1,017 Customer Reviews over 26 pages
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- Location
- Holmbury St Mary
- Reviewing
- Origin
- Date
- 2018-02-17
- Comments
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This service is so unreliable as to be utterly worthless, and there's no support. Got a problem? You're on your own. The only thing that works reliably is the direct debit, and that's because it's not managed by Origin. Stay well clear of this business until it stops taking people's money for not providing an Internet service.
- Location
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- Location
- Hope Valley
- Reviewing
- Origin
- Date
- 2018-08-31
- Comments
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We struggled on with Origin Braodband for 6 months before finally cutting our loses and giving up. Slow speeds, poor reliability, seemingly on desire to improve matters. To cap it all, 2 months after my 12 month up front line rental ended I became aware that they were still charging me for line rental. They refused to refund me claiming I had never informed them I was ending line rental!
- Location
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- Location
- Horncastle, Lincolnshire
- Reviewing
- Origin
- Date
- 2020-11-10
- Comments
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I have had origin since the start of the year, started off ok. nothing more. but it has got so bad of late. i have got 3 spare routers in the house, along with the one sent out from Origin, and none of them work on some days.
its an absolute joke, they never take a direct debit payment on time. i questioned it one time, and they just said it will come out when it comes out.
it isn't often you are happy to pay to get rid of a service. AVOID AT ALL COSTS!!!!
- Location
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- Location
- Hornchurch
- Reviewing
- Origin
- Date
- 2017-03-18
- Location
-
- Location
- Hornchurch
- Reviewing
- Origin
- Date
- 2020-08-16
- Comments
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DONT sign up with these con men you won’t get the service of dial up. Let alone board band. We have had no service all weekend and have been told to go to a website that doesn’t exist.
Please please dint sign up. You’ve been warned.
- Location
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- Location
- Hove
- Reviewing
- Origin
- Date
- 2018-01-06
- Comments
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Awful experience! Avoid if possible.
It takes around 45 min to go speak with someone if you have any issues, and around 1h30min until you can speak with the right person in the right department.
It took us more than a month to have the line up and running. We have been having cut offs for the last 6 months and still unresolved. Avoid!
- Location
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- Location
- Hove
- Reviewing
- Origin
- Date
- 2020-07-01
- Comments
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Dreadful, dishonest service, poor response time, goal posts moved. Do not deal with this company.
- Location
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- Location
- HOVE
- Reviewing
- Origin
- Date
- 2018-06-11
- Comments
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yep i agree, another that wished i wouldnt of ever gone with them, nothing but line dropping out even time the phones was in use for months, 40+ mins of hold to i gave up trying for that error,
now the contract was up in end of feb this year, and switched to plusnet on 5th of march, they still billed up to the end of april, for a service i didnt even have, witch after another 30 mins on hold, they promised to refund agreing it was an over charge, (but nope not happened yet) instend they want to charge for they router £40, even IF they cant even give an address to return it to, kinda just a little bit important,
even if they terms say you dont have to return they router IF your dont cancel before the miniium period, of your 12,18,24 months with the IF on line two, but i guess they just let dislixics like me write they terms huh lol
so IF im in the mood for it tomorrow im going to have a very fun time with them and the word IF, as in even tho they terms stat as i finished the contract than points ABC dont ply to me, that IF they want they router back and thats IF they can give me a damn address for it, and only IF they refund the over charge they agreed to refund, and IF im it the mood to send it back after the inconvice of it all, as its not in they terms, it only is IF you not finish the contract term, IF you do than it is an IF point
but ya jokers, and IF i could i would give them no stars
- Location
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- Location
- Hove, East Sussex
- Reviewing
- Origin
- Date
- 2017-04-13
- Comments
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I'm on a low income so decided to try out the £10pm deal. Signing up online was simple. I also got text messages telling me when the router would be delivered plus and installation date by email (tech didn't need to come into my house).
Just swapped routers on installation day. Phone line worked fine but I had no internet connection. So called Origin and the customer service girl tried to sort out problem but with no luck. The techs there needed to have a look. I was in a call queue to them but was cut off 2/3 times (I think the techs there were trying to get the call queue down so did this deliberately!I used to work in a call centre). However when I did get through tech sorted out in seconds.
All working fine, its not the fastest but its much the same as Talk Talk my previous supplier. Worth it for the cheaper price, though worried this may increase next year.
- Location
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- Location
- Hucknall Nottingham
- Reviewing
- Origin
- Date
- 2017-05-30
- Location
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- Location
- Huddersfield
- Reviewing
- Origin
- Date
- 2020-06-03
- Comments
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Check on your contact before you use the landline, I did not have landline in my contract, and I had to console my friend who's mother died, I had to pay an extra £149.55.
What can you say about such an under handed way to treat a customer these days I thought that practise wasn't used by companies who want to be seen to be using best practices.
When my contract is up I will move what an opportunist practice,JUST LIKE A THIEF, LOOKING FOR ANY OPPORTUNITY TO TAKE ADVANTAGE, I'M 72.
IN THESE TIMES, SHAME ON YOU. SHAME ON YOU.
- Location
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- Location
- Hythe
- Reviewing
- Origin
- Date
- 2017-12-20
- Comments
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Do not go with them. Seriously don't go with them. They have completely screwed up the transition from BT. We have been left over Christmas and New Year without a phone or broadband. We are going to have to have a new line to correct the issues!
Seriously don't!!
- Location
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- Location
- Hythe, Southampton
- Reviewing
- Origin
- Date
- 2019-01-05
- Comments
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Worst customer service known to man, if you like to listen to 3 different songs for multiple hours while trying to contact your Internet provider then this is the site for you! And if you like paying for a service your not provided then also this is a site for you, but if your one of them really lucky people (the type that wins the lotto multiple times) then you will eventually have someone answer the phone, but they will just fob you off with what you want to hear "so you go away" and then never answer the phone again. But on the plus side you will have the option to switch provider, just as soon as your contract runs out, Advised.
- Location
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- Location
- Ilford
- Reviewing
- Origin
- Date
- 2020-11-04
- Comments
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They asked to be not worried about my previous suppliers and promised to repay me 130 pounds which my previous suppliers charged me for the final bill. In the end they totally changed their statement and offered me 20 pounds. If you don't want to be scammed please stay away from them as in the end you have to go to the court like me to sue them
- Location
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- Location
- Ilford
- Reviewing
- Origin
- Date
- 2018-04-11
- Comments
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First day left Origin Broadband and I am so happy after suffering 12 months of flaky and slow broadband. I am going to take the hit of £40 router because frankly (1) you cant get through on the phone (nope, you cannot email them) and (2) other comments about still waiting on refunds, think I'd value my happiness and save the hassle. I now moved and pay another telco at the same price but I get 36Mbps down rather than 4Mbps. So happy to move away from the Origin Broadband.
- Location
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- Location
- Ilford
- Reviewing
- Origin
- Date
- 2017-03-16
- Comments
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Left S k y due to price increase and joined Origin. Painless transition for me but I can see massive problem if it was for my mum. Decent download speed on the 1st day but since the 3rd day it was becoming unbearably slow (1.5-2Mb but I should get 7Mb). Collected wired-connection speedtest results from both BTWholesale and S p e e d t e s t for the entire 2 weeks, and explained it to the techSupport (FYI, wait time 40min but only talked for 8min). They then raised my usage profile and now I am getting close to 5Mb. Not quite 7Mbps but I am happy overall. Worthwhile to collect those speed results and the tech would help greatly when they have all the needed info.
- Location
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- Location
- Ilkeston
- Reviewing
- Origin
- Date
- 2018-07-27
- Comments
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As a young mum and starting off in my own home with my 3 year old son, I wanted a cheap and realible broadband but since having origin installed into my home I’ve had nothing but problems with the internet. Every time my house phone rang the internet would lose connection and I’ve rang the company several times and I cannot fault the customer service as they’ve always been helpful, but I’ve noticed just recently my internet always looses connection before it’s due to be paid and a few days after. My stepdad is also a customer with origin and after speaking to him and addressing my issues to him about the situation with my broadband he has exactly the same problem. I feel like I’m forever restarting it, I know longer use my house phone and still have the same issue. I also went 3 months without internet it still made payments to the company and when I rang up about this they failed to tell me they recalled the first router as there was problems so then I waited another few days to receive the new router and I do believe it’s just as bad as the first one. I am so used to sorting the issue out myself I no longer have to ring the company to talk me through what I need to do to restart my router.
- Location
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- Location
- Inverness
- Reviewing
- Origin
- Date
- 2017-10-08
- Comments
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It is shocking how disgraceful and rubbish this broadband is. My previous broadband had just gone into administration and it was for tradition broadband. So I decided to go for fibre glass as it was now available. I wanted the £24.99 deal but was hard sold into their more expensive plan.
In exception of the installation being free and on time, it has been a disgrace. The broadband is unstable and it doesn't feel any faster than the 17.5mb, oh and this is mean to be the 80mb speed, i would expect a difference since we have gaming PCs.
It's unreliable, their routers are unreliable, their lines are unreliable, at any moment one (if not all) will give way.
Waste of money and I want out of this contract.
- Location
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- Location
- Inverness
- Reviewing
- Origin
- Date
- 2017-07-27
- Comments
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Awful.
Cancelled before the 14 days due nothing being confirmed, no communication and queues to speak to someone so long, I gave up after up to 8 minutes on hold, on 3 separate occasions.
Cheap for a reason.
- Location
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- Location
- Inverurie
- Reviewing
- Origin
- Date
- 2019-05-06
- Comments
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I ended my contract early because of poor broadband service, worst ever customer service. Origin agreed to refund credit from my account. This was October 2018 and despite promises to settle payment has never been made.
I had paid the year up front but the service I received was disappointing. I couldn't connect to the internet. Customer service was non existent. I would recommend stay clear of this company. Rip off!!
- Location
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- Location
- Ipswich
- Reviewing
- Origin
- Date
- 2019-12-18
- Comments
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I have never had any problems with Origin Broadband, customer service is Excellent and staff are always on hand to help out if needed, I have been with Origin Broadband for over a year now and no problems what so ever. Keep up the good work. Merry Christmas and a Happy new year to all.
- Location
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- Location
- Ipswich
- Reviewing
- Origin
- Date
- 2018-01-16
- Comments
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Terrible provider. Useless service, useless customer service. Slow as a snail broadband. In the middle of complaints procedure gave ME a deadline for reply, after waiting weeks between replies from them. Avoid at all costs!
- Location
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- Location
- Ipswich
- Reviewing
- Origin
- Date
- 2017-09-09
- Comments
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Poor all round. Spent hours on phone on hold. Really slow broadband. I wish I had never heard of this company.
- Location
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- Location
- Ipswich
- Reviewing
- Origin
- Date
- 2017-09-09
- Comments
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Poor all round. Spent hours on phone on hold. Really slow broadband. I wish I had never heard of this company.
- Location
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- Location
- Ipswich
- Reviewing
- Origin
- Date
- 2020-01-11
- Comments
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We started out with sky turned to origin as promised fast reliable broadband waited 3 weeks for the line to go live it is but it's slow unreliable disappears cant play ps4 wanted to take it into cash converters not even a constant stream to watch iptv not been 30 days yet signed up with bt least you get what your paying for and they send out an engineer to sort out problems online not happy at all steer clear if you actually use broadband
- Location
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- Location
- Ipswich
- Reviewing
- Origin
- Date
- 2017-12-16
- Comments
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Rubbish. Worst provider ever. Super slow speed, rubbish customer service, rubbish router. Everything is bad about this company. Avoid like the plague!
- Location
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- Location
- Ipswich
- Reviewing
- Origin
- Date
- 2023-08-04
- Comments
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Utterly dissatisfied with the speed and consistency of this service.
Without fail, it’s breakdowns weekly.
I have no Internet right now and it’s been down for 13hrs. I have been told it could take Mon/Tuesday to be fixed. It’s Friday today!!!!
- Location
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- Location
- Isle of Skye (West Scotland)
- Reviewing
- Origin
- Date
- 2019-03-15
- Comments
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Was one of the first people to sign up with Origin Broadband here on the island...was with them the best part of 3 years...at the beginning, all problems were dealt with promptly and couldn't fault them...fast forward to now....was supposed to be on 36meg download....for close on 6 months had constant drop to between 1 and 5meg...complained after numerous calls, nothing done...emailed abuse, still nothing done...cancelled direct debit, it worked for about a month then back to the same shenanigans of not even being able to stream bbc i player at peak times...what a joke...Origin even had the cheek to ask me to reinstate payment while they try and sort it out!!!...Hilarious!....have decided tonight to switch to EE fibre in hope of a peaceful life...Avoid Origin Broadband folks, the began a great company but have got lost in the fog of their popularity and would rather bury their heads in the sand than sort out their longest running punters...should be banned by OFCOM with their carry on
- Location
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- Location
- Jedburgh
- Reviewing
- Origin
- Date
- 2017-12-26
- Comments
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Origin should be barred from the industry. But the industry needs a huge shake up. Openreach controls the infrastructure, 'providers' deliver the illusion of competition; in reality they are another layer of protection to BT Openreach's accountability for infrastructure failure. OfCom needs a new set of dentures.
- Location
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- Location
- Keighley
- Reviewing
- Origin
- Date
- 2020-03-09
- Comments
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liars and never sort anything, phone and yu sit for 9over 30 mins before anyone answers, speed 2/3 what it should be not reliable cuts out often and they dont give any reason just waste your day sitting on phone, web chat even worse says Currently replying in under 25 minutes, ha wat a joke 1 hr and 10 minutes later they replied and then asked for answers i did not kwow. AVOID
- Location
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- Location
- Keighley, West Yorkshire
- Reviewing
- Origin
- Date
- 2018-12-05
- Comments
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Poor beyond belief, imagine if Fawlty Towers ran a broadband company. Didn't tell me about my activation day, turned up unannounced and then the changeover left me without broadband as they hadn't posted my router yet (they sent it to the wrong address 3 times!) and lack of notice meant had to pay out my notice for old broadband provider. Slow speeds. Unreliable. Received other people's bills on more than one occasion. Terrible customer service. Posted router back at end of contract and after 4 phone calls and 2 emails am now taking them to court to be paid back the money for the postage they agreed to pay 3 months ago. Avoid at all costs.
- Location
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- Location
- Kemptown, Brighton
- Reviewing
- Origin
- Date
- 2017-08-14
- Comments
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3 calls this morning on hold totalling 2.5 hours. Modem provided not getting wifi anywhere outside of room. No internet at all during bad weather. They are providing some wifi boosters but it took me all morning to get them out of them without being charged.
- Location
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- Location
- Kent
- Reviewing
- Origin
- Date
- 2019-12-09
- Comments
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AVOID AVOID AVOID!!
AVOID AVOID AVOID!!! ABSOLUTE LAIRS!!! THE WORST INTERNET ON THE MARKET!!! I have made a big mistake that I didn't read comments and feedback before I go with origin....it is absolutely slow and it took me 60 seconds to open my gmail and wasn't able to open youtube! When I tether from my phone to my laptop is 6-10 times faster!!! I'm reading the contract now to cancel this and it says you can cancel one day before you go life.. where is the point??? you don't even see the product and how it works! THEY PROMISED 18MBS AND I AM HAVING 10MBS OR MUCH LESS.... I HAVE CALLED THEM AND THEY SAID UP TO 14 MBS, BUT IT NEVER WENT UP MORE THAN 10MBS !!!! DON'T DO MY MISTAKE AND READ THE COMMENTS PLEASE!
- Location
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- Location
- Kent
- Reviewing
- Origin
- Date
- 2016-12-15
- Comments
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I went with this broadband company because the package on offer was very good. Not having heard of this company before, I was apprehensive. But I have been extremely impressed with them. Their service providers are friendly and helpful and the overall broadband connection and reliability service is great. Would have no hesitation in recommending Origin to friends and family.
- Location
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- Location
- Kent
- Reviewing
- Origin
- Date
- 2016-11-03
- Comments
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Just joined them. Not even a confirmation email. Doubled my exchange speed to 76Mbps and getting a quarter the speed of my old 38Mbps contract. Yes, early days and it needs to settle, but it isn't looking good. They told me to wait a couple of weeks, which unsurprisingly takes me beyond the cooling off period. I cancelled. They seem dodgy with poor organisation and have a lack of coherent advice. Avoid.
- Location
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- Location
- Kettering
- Reviewing
- Origin
- Date
- 2017-08-18
- Comments
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Worst and misleading customer service that I have ever experienced. They Will take at least an hour to answer when you ring customer service. Very unhelpful staff with no knowledge about the industry. Never trust them by just seeing the cheap prices they offer. They will definitely give you intolerable levels of hardship.
- Location
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- Location
- Kidderminster
- Reviewing
- Origin
- Date
- 2023-10-02
- Comments
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My mother is a 95 year old pendant alarm user. Last month she was switched from Ovo to Origin, with no warning. She only uses her telephone occasionally (3.5 minutes of calls last month), has a care alarm which requires a telephone, and does not use broadband. A couple of days ago, I negotiated a calls only service from BT, due to start on the 11th, as Origin were raising the monthly debit by an unreasonable apount. Origin have cut off her telephone on the 1st of the month, leaving her phoneless, until BT are able to sort it out on a 'welfare case' basis. Customer service at Origin were very unhelpful. Do not use this company!
- Location
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- Location
- Kilmarnock
- Reviewing
- Origin
- Date
- 2020-07-01
- Comments
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Router was temperamental, we continuously had problems with it not providing a signal even although the broadband strength that was coming in to the house was fine. Signal was difficult to pick up in various parts of the house, had to buy and install boosters but even so they couldn't always pick up a strong enough signal, real pain when trying to watch Netflix. Handed in my 30 days notice a week after the 18 month contract had expired and they cut me off in error, then refused to reconnect me unless I signed up to a new contract. Called them and raised a complaint, when I hadn't heard back I contacted them again and they didn't have a record of my problem despite 7 phone calls. Bunch of cowboys - avoid at all costs!!!
- Location
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- Location
- kilmarnock
- Reviewing
- Origin
- Date
- 2018-07-25
- Comments
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Appalling. Customer service non existent. Tech support useless. Billing department can't count - always to their advantage. No service for over 6 weeks. No reason given. Speeds should be around 11mbps. Currently 0.14. Seeing other reviews about overcharging, I'm thinking perhaps the fraud squad should be getting involved. Would have given zero stars if possible.
- Location
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- Location
- Kilmarnock
- Reviewing
- Origin
- Date
- 2017-12-14
- Comments
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Fibre speed as promised. Had a few issues with openreach when changing to fibre but Origin were most supportive. Minor billings issues resolved without any drama. Experienced some dropouts after changing to fibre however these are outwith Origin control as they do not own the lines or equipment and once Origin had checked router settings be the issue was referred to Open reach to resolve as they do control the lines and equipment.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.