John Lewis Broadband Buyers Guide

Straight forward broadband from John Lewis with an emphasis on reliability, honesty and quality customer service

  • Free UK-based customer service
  • Bundled phone service with inclusive calling
  • Unlimited usage allowances on all packages
  • 66Mb average speed fibre broadband available
  • Rural and remote areas pay the same as urban and central

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John Lewis Broadband Unlimited with Talk Evenings and Weekend
£20.00 for 12 months
£26.50 thereafter

No upfront cost

  • £30 John Lewis e-gift card
  • Offer 12 months reduced price!
  • Truly unlimited usage
  • 10Mb average download speed
  • Free UK-based customer support
  • Free PC or Mac security suite
  • Free set up for switchers
  • Same low price regardless of where you live
  • Evening and weekend calling
  • No activation fee
  • 12 month contract

Buy now

John Lewis Broadband Fibre with Talk Evenings and Weekend
£27.50 for 12 months
£38.00 thereafter

No upfront cost

  • Offer 12 months reduced price!
  • 36Mb average download speed
  • 9Mb average upload speed!
  • Truly unlimited usage
  • Free UK-based customer support
  • Free PC or Mac security suite
  • Free set up for switchers
  • Evening and weekend calling
  • No activation fee
  • 12 month contract

Buy now

John Lewis Broadband Fibre Extra with Talk Evenings and Weekend
£32.50 for 12 months
£43.00 thereafter

No upfront cost

  • Offer 12 months reduced price!
  • 66Mb average download speed
  • 18Mb average upload speed!
  • Truly unlimited usage
  • Free UK-based customer support
  • Free PC or Mac security suite
  • Free set up for switchers
  • Evening and weekend calling
  • No activation fee
  • 12 month contract

Buy now

Reasons to choose John Lewis Broadband

  • UK-based customer services - get support from a guaranteed UK call centre using a freephone telephone number
  • Same price everywhere - regardless of where you live, you'll get John Lewis' lowest prices
  • Unlimited broadband as standard - all packages come with unlimited usage allowances
  • Fibre package available - Fibre Extra package averages 66Mb in enabled areas
  • Phone service included - choose between a range of inclusive call packages including an international calling option
  • Shorter fibre contracts - John Lewis offer fibre on 12 month contracts rather than the 18 month fibre contracts standard from some other providers

Possible downsides

  • Not the cheapest option - John Lewis have prioritised quality UK-based customer service and fairness of pricing over offering the cheapest price in any area
  • Not truly unlimited - traffic management is used to prioritise interactive traffic like browsing, email and gaming over download traffic, and to maximise performance during abnormal load
  • No standalone broadband - line rental has to be taken from John Lewis and you have to take at least an evening and weekend call plan
  • No short contracts - the only contract option is 12 months
  • Telepone support not 24 hour - the freephone support number is only open for calls between 9am and 6pm.

Features at a glance

  • 10Mb average ADSL speed, 36Mb average Fibre download speed and 66Mb average Fibre Extra download speed

  • 12 month contracts

  • Unlimited usage allowances on all packages

  • Free connection on existing phonelines

  • Free UK-based customer support

  • Comprehensive PC security package from BullGuard included

  • All deals come with AC-rated wireless routers

  • Range of inclusive landline minutes available with every deal

  • Same price offered wherever you live

  • John Lewis Broadband have published a Traffic Management Policy

2.7 stars
  satisfaction rating based on 468 customer ratings since 2018-05-20. See more John Lewis Broadband customer ratings and reviews.

Details last checked on 2019-05-15

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for John Lewis Broadband.

Customer Ratings Summary

  • Satisfaction
    2.7 stars
  • Customer Service
    3 stars
  • Speed
    2.5 stars
  • Reliability
    2.6 stars

Based on 468 customer ratings since 2018-05-20

Show all time ratings

Add your own review of John Lewis

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
I was with sky broadband and it was getting more expensive each year, so changed to john lewis, reputable company, massive mistake. The internet is awful, every day there is an issue. Have reported it severally, apparently it is not their fault it is BT, yet I never had this problem with Sky. Looking at the reviews from people, it is obvious I am not the only one. Fortunately, my 12 month contract is over and I am switching. They havent even offered compensation for the abysmal internet speeds. The poor speed has affected my business and studies. Please - if you regularly use the internet and need normal to high speeds for viewing videos or sending and downloading documents, then do not go with john lewis broadband.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
london John Lewis Broadband  
I never usually write reviews but JL broadband had such abysmal service. It took nearly 2 months for JL to set up my broadband and landline provision even though it was supposed to be a simple port over from my previous supplier. This left me with no internet service for over a month. I had to keep chasing them to find out what was going on and each time I got a different excuse. Twice my order was mysteriously cancelled mid way through the process! Although polite, he customer service staff didn’t have a clue about what was going on.
I’ve now gone back to my previous provider even though JL have the gall to charge an early termination fee! . Will never use them again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London John Lewis Broadband  
Before John Lewis, I used to have Sky Broadband and I really sorry to leave them. I thought both company use same BT lines and assumed there would not be difference. I failed too bad. Johnewis keeps dropping and very very slow. During last 11 months I had to keep raise query and never seen problem solved permanently. Never had such problem with SKY. Don't waste your money and energy for nothing
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
LONDON John Lewis Broadband  
Never try their broadband. They use a cheap router and you have to change the channels regularly to make it work. We always have drops in our internet upto an hour long, and when i ring their technical dept they say that it is expected to have at least 3 or 4 drops every 3 days, ive never had that with Sky or anyone else.

We spend over £130 a week with Waitrose shopping and buy clothes and electricals from John Lewis, and when we said we would cancel all those weekly orders for the sake of a £100 cancellation fee, the person said, i have the ability to remove the cancellation charge, but i wont do it, even though he knew they would loose £6-8000 a year in shopping. What a joke.

We are taking it further so i would let you know what his managers say about loosing £8000 a year for the brand to keep £100 in his department.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
shrewsbury John Lewis Broadband  
Never choose John Lewis Broadband!!! It’s TERRIBLE. So bad that I had to go out and buy a sim with data so I could function day to day. The internet continually cuts out, phone crackles and tv reception stinks. Smarmy verbiage from customer support but it all adds up to nothing. I was told upgrading to optic would improve reception but this was a complete LIE and tantamount to mis-selling. Then to add insult to injury, I was only offered a £29 refund for MONTHS of rubbish internet plus mega annoyance and time wasting. This sum didn’t cover the extra expense I incurred buying data and sim from another provided while I unsuccessfully tried to get my JL broadband sorted.
I used to love John Lewis. Now I hate them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London John Lewis Broadband  
Poor service, been with them a year almost and it’s a monthly occurance - poor internet, tel line issues...yet again today tel line is down, internet slow, have 6 weeks to go till end of my contract...told line fault will be fixed by end of the week...I’m can’t stand the poor service anymore and I’m leaving early..paying the early exit fees, but I just don’t care -it’s been such a poor service!!
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Wirral John Lewis Broadband  
Don't join John Lewis broadband been with them for 8 months and have yet to be billed after30_40 calls and e mails they just keep saying we are working on it,but after8 months no fix ,not a good company.
  • Speed
    4 stars
  • Reliability
    4 stars
Chester John Lewis Broadband  
Anybody else annoyed at the fact that there is now no way of printing out a COMPLETE detailed telephone bill, such as via a pdf? I have been told by Service Dept that I have to print a summary via Firefox and then do a print screen of each separate page of an Excel spreadsheet in order to get the complete bill. TOTALLY UNACCEPTABLE!!
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    3 stars
West Malling John Lewis Broadband  
Now become so unreliable & they are no help in changing
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
manningtree John Lewis Broadband  
Signed up for John Lewis broadband as price was competitive, then read reviews and was filled with some doubt, but I am now up and running for a week and have nothing but positive feedback. I called the Helpdesk with questions and the phone was answered instantly. Router set up was simple. Live set up occurred as promised. Communications always clear and timely and even a phone call today, just to check up everything was good. Line speed pretty much as promised. 5* at this moment, long may that last, and no regrets about moving my business to John Lewis.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Haslemere John Lewis Broadband  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

BT with £70 Reward Card and tech choice

Rewards roundup: a variety of vouchers and tech treats up for grabs!

Posted on 2019-05-17 17:11 in Offers TalkTalk Virgin Media Plusnet John Lewis Vodafone BT

It's time for another of our semi-regular rewards roundups, where we do all the hard work for you and gather the best offers of the week for you all in one handy post!

BT are back with a bountiful tech plus reward card offer on Superfast Fibre packages. The tech on offer is worth up to £149, and is a choice between a JBL Bar Studio speaker, a Hive Smart Lights pack or an Amazon Echo. If this offer appeals then you can get your choice of tech on the Superfast Fibre package for £29.99 a month along with £40 Reward Card, or Superfast Fibre 2 for £39.99 a month with a £70 Reward Card.1

If you're a light user who just wants a cheaper option, or fibre isn't available in your area yet, then BT are still showing you some love. You can get the standard BT Broadband package with average speeds of 10Mb for £24.99 a month with a £40 Reward Card. It's worth remembering that you can throw a BT TV package into all these deals for the same rewards, with prices starting at £34.99 a month.1

If you want to grab a £100 gift card with a Vodafone fibre package, then you'll need to hurry because this offer is only available until midnight tonight through the links in this blog post! Superfast Fibre 1 is £21 a month and, if it's available in your area, Superfast Fibre 2 is £26 a month. Both come with a £100 gift card that is a choice between Amazon.co.uk, Currys PC World or Marks and Spencer.2

TalkTalk have a strong voucher offer on their fibre packages, but only if you use the links in this blog post. You can get a pre-paid Mastercard or a voucher of your choice from Amazon, Tesco or Ticketmaster! If you opt for TalkTalk's Fibre package at £24.50 a month then your reward value will be £70. If it's available in your area, then you can get the boosted Faster Fibre package for £27 a month and your reward value will be £80!3

Plusnet's reward card offer is available on both their fibre with phone packages. Unlimited Fibre is £23.50 a month and comes with a £50 reward card, and Unlimited Fibre Extra is £27.50 a month with a £70 reward card, provided it's available in your area.4

In a Virgin Media network area? Want the fast broadband speeds but not interested in a TV package? The VIVID 50 + Phone package might be for you. It's £27 a month with free setup, comes with a £50 bill credit and is only available through the link in this post!5

John Lewis' standard Broadband Unlimited with Talk Evenings and Weekend, available anywhere in the UK that you can get a land line, is currently reduced to £20 a month and comes with a £30 e-gift card that can be spent at John Lewis or Waitrose!6

Confused about all the different types of rewards and how to claim them? Our Broadband Rewards Explained help page has all you need to know!

 


All offers available to new customers only unless otherwise specified. Some offers only available in provider network areas. Use our Use our postcode checker to find out what's available in your area. See respective landing pages for full terms and conditions and details of how to claim rewards.

1. All BT products are on an 18 month contract. Connection fees may apply. Prices increase from month 19, see website for out of contract prices. BT reward is a prepaid Mastercard of the specified amount plus a choice of tech between a JBL Bar Studio speaker, a Hive Smart Lights pack or an Amazon Echo. Offers end 11:59pm 23rd May.

2. Vodafone fibre products are on an 18 month contract. You must enter a valid email address on the WeGift landing page before you sign up. Offer ends 11:59pm 17th May.

3. TalkTalk Fast Fibre products are on an 18 month contract. You must enter a valid email address on the Giftcloud landing page before you sign up. Offer ends 11:59pm 23rd May.

4. Plusnet Fibre products are on an 18 month contract. Connection fees may apply. Prices increase at the end of the offer period when your contract is up, see website for out of contract prices. Customers outside Plusnet Low Cost network areas pay an additional £7.50 per month on all broadband products. Plusnet reward is a prepaid Mastercard of the specified amount. Offers end 11:59pm 21st May.

5. Virgin Media VIVID 50 is on an 18 month contract. Credit will be applied to your first bill. Offer ends 11:59pm 5th June.

6. John Lewis Broadband products come on a 12 month contract, John Lewis will contact you before this is up to inform you of price rises from month 13. E-gift card can be redeemed at John Lewis or Waitrose. Offer ends midnight ending 5th March. Offer ends 11:59pm 10th June.

Comments

Stay safe online

PC Security: 5 things you need to do to stay safe online

Posted on 2018-11-29 13:52 in Features Sky Plusnet Virgin Media Vodafone BT NOW Broadband John Lewis EE TalkTalk

As we spend more and more of our lives online - managing our money and doing our shopping - we're more likely to encounter problems. Viruses, scams and other cyber-crimes are continuing to become more common. So what's the best way to stay safe online? Let's take a look.

1. Install anti-virus software

Anti-virus software is a must if you use Windows (less so for Macs, Chromebooks, phone and tablets). It doesn't just protect you against viruses you can get though email attachments or dodgy downloads; it protects against all malware - any software designed with malicious intent. This includes nasties like spyware that steals your passwords, and ransomware, which locks down your computer unless you pay up.

Free anti-virus software from your broadband provider

A lot of the best broadband providers give you a free, or cheap, anti-virus subscription as part of their deal. If yours is on this list, make sure you take them up on the offer:

  • BT: with BT you get the McAfee powered BT virus Protect. You can install it on two or up to 15 machines, depending on your package. You also get Web Protect, which checks websites you visit are safe, and True Key, a secure password manager you can install on five devices.
  • EE: EE Home Broadband gives you a year's subscription to Norton Security Premium for up to 10 devices. After that it costs £39.99 a year, half the normal price.
  • Plusnet: Plusnet Protect, from McAfee, is free for Unlimited and Unlimited Fibre Extra customers. On the standard Unlimited Fibre deal you'll need to pay an extra £2 a month for your virus protection. You can install it on up to seven PCs.
  • Sky Broadband: on one of Sky's Unlimited deals you get a 12 month free trial of the McAfee Internet Security suite for up to three PCs. On the limited packages you get three months. Once the trial is up you can keep it going for £3 extra a month.
  • TalkTalk: with TalkTalk you get HomeSafe, an award winning online security package. This combines some virus protection and parental controls. It isn't a full anti-virus tool, though.
  • Virgin Media: Virgin Media Security is worth £39.95 a year, but is free to all Virgin Media broadband customers. It gives you full anti-virus coverage for up to three PCs.
  • Vodafone: with Vodafone you get a free six month sub to F Secure SAFE anti-virus package for up to five devices. After that, you can subscribe for £39.99 a year - half the normal price.
  • NOW Broadband: with NOW you get the Broadband Buddy service. This helps to protect you against malware-infected sites, but isn't a full anti-virus package.
  • John Lewis Broadband: John Lewis offers a full subscription to the Bullguard security package for Windows users.

If your supplier isn't on the list, there's loads of free anti-virus tools you can get instead. Bitdefender and Avast are among the most highly rated.

Malware isn't just a concern for those who browse the murkier reaches of the internet. Perfectly benign, mainstream websites can become compromised, and even ads can be crafted to try and do bad things without you even needing to click on them.

2. Keep your software updated

It's so tempting to turn off automatic software updates. They always pop up at the worst possible time, and if it happens to be a Windows update you can write off the next half hour waiting for it to finish.

Except, software updates are really important. Especially the Windows ones.

They don't just bring new features or improved performance, they make your computer more secure. Bugs in software can create the kind of security risks that malware thrives upon. Not only do they allow the malware into your system, they can also enable it to spread from one machine to another.

Updates shut down these vulnerabilities. At the very least, don't turn off updates to Windows or your web browser, such as Google Chrome. Better still, allow all your apps to update as they need to.

3. Learn how to recognise online scams

Malware is designed to exploit weaknesses in computer systems, but the truth is the weakest points of all are us, the users. You can lock down your laptop but it won't stop someone trying to trick you into handing over your passwords.

Phishing scams, as they're called, have moved on a lot since the days of the Nigerian prince who wanted to send you tens of millions of dollars. They're now a whole lot more sophisticated and difficult to spot. And it isn't just online that you need to be wary. You might get a text message purporting to be from your mobile network, or you could get a scam call from your broadband provider.

So, how do you spot scams? Here's a few tips:

  • Spelling and grammar mistakes in emails are a dead giveaway. Also, does the email greet you by name or a generic title?
  • Beware of emails demanding urgent action. Scammers try to scare you into responding, like telling you there's been a security alert on your account, or you're overdrawn, and you must log in to fix it.
  • Be wary of links in emails. Don't assume that the link is going to take you where you think it will.
  • Or just don't click links at all. Instead of clicking a link to one of your online services, manually type their address into your browser instead. Or pick up the phone and give them a call.
  • If it sounds suspicious, it probably is. If you didn't buy a lottery ticket, you didn't win the lottery.
  • Don't assume a fancy website means that a site is reputable. This is a rule to follow when shopping online, too.

Anti-virus software and web browsers will help you to sniff out phishing scams. What better reason to keep them up to date?

4. Use better passwords

We all know the importance of using strong passwords and not re-using them. But it can be difficult, since strong passwords are so much harder to remember. There are three things to try to make your life easier:

  1. Think in terms of passphrases instead of passwords. A sentence of eight random words is easier to remember - and type - than a password of eight random characters, but it's just as hard to crack.
  2. Consider using a password manager. Don't save your passwords in your web browser, use a dedicated password manager instead. This saves all your logins under a single, more secure password. With BT Broadband, the True Key offers exactly this feature and is worth trying out. Alternatively, take a look at LastPass or 1Password, both of which are free.
  3. Use two factor authentication. A large and growing number of services offer two factor authentication. When you log in you need to enter both your password and a second, unique code sent to your phone via an app or text message. It's a lot more secure.

5. Keep an eye on your privacy

Finally, keep an eye on how much information you're sharing online. If you use social networks you're probably sharing a lot more than you realise. Check the Privacy section in Facebook and other services to lock them down, and make sure your kids do this, too.

And speaking of kids, most broadband providers offer some form of parental controls that you can use to manage what people can see, or how long they can go online. These are worth setting up, but remember that they are by no means foolproof.

Comments

John Lewis Broadband Buyers Guide - Is John Lewis right for you?

Can I get John Lewis Broadband?

John Lewis Broadband is supplied by Plusnet, which is in turn owned by BT. So, they have the full BT network coverage, which extends to more than 95% of UK households. You should be able to get it, unless you're in a very rural area.

But if John Lewis Broadband is simpy a re-badged version of Plusnet, why would you choose it over the more established tech brand? There's one main reason. Plusnet charge different prices for the same service depending on whether you're situated in a low cost or non-low cost area. John Lewis don't. If you live in the countryside you'll pay the same as you would in the middle of the city.

In addition to that, there's brand recognition to consider. John Lewis stores have a strong reputation for providing outstanding customer service, and they aim to provide a similar level for their broadband products.

Use our postcode checker to see if John Lewis Broadband is available where you live.

What packages are available?

John Lewis Broadband offer three basic broadband packages.

There's one standard deal and two fibre offers. All three come on 12 month contracts:

  • Unlimited - standard ADSL broadband at speeds averaging 10Mb with unlimited usage
  • Fibre - entry-level fibre broadband offering speeds averaging 36Mb for downloads and 9Mb for uploads with unlimited usage
  • Fibre Extra - the faster fibre-optic broadband plan at speeds averaging 66Mb download and 18Mb upload with unlimited usage

These packages all come with a home phone service and line rental - there are no standalone broadband options. The phone service comes with inclusive weekend and evening landline calls as standard, allowing you to call most UK landlines for free between 7pm and 7am during the week and anytime at the weekend. You upgrade this to a full Anytime calls plan for an extra £5/month. For an extra £7/month, an Anytime and International call package is available, offering inclusive calls to most UK landlines all week as well as 300 call minutes to top 20 international destinations, including US cellphones.

As with all providers, the speeds are advertised with 'averages' because a variety of factors can affect your download speed, as John Lewis Broadband openly acknowledge. These can include the wiring in your home, time of day (for example, the extra volume of users at peak times means a slower service than late at night) and the length of your copper telephone cabling to either the telephone exchange, in the case of ADSL, or the street cabinet, in the case of fibre. The further away you are in terms of line length, the slower your potential speed is likely to be. You can find out how far you are from your nearest telephone exchange with our postcode checker.

Although they're unlimited, John Lewis Broadband packages are subject to traffic prioritisation, which drops the priority of certain types of traffic at peak times to ensure that heavier uses of the Internet don't overwhelm others. Prioritisation varies depending on the package with Fibre Extra having higher priorities for some types of traffic than standard Fibre. Traffic management can help to ensure a smoother service for you on average at peak times even if your speed may be slightly reduced. But generally speaking it only really affects certain types of traffic, like file sharing or large downloads, so won't massively impact most users.

Which package should I choose?

There are a few things you'll want to consider before signing up to John Lewis Broadband, not least what speed you need and whether you need a call plan.

First, the speed. The Unlimited deal, with an average download speed of 10Mb is fine for a small household with only basic demands. It'll be enough for browsing, shopping and social media on multiple devices, and should be okay for streaming Netflix on one device. Any more than that, you need to look at one of the fibe deals. The basic fibre option should be good enough for all but the busiest households, able to handle more than one person watching Netflix or playing online games at the same time. For larger or more demanding homes, go for the fastest deal.

As for whether to choose John Lewis over other providers, consider whether you need the built-in call plan. It's great if you make a lot of landline calls, but if you don't you might be able to shave a few pounds a month off your bill somewhere else. Also, consider where in the country you are. If you're in a more rural area you might find the non-geographic pricing of John Lewis works out cheaper than it would on, say, Plusnet.

Finally, think about the type of downloading you do. The company's traffic priorisation policy will actually improve performance for most users, but if you happen to download the types of large file that get restricted during peak periods, you might be better off with a truly unlimited provider.

Points to consider before you choose

  • How much do you value freephone UK-based customer support?
  • Do you regularly use the Internet for bandwidth-heavy activities like gaming or downloading large files?
  • Do you regularly send files to the Cloud or upload a lot of photos or videos?
  • How many people will be using your broadband connection?
  • Is speed or capacity a greater priority for you?
  • Do you use your landline to make a lot of calls?
  • Would the expense of the faster speed be worth it for you?

Compare the three John Lewis Broadband deals in more detail

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Free wireless router - New customers with John Lewis Broadband get a free inclusive wireless router to help them manage their connections. Standard broadband customers get a Netgear N150 WNR1000 router with wireless ‘N’ technology, a double firewall, wireless security, optional parental controls, and 5 ethernet ports. Fibre users get the more high-end ZyXEL VMG8924 router. This is AC-rated and has dual-band support, meaning faster speeds and stronger connections over distance. There's also the firewall, security and other features. If you prefer, you can use your own router instead.
  • Online security package - John Lewis Broadband offer a variety of online security options depending on your computer. PC users can download BullGuard, a PC security package with online backup protection, antivirus and antispyware tools, a firewall and a spam filter. Mac users can instead get Intengo software security products with 32% off their retail cost as a John Lewis Broadband customer.
  • Free evening and weekend calls - Although this is technically built into the price you pay, you do get a non-optional call plan with all broadband packages. It gives you free evening and weekend calls.
  • UK-based customer service - Calls to customer service for John Lewis Broadband are free, and they're available during working hours every day of the week.

What are the benefits of John Lewis Broadband?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Free UK-based customer service - Unlike some other ISPs, John Lewis Broadband’s UK-based customer service is freephone, and open 9am - 6pm, 7 days a week. There is also an online portal for those who would prefer to have their queries and issues answered in that format.
  • Equal pricing - For John Lewis Broadband offers customers the same prices no matter where in the UK they live. This stands in stark contrast to most low cost ISPs who offer different prices at different telephone exchanges, usually favouring urban and central exchanges at the expense of many rural customers.
  • No hidden costs - The John Lewis brand prides itself on being matter-of-fact and straightforward with its deals, and so what you see is what you pay - there are no hidden costs unlike with some other ISPs. This includes having no activation fees, giving you a free connection on existing phone lines.

What are the drawbacks of John Lewis Broadband?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Premium pricing - John Lewis Broadband is not among the cheaper ISPs out there. However, they balance this with their ‘no additional extras’ approach, presenting themselves as a reliable option for those with a little more money in their pockets.
  • No standalone broadband - All John Lewis Broadband packages include a home phone service and line rental. This is only really an issue for those who do not plan to use a landline or do not wish to change their existing phone provider, but they might reconsider given that John Lewis Broadband offer a variety of phone offers with their broadband, including free inclusive evening & weekend calls as standard.
  • No short contract broadband - Customers hoping for shorter contracts may find themselves disappointed by the 12 month minimum contract length.
  • Not truly unlimited - Traffic management is used to lower the priority of some types of real time traffic over others, for the majority of users this will improve the performance of the service at peak times, but if you make heavy use of the type of traffic that's given low priority then you may prefer to opt for a truly unlimited supplier instead.
  • Telephone support not 24 hour - The freephone support number is only open for calls between 9am and 6pm.
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