ineedbroadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for ineedbroadband.

Overall Customer Ratings for ineedbroadband

  • Satisfaction
    2.9 stars
  • Customer Service
    2.9 stars
  • Speed
    2.7 stars
  • Reliability
    2.6 stars

Based on 32 customer ratings since 2015-06-18

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

13 Customer Reviews for ineedbroadband

Reviewer Location Reviewing Date Ratings
Pathetically slow connection speeds. Never had the advertised upload or download speeds I have been paying for. Service improves slightly after complaining to them, but after a few days normal shocking service resumes. 0.85 mbps when I am supposed to receive 20mbps is dire. No customer service to speak of. Shocking provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham ineedbroadband  
This company is a pleasure to deal with. On the rare occasion I have an issue it is resolved quickly and efficiently. Top people!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Six Hills Lane ineedbroadband  
Quick resolution to a problem, thankyou.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Newton ineedbroadband  
Cannot say anything about the broadband connection as such, but the service is rather "unresponsive".
I sent two requests for availability in my area. First time I had to ask whether they were even working on my request, second time there was no response whatsoever. The ticket just expired.
If there was no availability in my area, I would have appreciated to be informed about this – that would have been professional.
  • Satisfaction
    1 star
  • Customer Service
    1 star
notts ineedbroadband  
Excellent reliable broadband,very quick repair service when the dog chewed the cable coming into the house !!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Hough on the Hill ineedbroadband  
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Marston ineedbroadband  
Professional from the start, I was unsure what package would suit my needs and after long chat with customer services we came up with a package that would suit me and my family, I went for the 20Mbps package, I get a solid 20Mbps day and night and a 4Mbps upload, I was told that I could upgrade or down grade my package for free at any time. The engineers did a stunning job, listening to me moan on as I was very conscious of the cable run on my newly cladded house (well hidden lads) My next-door neighbour joined the same service and they even gave me a free month for recommending him.

Cheers Jonny
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Kimberley ineedbroadband  
I get 15+% packet loss and frequent disconnections every other min because of a slight wind. If there was a strong wind (worked fine when Storm Emma rolled past), I'd be fine, but no, slight wind today, so my internet has to be super bad because #logic.
It wasn't even windy yesterday and it was bad... And the day before etc.
If you're in the middle of nowhere, this is a great connection for say web-browsing and non-critical work, if you want to play twitch-based games or are trying to have a conversation with a customer/trying to work, in a slight-wind, its rubbish.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    1 star
Sudbrook ineedbroadband  
The fitters were very good. Unfortunately I have so many buffering problems on smart iptv. Generally the customer service from Ineedbroadband is surly and dismissive. BUT, I am getting better broadband speeds than BT (not difficult. Overall a disappointing experience
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
stanton-by-dale ineedbroadband  
Daily network outages, support queries do not receive responses, speed is significantly slower than stated at installation.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham ineedbroadband  
Generally delighted to be able to have normal broadband in a rural location. It took 6 months of persuading them to move the original install - leaves grew which not their fault but fighting to fix is. Customer service is OK, on site engineers were great, price is extremely competitive for 30mbps download. Upload on my domestic package is a bit a variable. Recently gets a bit flakey when a lot of local traffic but all in all - so much better than the steam powered BT exchange 2.5 miles away.
  • Satisfaction
    4 stars
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    3 stars
Kelmarsh ineedbroadband  
Customer service so far has been very good and helpful, with great communications on ordering and the installation was very neat and fast.

Early days but speed is fantastic - 29+Mbps.(I'm on the 30Mbps service) much better that the sub 2Mbps as exchange only line with BT.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Sudbrook ineedbroadband  
Broadband speed is pathetic,cannot make satisfactory connections
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    2 stars
Sibthorpe ineedbroadband  

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

ineedbroadband are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and ineedbroadband.

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