204 Customer Reviews over 21 pages
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- Location
- North Norfolk
- Reviewing
- Zen
- Date
- 2023-06-19
- Comments
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Yet another business gone bad.
Totally incompetent, cannot be contacted. We have been Zen customers for several expensive years. They are probably the slowest Broadband provider, and the most expensive, but their reputation for customer service was once good. Once our broadband speed fell below 5meg download, 0.2meg upload, we complained. No reply after a week. So we went to Sky - half the price, around 10x the speed. But they couldnt supply on the date agreed, or give a date in the future. So back to the fools at Zen. These incompetents have now accidentally cut off our phone and lost our phone number. Still no way to contact them. They dont respond - but they do send us spam marketing emails. Surely no other provider is this hopeless?
- Location
-
- Location
- NORTH NORFOLK
- Reviewing
- Zen
- Date
- 2023-06-10
- Comments
-
AVOID THIS PROVIDER!
We used them despite them being very expensive and extremely slow, because Which scores them highly for customer service. That is nonsense.Eventually our £40 per month service became so slow we contacted them by email. No response whatsoever. So we moved to Sky. Sky let us down, giving us a connection date then cancelling. So we stopped our cancellation with Zen. Then they accidentally cut our phone off, losing the number as they did it. Now they have no projected date to sort this out. 45 minutes wait on the phone to be told the department we need doesn’t work weekends and there’s nothing they can do. These people are expensive incompetent fools. Others may be equally incompetent but at least they are half the price.
- Location
-
- Location
- London
- Reviewing
- Zen
- Date
- 2023-06-04
- Location
-
- Location
- London
- Reviewing
- Zen
- Date
- 2023-05-22
- Comments
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I have been with Zen for over 10 years. They had a really good quality of service but unfortunately, they have become really lapse lately. I had to spend hours on the phone to resolve a tech issue which never got solved in the end. The various departments are not talking to each other and so I had to go ahead and cancel my account. They tried to charge me for cancelling my contract but in the end the complaints department did agree to my cancellation and resolved my issue. I would look elsewhere for broadband now.
- Location
-
- Location
- Nottingham
- Reviewing
- Zen
- Date
- 2023-05-19
- Comments
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Moved to ZEN after being with Virgin for nearly 20 years. Initially they were great, but recently been appalling. I have had no internet for 3 days with no explanation and no date for it to be fixed. Spent 30 minutes waiting to be put through on a call, was then cut off and had to queue again another 30 minutes only to be told they couldn't guarantee when an engineer could come out as they were separate to the company.
- Location
-
- Location
- Oxfordshire
- Reviewing
- Zen
- Date
- 2023-02-22
- Comments
-
Never really have to give it a thought and that's what you want from your ISP surely?
I WFH all week and it is ultra reliable, never have any issues and get 73mb/s with mt FTTC product.
- Location
-
- Location
- Telford
- Reviewing
- Zen
- Date
- 2023-02-18
- Comments
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I've been with Zen for two years after three years with Virgin Media.
The Zen help desk is very good. They answered my calls in around ten minutes, and then I got someone based up north to answer my queries in a very friendly manner. Very different to some other providers.
They also provide an excellent router (Fritzbox £255 on Amazon) that has never failed to provide my WiFi all around the home. I have also plugged a hard drive into it, giving me a single-drive NAS.
My WiFi was constantly dropping out with Virgin Media (cable supply, too), which I understand was mainly due to them supplying inferior routers.
My town is about to get superfast broadband, and I'm hoping Zen will be a provider.
I've been on the internet for decades, with many different providers, some now long gone. I have to say, although not perfect - is there such a provider? - Zen is the best I have had.
- Location
-
- Location
- Brixton
- Reviewing
- Zen
- Date
- 2023-02-18
- Comments
-
Unbelievably poor broadband since we joined last year. Constant drop outs even after two engineer visits meaning we can’t rely on Zen Broadband for even the simplest of tasks. Avoid. Which? should also be asking themselves questions too.
- Location
-
- Location
- Warrington
- Reviewing
- Zen
- Date
- 2023-02-14
- Comments
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Long...long..ling time customer of Zen.
Always had outstanding service, amazing customer services dept.
They are a provider that requires a bit more 'tech savvy' user.
If nothing else, the reviews here are an excellent example of why some people shouldn't be on the net, or use Zen, go for a 'hand holding, money grabbing' provider instead!
Openreach are the core network provider for the UK..they AREN'T some sort of contractor for Zen.
Blaming Zen for core issues is the equivalent of Blaming Ford, Vauxhall, BMW for potholes, road lighting and roadworks, utter stupidity.
They have absolutely NO CONTROL over Openreach's behaviour.
If they worked in IT, they might actually grasp what it is like relying on a provider and their sub contractors.
Oh, and the engineer who calls ISN'T from Zen, they are from Openreach, and may even be a sub-contracing cable puller at that!
- Location
-
- Location
- Keighley
- Reviewing
- Zen
- Date
- 2022-12-30
- Comments
-
Used to be with BT it is no comparison to Zen
BT need to learn how to do it from Zen
Your customer service is second to non fantastic.
Thank you for make not my life easier and providing me with a fab service
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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