Tina( who was rude), Daniel (doncaster) I believe either David or Jim was the one who told me their would contact virginmedia to bring my phone number over and close account.
- Location
-
- Location
- Reading
- Reviewing
- BT
- Date
- 2015-08-12
- Comments
-
Thieves! Started to charge me for a service I never asked for. I complained they said they would refund and passed me on to someone else. Then was told it couldn't be refunded. Will be pursuing this further. Fortunately my contract is almost up so will be leaving. Also is very difficult to get through, probably due to all the other people complaining about being ripped off.
- Location
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- Location
- Reading
- Reviewing
- BT
- Date
- 2019-07-02
- Comments
-
I read the reviews. It’ll be different for me I thought. Let’s try BT. What a mistake. Left Sky for BT business on Superfast Fibre.
Day: 1 No phone or broadband connection. Call engineer to fix, sorted later that day.
Day 2-4: No problems, great router.
Day 5: BT inform us we are leaving them in 2 weeks but we can change our mind and stay.
Day 6: BT terminate our service and give our telephone number back to Sky. Business now in turmoil - no receptionist, no online access. Numerous telephone calls to BT. Can’t find our number, join the complaints queue, no action being taken as we aren’t their customer any more. So much for the 2 year contract.
Day 7: Give us our neighbour’s telephone number.
Days 8-14: BT place 4 new orders, none of them right.
Day 15: Today. We have our telephone number back but broadband now cut off.
We have lost £1000s in business over the last 2 weeks, not to mention face/reputation. I am absolutely livid with them.
For God’s sake, for your sake, don’t go with BT, they aren’t fit for purpose.
- Location
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- Location
- Reading
- Reviewing
- BT
- Date
- 2015-07-24
- Comments
-
BT was a nightmare and the services I received was poorly. The speed was so variable and quite often I could not read newspapers online because of weak internet speed. When I have had broadband issues it was unbelieveable how BT handled my complaints from India. It was terrible. I noticed that BT people over the phone were telling different things about the problem and it was not innocious mistakes they were rather lies about when BT will resolve the problem or what was the problem. BT has ruined my work as I was working from home and I have been hugely dependent on e-mails which did not work with BT.
I warn you be careful about BT and do not waste your time BT look something else....I lost quite few years with BT and paid so much. I wish I have never have had this unprofessional services from BT.
I feel spry for those Indian agents on the other end of the phone line who were forced to lie about the services they offer.... Shame on BT!
- Location
-
- Location
- Reading
- Reviewing
- BT
- Date
- 2016-07-20
- Comments
-
Non existient customer service, unreliable bband connection, billing errors and inability to handle simple reqest like transferring the service to new address. Constant calls from their rude sales team.
- Location
-
- Location
- READING
- Reviewing
- BT
- Date
- 2018-12-20
- Comments
-
Complained to BT about our Broadband constantly dropping out, each time I did this BT advised me to get a better, faster Deal, a new contract. Now we are paying over £50 a quarter. We tried to end our Contract and were advised we had to pay £216 if we pulled out. We still loose connection from time to time and BT say they don't guarantee constant connection. They said, "Complaining on social media can be effective" lol check out Facebook posts, EFFECTIVE? Are you kidding? We have been bludgeoned into paying more and more each time we have complained, by telling us to upgrade to this and that, and I'm sure we are not alone? Did this ever happen to YOU? We had an Openreach engineer sent out to our home to fix the fault by BT? Great he found out what was wrong, fixed the problem. All good then? No. The engineer went out to his Openreach Vehicle and filled in his report stating No problems found? WHY? Because BT-Openreach would get away with paying Compensation to Customers if the report states this. BT allowed this, turned a blind eye. Now today if the Engineer finds a fault in your home you have to pay a fee of £75. Is that the same TRUSTED Engineer from OPENREACH sent out by BT? Yes it is.
I've spoken to BT today asking them to change over my account to my wife's name as my health is deteriorating and it would be less stress later on. I have also asked for a lesser cost contract £29.99 for 18 months. As advertised on TV, But they refused.After 50 years being with BT. My Advice to all that want a phone-broadband etc, stay well clear of BT. you will not be disappointed.
michael n Betty lewendon
ps
Were you or your family, or Buisness treated with the same Scam-Con, by BT- Openreach to deny Thousands of Customers Compensation? BT-Openreach must have all the Engineers reports, Was your fault report same as ours? Lies, Ofcom UK media watchdog, have they been informed about this pratice?
- Location
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- Location
- Reading
- Reviewing
- BT
- Date
- 2014-10-08
- Comments
-
I changed to BT broadband & anytime calls worst mistake ever my broadband is that slow it drives you mad l have called BT many times got through to India every time they are rude & can't help you at all, the only time l got through to the UK was when l said l was leaving BT which l can't do as l am in a 18 month contract when l explained my broadband was slow l was told if l wanted it any faster to change to fibre optic my reply was at your price l can't afford it plus l want you to sort out my broadband that l am paying for l then got told where l live the broadband is slow which l no is not true l called BT before l changed and was told l would get a good speed, so now l am stuck with BT until Xmas 2015 and can't do a thing about it. I have sent them emails but they just don't reply. SO BEWARE WORST COMPANY EVER
- Location
-
- Location
- Reading
- Reviewing
- BT
- Date
- 2017-01-21
- Comments
-
So called superfast unlimited broadband is expensive, slow and recently keeps cutting out. Talking to BT online is a nightmare because they never check previous records and you have to start again each time, also very slow.Hoping to change provider soon.
- Location
-
- Location
- Reading
- Reviewing
- BT
- Date
- 2021-12-22
- Comments
-
Pros are being a big company, you can always speak to customser service, they will try to help and will send engineer. Broadband quality is generally OK and reliable. Cons are they are expensive and Also they are hopeless at house moves. something always goes wrong.
- Location
-
- Location
- Reading
- Reviewing
- BT
- Date
- 2015-06-17
- Comments
-
Absolutely shocking, terrible customer service, terrible broadband speed, not reliable at all. We didn't have proper service for 6 months and bt is just not interested.
- Location
-
- Location
- Reading
- Reviewing
- BT
- Date
- 2016-10-28
- Comments
-
BT are the absolute worst provider I've ever had to deal with. They frequently lie/ignore customers, don't care one bit about their customers and seem to go out of their way to make things more complicated than it actually is. The broadband service we receive is completely unreliable, when we've complained we've just had inadequate responses and our latest interaction with them has been q complete joke. We are moving house and all we want to do is move our account across (because we still have time on the contract so until that point we can't switch to another provider) but trying to get BT to do this has been an absolute farce. When we finally got a date just to have the line connected (and booked time off work to do this) they then changed the date to a later date. This means we have to rearrange with work and also means we'll be without internet for a month which we're still paying for! We will not be renewing our contract with BT and I'd advise anyone considering BT to think again.
- Location
-
- Location
- Reading
- Reviewing
- BT
- Date
- 2016-12-07
- Comments
-
This is now the 5th time. Yes, the 5th TIME that we're trying to get internet home with BT and ONCE AGAIN IT FAILED.
I have spent a total of upward of 10 hours on the phone with BT. This is scandalous. The incompetence is beyond anything I've EVER seen and I've lived in many countries.
I'm going to start a class action. BT is making money from these customer service phone calls and I believe there is a real slyness behind this incompetence. Reading comments online, I am not the only one to be so disappointed and I believe there is a real chance for a class action to stick.
They've lot more than 10 hours of my time and at 20p/min, they're making tons of money from our phone calls.
Using the median.
At a cost of 20p/min, that's GBP 120 + time I've spent if we use the median income hourly rate (GBP 12.5/hour), that an additional GBP 125.
TOTAL = GBP 245
I really hope we can start a class action. And BT better understand the consequences. They will be serious: in terms of brand image as well as financially once a class action starts.
Do not proceed with them whatever you're thinking. They will waste your time - unless you're very lucky which has not been my experience (I'm not the only one apparently).
Christopher
- Location
-
- Location
- Red Lodge
- Reviewing
- BT
- Date
- 2017-03-23
- Comments
-
I have had BT service for over three years and have been tirelessly disappointed!
Only recently did I finally get broadband service which has allowed me to view movies and online videos at a decent rate. However, my internet WITHOUT FAIL turns off and on 2-3 times daily. It's extremely inconvenient as it disconnects me from my work and family.
BT is the only available service in my area, naturally, or I would certainly be choosing another provider. For what I pay each month, I expect more reliable service!
- Location
-
- Location
- Red Lodge
- Reviewing
- BT
- Date
- 2018-07-31
- Comments
-
Literally the WORST customer service I have experienced in my 32 years of life. Ordered broadband on 5 July (it’s currently 31 July) after the IT team cancelled my appointment to set up my internet WITHOUT my knowledge the team couldn’t figure out why the broadband wasn’t working, so after 4 calls and 72 hours of waiting between each call, they set up a service tech appointment. The tech never showed up. After I called, the CS rep said they couldn’t do anything until 24 hours had passed after the missed appointment, at that point they could reschedule! This company is an absolute joke.
- Location
-
- Location
- Redcar
- Reviewing
- BT
- Date
- 2015-11-13
- Comments
-
Phone service rubbish, broadband rubbish. They miss service appointments and mess you around.
I always thought they would be the best but they are terrible.
- Location
-
- Location
- Redhill
- Reviewing
- BT
- Date
- 2016-10-25
- Comments
-
I can only agree with all of the criticisms of the total service offered by BT. Unresponsive call centres, poor substandard infrastructure, unsophisticated equipment, poor selection of television channels and worst of all a broadband service which is an embarassment. Slow clunky - download speeds of a snail. Glad to have moved away to another supplier and would recommend potential new customers to have nothing to do with this poor company. The are only hanging on because of their BT sport package, the rest of the service is substandard and a joke (but not a joke if you have a contract with them).
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.