53 Customer Reviews over 2 pages
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- Location
- Highland
- Reviewing
- bigblu
- Date
- 2019-09-08
- Comments
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Utterly terrible - easily the worst company I have ever dealt with. An enormous amount of fake reviews on other platforms as well. They have rebranded three times since I have been with them and they failed to get in touch about this, despite there being no access to the any informationt o the disruption in the service. They didn't answer emails for months - no exaggeration. They don't answer the phone, they still don't answer emails and their website portal is terrible. Internet is fairly reliable, but the speeds are usually woefully slow. They have even now stopped their call queue and the phone just rings and rings and rings. I had two 1-hour long sessions of listening to the phone ring, one 45-minute, and a couple under 20 minutes - all of which were ignored. I guess they are either busy sorting out all the problems they have with all of the rest of their customers or just kicking back in the office playing cards. This is the last company I would ever recommend to anyone.
- Location
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- Location
- Torr head nothern ireland
- Reviewing
- bigblu
- Date
- 2019-09-04
- Location
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- Location
- Lincolnshire
- Reviewing
- bigblu
- Date
- 2019-08-29
- Location
-
- Location
- Highland
- Reviewing
- bigblu
- Date
- 2019-08-28
- Location
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- Location
- France
- Reviewing
- bigblu
- Date
- 2019-07-08
- Comments
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Broadband service has worked well for the past two years but fibre has now come to my village in rural France so I want to cancel my contract given that its fixed-term has expired. So far I've been on hold waiting for an operator on their 01869 number for 15 minutes now - really not good enough.
- Location
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- Location
- Aylesbury
- Reviewing
- bigblu
- Date
- 2018-03-12
- Comments
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If I could give this company zero stars, I would. We've had to pay nearly £700 to get it installed and it's never worked since its been installed. We've spent hours on the phone to Europasat to get them to reset it. We're so fed up, we've been trying to cancel our service for over two months and despite written notification, we are STILL being billed for a non-existent service. We'd have been better off (and with less damage to the exterior of our house) if we'd posted money down the drain.
- Location
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- Location
- Aylesbury
- Reviewing
- bigblu
- Date
- 2018-03-12
- Comments
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If I could give this company zero stars, I would. We've had to pay nearly £700 to get it installed and it's never worked since its been installed. We've spent hours on the phone to Europasat to get them to reset it. We're so fed up, we've been trying to cancel our service for over two months and despite written notification, we are STILL being billed for a non-existent service. We'd have been better off (and with less damage to the exterior of our house) if we'd posted money down the drain.
- Location
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- Location
- North Yorks
- Reviewing
- bigblu
- Date
- 2018-02-07
- Location
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- Location
- North Yorks
- Reviewing
- bigblu
- Date
- 2018-01-10
- Comments
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Absolutely scandalous company! DO NOT USE this company. Failures on every level. Service did not work, de-installed within days due to them confirming the speed would never be sufficient to even read the newspaper online. Promised refunds, got partial one, other one is on its way blah blah blah, months of chasing, still nothing. Nightmare to contact at every stage, incredibly stressful company to deal with and told us so many lies. Truth is that this service is too far still in its infancy to provide the broadband speeds it promises, now since informed that many broadband companies will not enter this area of the market yet due to it being in its infancy and not currently fit for purpose. I would hate anyone else to have to experience what we have gone through.
- Location
-
- Location
- France
- Reviewing
- bigblu
- Date
- 2017-04-14
- Comments
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Absolute rubbish in every respect. Bought a dish and signed up to a "pay as you go" service for our holiday home. The actual internet is painfully slow (like the old days of dial up) but what is more frustrating is the fact that you have to buy packages of data for 7 euros which last a few hours with very light use (few emails and social networking notifications). Then you have to log on using a phone network to reload (which defeats the purpose!) but they don't apply the top up until they feel like it, which can take up to 24 hours Monday to Friday or not at all at weekends or Bank Holidays. Sometimes the top up just never materialises but when you call them they claim you must have left a device on which has used up the data in the background (I am not that dim, nor is it possible for a device to do that in seconds!) DO NOT WASTE YOUR TIME OR MONEY WITH THIS SERVICE!
- Location
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- Location
- Uig
- Reviewing
- bigblu
- Date
- 2017-01-24
- Location
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- Location
- London
- Reviewing
- bigblu
- Date
- 2016-10-19
- Comments
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Totally crap network, completely over sold, awful people. I was a re seller and ALL my customers, good people were totally ****** off by this cowboy company. SES just the same. Why can't we have GOOD SAT internet in the UK???
- Location
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- Location
- Silloth
- Reviewing
- bigblu
- Date
- 2010-08-17
- Comments
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Had it installed just over 8 weeks ago have only managed 2 skype a. udio call with it just done speedtest on Tariam recomended site and tonight download speed is 90kb/sec Tariam have been no help despite emails and phone calls to them .
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
bigblu are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and bigblu.