1,017 Customer Reviews over 26 pages
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- Location
- Leicestershire
- Reviewing
- Origin
- Date
- 2023-06-15
- Comments
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Tried to renew contract on line twice with out success. Then phoned and was on hold for 40 mins (apparently in position 2 for 20 mins.) Gave up in the end. Now looking for other providers.
- Location
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- Location
- Leigh Lancashire
- Reviewing
- Origin
- Date
- 2020-09-03
- Comments
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Absolutely please don't waste your good money on this company. The customer service is none , it will take you days if you're lucky enough to get through. The Broadband is pointless the signal keeps going down
- Location
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- Location
- Leigh, Wigan
- Reviewing
- Origin
- Date
- 2020-07-05
- Comments
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Absolute rubbish. Left sky to save £5 a month, been with these idiots 3 weeks and so looking forward to next Thursday when sky is re connected. Worst decision of my life...even worse that asking my ex to marry me
- Location
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- Location
- leominster
- Reviewing
- Origin
- Date
- 2020-11-14
- Comments
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had delay ordering because they had issue with number porting but apart from this good speed for my area and for £19.99 month cheapest fibre around
- Location
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- Location
- Leominster
- Reviewing
- Origin
- Date
- 2017-04-21
- Comments
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Phone connected on time but took a further 9 days for broadband to be connected. If you're an existing customer they take a very, very, very long time (>1 hour)to answer the telephone, but answer straight away if you go through to sales! So be prepared to wait.
- Location
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- Location
- LEWES
- Reviewing
- Origin
- Date
- 2018-01-02
- Comments
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If you've read this far down this page you've heard it all before. Like many others I made a mistake in not reading the reviews before signing up to the great sounding £154.99 for 12 months deal ... Should have known better.
Ridiculous problems getting the service started when after not hearing anything about my installation date for weeks, a 50 minute wait on the customer service line led to them telling me my address didn't exist...what?!
Then sent email telling me 'Great news... your internet will be connected on January 1st 2018' ( this was in August 2017) .
Having spoken again several times to them, finally received a date...but contradictory information about whether an engineer would or wouldn't need access to the house. Internet wasn't connected until several days later, and only after. ALOT of fiddling around with various settings etc
Five months in & internet cuts out frequently, unable to watch a film without having to reconnect internet a minimum of 3-5 times per film.
I also received an email saying my direct debit of £20.99 was going to be processed on a particular date....having paid 12 months upfront as a one off purchase I never set up a direct debit!!!! So was very cross to find one had been set up with my bank. Obviously cancelled this immediately. I still get monthly emails saying they will be taking £0 from my bank....
All in all the service is pretty appalling. The one & only good thing I can say is that when I have finally got through to speaking to anyone on the phone they have been polite, if a little exasperated (unsurprisingly) but unfortunately the actions they have said they'll take rarely come to pass.
I would strongly recommend avoiding this ISP if you value your sanity and money...the seemingly impressive savings suggested by the upfront price will quickly be eliminated by the time you spend on the phone trying to fix problems or lying on the psychiatrists chair with clumps of hair in your hand.....
- Location
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- Location
- Leyland Lancashire
- Reviewing
- Origin
- Date
- 2022-12-12
- Comments
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One of the worst companies I’ve ever dealt with
I had an 18 month contract. When I moved they extended by another 18 months a third move they wanted to do the same again
I declined and they cut me off but insisted I should pay the full contract
Their website says they are friendly and helpful.This only applies until you have a problem
I asked to speak to a manager twice no one came back to me
They then after I had paid my bill bombarded me with texts saying Ajjb Law please contact re outstanding bill despite having an email from Origin saying I owe nothing
Terrible customer services beware
- Location
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- Location
- Leyton, London
- Reviewing
- Origin
- Date
- 2018-03-05
- Comments
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Last summer we moved out of my parents place to our new flat and as such we had to find both a landline and broadband provider. My preferred choice from previous years was Virgin but unfortunately this was not available at our new address. Origin had a very tempting offer, £17pm for both landline and (basic) broadband, so I jumped for it.
Unfortunately, I wish I hadn't. First month of billing, they took £27 out of my account, not £17 as advertised. Called them up, they admitted it was a billing mistake and they would rectify it, which they did after a week or so. Second month, again they billed me £27. Again on the phone to them, again they apologise and said they were working to rectify the billing problem. Again I was refunded. Third month.... yeah, you can probably guess.
At this point I was getting a little fed up so I asked if I could pay the remainder of my 12 month contract in one lump sum and just cancel the direct debit, thereby saving me the hassle of having to jump through hoops every month. They agreed and said it was fine for me to cancel my DD.
Perhaps not surprisingly, they started emailing me saying asking why I had cancelled my DD, even though at the time of paying the lump sum the gentlemen assured me it was ok to cancel it and that he would put a note on my account clearly stating I was paid up. I guess they don’t bother reading the notes on the account.
Aside from that, the internet speeds are pretty awful. I mean, I went for the cheapest package, so I knew what to expect. I get 5-6MB, which is fine. But when it dropped to 3 and web pages were failing to load, I got on the blower. At that point they decided to ‘move’ my profile from the slowest to the highest, whereby I was back to normal (expected) speeds.
There is some good to be fair. We only had one major outage where the service wasn’t available for a day or two. Also, despite the issues I’ve had, on the phone they are a pretty friendly bunch and at least try to be helpful.
Overall though, I won’t be renewing with them. If nothing else because I have no confidence in their billing system, it just doesn’t seem to work.
- Location
-
- Location
- Lincolnshire
- Reviewing
- Origin
- Date
- 2018-05-30
- Comments
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Surely I cannot be the only one in step? I have been with origin approx 18 months and am so pleased with them that I signed up for a further term. Yes there were some initial issues but they were all resolved satisfactorily. Compared to BT they are a godsend. In recent months they seem to have upped their game and performing well. Am I just lucky or do others expect too much from their supplier? I'll keep you posted.
- Location
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- Location
- lincolnshire
- Reviewing
- Origin
- Date
- 2017-07-10
- Comments
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NIGHTMARE ON ELM STREET
Well how to describe this company I had to calm down first but here goes, I placed my order on the 16/06/2017 duly paid as you do before any service is supplied, waited the customary 4 days as stated by origin so after 10 days of hearing zilch I rang the update line and given a installation date of the 4/07/2017 thank you for contacting us [beggars belief that 1] not an hour later got an email to say unexpected delay on your installation, well what a surprise, if I go on anymore I will need therapy, attempted to contact origin over the next fortnight with no success from phone or email. so I tried one last time today 10/07/2017 to cancel my order and got the biggest load of bull I have heard for a long-time.
so thank fully this saga is over and I can get my money back fingers crossed but that will take 7 to 10 days watch this space!!
rating the customer service big fat zero, equipment never even got a router to get started well at least it has saved me the trouble of sending it back, AVOID AT ALL COSTS ORIGIN BROADBAND
- Location
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- Location
- Lincolnshire
- Reviewing
- Origin
- Date
- 2023-10-05
- Location
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- Location
- Lincolnshire
- Reviewing
- Origin
- Date
- 2017-03-16
- Comments
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Do NOT join this company! I regret the day I signed up!!!! 4 weeks after joining, and 4 phone calls to ask where the router is, it arrived. It is now 2months after I paid my set up fee and I still do not have broadband- apparently there is an issue and everyday after a 90minute phone call on hold, they say it will be 'resolved by 3pm tomorrow' which has never been the case. Poor customer service and poor techincal service. I wish I could put 0 stars!
- Location
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- Location
- Liverpool
- Reviewing
- Origin
- Date
- 2017-02-23
- Comments
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Absolute joke of a company, internet been off for 5 daysbive phoned up over 30 times and been on hold for over 2 hours per call!!! They still don't know the problem worst company ever please avoid its cheap for a reason
- Location
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- Location
- liverpool
- Reviewing
- Origin
- Date
- 2019-01-07
- Comments
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The speed of the internet is slow, can not be any quicker. Always the same speed with previous providers.
- Location
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- Location
- Liverpool
- Reviewing
- Origin
- Date
- 2020-03-03
- Comments
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A load of crap worst company and customer service ever and only been with them a month,false advertisement and took money out they wernt supposed to,would advise anyone not to go with this company!EVER
- Location
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- Location
- Liverpool
- Reviewing
- Origin
- Date
- 2020-10-28
- Comments
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I ordered origin BB and Tv, received the router which never worked never received tv box so cancelled 2 days later. Then phoned the following wk to ask for confirmation Which I never received. This continued every week a phone call for confirmation of cancellation. Eventually received a refund but still no confirmation email. Only to then receive email asking for £225 Stating if I do not pay they are passing me to a debt collection agency. Please avoid at all costs
- Location
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- Location
- liverpool
- Reviewing
- Origin
- Date
- 2018-02-19
- Comments
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my advice STAY WELL CLEAR worst internet provider ive ever used problems from day 1 slowest connection speeds ever experienced average waiting time for a call to be answered is roughly 30 minutes to then be past around various ppl one call took 2an half hours for the phone to them be hung up the attitude of the staff is diabolical rude an no help at all cheap company for a reason as they know you will terminate the contract and charge you a massive fee to end the contract or try to sell you a better product upon telling them i was goin with another well known company they started slandering that company not very good in my eyes stay clear of them useless company
- Location
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- Location
- Liverpool
- Reviewing
- Origin
- Date
- 2017-01-31
- Comments
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Disgusting! From waiting a month for the router no internet connection for a week when we eventually receive the box! My husband had to fix it!then hidden charges! 2 hours on hold rude obnoxious telephone handlers! We were told £17.99 then bill is £73.! Absolutely appalling and wont let us cancel! Stay away!!!
- Location
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- Location
- Liverpool 7
- Reviewing
- Origin
- Date
- 2020-02-17
- Comments
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Company is poorly run, even when you do finally get through to customer service, they can't answer your questions, no clue...think its their first day. Insist on first months payment upfront, then need chasing to get the broadband actually up and running. You get a date of installation within 4 days...2 weeks and still waiting for any contact from them. They have 1 week and I will be cancelling my contract.
- Location
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- Location
- Liverpool 7
- Reviewing
- Origin
- Date
- 2020-02-17
- Location
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- Location
- Llancyl
- Reviewing
- Origin
- Date
- 2018-01-19
- Comments
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As others have said, once they get your money they are not interested. I have been overcharged by Origin setting up a direct debit with my bank without telling me. I have written to them 5 times and they are totally ignoring me. If I phone them they promise to get back to me and don’t. Sadly, I have paid for 12 months service in advance and will now have to escalate the problem to the ombudsman.
- Location
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- Location
- Londo
- Reviewing
- Origin
- Date
- 2021-05-05
- Comments
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Poor service, customer care absolute unreliable.
I moved home, and I needed to transfer my wi-fi.
I tried to call the company, it took me more than twenty minute to have the chance to talk to someone.
Finally I could talk to Ms Georgia Finnie, who immediately informed me that my area was not covered by super fiber. I had no chance, I had to accept an ADSL connection. I made clear that the only day that work for me was a Monday, and guess what? Ms Finnie booked the appointment with the engineer on a Thursday. I have immediately sent her an email to point that a Thursday was not good for me, and she emailed me back that she would have rebook the appointment. Then nothing, she just didn’t come back to me. On another note she had the grace to giggle for my pronunciation, forcing me to repeat several time every single word. Maybe mine is not a BBC English, yet I normally don’t have problems of communication.
The Origin broadband is quite poor, the customer service is even worse. I would never suggest Origin Broadband to anyone. Unfortunately I will be stuck in this contract for another year and I will have to pay for something that is not really worth the money it costs.
Don’t do my same mistake.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2019-09-06
- Comments
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I've been with this company for two years and have been very disappointed with their services.
Modem keeps cutting off two to three times a day.
I gave them 30 days notice that I didn't want their services any more, and that I didn't want them to take the up front fee for another year that they were requesting.
I was assured that this wouldn't happen.
To my surprise they cut me off after 10 days! I called them about it and was told it was an error on their behalf and that it would take 14 days to re connect and that I needed to renew my contract with them!!
In addition to this, they had the audacity to go ahead and take the renewal fee for £193.23 from my bank account twice!
I had to call my bank to get the money refunded.
I have requested that they release my phone number for the new supplier who will request my phone number. The new supplier can't start their services for another 20 days.
I've been left with no phone or internet, that I had paid for up front thanks to them. I'm sure they did this on purpose for leaving them. I've read other similar posts by others.
I have made a formal complaint to them. I was told someone was going to contact me to try and resolve the issue. Still waiting after five days!
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-05-06
- Comments
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The switch from TalkTalk was easy, the router arrived early and connected easily
However, the Broadband was not turned on, speed at 0.1Mb. I assumed it soon would be, but I had to go away for 5 weeks. When I returned the broadband was still not on. I called and was told it would be within 24-48 hours, but that was incorrect. I called again and was told they could not connect me for 12 days!!
So I am in limbo at the moment; very poor
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-07-26
- Comments
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My broadband line was cut and when I called Origin asking why this was the case as bill payments were made on time they told me they were not sure so would look into it! I was then promised a call back and no one was calling me so I had to keep calling. All that happened when I called was I would be on hold for at least 30mins then get transferred to another department and be on hold for at least another 30mins. Then after all this I was told I would get a call back which still has not come!!!! I still do not know what is going on and currently have no broadband service.
On top of the very poor customer service, when my broadband line was active the service was very intermittent. In addition, my broadband speed is below 2 Mp, however, I am aware this would be the case with all broadband providers but it does not excuse regular periods where the line just drops off completely. Before moving to Origin I was with Sky Broadband for 7 years and never experienced such poor customer service and slow intermittent broadband.
AVOID ORIGIN AT ALL COSTS - FIND AN ALTERNATIVE BROADBAND PROVIDER.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2016-10-28
- Comments
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Origin are the worst broadband provider I have ever dealt with. Have now been waiting for 6 weeks for internet. I organised 3 engineer visits, and an engineer showed up on 1 of the 3 occasions. Their communication is appalling - no updates, no apologies for messing up, everyone told us conflicting information - just absolutely awful. Then tried to leave and the handed me a £600 bill. Honestly, avoid at all costs!
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2020-09-16
- Comments
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OMG, since June and now we in September I'm trying to fix my problem and every time when I call I'm receiving different explanations and every time they asking to check line and speed test.
Very bad customer service every time when I ask for manager or supervisor the answer is she or he very busy. Asking to call back, guess what.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2018-01-10
- Comments
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The worst service provider I have ever experienced. They should be banned selling services like this. Thank god my one year is over as I paid full year in advance. From day 1 problem, slow connect, crackly phone line, broadband disconnection.
If you want to speak to someone about it, you can forget it, wait for 2 hours on the phone, yet your problem will not be resolved. Email them and you wait months just to get a reply.
Stay away from this company at all cost. I had to use the ombudsman and they always find them as useless, in responsive.
Move to another provider who will pay your exit fees if you are paying monthly.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-02-18
- Comments
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I moved to Origin Broadband as it was cheaper than Sky, now i know why. The only way you can interact with them is over the phone, there is no email support and no web ticketing facility, the phone support lines have very very very long wait times. I've never actually been able to get through. I contacted them on Twitter and they send me a direct message saying they would arrange for someone to call me ASAP. I've been waiting over week so far with no phone call
The speed compared to Sky is terrible, lots of buffering and visibly slow pages load times.
If I could give them zero stars I would have.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2019-12-04
- Comments
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I cannot wait to break the contract with Origin Broadband. Even after my complaints and their failures to make right with me they tried to censor my review on Trustpilot! DO NOT join Origin Broadband. Avoid at all costs.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2019-01-20
- Comments
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Update: switched to Zen internet and all my internet problems are solved, even ones I didn't realised were caused by Origin e.g. LG TV would sometimes not connect automatically to internet which I thought was it being slow or malfunctioning. Nope, it was Origin and their terrible router.
Complete ripoff, way more expensive than other providers yet worse in every way. Screw this company they are useless.
The connection is absolute garbage: drops out or becomes unusable multiple times per week. I can see this is the same others are getting as review sites have been flooded with similar 1* reviews recently i.e. nothing to do with my setup, just this terrible company again.
My devices are feet away from the router yet once a fortnight do I get zero lag or delays. The rest of the time it ranges from annoying to unusable.
The router is complete rubbish too - complicated to setup, UI is almost unusable because it is some terrible ASUS one and it doesn't even have 5G. I'm paying £38 a month, way more than I would for same speeds with other providers, yet they can't even give a solid 5G router.
I went with Origin for the 24/7 UK based support and here is my summary of that:
- nice but moronic staff that have zero knowledge on anything.
- technical support are clueless morons
- hold times are always very long
- no one ever answers the live chat, you send your message and it says someone is there but no one replies.
- terrible tinny hold music played on repeat whilst on hold.
- Location
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- Location
- london
- Reviewing
- Origin
- Date
- 2017-09-01
- Comments
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Worst ISP. Disconnects multiple times per day. Router came with the wrong settings. Customer service is appalling. Ignore all attempts to get the voucher promised. Avoid for your own sanity.
- Location
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- Location
- london
- Reviewing
- Origin
- Date
- 2017-11-06
- Comments
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Don't ever expect a reply to your email. Need to chase 5 times and wait about 2 weeks for a reply most of the time.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-08-09
- Comments
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Absolutely awful. Currently been on hold to someone in their tech team for 30 min. Internet cuts out a few times a week, it's not the speed advertised. When I complained I was told there was nothing they could do. I will never go with an unknown company again after this experience - I wanted to give a chance to a new provider but have been sorely disappointed.
- Location
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- Location
- LONDON
- Reviewing
- Origin
- Date
- 2017-10-26
- Comments
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Wish I had read these reviews before joining this joke of an ISP called Origin. Signed up in first week of October 1.I then received an email 2 days later to advise there had been a technical delay. 2. We are heading into the 4th week and I've received not a single correspondence from them. 3. Router was supposed to have been sent a few days before my go live date of the 24th October they never sent a router. 4. Rang up 4 different times with average 20mins call wait time chasing this. 5. Each time I was given conflicting information. 6. Was told they had a back log in sending routers hence the reason they hadn't sent it.7. Bearing in mind internet has apparently gone live but I can't use it bcos no equipment. 8. Finally lost my patience and called to make a formal complaint about poor service. 9. Staff didn't seem to know their own complaints processes and I had to speak to manager after almost 40mins on the phone. 10. Finally get a text message this evening from parcelforce about the router being dispatched. 11. In text message Origin had given them the wrong delivery address for me. At this point I've just lost the will. PLEASE AVOID ORIGIN AT ALL COST. TERRIBLE NIGHTMARE OF A COMPANY.AN ABSOLUTE JOKE.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-11-15
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2017-07-22
- Comments
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I should have trusted these reviews before ordering Origin. I just moved house and went for the cheapest option, as a more expensive provider was not completely satisfactory in a previous flat either. I ordered the fibre package and did not hear from Origin until I called them myself after 8 days of waiting. They had promised to call me and give me an installation date within 4 days from my order. I was on hold for 26 minutes until being told by the lady that Origin does not actually provide the speed I ordered to my flat, but their website does not provide for customers to check that prior to their order. They wanted to sell me a lower speed package, which I declined. On the plus side, the call to customer service was free and I was refunded what I had already paid, but I think it's awful that no one called me up to tell me that what I ordered is not actually available.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-02-28
- Comments
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This company is the worst I have ever had to deal with. The speeds, when/if you get service are dismal. Streaming on iPlayer is often not possible.
They messed up my signing up by not sending me a user name and password. Then promised to send a router (which didn't turn up). Then claimed Openreach was at fault (it wasn't).
If you want to speak to someone on the phone it will take on average an hour to get through. Each tech support member tells you something different, and there is no communication as to wether the problem has been fixed, what the result is etc. Call backs don't happen, so you're stuck on hold trying to get through.
They refuse to take any responsibility for their awful service and their excuse is that they are 'a growing company'.
Despite the hassle, I am leaving Origin Broadband a week into having their service, it's that bad.
Stay away.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2021-04-24
- Comments
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I never seen like company like them very poor and unprofessional and internet I hade to pay for a year but never use because was not working at all.
In the end the send me another bill saying is you final bill.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2020-08-20
- Comments
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We signed up to the company a few months back. We had no internet for the first month. Then the Internet was so terrible when we did have it. The customer service is non existent. They had no idea how to help. The waiting on the phone to connect to an advisor, every day was an hour. We called 5 times a day some days and that was pathetic and ridiculously unacceptable. The advisors expected us to use screwdrivers and mess around with our connection points that connect to the router. They promised to send out an engineer and never did. It was absolutely disgraceful. They then charged us to try and cancel and still wanted us to pay for the non existent broadband they had supplied. I would give them a 0 rating if I could. Please don’t sign up with them.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.