Three Mobile Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Three Mobile.

Recent Customer Ratings for Three

  • Satisfaction
    3.4 stars
  • Speed
    3.1 stars
  • Reliability
    3.2 stars
  • Customer Service
    3.4 stars

Based on 607 customer ratings since 2016-03-24 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

85 Customer Reviews for Three Mobile

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Reviewer Location Reviewing Date Ratings
This is by far the worse company I have dealt with in 20 years their customer service is pathetic and was billed plus admin fees continuously despite cancelling my account Stay well clear as shockingly bad service and poor ethics of staff (who lie and don't do as they say and management alike.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
basingstoke Three Mobile  
I use my 3 phone as my work phone on a day to day basis and run by own business. There has been very poor signal at my place of work for 8 weeks now, numerous client calls have cut out half way through and I have lost significant amounts of business. Despite 3 saying this will not be sorted for some time they are unwilling to allow me to terminate my contract without paying a huge early termination charge. In my view they have breached my contract by no longer providing a working network. I originally signed up with 3 because I was told they had good coverage in my work place, this is no longer the case and they will not let me leave. I have spent hours on the phone to them with no success.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London Three Mobile  
An absolute JOKE of a company!

Where do I start? The only reason I have to use this shower of fools is purely for work purposes.

I ring to top up the broadband and am ALWAYS in a queue. It's impossible to top up on line. They even have a dedicated line for the fact that you simply CAN'T ever top up on line thus incurring overinflated call charges!

You finally get to speak to someone who tries to keep you on line for even longer by trying to pass the time of day!!

After an age you are told that it's all been completed and to simply unplug and replug the dongle and hey presto!

NOOOO ! not the case - guess what? It does NOT get connected so you have to call back AGAIN and go through the whole procedure AGAIN.

I've got wise to this so today I'd gone through this whole frustrating sage and got put through to the 'technical dept' once AGAIN............

.............

Here we go...The 'tech' was telling me how to plug and unplug the dongle - yes been going that for an hour! Next he asks me to take out sim and do a few other stupid things. At this point I asked if I was on the Ant and Dec show. My sarcasm was wasted on him but never mind!

I didn't do any of the things he said but I pretended to. Guess what after another FIVE minutes of stupid instructions the internet came on!!!! I hadn't actually done anything!!!!!!!!!!!

He couldn't believe I'd DARED to not follow his instructions!! lol

They obviously get people to keep calling and waiting until they decide to simply connect you!

WHAT AN ABSOLUTE CON
AVOID THIS COMPANY LIKE THE PLAGUE!!!!!!!!!!!!!!!!!!!!!!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Lancashire Three Mobile  
Bought a new 24mth contract from THREE which came with a samsung mobile phone. Three months later the phone just became unusable, not least due to the garbage bloatware THREE preinstall, most of which I had uninstalled. It still left little imovable scabs, one was every time I touch the fone asking if I want to install THREE apps etc - Then the horror story really begins. THREE customer service just happened to mention fone warranty was ONE year, not the two years I signed up to. They also tried to get samsung to deal with the problem, giving me the runaround. I said my contract is with THREE YOU sort it out. Said they would send a new phone. never did. Made an official complaint and every step was blocked by them misusing the data protection act and claiming they cannot talk to me via email unless I give security details, despite the case already being open. So it was ok for me to send sensitive data but not for them. It then just became farcical and I gave up. They then advised I couldnt even complain to the ombudsman!!! A big fat lie. The network service itself was 2nd rate too. Many black spots and 3 and 4g unusable often. The company is a joke.
  • Satisfaction
    1 star
  • Speed
    1 star
Lincs Three Mobile  
I have been with almost every phone provider and Three is by far the worst I had to cancel the contract within the colling off period. Three market an International sim so you can use calls, texts and data abroad. Nowhere on the website does it mention this actually only lasts for 2/3/4 (they still can't give a definite answer) until you are charged premium rates for using your phone abroad. I cancelled and have reported to ASA (Advertising Standards Authority) In addition to get my PAC code took my 10 days of constant calling (average hold time 45 minutes) to be put through to Mubai and to be told no comprende on most issues. A manager was due to call me back on 4 occasions during this time. They are so unhelpful. I really can't believe their service. Vodafone however text me my PAC code after leaving and their wait time is merely 5 minutes. I think i'l rejoin. DO NOT go with Three. They are an absolute Joke. also when you go into store they ask to scan your passport before giving you a sim card. I find this highly unnecessary (I mean it's not US border control And since three recently suffered a hack I think its a consumers right to be more careful as to where their unnecessary details are held.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Manchester Three Mobile  
I've been a Three mobile customer for 4 years and for 3 years I used to have unlimited data, this year I went to the shop and the guy told me to change it for 17 G instead keeping the unlimited contract. That's fine! It's cheaper and my average is 12G per month. However since there it becames a nightmare!!! EXTREMELY SLOW internet, internet goes out all the time... so annoying! Another thing on the day that i changed my contract they told me buy this and that and we will give you a £150 voucher for amazon. I was happy with that. £150 voucher who does't like it?? however when i checked it online they say the voucher will be redeemed after first payment (no problem) and then amazon could take 2 to 3 month to send the voucher...this was in August 2016 5 months passed and nothing!!! I wrote a complain to three and they ignored me!!! Very disappointed!!! I pay every month £55 for an useless service!!!!! Can't wait for next August to finish my contract.
  • Satisfaction
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Wembley Three Mobile  
I got a 300 minutes + 3000 texts + 12GB data to which cost me GBP20.

My problem are :
1. There are too much slower of data connection
2. There are too ofter 'disconnect' issue during surfing online
3. There are too much often 'NO SERVICE'.

It's not good to complaint, besides its not type of people who like to do so but all I can say here is.. I made a mistake when I thought that UK has its all the most highly quality both of services and performance. It's so embarrassing when I realise that is just wast't true at all

This is would be the first, and the last I'd use this ISP.
The most worst ISP that I would not recommended it to other service user.
  • Satisfaction
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Newport Three Mobile  
Never have I experienced such appalling customer service, misinformation and zero value for loyal customers. As a whole Three is one of the worst broadband networks out there. They overcharge extensively even though they reassure you the data usage is capped and do not notify when this changes. Resulting in paying hundreds of pounds extra from what you expected to pay. Putting customers at a loss at their gain. If you're thinking of joining 3 and do in the future incure a problem please expect: long telephone calls, repeating yourself to multiple call handlers, with the end result being a waste of your time and money. Completely unprofessional.
U.K. Three Mobile  
I did cancelled my contract with them twice and they charge me £35 after my first cancellation (i did pay and i cancelled a second time the same contract) and they keeps calls me 5 times a day because?i did not cancelled my contract and i need to pay them £40.ive got a few letters from a debt collectors.it was a horrible experience.if you would like to cancel a contract make sure they understands you.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
chester Three Mobile  
I did cancelled my contract with them twice and they charge me £35 after my first cancellation (i did pay and i cancelled a second time the same contract) and they keeps calls me 5 times a day because?i did not cancelled my contract and i need to pay them £40.ive got a few letters from a debt collectors.it was a horrible experience.if you would like to cancel a contract make sure they understands you.
no Three Mobile  
I wish there were 0 stars but unfortunately, I can rate minimum 1 star. I used this operator from January, and I am from overseas, when I asked them if I will or will not pay for when I am not here they said there will be no problem, you will be paying pay as you go, but then gave me monthly, so I had to pay all year even the 4 months which I was not in the UK. When I told them that they said it is not their problem, I have to go to the store where I bought it. Afterwards, this month they did not give me my new bill, so my usage this month added up to last month bill, so I had pay 30 pounds extra. Anyways, maybe it is cheap but the worst customer service and telephone operator I have ever seen.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London Three Mobile  
Very Very poor customer service. call center just pss you irrelative department and spending your time at least 3 hours to solve issue. they are not helpful. they do not know.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    3 stars
Manchester Three Mobile  
I decided to join three mobile and get a contract SIM. Worst thing I could have possibly done. The first 6 months was meant to be half price. £11.50! But, they charged me that PLUS the full amount. They admitted to charging me too much and would not refund me. So, therefore, I cancelled the contract SIM. They are now threatening me with an outstanding balance of £213!! For cancelling. Threatening to take me to court etc. Keep sending letters, emails, you name it. I don't believe I should pay this money as my actual mobile did not come from three it was just the SIM card and they are expecting me to pay this for their mistake. Just don't go with three it's the worst and they do this to everyone and the signal with them are rubbish anyway I'd recommend going with something like virgin network rather than three.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Fife Three Mobile  
I had contract with 3 uk for last 10 months was slow i rang up soo many times to solve this issue however, it was always ended up "making so many excuse and not taking it seriously so i got feed up from keep calling at them!
At the end up 10th month i got £40 extra charge than normal i rang up the excuse was that i have used extra data even though from beginning i was allowed to use (all you can eat data) so i remind the person i was on the phone to he sayed sorry we won't charge you extra anymore and will not going to charge you for next month payment so i waited one more month on the start of next month again this happened i have been charged even 50 extra this time so i have cancelled the contract! Unfortunately i ended up with losing over 100 pounds and 50 for the cancellation policy. This is how they treating their customers! I have made a complaint for refund but nothing has been done since last month. Please please reconsider if you getting pay as you go or contract with 3 as i swear to god you will regret it. As all they want is ur money bland not giving you anything back!
Herne bay Kent Three Mobile  
I'm so sick of them, leaving after being a long time customer.

They refuse to help me, and I've had numerous emails with rude and arrogant staff. They've doubled their prices on some contracts, and I'm not prepared to pay it.

Clearly Three don't give a damn about their customers, and people seem to be leaving like rats off a sinking ship. Personally I'm glad to be rid of them, and don't recommend them to anyone at all.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Devon Three Mobile  
i hate three when I buy told me that not had a contract then came a bloody surprise 12-month contract hell.....
I paid £ 20 for unlimited internet i know it's a small amount but I almost always not have internet if not can of what promises to a low value so do not promise what can not do, increase the value
if I have internet for 2 weeks is much for those who thought would have the whole month
I called to say had never internet the value go for £15 worse problem now with internet and signal i in the last month and have a week that I am almost no sign I hate this junk even in Brazil's favelas not have this garbage
cardiff Three Mobile  
Won't give me a pac code - Abs Disgusting!!!

Appalling Appalling Appalling!!!

Left me without my number for more than 8 days now - really upset!!

Worst company I have ever dealt with. NICEY NICEY when they want your business. Absolutely don't want to know when you leave. God knows how much I spent on the phone to them. Hopefully after reading this they will compensate me for my time, phone and anguish - NOT.

Please please please stay well clear!!
London Three Mobile  
Some advice for people who are looking to get something sorted with a problem with Three.
1 - Download a free app that records your telephone conversations.
2 - Prior to going to the Ombudsman, pay the £10.00 fee to Three and get all your calls/correspondence re your problem via Freedom of Information.
I had reason to contact Three over a phone problem. I think it is fair to say I was misled and lied to over the two months it took to sort my complaint.

You need evidence, evidence and evidence!
  • Satisfaction
    1 star
  • Speed
    1 star
UK Three Mobile  
The worst provider I have ever dealt with.
  • Satisfaction
    1 star
  • Speed
    1 star
Mubvumbi Three Mobile  
no stars company is a disgrace and stictch their clients up i cant even get a signal but they charge me for using my own internet to make calls on their network because there so poor.
please do yourself a favour and dont use this network
east sussex Three Mobile  
Poor security meaning that my account was hacked- this was eventually rectified after a painstakingly slow and complicated process of getting passed from pillar to post within a disorganised team which appeared to have no internal communication or common sense. The customer service team are very polite, but from my experience of phone calls with them they are not helpful as often quite poorly informed of the information I require and unless you go through to the cancellation team it takes a very long time to get through to anyone. Also infuriatingly slow to get call backs on issues I have had with more recently with their service and still having to chase them. Needless to say that after about 8 years with them I am now actively looking to move!
  • Satisfaction
    2 stars
  • Speed
    2 stars
  • Reliability
    4 stars
  • Customer Service
    4 stars
Three Mobile  
Customer services very poor ,, waiting for a deposit to be returned for a contract I cancelled the same day I took it out ,, 2 months ago ,, have been fobbed off by one operator to another ,, asking for proof of payment out then proof which has been sent on 4 occasions ,,,
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Wales Three Mobile  
I regret signing up with 3 mobile. They emphasize that they offer "unlimited broadband" - but what is the point when it is so slow you just give up attempting to use it? I swapped a 3-Mobile SIM for an O2 sim and the time to load the same page on a website went from 17 minutes to 3 seconds. Only use 3-Mobile if you want usable connectivity before 2pm in the day.
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    2 stars
Torquay Three Mobile  
Unlike a lot of people here, I have always found 3 great. No problems with connections, minor problems with coverage when I'm out in the sticks, speeds OK. reliable connections, and I have always found customer service to be excellent. I've just negotiated a preferential deal on a new contract and they have given me a very good deal. Can't understand why there are so many bad reviews.....
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
  • Customer Service
    4 stars
Manchester Three Mobile  
I have an “All you can eat Unlimited data” contract with Three. Everything was going fantastic for a few months. My downloads and my streaming speed was great and so was my Internet speed.
About 3 months ago I noticed that my signal wasn’t so good anymore and that the speed of my downloads was really bad.
Don’t waste your time calling them because they’ll try to make you think that your SIM card is faulty or that your handset is faulty or any other thing they can distract you with to avoid to tell you that they are throttling/restricting your downloads.
When I connect to the WiFi everything works wonderful, so my SIM and my Handset cannot be faulty.
I called them and asked them if they were restricting my downloads and they assured me 10 times that they weren’t do anything like that, that they don’t restrict anything. So I asked them to send me an email confirming the statement they just made 10 times and they were so certain of. The answer to this of course was that they don’t send emails and that I can find that information in their website. So I asked them to direct me exactly to where in their website they mention this piece if information. After being reluctant to that and then made me wait for 15 more minutes on the line, they told me that they do have restrictions but just in peak hours. They have just lied to me, repeatedly. I was so furious that they treat the costumers like we are stupid. I used to have a service I don’t have any more. A service I’m paying for and you are supposed to provide.
So now, I asked them to direct me exactly to where you can find that information in their website and what I could read in this link is that they restrict Internet from 3pm to 12am. You can read more in the link below.
The question is, what is the point of that? That is exactly the hours anybody will be awake to do anything. They make it sound as if you can just set your alarm for 2am so you can wake up and watch some TV.
They apply these fair use policies during exactly the hours people actually need access to data. What’s the point of paying for it then? Or having it all? It’s not like you’d be awake when speeds are normal.
http://support.three.co.uk/SRVS/CGI-BIN/WEBISAPI.DLL?Command=New,Kb=Mobile,Ts=Mobile,T=Article,varset_cat=signal,varset_subcat=3819,Case=obj(5914)
It’s now 12am and my download and streaming speed is poor. I experienced the same thing with Giffgaff, to the point you couldn’t even use your browser or listening to the Internet Radio. Three is just going to get worse and worse. If I were you, I wouldn’t join them. You’ll get into an endless loop of frustration and find yourself talking on the phone to people who’ll make your life so difficult that you’ll feel physically sick.
I’m now looking for another mobile company – I can’t deal with this poor service again.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London Three Mobile  
I can honestly say I have never received worst customer service in my life! Have had problems with coverage ever since I've joined and have tried to resolve this. Like others I have been told to take a drive and see if my phone works elsewhere. Have contacted 3 customer service team on various occasions and have found them to be rude, obtrusive and generally unpleasant. I would not recommend 3 Mobile to my worst enemy.
  • Satisfaction
    1 star
  • Speed
    1 star
Ingleton Three Mobile  
This company has gone from one I used to recommend to people to one I now say to stay far away from. This isn't going to be pretty so lets list all my complaints.

1. Customer services - horrendous & you'll have a hard job understanding what they're saying! If you have any issues, they are completely clueless and insist on reading from a scripted set of questions. 1* rating is too good for them - it should be ZERO.

2. Pricing - they've gone from one of the best (& cheapest) to one of the most expensive. and this cop out CR*p with discounts by direct debit?? Utter rubbish & Tosh. Where they've picked up this practice from, God only knows! Also guaranteed price RISE every year??? Seriously, read their t&c and you'll see..
Also, their contract range is poor & expensive compare to other providers. Serious lack of flexibility to tailor one to your specific needs, so if you end up on the wrong one, they wont allow you to go to a cheaper one, it's always a more expensive option.
And that means you're stuck paying silly prices for up to 2 years!

3. Coverage - zero 4g coverage. 2/3g coverage has gone from good to patchy & pretty much non existent indoors! Tried the phone on different networks and they're all fine so it's a 3 issue.
And 4g?? They paid billions to use the airwaves yet most people don't get it! All the customers get are bigger bills!

4. Product range - Again, compared to others, POOR and expensive - especially on the lower range products. And their tablet selection? If you love apple, you're laughing.. otherwise, atrocious.
Very expensive & all price plans are pitiful.

I'm sorry, but after being with them for many years, I won't be once my current contract ends.
I can't think of any good points anymore for a company which used to be so great...

I would seriously think twice before opting to use them.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Wiltshire Three Mobile  
If you are purchasing an Apple iPad do not use a 3 sim for broadband. The iMessage does not interact with it so you cannot access the 3 App to top up or change your contract. The call centre I believe situated in India was unhelpful and were not conversant with the interoperability of Apple and 3.
If changing tariffs minimum time to wait is 48 hrs for upgrade which if you are short on data you cannot add whilst you wait.
If you use it for business then that's a nightmare.
Customer Service cannot help you with the above problem as they cannot add or change data.
So beware Cheap but cheap brings its on problems.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    2 stars
London Three Mobile  
I am so disappointed in three and it's only been 1 day. I tried to upgrade my husband's account to change the plan and pay for a new phone as well.
They said it was impossible and I had to start a new contract for 41.00 for 2 years to get the phone I wanted for my husband. Samsung Galaxy S7 Edge for his bday. They did a credit check and approved a 2 year contract with 14 days cooling off period.

The signal service has been so poor that I called to complain and was told to upgrade to a 4G phone and plan for free, and I could cancel the other contract.

They said they had to run another credit check. I complained that they only did one 12 hours ago but they insisted they had to do it again.

Yesterday was glowing I was told and today I did not meet criteria. No leisure vessel in my driveway since last night so very upset.

Yesterday I was told there was a popup saying my cretit was exception and they offered me a free tablet with a data contract for 9.00 a month.

Today, after 3 hours on the phone and 4 people I feel angry, screwed and bitter.

They have damaged my credit for no reason and lied to me about my options.

Literally we have 2 bars by the south facing window and 0 in any other room.
  • Satisfaction
    1 star
  • Speed
    1 star
London Three Mobile  
3 Mobile have what must be the worst customer service going. When you eventually get through it is very difficult to understand their foreign customer service, they don't acknowledge problems and don't resolve long standing technical issues. We have 3 phones on SIM only Top-Up basis. Initially package prices were very good, but they increase without notice. Also Top-Up is fraught with technical problems whichever way you do it and once you add funds it is frustrating try to buy the correct Add-On package. Lastly why are they unable to generate an historic summary of account transaction and usage? To cap it all recently we have experienced problems with the voice service coverage, internet service still appears OK. In short we will be moving to another provider.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    2 stars
Lancashire Three Mobile  
They promised it would cover my area. It did no. Despite requests it still did not cover. Breach of contract. Returned mobile phone and cancelled contract. These nasty people called in the debt collectors and threatened legal action. Called their bluff and eventually they gave up. Nasty vindictive people that do not do what they say. Poor coverage even poorer customer service. Avoid like the plague.
crowthorne Three Mobile  
Would not recommend! Bought a 1 month dongle plan for £19.99 and the bill came to £25 when i used about 2gb max. I then couldnt access my My3 account to pay the bill because it was blocked - because i wasnt aware of the bill - so i had to call customer services many times to try to work out how to access my account. I ended up paying the £25 bill over the phone but then still couldnt access my account to top up as the sim is for a dongle so cant receive texts which the password would have been sent to. When trying to contact them to change the password they were no help at all and i still havent been able to access my account after trying for a week. I am now on EE which i highly recommend!
  • Satisfaction
    2 stars
  • Speed
    2 stars
  • Reliability
    3 stars
  • Customer Service
    3 stars
Essex Three Mobile  
Have been recently burgled and trying to sort things out. 3 proved to be unsympathetic, unhelpful, aggressive and uncooperative. Bombarding me with calls (up to 7 calls in 24 hours) . Foreign operators who cannot understand or care less about our plight. Awful service. Just adds more unhappiness to our distraught situation. Does anyone English work for this company and give a dam??
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Sussex Three Mobile  
Worst provider ever. I hardly go a two month period without the system running slow or not being able to connect at all.

The customer service is about a useful as a chocolate fire tea cup. Every time I got in touch with them, I got someone in another country who didn't understand what I was trying to say, and i usually didn't understand them.

On more than one occasion I was told to take my laptop and drive to somewhere where i could get a better signal. They did not even try to resolve my issues. Ive been with them for three years because they where all that I could afford at the time.

My contract runs out soon and I will not be renewing it with them. as i can now afford a better service.

Would not recommend three to anyone.
  • Satisfaction
    2 stars
  • Speed
    2 stars
Manchester Three Mobile  
Oh my the worst company ever. I bought a mobile dongle service to be used abroad in specific countries. It worked from Manchester to London but not beyond. I struggled switching it on and off trying to get it to work whilst abroad with no joy. On return to UK I cancelled the contract - with unbelievable difficulty. Then when final bill arrived they charged me £35 for using the internet. I couldn't understand it and still don't. I argued for several days but they insisted regardless of whether I used it or not I obviously had it on and needed to pay. I still can't get over it. Then to top things up. I sent my sons phone in for repair. The repair service removed the sim card and couldn't work out what they did with it. I ordered a new sim from three and had to pay £5.11. I nearly collapsed other providers replace them for free. There must be a 20K% markup on that bit of plastic. Would never recommend three to anyone. I would give zero stars if it was possible. Telephone customer service an absolute shambles (if you can get through).
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Manchester Three Mobile  
Three mobile simple doesn't work in the City of London or in buildings. They can show you 4G sign from time to time but you won't be able to open a website or to check your email for less then 2-3 minutes. The speed and coverage is the worst I've seen ever.
To be honest broadband works a bit better in the country, outside London. But never you will get anything even close to 4G seed.
The prices are quite competitive and free roaming is the best advantage.
There must have the worst network in the UK.
  • Satisfaction
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
  • Customer Service
    1 star
London Three Mobile  
Wow.... Where do I begin? I've been with three for 7 months or maybe a little bit more. I first signed up online to get a contract and when that did not work I went in store to sign a contract without knowing that I had 2 contract with them. Everytime my bill printed something just was not right and when I called in they would say it's because I went over my minutes which is why I was being charged so much. I finally got through to a manager who explained that I had two bills. I was very annoyed because all the time I spent on the phone to them complaining about my bill they failed to explain this to me. To put injuries on the salt, they also failed to cancel the second contract which the manager on the phone promised she would do. 5 months later I get a letter saying to pay an outstanding bill for the contract which was meant to be cancelled. I spent more than an hour on the phone speaking to at least 4 agents to get only 1 month free for my up and coming bill. I am still fighting to be compensated for the months I paid for the other line

God knows why am still with them. I don't even get signal worst of all the customer service is shocking. I am currently looking for a new company. I will never recommend three to anyone because it does not help there customers or listen to them. I would advise you advoid this company
London Three Mobile  
I have been a Three Mobile customer for quite a few years now. I have managed to develop 5 websites on a Three Mobile dongle so I can't really complain about the usage, but I will say that the Customer Support is certainly challenging.
We have had an issue with the dongle recently so we needed to get in touch with Three. We went to their support page many times and left messages as suggested, but we never heard from them. It may seem a bit strange, but the customer support on Twitter is excellent. Unfortunately it is limited, because they then transfer you to the Three support page where nobody gets in touch. However, if you call customer support they will try hard to sell you another contract. Be careful. A few years ago, I agreed to a 12 month contract and they put me on a 24 month contract. As I was a loyal customer at the time, I accepted it because I fixed the problem I had then myself. Unfortunately, customer service recently has been shocking.
We try not to call customer service if we can help it because we are unable to understand the people on the other end of the phone.
Many years ago, I did ask to speak to a Manager or Managing Director, who was very kind and was very helpful, but to be honest it should never get to that stage in the first place!
As I use the internet alot, for business, I am now looking for another service provider with excellent support. I doubt I will find anyone who can match the deal I have which was made with the Managing Director, but I guess customer service has now become my top priority.
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    2 stars
East Sussex Three Mobile  
the worst customer service in the world. I could right a book on that. 92 min and 3 calls for something that could have been resolved in 3 min. This is just one of the examples. Thanks.
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    2 stars
London Three Mobile  
Company you can recommend to your worst enemy - three mobile customer service is just awful. I was calling 6x about particular problem before they fixed it.
Other thing Three mobile data signal is very poor. Customer service says you need to contact department about, they will check why signal is bad and will try to sort it out. When connected that department has excuse - your phone is faulty (in our case 7 phones have the same problem with signal). We have situation when 9 people are sitting in one room (iphone 4s, iphone 6, samsung s4, s5, s5, s6, note2 on three mobile; iphone 4 and samsung s5 on other networks). Three mobile's signal is coming and going on all phones - one minute it is here, then dissappears, then again appears, it is jumping between H, H+ and 4G, and it shows full bars, but you can't connect. On all phones the same. Absolutely helpless. Other networks permanently have signal. We are located in London. Here is NO CHANCES to get any help from three mobile customer service. But three mobile will charge you for nonexistent signal properly, 'because you signed contract with us'. For them it is one side contract, they are not obligate to provide service you were expecting when chose to get their simcard. And after that they are shameless enough to try sell you a new contract. Just try to avoid this company!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London Three Mobile  

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