204 Customer Reviews over 21 pages
-
- Location
- Birkenhead
- Reviewing
- Zen
- Date
- 2024-04-08
- Comments
-
Beyond awful should be 0 stars. No communication then my job to chase them!! 2 weeks no internet ready April 10th
- Location
-
- Location
- Leicester
- Reviewing
- Zen
- Date
- 2024-03-16
- Comments
-
This service is awful, they are unable to activate my service after installation from city fibre. They have asked me to wait 24 hours every day for two weeks and still appear no closer to solving the connection problem. The customer service has been unhelpful and have provided no information into the nature of the issue.
- Location
-
- Location
- Lee-on-the-Solent
- Reviewing
- Zen
- Date
- 2024-02-15
- Comments
-
They have 'upgraded' the Internet in our housing estate and as a consequence we have no Internet or phone, what a load of rubbish they are, no warning, nothing. I will be switching to another provider tomorrow.
- Location
-
- Location
- Glasgow
- Reviewing
- Zen
- Date
- 2024-01-17
- Comments
-
Shocking experience ive had so far with zen broadband. First off watch yourself with there “cooling off period” chances are you wont receive the product live and ready to use until day 15, now what they are doing is holding customers ransom regardless of how good or bad there connection is. Like all other providers they start the 14 day cooling off when your services go LIVE so beware off these scammers. I was told i would get a 10/15 ping connection from glasgow to london, turned out to be 22, i then try connect to servers in glasgow which is 12 miles from me and get a 27 ping connection. Absolute rotten company.
- Location
-
- Location
- Towcester
- Reviewing
- Zen
- Date
- 2023-12-18
- Comments
-
Worst broadband provider ever never contact the customers and never deal with the broadband problems never give you and let you know when the cooling off period starts and finishes Helen from cancelation has a rule to her self and makes you stop with zen
- Location
-
- Location
- Towcester
- Reviewing
- Zen
- Date
- 2023-12-16
- Comments
-
Avoid them as they don't reply to emails,
Only work Monday to Friday 9 to 5pm in the call centre don't recommend them to anyone and when I've spoke to people they have said there dreadful in the service ,
The only way to get through to them is Send letters in the post as they have to read them as they can't avoid the postage letter,
There holding me to cancellation fees when I'm in my cooling off period of £613.13 of which I refuse to pay
- Location
-
- Location
- Towcester
- Reviewing
- Zen
- Date
- 2023-12-10
- Comments
-
Worst broadband provider doesn't care. don't give you 13 days cooling off period. would never trust them and customer service needs.to improve and the service the rules of zen are not following the rules of the government guidelines and breaking the contract with the department of working pensions. And breaking the code of practice will Never trust them and the sooner I get rid of them the better and get on a cheaper broadband provider who is well known and reliable.
I asked to cancel, and I was told i was in contract before I had gone active with Zen and by law you can't have two broadband providers at the same house landline. as open openreach will not alow it
- Location
-
- Location
- London
- Reviewing
- Zen
- Date
- 2023-12-04
- Comments
-
A customer service experience—Extremely rude and lacked empathy.
I took 12 months contracts with them. There wireless modem had range only within the room. So took 12 month contract extra and paid for Internet every room for which I was told that I have to pay only for 12 months to cover the cost of equipments.
Once 12 months passed they are still charging every month and when I tried to contact there simple answere to cancel the service and not return the extra money they have charged. Pathetic services and behaviour.
- Location
-
- Location
- Birmingham
- Reviewing
- Zen
- Date
- 2023-11-17
- Comments
-
Nice people but the service has got worse over the years. First sign of a problem, and all they do is fob you off, test after test. 12 weeks later and a download speed of 0.1 upload speed of 6. Can't even watch catch up without whirring. Once you have a problem, they don't call you back and don't answer emails. AVOID AT ALL COST. Once you were great, now you're bad. Well done you.
- Location
-
- Location
- Birmingham
- Reviewing
- Zen
- Date
- 2023-10-31
- Comments
-
Was a previously a happy customer but left several years ago due to lack of fibre.
Just rejoined and the customer service isn’t what it was. Trying to get the email address on my account changed has taken two live chats both of which “updated” the address and just abandoned a call after 25 mins on hold
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Zen are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Zen.