179 Customer Reviews over 5 pages
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- Location
- Bingham
- Reviewing
- TenTel
- Date
- 2016-11-18
- Comments
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Received a call from tentel offering me a really good package deal, the salesman was really nice and friendly and I thought from that conversation that tentel was going to be a great company to get my broadband package with as the guy was happy to help with any queries I had, my new line was arranged to be installed so I booked time off work to accommodate this as I was told there would be a charge if I wasn't home, I was then told there had been a mix up with the date and had rearranged, I wasn't happy as this meant I had to rearrange my day off work, but mistakes can happen and rearranged my day off work again, as I needed other work doing in my home I arranged that all on the same day, I have received another call to rearrange my installation due to some mistake!!! This customer service is unacceptable and have now cancelled and will be taking my custom elsewhere
- Location
-
- Location
- Glasgow
- Reviewing
- TenTel
- Date
- 2016-04-19
- Comments
-
So reliable and nice customer service people who help with all problems big or small
- Location
-
- Location
- London
- Reviewing
- TenTel
- Date
- 2016-09-28
- Comments
-
This might not be the review that most people are looking to read as it is not conducted after the service was provided, however, what I would like to say is the following:
After having an enormously bad experience with several telephone and internet companoes TenTel was a real positive experience from the start and there are several reasons for this. The first and foremost important one is that fact that I was speakong to someone who actully spoke crystal clear, understandable and perfect English, unlike the many call centre correspondents who speak with an awfulx difficult to understand accent that just makes you want to walk away the minite the person says "Hello". Secondly, and maybe even more importantly, the person I spoke to was knowledgeable and clearly answered all the question I had regarding the continuum of my contract after the 6 month contract expires as well as all the all the questions regarding the fees and all expenses. He calculated exactly how much I would spend during my planned time of using TenTel and told me everything else I wanted to know. Apart from that, he was probably the kindest and nicest person to talk to and I look forward to having a great experience with this company. I hope that I wil not be disappointed in the end (but I will write another review at that point)!
- Location
-
- Location
- Leamington Spa
- Reviewing
- TenTel
- Date
- 2017-04-16
- Comments
-
Lovely people and price but the throughput collapses under load. Easter Sunday as awful. 2 seconds round trip ping to Coventry.
- Location
-
- Location
- Aberdeen
- Reviewing
- TenTel
- Date
- 2016-05-12
- Comments
-
It was explained to me when I had to get a new provider due to shocking customer service from my previous provider so I decided to leave them, the agent at Tentel explained all the regulations and that it would take 14 days and that I had to just sit back and "they would do all the work in the background" I had an amount of trepidation however I had my services switched when they promised and was utterly delighted with the overall service from contact to conclusion.
- Location
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- Location
- N. Ireland
- Reviewing
- TenTel
- Date
- 2017-07-09
- Comments
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Awful provider. I've been with them.for two months now on the Unlimited Fibre 76Mb plan and haven't had a week go by that the service wasn't out at least once for 30+ minutes. It's now happening once a day.
The first time it happened I tried to call the support line but was put in a queue then cut off after 40 minutes, so now I dont bother.
Avoid them like the plague.
- Location
-
- Location
- London
- Reviewing
- TenTel
- Date
- 2016-11-18
- Location
-
- Location
- Livingston
- Reviewing
- TenTel
- Date
- 2017-02-13
- Comments
-
Tentel, you need ten telephone calls to resolve one simple issue. STAY CLEAR, CON MEN AT WORK.
- Location
-
- Location
- Liverpool
- Reviewing
- TenTel
- Date
- 2017-02-15
- Comments
-
I would like to give a shout out to Gavin on the sales team at Tentel for his excellent customer service yesterday! After shopping around and speaking with other brands like Talk Talk and Sky I decided to go with Tentel as Gavin's gift of the gab was brilliant! I didn't feel pressured into going with Tentel. He gave me the deals; short, sweet, kept it simple and gave me all the information needed. He even let me go away and think about it for a minute without jumping down my throat and giving me 15 missed calls. I didn't feel rushed and had a good, easy conversation. Definitely 10/10 for his enthusiasm at 7.30pm from start to finish on the call.
My broadband hasn't yet came as I only bought yesterday but I am looking forward to seeing how it goes. He done a line check and said what my speed was good and how many devices could possibly link up to it. For £19 one year, unlimited broadband including line rental I can't complain! Fingers crossed - Let's hope the service is as good as the initial conversation with the sales rep as that went a long way!
- Location
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- Location
- Liverpool
- Reviewing
- TenTel
- Date
- 2017-05-18
- Comments
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We've now been fighting for more than half a year to get the line fixed. It took almost 6 months until Tentel believed that our problems are not with wifi settings or other rubbish, but that the broadband is in fact most of the time disconnected. Then it took a long time for them to actually send an engineer. The engineer visit didn't help, and now we've been waiting for more than a month for another visit. Getting pretty frustrated here, most of the time without internet service! Unfortunately, switching to another provider wouldn't help, as it's the same broken cabling that Tentel cannot get BT to fix. (Unless switching to Hyperoptic, but they're too expensive not knowing how long we'll stay in the same apartment.)
- Location
-
- Location
- Newmarket
- Reviewing
- TenTel
- Date
- 2016-10-16
- Comments
-
Im going to make this short
1. I was lied to on the phone as they said they would call me back but didn't
2. product was late to arrive past promised date
3. it took a minimum of 15 minutes to be answered when trying to allocate product - the same for any other calls i made
4. their delivery service they used broke our letter box
5. then their product wouldn't work and didn't allow us to connect
6. sent everything back appropriately but we are still being charged £6.02
its a shocker guys - STAY AWAY AT ALL COSTS - PAY A BIT MORE AND GO WITH THE ESTABLISHED....
Virgin - has been great to us
BT
and so on.
- Location
-
- Location
- Dingley, Northamptonshire
- Reviewing
- TenTel
- Date
- 2016-08-22
- Comments
-
Tentel provided me with an excellent way out from the disaster that was my previous ISP. My line speed doubled immediately and their after sales care and support are excellent. I have left because I have had fibre broadband installed from an ISP who service directly but I would highly recommend Tentel to anyone looking to improve their copper line speed. If I could use my fibre under their service I would go back to them like a shot. Excellent support and a caring company with real people at the end of the phone line. I leave with a sense of real regret.
- Location
-
- Location
- Loughborough
- Reviewing
- TenTel
- Date
- 2019-01-01
- Comments
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this WiFi is bad I suggest u don't buy it I'm surprised the company is still going! I get really bad connection and it goes off every two minutes.
- Location
-
- Location
- Reviewing
- TenTel
- Date
- 2016-12-07
- Comments
-
I bough you broundband one month ago...I paid you. Actually, today I don't have Internet in my home!!! I called the costumer service for 100 times, 2 engineers (totally incompetent) come in my home and ... nothing! I try to talk with the manager but it's impossible!!!! I loose money, I lose my time for you!!!! What do you think that I'm a dog or a man??? It's unacceptable!!! Tomorrow in the morning I will go to the police! Shame!
- Location
-
- Location
- Sunderland
- Reviewing
- TenTel
- Date
- 2017-07-01
- Comments
-
Pathetic provider should be able to leave 0 stars. Sooooo slow took nearly 3 days to upload a game on xbox 1. Yes it's cheap but it's garbage. Looses connection all the time even with etherent cable in. AVOID
- Location
-
- Location
- Reviewing
- TenTel
- Date
- 2017-04-13
- Comments
-
Very bad internet connection, not enough to complete a Skype conversation without interrupt!
I don't suggest it to anybody.
Trust me and don't subscribe with them.
- Location
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- Location
- Isle of Wight
- Reviewing
- TenTel
- Date
- 2016-08-23
- Comments
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If you buy anything you expect it to be reliable. What is the point on saving a few pounds and having something that clearly does not work, where you waste half your time re-setting it. The original concept was good, but the infrastructure to back it up clearly is not there.
- Location
-
- Location
- Reviewing
- TenTel
- Date
- 2016-07-02
- Comments
-
The worst broadband service i have ever come across. They wont charge u for routers,installation cost or one off cost. I didn hv a 1 month of broadband service. They initially said it is line fault sent lots of engineers everybody said there is no fault on line. When asked refund they said they will refund broadband cost because that is where the fault. It is best to avoid this network. Not at all reliable.
- Location
-
- Location
- London
- Reviewing
- TenTel
- Date
- 2017-03-16
- Comments
-
Not good at all. I would not recommend the broadband service. It is extremely slow and very frustrating trying to get it started up everytime. If I had a choice I would not select this service at all. I will have to look at others now.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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