496 Customer Reviews over 50 pages
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- Location
- Sheffield
- Reviewing
- SSE
- Date
- 2015-07-26
- Comments
-
Ordered broadband June 7th. Phone didn't get turned on til June 30th!! Only received router July 24th but...it doesn't work at all. Worse service ever!! Totally ridiculous for an ISP!!
- Location
-
- Location
- Nottingham
- Reviewing
- SSE
- Date
- 2015-07-21
- Comments
-
Changed over from BT Broadband today - a couple of hiccups in getting the service going but then got sorted late afternoon. So far, so good - unlimited data, super fast broadband and half the price I was previously paying. My BT service has always been good but I was paying over £50 a month for the service which I can't afford to do now.
- Location
-
- Location
- South Scotland
- Reviewing
- SSE
- Date
- 2015-07-04
- Comments
-
FANTASTIC! - I now have SSE super fast broadband running a week after they installed a new phone line. They did all the work switching me from old provider, Two engineer visits ALL FREE - two years broadband ALL FREE - UK support line that is great, well maybe hanging on for a while listening to a robot, but they do answer and are very very helpful.
I recommend SEE BROADBAND to anyone - and I am usually a complainer about poor service.
Ian
- Location
-
- Location
- Sheffield
- Reviewing
- SSE
- Date
- 2015-06-27
- Comments
-
Switch for broadband & voice went well. Everything works well EXCEPT broadband speed is poor. Don't expect to watch iPlayer in HD much of the time. I used to get 9-10Mb/s, now get about 3Mb/s but still get 9-10Mb/s only at quiet times. I guess you get what you pay for. Unable to contact broadband support as they are too busy. Promised a callback which hasn't happened.
- Location
-
- Location
- Aberdeen
- Reviewing
- SSE
- Date
- 2015-06-27
- Comments
-
Very pleased so far (this is day 1 of having broadband with SSE in a new property). Given the deal currently on offer (ie 'free' for 2 years with 12 pounds lines rental), there seems to be a backlog (I waited 5 weeks to be up and running). When you order, you need to let the 14-day cooling off period pass before they can do anything with your activation, the phone line is then activated 7 days later, then the broadband around another 7 days after that. Mine was a little longer, as unbeknown to me, once the phone line is activated, you actually need to call up and place the broadband order (as, apparently, would have been advised in the welcome letter which I never received). Luckily, I found all this out by weekly calls to get status updates). I must say though, every time I called their call centre, every operator was fantastic - they took the time to go through my query methodically, were friendly, and gave me confidence that, although there was a back-log, my order was being worked on and gave me estimated dates for completion. I've now got my broadband up and running, and all is good, hopefully it remains so.
- Location
-
- Location
- Clay Cross
- Reviewing
- SSE
- Date
- 2015-06-10
- Comments
-
6 weeks after signing up for SSEs phone and broadband deal I cannot comment on speed or reliability because it's still not working. Ours was treated as new install and that was good because the internal cables where probably 1960s GPO. Eventually we received an install date I had to travel 350 miles home from Scotland to make sure I was there for the engineer because they threatened 108 pounds bill if no one was in. I sat in for 5 hours and no one came. Eventually called them to be told it had been switched on exchange, flipping heck had they told us I needn't have travelled, it had probably been switched on days before when my partner received an unsolicited call from Indian call centre. They must have known a number to call but sse didn't tell us. The phone couldn't phone out but eventually I'd to call to ask for new number. Made complaint got long letter back dealing my complaint but nothing else. Broadband router received 7 or 8 days later remember they promise 5 but instructions said don't install till you get code on separate letter. It never came. Eventually called them to be told it didn't need one. Hours on phone to them explanation after explanation and still no broadband. My advice folks look elsewhere for experienced provider .
- Location
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