1,017 Customer Reviews over 102 pages
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- Location
- Market Harborough
- Reviewing
- Origin
- Date
- 2024-02-02
- Comments
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Tried to transfer broadband to new house and after 3 attempts and an hour on the phone, decided to cancel (which only took 6 minutes) and went to a different company which took 17 minutes to do in total. Origin were not helpful or easy to communicate with at any stage.
- Location
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- Location
- Brighton
- Reviewing
- Origin
- Date
- 2024-01-30
- Location
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- Location
- Reviewing
- Origin
- Date
- 2024-01-29
- Comments
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Been with origin 2yrs now and I must say I have nothing good to say about them
- Location
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- Location
- Dorset
- Reviewing
- Origin
- Date
- 2024-01-25
- Comments
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Previously with SSE and everything was fine.
Now with Origin and they're simply appalling in every respect.
Will be leaving.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2024-01-24
- Comments
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AVOID THIS COMPANY
I informed Origin in November 23 that my mother (their customer) had died. They continue to send me bills, the latest received on the day of her funeral. I have sent 2 complaints (Nov & Dec) to email address provided on their website; absolutely no response. Have rung them numerous times to discuss and when I explain to their "service" representative the reason for the call I am cut off every time; are they deliberately hanging up???
So they don't answer complaints and won't talk to you on the phone.
Undoubtedly the worst company I have ever encountered.
- Location
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- Location
- West Midlands
- Reviewing
- Origin
- Date
- 2024-01-16
- Comments
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Used to be with SSE, was moved without my say so. Orgin are terrible. I phoned up to cancel after my renewal date the 4th Feb but was told I had to do 28 days which is 12th February. So not sure if they put me on another tariff. Woman on the phone was rude and useless. Cancelling my direct debit after final payment not sure who to complain too
- Location
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- Location
- North Yorkshire
- Reviewing
- Origin
- Date
- 2024-01-05
- Comments
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This is on behalf of my 89 year old FIL. They take your money but dont provide the service. What a joke this company is. providing 5mb download, supposed to be 18 minimum,even that is bad service. They say nothing is wong. Taken 2 months forthem to admit something is wrong. Promised an engineer would call. Never showed up.Utter utter joke. And they wont comensate us, release us out of contract. Avoid like the plague is my advice.
- Location
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- Location
- Reviewing
- Origin
- Date
- 2023-12-25
- Comments
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Frankly, poor in every aspect.
They don't give automatic compensation in line with Ofcom's guidelines, so why would you go with a company that behaves like that?
Poor speed of less than 10Mbps, drops out too often and takes a week before anyone fixes it.
- Location
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- Location
- Oxfordshire
- Reviewing
- Origin
- Date
- 2023-12-20
- Comments
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I've been with Origin since early 2019. At that time they were a great company. I've always had a speedy internet connection, and usually get close to max 78mbit/s down and 20mbit/s up. The router does occsaionally seem to drop the connection, but usually in the middle of the night (probably firmware updates), and they sent me a new one a few months back completely free which I've not installed yet.
At some point in the last six months though, something's gone very wrong. Customer service chat and email addresses have been removed from the website, so you have to ring a call centre instead. We were not notified of this. They don't know anything there and can't help. There's no longer any account login, and their postcode/account checker simply doesn't work - it always tells you it can't find your details. On the call I was told the website was "low" - whatever that means - and that we'd receive an update about it in January. I'm not holding my breath, it seems very odd to take down the live service. If they're developing a new backend it'd be done in a dev environment before seamlessly rolling out to production... I'd encourage everyone to avoid Origin until they've actually sorted out their systems.
A real shame to see the downfall of a company which was so good and had great service when I joined five years ago.
- Location
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- Location
- Cwmbran
- Reviewing
- Origin
- Date
- 2023-12-19
- Comments
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Old SSE customer, moved over to these. Slow intermittent broadband that rarely worked. Phoneline didnt work either. Cancelled service, told it'll be cancelled in 28 days. Had 2 direct debit taken since as 'final bill'. No call back, email unanswered. Avoid at all costs.
- Location
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