204 Customer Reviews over 6 pages
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- Location
- Windsor
- Reviewing
- Zen
- Date
- 2015-11-04
- Comments
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I had zen broadband service for nearly 3 weeks into a 12 month contract. Then Monday the 2nd of November came and no internet. For some very bizarre reason our phone line had been cut off from the exchange through no fault of our own at all. So I phoned zen and what seemed to happen from 4 or 5 lengthy phone calls is that my phone line had been cut off so they cancelled my contract- stone dead! So after 3 weeks of use I had no option but to pay zen £357 to end my contract. YES YOU HEARD THAT RIGHT. Cannot believe that I bought this on recommendation from which! Magazine . Daylight thieving robbing lot I will be in contact with which to find out what I can do!! Iv now read more into your reviews and am now realising that you tell other CUSTOMERS that there telephone line has "ceased" also BUYER BEWARE
- Location
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- Location
- Wisbech
- Reviewing
- Zen
- Date
- 2021-04-11
- Comments
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We changed from Virgin Media and the difference in Customer service, broadband reliability is brilliant. Would completely recommend Zen. They actually have a Customer Service number who answer within 5 minutes. Very pleased we changed.
- Location
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- Location
- Woking
- Reviewing
- Zen
- Date
- 2020-06-25
- Comments
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Ben with Zen for years and I will never leave them as long as they carry on as they are. Great and personal service
- Location
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- Location
- Worcestershire
- Reviewing
- Zen
- Date
- 2020-11-11
- Comments
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After a awful lot of trouble with BT infinity dropping out every day for 1 to 2 hours coupled with bad customer service I decided to go with a new provider. After searching around for about three weeks I decided to go with Zen Internet. After all I was out of contract with BT. I decided to go and get ultimate fibre 2 with every room included. I placed my order on the 27th of October. I was provided with an activation date for the 10th of November. Four days prior to my activation date my equipment arrived. One times fritz Box 7530+1 times fritz repeater 3000. Due to Covid no engineer would be installing the equipment I had to do that myself. It was very easy to install the night before BT was to be switched off I just plugged everything in place by the next morning my Internet with a Zen wasn’t activated it went seamlessly. At the moment speeds are very good although it is explained that he can take some time to settle down we are happy with the speed we are getting now and that May improve even more overtime. Most of the communication with them has been done via email they are very prompt in sending information which was all easy to follow and understand. I am current getting speeds off Download 115.5Mbps Upload 55Mbps. Which for some people may not be amazing but for us that is amazing considering with BT as speeds were nowhere Near the speed we were paying for. The average speed we received with BT was 17.5Mbps download and 10.0 Mbps upload. This is very bad considering we was paying for 34 meg Internet. Zen Internet for us is the best Internet we can get in our area good customer service good reliability top speeds. There’s nothing more we could ask for.
I would never go back to BT now.
- Location
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