2 Customer Reviews
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- Location
- Great Strickland
- Reviewing
- LonsdaleNET
- Date
- 2019-12-14
- Comments
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When the system was first started speeds were good. Unfortunately as more customers joined the speed decreased below that promised. Toward the end we were lucky to get 5-10 MPs. A shame as the idea was good one until BT speeds improved dramatically causing us to switch to a faster and more reliable service.
- Location
-
- Location
- PENRITH
- Reviewing
- LonsdaleNET
- Date
- 2021-02-03
- Comments
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Been a customer for a number of years. For the 6 months+ we've been struggling to get above 1mbps consistently. Bearing in mind we are supposedly guaranteed 10mbps, I contacted the company and was told in the first instance that they knew there was a problem but there was little they could do as they were over capacity. When asking for a discount since we aren't getting anywhere near what we pay for, I asked for a discount on the price. The reply was that it wouldn't be of any benefit discounting the customer. And would only harm their infrastructure projects.
Maybe I miss understand the meaning of guarantee. Anyone considering going with this company, I would think again.
- Location
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