1,452 Customer Reviews over 37 pages
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- Location
- Milton Keynes
- Reviewing
- Shell Energy
- Date
- 2017-12-30
- Comments
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I switched from BT to First Utility less than a month ago based on a recommendation of the scouts they've set up at Currys PC world. I was told their service was just as good as BT but cheaper. The boradband service is absolute trash I've complained a few times.BT actually warned me about the service and they were damn right. Now it will cost me more because if my wifi speeds doesn't improve to the BT levels I'll pay off the rest of the contract and leave them, can't survive this rubbish service for another 17 months. The frustration will kill me.
nobody should move to them just because they have cheaper prices, their service is also cheap trash.
- Location
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- Location
- Burnley
- Reviewing
- Shell Energy
- Date
- 2017-12-18
- Comments
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Don't use if you want to ever think you might need to contact customer service. It's a joke. Takes nearly 5 minutes to even join the queue and then for ever to actually talk to anyone. If you are unlucky you then are put in another queue. Customer service is nonexistent
- Location
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- Location
- Lewes
- Reviewing
- Shell Energy
- Date
- 2017-12-16
- Comments
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Customer service is fairly good and helpful, however, customer service should be low down the list of desirables as ideally you shouldn't need it. Speed is ok. The biggest let down for First Utility is the frequency of broadband outages and disconnections. In terms of reliability they are appalling. This is why I have rated customer service quite high as I often need to contact them to ask why I have no connection!
Overall impression ... steer clear. Very unreliable.
- Location
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- Location
- Burnley
- Reviewing
- Shell Energy
- Date
- 2017-12-16
- Comments
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Don't use this company if you think you might need customer service. Almost impossible to contact unless you are prepared to spend ages on the phone and listen to dreadful music. Email does not work.
- Location
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- Location
- southampton
- Reviewing
- Shell Energy
- Date
- 2017-12-03
- Comments
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Stay away! this company mis-sold broadband to me, they then emailed me saying apologies we mis-sold this service to you, then i cancelled (this all happened day one) i then received many emails saying i have not paid my bills, they then threatened me with court or a cancellation charge of £323. They are a joke and will damage your credit rating after they lie about what service they can give you. i will be keeping all emails for proof.
- Location
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- Location
- Manchester
- Reviewing
- Shell Energy
- Date
- 2017-11-22
- Comments
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Very good, and cost effective, never had an issue, had a fault found out it was an outage in the area, bit annoying but it happens and openreach fixed it.
Also im on the Ultra First, i was advised on estimated speed range, same as all other providers on openreach network, such as BT, Sky, Plusnet.
Ultra First Broadband 34.99 speed up to 76mbps my estimated speed range is 40-67mbps (im not going to expect 76mbps come on guys) it all depends on how far you are from the exhange.
I have no issue with First Utility seems straight forward cheaper then the rest
- Location
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- Location
- dorchester walk
- Reviewing
- Shell Energy
- Date
- 2017-11-12
- Comments
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low broadband speed and when I brought they said the would be up to 17 but I get less than 5 if they told me it was less than I would went some else with better speed
- Location
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- Location
- Rutland
- Reviewing
- Shell Energy
- Date
- 2017-10-28
- Comments
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I have never received the speed I understood I was sold for. I plugged my laptop directly to the router by cable connection. I used the Watchdog Broadband check while talking to customer services. I was then asked to provide speed data over 3 days. This I did but they say the speed checker I used is not valid! I believe Watchdog from the BBC must be acceptable. I will change provider as soon as my contract expires.....
- Location
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- Location
- North Ayrshire
- Reviewing
- Shell Energy
- Date
- 2017-09-29
- Comments
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Early days.
We wanted it connected before we left for a break but they were unable to make the date by two days so we contacted them.
The first attempt was not so good as the guy we spoke to said, no worries, we will get someone to call you back within 2 days. SILENCE!
I called back and spoke to a "Zoe". She apologised and then promptly sorted it.
The router arrived early, thanks, Zoe. I was able to configure it to match my old network and on the go live day, up it came and all looks good.
Have not used it much yet but so far, so good.
The call centre staff do, seem, rely on unseen technical staff, Zoe had to ask them a question that I wanted answered. Now it may be a case of "Chinese Whispers" but she was given an incorrect answer.
I will update when I have more use.
Conclusion.
Simple to buy, seems a good price, very helpful staff mostly, works and the company seem to want to keep me happy. Nice.
- Location
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- Location
- Pembrokeshire
- Reviewing
- Shell Energy
- Date
- 2017-09-21
- Comments
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Terrible speed, terrible customer service, terrible reliability, cheap terrible router supplied. Stay well clear of this outfit, they're terrible.
I cancelled and they're now trying to charge me a sky high cancellation fee after a month without broadband which is they're at fault for.
- Location
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- Location
- Kent
- Reviewing
- Shell Energy
- Date
- 2017-09-08
- Comments
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Awful! Half the speed I was getting before, terrible customer service, just constantly tell me 'that's not possible!' Won't let me out of contact despite my complaints from day one, including the fact they never gave me a copy of contract! Apparently, I should have read it in its entirety and memorised it. Been a customer of theirs for many years but as soon as my contract is up, I'll never use them again.
- Location
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- Location
- london
- Reviewing
- Shell Energy
- Date
- 2017-08-23
- Comments
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Paying for 78 mb when only getting 32-40. My last isp was able to give me 80mb. not happy at all
- Location
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