1,017 Customer Reviews over 26 pages
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- Location
- Devon
- Reviewing
- Origin
- Date
- 2017-03-01
- Comments
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Great company and customer service, i wish I had switched broadband & phone service before after many years of sticking with BT. The whole switch was very simple and good reliable broadband. The only reason i didn't give a 5 for overall satisfaction is because the router hadn't turned up the day before the switch & I had to call them to enquire but it did then arrive the day of the switch but I felt it would have been better to have received it a little earlier. Overall very happy though.
- Location
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- Location
- Doncaster
- Reviewing
- Origin
- Date
- 2016-12-17
- Comments
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Origin offer an excellent service. I have been with them for over 18 months. Never had any problems service wise and when something went wrong they were very efficient and kept me informed. Speed is only an issue I think due to issues outside their remit.
- Location
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- Location
- Cannock, Staffordshire
- Reviewing
- Origin
- Date
- 2018-03-06
- Comments
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I am generally shocked by all the negative comments as mine has been nearly faultless and defo no worse than any of the major provider's. I used have the full package inc multi room with Sky costing nearly £100 PCM, but after buying a firestick cancelled the lot and just needed broadband provider and Origin came up the cheapest £17.99 PCM for the basic speed. I have read people saying the first months payments was double but what these people forgot to mention you get the first 30 days to try it out then if you don't cancel you get billed double on your second month READ YOUR T&C's BEFORE SIGNING. I have a wife and a daughter and wife is always playing games on the tablet, daughter is on Youtube or her PS4 and I download a lot and its keeps up with everything fine. Customer service (once when I had to call them) got through within minutes not 20 min plus like Sky and the issue was resolved within 24 hrs. Really cant fault Origin and will stay with them for the foreseeable future.
- Location
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- Location
- Shrewsbury
- Reviewing
- Origin
- Date
- 2019-12-18
- Comments
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Been a customer for 3 years live in poor reception area but fibre is brilliant customer service excellent price of package competitive would recommend
- Location
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- Location
- UK
- Reviewing
- Origin
- Date
- 2019-04-21
- Comments
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Asus N16 latest firmware update available to download and install from Asus Help web page. Cured all my router problems.
- Location
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- Location
- liverpool
- Reviewing
- Origin
- Date
- 2019-01-07
- Comments
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The speed of the internet is slow, can not be any quicker. Always the same speed with previous providers.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-02-28
- Comments
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Recently joined and procedure worked very smoothly
- Location
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- Location
- Halifax
- Reviewing
- Origin
- Date
- 2016-12-15
- Comments
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Fantastic customer service, unbelievable value for money very reliable broadband speed is better than our last provider and is good to say we are a long way from the exchange.
- Location
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- Location
- Sheffield
- Reviewing
- Origin
- Date
- 2018-02-13
- Comments
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Have been with Origin for a couple of years on broadband and am very happy with them. The best price for broadband and line rental, and customer service has always been excellent. Broadband not the fastest but this is because of distance from exchange. BT have finally upgraded the line to fibre, so am transferring to fibre but staying with Origin.
- Location
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- Location
- Swansea
- Reviewing
- Origin
- Date
- 2017-10-30
- Comments
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I took a risk after reading all the reviews. In fairness I like this provider. Decent company, fair service. Nothing wrong so far. I’m happy.
- Location
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- Location
- Durham
- Reviewing
- Origin
- Date
- 2018-07-27
- Comments
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Fantastic service! While it isn’t the quickest, the broadband is absolutely ideal for my needs (at such a cheap price too) and I haven’t had any issues with reliability of the service. Customer service is outstanding - really friendly, helpful staff who genuinely care about their customers.
- Location
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- Location
- Sunbury-on-Thames
- Reviewing
- Origin
- Date
- 2017-10-21
- Comments
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I just wanted to balance some of the negative reviews - I've had no problems with Origin ADSL and get consistent download speed of 11 Mbps which I think is quite reasonable. Upload speed is poor at 0.75 Mbps but it's good enough for my needs. On the whole I'm very satisfied.
- Location
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- Location
- Marston Magna
- Reviewing
- Origin
- Date
- 2019-03-09
- Comments
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Very good customer service with resolving issues. I switched because we experienced drop outs and slow speeds over the term of our contract and I hoped that our new ISP would be better.
- Location
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- Location
- Chelmsford, Essex
- Reviewing
- Origin
- Date
- 2016-12-15
- Comments
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A good allround service with helpful customer service, easy installation and a reliable broadband service.
I would recommend this service to anyone.
After being with EE this service by Origin is 100% better.
- Location
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- Location
- North Yorkshire
- Reviewing
- Origin
- Date
- 2018-07-25
- Comments
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Really want to say how pleased I've been with Origin today! My internet connection failed, which is only second time in 12 months.. I am not very good at technical stuff and rang Origin. The girl who answered (Milly) was so very patient with me and talked me through re setting procedures.. I always dread anything going wrong that requires technical help, but Milly put me at ease and helped me through it!! Thank you Milly and Original!
- Location
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- Location
- Doncaster
- Reviewing
- Origin
- Date
- 2017-03-01
- Comments
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Amazing staff but Internet often refuses to stream things.
- Location
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- Location
- Chester
- Reviewing
- Origin
- Date
- 2017-03-01
- Comments
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I switched my broadband provider to Origin two months ago and so far, the experience has been good. I received the router on time, and my line got activated on the date specified. Broadband speed is good, adequate for streaming videos and accessing online media content. I did contact Origin's customer care line once and my questions were dealt with promptly. Only problem I found was the line can briefly get disconnected for a few seconds before coming back up again, mostly occurs late in the evening. But not that frequent at all. Overall, very satisfied with the service and its a good value for money too. I certainly recommend Origin broadband!!
- Location
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- Location
- Edinburgh
- Reviewing
- Origin
- Date
- 2017-11-13
- Comments
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I have been pleasantly surprised with Origin service of Broadband. I signed up for it on the Monday and it was installed and up and running by Thursday. So far the speed has been pretty good when lasted tested
12.21 Mb Download speed
0.72Mb upload
37 ms ping time
I do live very central though near Meadowbank athletics track so do take that into consideration.
The customer service has overall been with good twice I have called and been answered within 5 minutes and the other two times between 15 and 30 minutes. The help centre is based in the Uk as well
- Location
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- Location
- Cumbria
- Reviewing
- Origin
- Date
- 2017-03-02
- Comments
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It took over a month to get the switch date sorted but I have no knowledge as to why that was. Nice slim/black sci-fi router which arrived about a week before I needed it so that was one thing I wasn't kept waiting for - so far no problems with the standard broadband or the service.
- Location
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- Location
- Dumfries
- Reviewing
- Origin
- Date
- 2018-08-19
- Comments
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I can't lie, I've had great broadband with origin it's fast enough for me I use between 6 and 10 devices tv, iPad ect.. but this month 2 payments have been taken out not really sure why and I've checked all payments and they have all been paid I know it's not alot of money but it's not a service I want to be paying double for?
- Location
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- Location
- Sudbury
- Reviewing
- Origin
- Date
- 2017-06-03
- Comments
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At long last origin seem to have got their act together. It has been a long haul since march when i joined, but it seems they have caught up with the deluge of people joining. A great part of resolving billing problems etc has been due to the excellent help provided by Hollie Hartly & her colleagues in complaints dept, who are doing their very best to sort all the problems. Thank you all very much.I now look forward to a long association
with your company.
- Location
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- Location
- Middlesbrough
- Reviewing
- Origin
- Date
- 2019-08-06
- Comments
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I have been with origin for nearly 2 years now. I had problems at first but for the past 18 months I've been trouble free and have great speed. It is very cheap too, customer service is slow to get through to but if your after a reliable frill free broadband provider then origin is the one for you.
- Location
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- Location
- Reviewing
- Origin
- Date
- 2023-02-15
- Comments
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Whilst the broadband was not bad and wouldn't complain. I signed up to origin and even called them telling them I was leaving the property a 8 months into the contract. They told me I'd need to pay, so I did. I ended up paying until the date it ran out for 18 months and cancelled with them. Now they telling me I owe them money even tho I cancelled. I didn't actually use the broadband for 10 months and still paid them as well that's the law and what was in the contract and obviously honoured this. After being a loyal customer and paying them all this time 6 months later they telling me I owe them 209 pound. Yeah that's right. This company is a con. You cannot end the contract apparently and now I have to dispute it whereby they don't actually get back to you and just get a debt agency company come after you even if you dispute it they'll come back after no investigation. Terrible company. Stay away from origin broadband and save yourself the hassle of them asking for more money and debt collection agencies, because they don't do their job and make their customers suffer no matter how loyal they have been to them!!
- Location
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- Location
- Penistone
- Reviewing
- Origin
- Date
- 2017-03-03
- Comments
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I've only had it a couple of months, and apart from a small hiccup getting connected, I am very pleased, the speed is good considering the distance from the exchange and I've had no problems with reliability. Customer service was very helpful when there was a delay getting connected due to inter departmental mix ups. So far I would definitely recommend.
- Location
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- Location
- Highlands
- Reviewing
- Origin
- Date
- 2017-03-04
- Comments
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So far, so good. I moved to Origin Broadband a month ago from Plusnet. The transfer went smoothly and the connection speed has been perfect, and more stable.
- Location
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- Location
- Halilfax, West Yorkshire
- Reviewing
- Origin
- Date
- 2016-12-15
- Comments
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It doesn't have to be huge company with cheesy adverts on TV to provide a huge service. I've not had any trouble I know of and if you don't need to contact customer services [and you shouldn't], then its obviously working well and it has for me.
- Location
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- Location
- Glasgow
- Reviewing
- Origin
- Date
- 2016-12-15
- Comments
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The best thing about Origin is that they respond quickly to emails and chat. And, they have thinking human beings who respond, who talk to you as human beings, rather than throwing "polite" nonsense at you, and they solve the problems.
- Location
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- Location
- Kilmarnock
- Reviewing
- Origin
- Date
- 2017-12-14
- Comments
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Fibre speed as promised. Had a few issues with openreach when changing to fibre but Origin were most supportive. Minor billings issues resolved without any drama. Experienced some dropouts after changing to fibre however these are outwith Origin control as they do not own the lines or equipment and once Origin had checked router settings be the issue was referred to Open reach to resolve as they do control the lines and equipment.
- Location
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- Location
- leominster
- Reviewing
- Origin
- Date
- 2020-11-14
- Comments
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had delay ordering because they had issue with number porting but apart from this good speed for my area and for £19.99 month cheapest fibre around
- Location
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- Location
- Anglesey
- Reviewing
- Origin
- Date
- 2017-12-24
- Comments
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The service seems inversely proportional to the price you paid for the modem/router..I suggest you keep the power pack and chuck the rest. Think about this before abusing origin!
- Location
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- Location
- Southampton
- Reviewing
- Origin
- Date
- 2023-05-05
- Comments
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When I left, my communication with one of the lady's was first class, helped me sort out all I needed to, cannot fault the customer service
- Location
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- Location
- Village
- Reviewing
- Origin
- Date
- 2016-12-16
- Comments
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Good value no nonsense broadband - speed no worse than any other provider. Only glitch was it took a day to swap Broadband. Else all good.
- Location
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- Location
- Oundle
- Reviewing
- Origin
- Date
- 2016-12-16
- Comments
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My speed is limited by the BT copper wire - so it's rubbish. Origin has first class customer service enabling even a dummy like me to connect successfully. They are half the price of Talk Talk and the provider, Fleur, who Talk Talk passed me over too when they lost interest in my simple needs. I'm very happy with Origin - half the price and far better customer service. Speed is the same as Talk Talk because of BT. Max is 6 per sec.
- Location
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- Location
- Oldbury
- Reviewing
- Origin
- Date
- 2017-07-05
- Comments
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Rightly or wrongly I signed up for a 2 year deal with Origin at a fantastic price (compared to BT). They mistakenly took out an extra £16.99 fee but I received a call saying they'd realised the error and issued a refund.The day of the switchover I received an automated phone call advising the Router would be delivered. It was and on time. Mid-afternoon BT switched off their connection, I connected up the Origin one, ran the installation CD, setup the connection in Windows Network centre and an hour later it burst into life working perfectly. I did a speed test for my postcode the maximum d/l speed i can get for my area is 6Mb and i was getting 4.2. So far so good, couldnt get it any better than that I dont think. We'll see how things go regarding the connection and speeds (3 stars given for now) but at the moment I'm happy, especially how much money Ill be saving over the term.
- Location
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- Location
- Wales
- Reviewing
- Origin
- Date
- 2016-12-16
- Comments
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I have only been with Origin since 5.12.16 and I am pleased with their delivery of download speed.
As regards their Customer Service I would say "Very Good".
- Location
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- Location
- Desborough,
- Reviewing
- Origin
- Date
- 2021-03-18
- Comments
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I was recommended this company by MSE as a cheaper alternative to EE but it turned out to be 3 times more expensive!Why?
- Location
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- Location
- Cumbria
- Reviewing
- Origin
- Date
- 2019-09-02
- Comments
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I've been with origin for almost 2 years and, from the start, the broadband service has been available all the time; no problems with that.
Customer service, however, is in need of some work. I signed up for a 12 month package and paid up front. After a couple of months - in the new year - I noticed that there was a payment from my bank account so I called up and was told there had been a mistake and it would be corrected. The following month, same again. Third month in a row, same again. Eventually, the payments stopped and a cheque for 4 months overpayments was sent to me. When my 12 months were over, I called and renewed, full payment, same as before, and in year 2 no problems either with service or extra payments.
I've just made a payment for year 3 - a bit early; payment on August 1 for a service starting in September but it's paid now so I'm not going to fight over it.
To be completely fair, the people at Origin have sorted out the problems as they arose but their process seems to be very slow. Whenever I've called, they have been polite and I don't recall it taking too long to connect.
Avoid? No - if you're patient with them, they will get things right and, to be fair, my broadband connection has never let me down.
- Location
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- Location
- Lincolnshire
- Reviewing
- Origin
- Date
- 2018-05-30
- Comments
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Surely I cannot be the only one in step? I have been with origin approx 18 months and am so pleased with them that I signed up for a further term. Yes there were some initial issues but they were all resolved satisfactorily. Compared to BT they are a godsend. In recent months they seem to have upped their game and performing well. Am I just lucky or do others expect too much from their supplier? I'll keep you posted.
- Location
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- Location
- Ombersley
- Reviewing
- Origin
- Date
- 2016-12-15
- Comments
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Origin offers a good price for broadband services. I have a low requirement so opted for 17MB speed which when working is fine, however, lately i have found the service poor during the day which may bevdue to Outreach working on the system?
The help line was very helpful on the occasion that I needed them, extremely patient whilst sorting me out.
- Location
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- Location
- Oxford
- Reviewing
- Origin
- Date
- 2016-12-15
- Comments
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We've had a few issues with our broadband, and - when you can actually get through to speak to a human about them - Origin have very effectively solved them for us. However, you are likely to spend 20+ minutes on hold, waiting to speak to someone. Also, there is often absolutely no response through the online chat support, which is very frustrating.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.