3,590 Customer Reviews over 90 pages
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- Location
- Oxted
- Reviewing
- BT
- Date
- 2020-12-08
- Comments
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My Broadband has been down for 12 days now with no resolve. I have contacted support constantly and even had Open Reach say they visited me (lie) and I would repair it myself!!! So I was put back in urgency list. Aaaagghhh!!
- Location
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- Location
- Oxted
- Reviewing
- BT
- Date
- 2022-06-17
- Comments
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If I could give BT minus 10 , I would. I ditched them 20 years ago after moving house and had terrible trouble with them even then, poor service , poor reception etc. Since then, I met a new partner last year who had BT and was horrified that he could hardly get any reception. We complained, after 2 months of me shouting at BT , they finally fixed the problem for it to go wrong again 5 months later . They have ignored our complaint and after receiving a letter saying as their package was changing, we could leave. So we changed to Sky with supposedly 6 mths of BT left . Since then they have literally gas lighted and bullied us with conflicting emails and letters forcing us to pay £107 to leave despite earlier no charge info previously and are subtly threatening legal action. My partner is so stressed , he is paying but I will be contacting the Ombudsman about this . They are the most unethical company I have ever dealt with . Please do NOT sign with them, there are cheaper and better options out there
- Location
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- Location
- PAIGNTON
- Reviewing
- BT
- Date
- 2016-07-02
- Comments
-
Terrible custormer service was on hold for 30mins to be diverted and on hold another 10mins, take money they arnt supposed to then try to justify it to you! Con artists and not good people dont give them your money
- Location
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- Location
- Paignton devon
- Reviewing
- BT
- Date
- 2016-05-28
- Comments
-
Broadband speed is not reliable,stops working for 10 minutes when watching a programme . Download speed takes between 30 minutes to 1 hour instead of couple of minutes. When is bt going to change the cable to better cable to carry the information that broadband requires .I have infinity 2 I do not recommend it not reliable to expensive.
- Location
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- Location
- Paisley
- Reviewing
- BT
- Date
- 2021-08-24
- Comments
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Shambles from tech support to chat support. False promises on new hub delivery times and costing me more money... almost as if it was a strategy to make more out of existing companies. I've lost trust
- Location
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- Location
- Paisley
- Reviewing
- BT
- Date
- 2021-05-02
- Comments
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Unfortunately I get my phone, tv and broadband with BT , after couple of weeks no tv, failed call-backs, when I bought the package for £24.99 for 18 months, 3 months later it has risen, constant crashing, going offline, I was offered 'fast broadband' 3-10mbps its what I got offered and told by BT I cant watch TV or call anyone, same with tv I cant go online I only joined end of Jan 2021, its been painful bad experience. I also for my website upload videos to YouTube for my site, it used to take 20mins average on old supplier, BT it's up to 24 hours which means I have to sit with no tv or phone. I recently learned there was a faster broadband connection when I was told there wasn't I recently took the upgrade and today (2nd May) BT have now cancelled that upgrade "due to technical issues", now I'm back to square one same response 2we're offering what you bought" . Unfortunately I have another 2 years of pain with BT before I can finally leave them, DO NOT GO TO BT*******
p.s/ Broadband speed and reliability I would give zero stars rather than 1 star I gave above
- Location
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- Location
- Parbold
- Reviewing
- BT
- Date
- 2015-05-13
- Comments
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I have now been with bt broadband for total of 2 weeks, switching from sky. It has been the biggest mistake of my life, the home hub 4 is the biggest piece of dung outthere. Never have I had so my devices drop out and stop working. No AirPlay, no remote app for I iTunes, no control of kodi over wifi and a signal strength half that of a basic sky hub. My sainsburys vouchers are now having to be spent on air port extreme. (What ever the deals is it's not worth swapping)
- Location
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- Location
- Patrington
- Reviewing
- BT
- Date
- 2016-06-18
- Comments
-
Took 18 months and dozens of phone calls to get them to even connect us to broadband. Utterly useless in everyway. AVOID FOR THE SAKE OF YOUR OWN MENTAL HEALTH.
- Location
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- Location
- PE32 1JJ
- Reviewing
- BT
- Date
- 2018-02-10
- Comments
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My Broadband speed is pathetic, so I went on line (again) to see if BT fibreoptic Infinity, was available as several months ago, cable was laid. The checker said "Yes its available" I went through the "deal" page ordered the fastest package, then with it in my basket it said "Not available in your area". Dear BT, as is said by teachers "You have plenty of room for improvement"
- Location
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- Location
- peebles, scotland
- Reviewing
- BT
- Date
- 2015-05-22
- Comments
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Moved to BT Infinity from Sky's std broadband. Expected big increase in speed. None noticeable. None achieved - despite spending a few hours on the phone. Connection sped averages around 20 Mb with download similar and upload around 4.5 Mb, as confirmed by BT's own speed checker. Will move as soon as the contract ends. BEWARE THEIR SPEED CLAIMS AS THEY'VE NOT DELIVERED THEM FOR ME!
- Location
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- Location
- Peeblesshire
- Reviewing
- BT
- Date
- 2018-03-21
- Comments
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If I could give this company 0 stars I would.
The treatment of my family has been absolutely diabolical. They have admitted time and time again that they missold policies to my elderly parents and yet months on, despite my efforts nothing has been resolved. My family live in a remote area and without landline communications, they are completely without any form of phone or internet. This is very distressing for elderly people as well as constant harassment from different departments of BT demanding bill payment, despite the complete admittance of fault from BT. As a medical professional, if this was a small company, this would be considered a safeguarding issue, exploiting elderly people. I am absolutely appalled. If only my family lived in an area where they could get Virgin service. If you can be with an alternative company to provide your communications then I urge you to do so. This is a large corporation taking advantage of the public. I would like to know how many other people have been missold tariffs and are in a similar situation.
- Location
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- Location
- Pelsall
- Reviewing
- BT
- Date
- 2023-12-28
- Comments
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Been without internet for over a week first they said it will be fixed the next day then the day after now it’s 29th of December we have had no internet all over Xmas and now there saying it’s going to take another few days January the 3rd no internet no tv over Xmas and new year disgusting service of your deciding to go with bt don’t avoid avoid avoid there’s a reason why there cheaper than anyone else.
- Location
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- Location
- pelsall
- Reviewing
- BT
- Date
- 2016-10-17
- Location
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- Location
- Pembrokeshire
- Reviewing
- BT
- Date
- 2015-03-15
- Comments
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Having recently declined an offer to upgrade, Lo and behold my bt internet connection has become extremely slow. Ha any reason bt?
Your call centre in Dheli, India
failed to find a problem.
An honest answer would be appreciated.
- Location
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- Location
- Pembrokeshire
- Reviewing
- BT
- Date
- 2016-12-24
- Comments
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2 year contract - didn't work for 12 months - spent literally days on the phone - 7 no show call outs which meant 7 days off work. Gave me £50 compensation. In all my time I have never known a company to be so bad. Even closing my account they forgot to take my last payment so 2 months down the line they threatened court action but decided never to tell me I hadn't paid.
Will never return
- Location
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- Location
- Pembrokeshire
- Reviewing
- BT
- Date
- 2015-06-10
- Comments
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AVOID! Most useless, unreliable company I have ever come across! My BT infinity was installed over 6 months ago, 2 engineer call outs and numerous phone calls later it's still not working properly! They offered me a £100 cash back as a gesture of good will! Even though I've paid over £45 a month for the past 6 months!! They have made my blood boil! USELESS
- Location
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- Location
- Pembrokeshire South Wales
- Reviewing
- BT
- Date
- 2016-05-09
- Comments
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Dreadful service promised to call back within 24 hours it doesn't happen, excuses, I was without any BB service for six weeks in 2015 again now no email tech help desk level 2 called when I threatened to cancel shouting at me over phone received text all sorted I replied NO five days ago still no callback!!! I will find a more reliable provider after 40+ years a customer it's shocking!!! I wouldn't recommend to anyone!!!!
- Location
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- Location
- Penge
- Reviewing
- BT
- Date
- 2022-10-08
- Comments
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We had BT in South East London for 6 years that they were rock-solid. We maintained over 50 Mb/sec, except for one period. When we called then fixed it and we never had another problem. Renewing each time allowed us to keep discounts (although a bit of haggling is required). We were very pleased with the reliability of service.
- Location
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- Location
- Penkridge
- Reviewing
- BT
- Date
- 2021-07-04
- Comments
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Waiting 3 months and no words can describe how bad your company is. You take my money but I nearly lose my job because of you crooks. How the hell ate you still in business
- Location
-
- Location
- pensby wirral
- Reviewing
- BT
- Date
- 2009-11-14
- Comments
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not as fast as thay saytake no notice of claims on tv
- Location
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- Location
- Penzance
- Reviewing
- BT
- Date
- 2022-03-10
- Location
-
- Location
- Penzance
- Reviewing
- BT
- Date
- 2021-07-25
- Comments
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I have been with BT business for almost a year and that is a year too long. I had problems with BT for about three months before I was even signed up. When they eventually installed my broadband they did not connect the line at the exchange, so the only broadband I was getting was either through a BT hotspot or the 4G dongle. After hours on the phone and online chat, they discovered their mistake but all the offered for being 8 months without proper broadband was £25 off my bill.
I will be leaving BT as soon as my contrack expires and not a single day later.
- Location
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- Location
- Perth, Scotland
- Reviewing
- BT
- Date
- 2018-09-14
- Comments
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2 Years and we have had a fault every week. We have spent days off work waiting for engineers to come round, we have had our business disrupted constantly (self-employed) and lots thousands of pounds through downtime being unable to operate, we have spent the equivalent of what must now be days on the phone trying to raise fault notifications and complaints and we get nowhere. We get charged full price for a service which is operational 50% of the time. We get no compensation and ultimately, the issue never gets fixed. We are leaving.
- Location
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- Location
- Perthshire
- Reviewing
- BT
- Date
- 2017-02-01
- Comments
-
Worst customer service ever.
Great if you have no issues. But you soon lose the will to livensure iffy you have. They repeatedly don't listen to wha you havery to say then when they eventuaLlysfaen do yheyou pan you on to someone else. You can go around in circlesome for days. The customer services or complaints department don't seem to exist if they do theybcanot help you. YOU WILL BE TOLD TO CONTACT SOMEONE ELSE 9you havery been warned Keep Clear)
- Location
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- Location
- Perthshire
- Reviewing
- BT
- Date
- 2016-02-03
- Comments
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The service that you receive from BT customer service is an absolute disgrace, late in returning calls, phone the wrong number rude and unhelpful the list could go on. I have waited in 5 times for an engineer to look at our broadband never an apology couldn't careless. And as for the slow and patchy broadband useless. Would never recommend BT to anyone.
- Location
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- Location
- Perthshire, Scotland
- Reviewing
- BT
- Date
- 2017-09-10
- Comments
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Had BT Infinity in my area for just about 2 years now, and there's only been a couple times (in last 2 years) where it went down and it was resolved by pulling the plug and starting fresh.
Constant 74 down and 18 up and ping of 20ms.
Customer service was pretty average, long-ish queues and simple advice.
The broadband is very good though, especially compared to our old 5mb dsl line.
- Location
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- Location
- Peterborough
- Reviewing
- BT
- Date
- 2023-08-11
- Comments
-
Service is the worst and it’s been three days without anyone from BT to fix the issue.
BT is not eligible for even one star and as we can’t input negative points here I am
Putting one star. We have been following up with them from last 4 working days and the issue is never been fixed.
- Location
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- Location
- Peterborough
- Reviewing
- BT
- Date
- 2023-09-20
- Comments
-
Worst service ever. Avoid like the plague. Called to move homes on the 11th of August. An engineer was supposed to visit on the 6th of September (new address), the usual 08:00-13:00 five hour wait, no one shows up. Informed the engineer cancelled for no reason and this has been "reported internally." Appointment set up for the 19th of September, initially. Called back, appointment moved to the 11th. Engineer shows up, says he can't fix the problem and another "special" engineer or group of engineers have to attend, says that usually happens in 48 h. No one shows. Multiple calls, promised appointment by the end of the week. No one shows. New appointment for the 19th of September, no one shows. First person says Openreach cancelled appointment, second that BT never sent them the appointment. Third person promises appointment in 2 days or the next day. Appointment booked in three days. Called multiple times again, useless, no one able to help. Called again, appointment confirmed, fed up said I want to cancel my account and my money back, lady tries to convince me this "can't be done," "no one can cancel your account," refuses to put me through to manager. Between all these events, must have spent 10 h of my life on the phone with 15-20 different person from BT, at least three morning waiting for engineers, two of them ghosts. In the meantime, paying for a service I'm not receiving. Absolute scammers and fraudsters. I'd rather throw my money down the gutter than pay them another dime.
- Location
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- Location
- Peterborough
- Reviewing
- BT
- Date
- 2017-03-05
- Comments
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Having been a (overcharged against the market) customer of BT for 20 plus years, my 73 yr old mother has been told it is £30 to leave their broadband and phone service. And absolute disgrace, not in the terms and conditions when she joined, and pathetically explained as one part of BT has to charge another part of BT to disconnect at the exchange. This is effectively restrictive practice. An awful company that treats customers like numbers, not human beings. Avoid them at all costs. Not surprising that ofcom are forcing them to drop line rental prices, they will rip people off for as long as they can without legislation.
- Location
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- Location
- Peterborough
- Reviewing
- BT
- Date
- 2016-07-01
- Comments
-
The service is terrible . The automated system with varying voice tones to keep you in order is terrible . The engineers analysis is sometimes very poor . Over 6 hours of my time on the phone trying to get them to sort it and in the end sorted it myself using an old hub . Now I wait for a replacement hub . They don't pay recompense for list time , time off work , lost use of equipment or anything .
- Location
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- Location
- Peterborough
- Reviewing
- BT
- Date
- 2022-05-28
- Comments
-
Broadband drops in and out as it pleases leaving you unable to do anything don’t even contemplate watching a tv program it won’t happen then expect a really long wait on the phone if they pick up at all ! To just be told well I can’t see a fault so if you want an engineer it’s at your own cost ! Worst customer service ever even though I can provide speediest of less than one mg apparently as that’s still getting internet it’s ok although it won’t load their homepage either
- Location
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- Location
- Peterborough
- Reviewing
- BT
- Date
- 2021-11-08
- Comments
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Even putting 1 star is better than they deserve. The absolute worst internet I have ever had. Internet speeds ( by them ) were 15mb lower than they said, and my tests were absolutely disgraceful. I work from home so need a stable connection, however it has been impossible to do ANYTHING. Internet speeds showing a whopping 1mb/s (if that sometimes) pages taking years to load, youtube videos buffering on 240p. I have had to work from my friends house the last 2 weeks because of this and it's totally unacceptable. Never ever using BT again, the service is an absolute joke.
- Location
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- Location
- Peterborough
- Reviewing
- BT
- Date
- 2009-08-06
- Comments
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I am supposed to get at least 3mbps out of a package supposedly for 8mbps. As I live less than two miles from the relevant exchane (in a straight line the download speed of 0.94 mbps and upload speed of .331mbps are absolutely appalling. I have complained, had the line checked, etc, etc, and all they can tell me is that the speed is unlkely to improve! I cannot get a cable supplier, as the street I live in is paved, not tarmac, and, despite there being a utility strip down the side of the road, the cable companies will not lay it.
- Location
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- Location
- Petworth
- Reviewing
- BT
- Date
- 2017-10-18
- Comments
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BT are appalling, there is no way they'd be in business still if they didn't have a virtual monopoly. If you can use anyone else, do.
- Location
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- Location
- Plaistow
- Reviewing
- BT
- Date
- 2023-10-25
- Comments
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It is a worst broadband. They are cheating costumers. Dont trust them. And comparing to other broadbrands the speed is very low
- Location
-
- Location
- plaja
- Reviewing
- BT
- Date
- 2022-04-01
- Comments
-
dont get BT is the workse compnay in UK,
my interner is not working like the promes, and to live they want to charge me £300
and not they ask me for more money on my bill, totl SCAMERS STAY AWAY FROM BT
- Location
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- Location
- Planet Earth
- Reviewing
- BT
- Date
- 2015-08-01
- Comments
-
Poor, poor service. I have called BT on three occasions (each lasting well over an hour while they pass me from person to person)to help me with my broadband connection constantly dropping out. They must be reading from a script as they in no way attempt to answer any of the problems I have. They refused to upgrade my hub to a hub5 while they offer new customers, welcome vouchers to the tune of £125 while they treat current customers like second class citizens. I have just moved to Sky where the service and attitude is more courteous and informative. BT - your service needs to improve (I was left on hold for 25mins!). No-one appears to have any influence on making decisions - they just pass you on. A dreadful broadband service and customer service. Glad I moved on!
- Location
-
- Location
- Plymouth
- Reviewing
- BT
- Date
- 2017-01-01
- Comments
-
If you move to this company be prepared to not get the service you paid for.
Then be prepared for them not to care or do anything about it.
I've got the highest broadband, complete with a multi room set up... or shall I say that is what I PAY for.
I've been with BT for 8 months and just waiting until I can move in April.
The TV has never worked and we just use the broadband to stream from the internet and even the internet just mysteriously drops out fairly regularly.
I've spent hours and hours, waiting and on hold over the months. Passed from person to person, told someone will call me in a 2 hour window on 3 seoerate icassilns and just wasted my time as no one called.
We've completely given up and resigned ourselves to the fact that BT was a complete waste of time and a massive inconvenience.
We've. been in contact with the Ombudsman but their investigation said that we should be given a £75 goodwill gesture, whilst in the mean time we still pay more than hat per month whilst we count down the time until we can leave our contract.
The bodies that look over companies such as BT need to wake up and read he 1000's upon 1000's of reviews in line and give BT an ultimatum to sort themselves out.
If you do decide to go with BT after reading all of these reviews then you deserve the next 12 months of anger, frustration and wasted money
- Location
-
- Location
- Plymouth
- Reviewing
- BT
- Date
- 2016-01-05
- Comments
-
We had our phone line and broadband fitted on 32/12/15 but we have yet to have any service from BT. We have called BT on numerous occasions and all they keep saying is, you have to wait 24 hours for the broadband to get set up. Call again, still no internet... Oh it's showing as order is incomplete, you'll have to wait another 24 hours. Again checked this morning and yet again still no internet. It's a joke! We are extremely unhappy with their shocking bad customer service. Rude and incompetent customer service team who seem to pass on the buck to another member of staff. Fed up with it now, wish we had Virgin in our area!
- Location
-
- Location
- plymouth
- Reviewing
- BT
- Date
- 2015-08-31
- Comments
-
For me it was a big mistake to switch from Sky to BT. BT informed me and Sky a date to switch services, but after disconnecting my broadband delayed the new connection which took them 10 days. My several plea to them to reconnect me did not produce any result. Their call centre is in India and they only give lip service. Their only explanation for the delay was "there has been an exception" and they just repeat this like a robot. No matter what number you dial you are always diverted to the same call centre. It is almost impossible to talk to anyone who can take some action. Out of desperation I wrote a letter to their customer services manager in UK, but have not received a reply from them either. In my view BT broadband is no different from other providers but their after sale service is very poor.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.