313 Customer Reviews over 32 pages
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- Location
- Southwark, London
- Reviewing
- Hyperoptic
- Date
- 2016-08-08
- Comments
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Love the speed, HATE THE HARDWARE!
I have been with Hyperoptic a month. I'm on the 100Mbps package.
The installation was lightning quick, within a week, despite having run into problems at their first attempt (2 days after ordering). They sent round a senior engineer to resolve the issue. I was connected within an hour of the installation being completed.
The speeds are consistently high (normally around 95Mbps download, 75Mpbs upload when tested on speedtest.net), and I'm not experiencing any service drop outs. It's noticeably faster than my previous BT connection.
The only problem is the router provided. It is a single band router (2.4GHz only). Since Hyperoptic only services large developments, this means there will be lots of competition for bandwidth and wireless channels. As a consequence, despite having 100Mbps available when wired, wireless was only achieving 8-10Mbps in most areas of the flat. The BT router was much better in that respect.
Luckily, I had another top of the line ASUS router in the cupboard. I ditched the Hyperoptic one and used my own. Now everything is fine.
So, in summary, if you crave high speed wifi, then you will need your own dual band router.
Also, make sure it is highly configurable, especially on the WAN port which you will need to configure manually. I can recommend the ASUS RT-AC68U, but that is a fairly expensive option at the moment.
If you are always wired to your router, then this will not be a problem. The Hyperoptic router is 1GBPS when wired, so more than fast enough for home networking.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2016-07-29
- Comments
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Hyperoptic was in my building for some time before I took the leap of faith to give them a go. I checked a few review sites and read on their Twitter feed about a 30 day satisfaction promise so went ahead and ordered. It took a few mins, the longest part of the order process was me trying to work out if I wanted 20MB or 100MB speed! Anyway, I ordered, booked my install online and one of their engineers turned up a few days later. The install took about 45 mins, he cleaned up afterwards and left once I was online. O.M.G it's difficult to explain how fast the service is. I went for 100MB and am so glad. I can work, play and entertain without any issues - I did have some issue with the wifi but one call to customer service and I was sorted. The guys on the phone are, how can I put it? Geeks. They genuinely know how to help and are friendly too. My advice is to give them a go and make up your own mind and if you don't like it, cancel in 30 days. Thanks Hyperoptic!
- Location
-
- Location
- Reviewing
- Hyperoptic
- Date
- 2016-03-08
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2016-03-07
- Comments
-
DISGUSTING COMPANY!
Have had the 1gbit for over a year. In the beginning I was daily in contact with the tech support because I never got the speed I was paying for. After a lot of adjustments I reached a stable speed of 600-700 mbps and I could not be bothered to keep nagging them. The service was a bit jumpy in speeds throughout my period with them.
What makes them stand out however, in sense of WHY YOU SHOULD STAY AWAY FROM HYPEROPTIC: their customerservice, treatment of customers and provided service. There are few places you can find a faster line, but IF you can I would pick anyone over hyperoptic! It's a bunch of eastern european scammers. Stick with you household names such as Virgin or I guess even BT and SKY are better than this ridiculousness!
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2016-03-01
- Comments
-
Avoid this dreadful company. I attempted to give 30 days notice to cancel my account, however nobody answered their phone for 3 days. I ended up waiting 20 minutes on the phone on the third day of trying before giving up. I left a voice message for my call to be returned, yet nobody ever called me back. I also emailed requesting cancellation, which was replied to 3 DAYS later. They then had the cheek to try and charge me an extra month despite my attempts to cancel. They ever threatened me with debt collectors over a 13 pound bill. Their connect was poor with constant dropping in my apartment. I have advised numerous homeowners in my development to avoid this deceitful company. I regret the day that I chose the open an account with them. Avoid Avoid Avoid.
- Location
-
- Location
- Barking
- Reviewing
- Hyperoptic
- Date
- 2016-01-06
- Comments
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I on the internet plan provided by the property owner which is a guaranteed 5Mbps line. I have been experiencing poor internet speed during night and weekends. I tried explaining Customer care for the past 5 days almost calling them everyday and no action has been taken on my problem yet. First day one customer care person said there is an IP allocation issue with my connection, second day they said they wanted to investigate further and after that every time I call them they have been saying Network team has confirmed there is no issues with my connection. They have been saying me to upgrade and get better service, not sure what difference that is going to make. In my view, it says you pay more for better service.
My internet completely drops where I am not even able to load google.com on wired laptop after 9PM everyday and on Sundays. I have been mailing Hyperoptic on this issue for close to one month now and no action has been taken. Every time I mailed them a new ticket has been assigned but no action has been taken so far and I am seriously annoyed & disappointed with the service.
- Location
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- Location
- Croydon
- Reviewing
- Hyperoptic
- Date
- 2015-11-15
- Comments
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I have paid for 100 MB Broadband. I normally get only 30-40 MB on wireless. It sometimes drop till 1 MB as well. I have complained about the same and they told me it is due to traffic in the building and non connected devices causing the problem. Router is near my Living room and I am not sure if devices not connected then jow much bandwidth they can take
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2015-10-25
- Comments
-
Disgusting service , engineers were unqualified and were rude and a complete shambles , it took 6 months for installation of router and the connection is unreliable and pretty useless, don't get fooled with this service you're better off with BT or one of the named providers - this lot are a bunch of Cowboys ripping you off !!!!
- Location
-
- Location
- Leeds
- Reviewing
- Hyperoptic
- Date
- 2015-10-13
- Comments
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I requested Hyperoptic following an offer of "three months FREE then £22 per month". It took nearly six months to connect the service to my apartment. When my first bill came in Hyperoptic had taken £95 from my bank account. When asked to explain, Hyperoptic said the offer had finished and I was being charged for installation, a partial month payment and a month in advance, at £30 per month!
As well as lying Hyperoptic broadband is not discernibly faster that that of my previous provider. It also seems to freeze.
- Location
-
- Location
- Se16
- Reviewing
- Hyperoptic
- Date
- 2015-08-31
- Comments
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Good unless it goes wrong. Installers were terrible, 0 customer service. Internet has just gone down, will take 2 weeks to get an engineer out. No Phone, No internet for 2 weeks.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.