Post Office

Good value broadband and home phone from a brand you trust, with the option to pay over the phone or at your local branch

  • UK-based customer support helpline
  • Inclusive weekend calling with a wide range of options and upgrades available
  • One of the cheapest broaband line rental options available if you pay a year upfront
  • Wide range of payment options, including the ability to pay in cash at your local branch
  • Available with the same low prices even in rural and remote areas

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Post Office Totally Unlimited Broadband
£20.00 for 18 months
£26.99 thereafter

£7.00 upfront cost

  • 18 months reduced price!
  • Truly unlimited usage
  • Up to 17Mb downloads
  • Free wireless-n router
  • Free UK-based support
  • Weekend UK landline calls
  • Free connection
  • 18 month contract

Buy now

Reasons to choose Post Office Broadband

  • Affordable - with some of the cheapest saver line rental around, Post Office broadband offers reasonable pricing, especially if you're in a more rural and remote area outside of other providers' low cost areas
  • Range of phone options - add phone upgrades and features as needed or stick with inclusive weekend calls
  • Saver line rental - if you pay for line rental a year upfront it's equivalent to £14.99 a month, less than the cost of 11 monthly installments
  • Same price everywhere - even if you live outside of most providers' low cost areas, you still pay the same monthly price and line rental
  • More payment options - as well as the usual payment by direct debit, you can also arrange to pay your bill over the phone or in person at your local Post Office
  • Free PC security on Premium - includes anti-spam, anti-virus and parental controls

Possible downsides

  • No fibre broadband - currently Post Office Broadband is only available using standard telephone broadband of up to 16Mb, with speed depending on your distance from the telephone exchange
  • No standalone broadband available - you have to switch your line rental and phone package to the Post Office, switching may be a hassle for some, though others may find combining the bills to be more convenient
  • No short contracts - while 12 month contracts are shorter than some providers, there's no shorter 1 month or 3 month options
  • Not truly unlimited - although Premium is advertised as unlimited, it has peak time traffic management for certain types of unusually heavy usage
  • Poor performance - Post Office test as much slower than expected and have some of the most negative customer reviews

Features at a glance

  • Up to 16Mb download speeds

  • 18 month contract

  • Unlimited usage allowance

  • Free connection (£6.95 router delivery charge applies)

  • UK based customer support

  • 5 email accounts

  • Free basic email anti-spam and anti virus with Post Office SafeGuard

  • Free N-rated wireless routers (£6.95 delivery charge applies)

  • Range of phone calling plans and features

  • Option to pay over the phone or in branch rather than via direct debit

  • Save on line rental by paying £179.88 per year upfront

  • Post Office Broadband have published a Traffic Management Policy

2.1 stars
  satisfaction rating based on 2092 customer ratings since 2016-06-28. See more Post Office customer ratings and reviews.

Details last checked on 2017-06-26

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Customer Ratings Summary

  • Satisfaction
    2.1 stars
  • Speed
    1.8 stars
  • Reliability
    2 stars
  • Customer Service
    2.4 stars

Based on 2092 customer ratings since 2016-06-28

Show all time ratings

Add your own review of Post Office

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
The service was bearable up till i got my xbox one s. now it takes over 7hours for games to update or new games to download. Great customer service though and very helpful, english based customer service team who are very willing to help. If you dont need a broadband for gaming or downloading much then are good for basic things. will move to a broadband faster for gaming.
  • Satisfaction
    1 star
  • Speed
    5 stars
  • Reliability
    1 star
  • Customer Service
    1 star
cambridge Post Office  
Do not sign up with these morons. We signed up for an 18 month contract. Everything was good for the first week. then one day the next week, no internet. Checked the phone and we were getting calls for another number. If we dialed our number it went to even a different number. Customer service would not help and threatened us with court if we cancelled. 1 month later still no internet and crossed lines!!!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Lincolnshire Post Office  
Do not take out a contract with the post office!
We are moving house and have 3 months left on an 18 month contract, according to customer service we have two options, either pay a cancelation fee or sign up for another 18 month contract at the new property! I am quite happy to take the existing contract to the new property and then decide what to do in September but the post office won't do that!

This is blackmail!!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    2 stars
Eastbourne Post Office  
I really do not recognise the reviews I am reading as being from the post office. I think perhaps it is only those who are unhappy with their service that write reviews to vent their anger. It seems that every broadband provider is terrible that you would not touch any of them with a barge pole if only read these reviews. I have been with the post office for 2 years and they have been the most reliable provider I have been with. I have had no problems at all in this time and on the couple of occasions that I have called customer services, it has been answered quickly and dealt with immediately. I have had a good broadband speed and really cannot fault the service at all. Personally I would highly recommend the post office
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
scotland Post Office  
I wish I had looked at these reviews before I switched to the Post Office Broadband. Very unreliable! I have worked with computers for over 20 years and I think the bulk of the problems with the service lie within the cheap and nasty modem/router that they give out. With 14 months to run on my contract, I'm going to replace the router with a better unit myself.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    1 star
Bristol Post Office  
Do not touch with a 10 ft bargepole they are rubbish mine never worked and they said they could send me an engineer if I wanted to pay £144 for one which I refused and they also charged me £229 for early termination!
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Kettering Northants Post Office  
I am coming to the end of my contract with the post office (thankfully) I cant say any thing good about the internet service they provide it has always been slow and the router would drop out several times per day, when I complained I had to do some tests with the phone socket and I was told an engineer would contact me within 24 hours, but it was a week before an engineer contacted me and said their was nothing he could do, after complaining the internet drop outs became more frequent and speed fluctuates from 2.4 mbps down below 1 mbps its becoming nearly impossible to connect to the internet, I gave my new provider my contract finish date but because open reach engineer will be coming to connect me 9 days before my contract ends the post office are going to charge me for early termination of my contract even though I have paid my bills up to the contract end date
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
pontefract Post Office  
DO NOT TAKE OUT POST OFFICE BROADBAND, YOU HAVE BEEN WARNED< COMPLETE RUBBISH.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
middlesbrough Post Office  
I had 18 month contract with Post Office first 10 months was okay when question then they couldn't give answer why i was running on Onetel when i found out 2013 they when under talk talk it was a shambles then one spoke to customer service and told me and he was honest to me. The problem I had I couldn't 3 page at same time when it was updating because it was running to slow most speed had was 2.7 mbs i need 3 page open to do my jobsearch
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Crumlin Post Office  
Don't even deserve 1* really but no option to go into minus. Barely any constant connection, it's off more than its on. Shocking customer service! Poor value for money, in fact no value for money!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Tyne and Wear Post Office  

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National Average Speeds March 2016

Average mobile broadband speeds rising in 2016 while fixed line home broadband speeds coast at late 2015 levels

Posted on 2016-04-08 16:59 in Announcements News 4GEE EE Hyperoptic Vodafone Three Sky Virgin Media BT Post Office

Each month hundreds of thousands of broadband customers test their speeds with our broadband speed test. Since the end of 2015 there's been little change in average speeds from home broadband with average download speeds for March 2016 coming in at 20.41Mb and average upload speeds at 3.73Mb.

However, our test also supports users testing on tablets and smartphones, meaning we can report on mobile broadband speeds from 4G and 3G networks. While home broadband has been stable, mobile broadband average download speed has risen by a full 2Mb since December and upload speed by 1.6Mb, the average mobile broadband speeds for March 2016 were 15.31Mb download and 3.71Mb upload.

When the big mobile broadband and home broadband providers' average speeds compete on the same table, it's only Virgin Media's DOCSIS 3 cable broadband that outperforms mobile broadband, clocking in 46.95Mb, with upload speeds at 5.9Mb. 4GEE is ahead of BT Broadband with download speeds clocking in at 18.71Mb, faster than BT by 1.07Mb. 4GEE and Vodafone mobile broadband sit in overall 2nd and 4th places beating all home big broadband providers' averages bar Virgin Media, with Vodafone's 16.26Mb average mobile download speed only 1.38Mb behind BT.

Of the home broadband providers Post Office Broadband still has the UK's slowest broadband speed overall with only 4.38Mb average downloads and 1.67Mb average uploads, well below the average speeds expected for copper phoneline broadband. Three tested with the slowest mobile broadband at 12.09Mb downloads, but this still beat home broadband offerings from Sky and EE.

When the supplementary broadband providers table (see page 4 of the report) is included we can see that fibre to the building provider Hyperoptic tested as the fastest broadband overall with 91.7Mb average downloads and 77.3Mb uploads.

Read more Broadband Speed Test Results for March 2016

Comments

National Average Speeds December 2015

Average fixed line download speeds remain stable over December 2015, average mobile broadband speeds see minor increase

Posted on 2016-01-08 12:21 in Announcements News 4GEE Hyperoptic Vodafone TalkTalk Three O2 Virgin Media BT Post Office Plusnet

December 2015 saw average download speeds for fixed line providers recorded by users of our broadband speed test remain stable in comparison to the results from November, coming in at 20.56Mb. Average upload speeds saw a 0.15Mb drop to 3.68Mb.

Of the big 5 home broadband providers, Virgin Media remained in first place but their average download speeds appear to have levelled out since rolling out their 200Mb service, remaining stable at 46.57Mb, with upload speeds at 5.66Mb. BT Broadband retain second place with average download and upload speeds steady at 17.58Mb and 4.42Mb respectively. TalkTalk move up to third place, with download speeds stable at 12.8Mb and upload speeds dropping by 0.21Mb to 1.86Mb. Plusnet drop into fourth place, dropping by 0.59Mb to 12.6Mb for average download speeds with a 0.39Mb decrease to 2.85Mb for average upload speeds. Finally, Sky remain in fifth place with a 1.1Mb fall in download speeds to 10.92Mb, while their upload speeds decreased by 0.41Mb to 2.47Mb.

Results from users testing with mobile-enabled devices including phones and tablets suggests that mobile broadband speeds saw an overall rise since November. Taking mobile broadband separately from home broadband, EE Mobile retain first place, with download speeds increasing by 1.1Mb to 17.55Mb and upload speeds holding at 3.87Mb. Vodafone are in second place, seeing download speeds fall slightly by 0.19Mb to 13.76Mb and upload speeds steady at 2.82Mb. O2 are in third place with download speeds at 11.78Mb - a respectable 1.4Mb increase over last month - and upload speeds at 2.53Mb. Three are still in fourth place, with average download speeds of 9.84Mb and upload speeds of 2.56Mb.

When mobile broadband and home broadband average speeds compete on the same table, 4GEE is head-to-head with BT's second place with a difference of only 0.03Mb. 4GEE and Vodafone mobile broadband sit in overall 3rd and 4th places beating all home broadband providers' averages bar Virgin Media and BT. This suggests that 4G broadband may have higher uptake levels relative to 3G compared to uptake of the fastest possible fibre broadband products relative to cheaper options.

This month's supplementary broadband providers table (see page 4 of the report) found Post Office Broadband had the UK's slowest broadband speed overall with only 2.55Mb average downloads and only 0.33Mb average uploads. Hyperoptic was fastest overall with 102.1Mb average downloads and 92.13Mb uploads.

Read more Broadband Speed Test Results for December 2015

Comments

Post Office Buyers Guide

Can I get Post Office Broadband?

Post Office Broadband is available at all BT telephone exchanges.

In order to be cost efficient, Post Office Broadband uses TalkTalk's low cost network where this is available, but these savings are passed on to all customers so you'll enjoy the same low prices even if you live in more rural or remote areas. The same offers and features should be available to all customers, regardless of where you live.

What packages are available?

Post Office Broadband only offer standard broadband (ADSL) with speeds of up to 16Mb, there are currently no superfast fibre-based services offered.

However this standard service is available paired with homephone and line rental. There are also a range of phone options allowing you to add all the upgrades and features you need.

  • Post Office Premium Unlimited Broadband - Unlimited (subject to fair use policy) and free PC security software

The package is even cheaper if line rental is paid 12 months in advance at £179.88, equivalent to £14.99 per month. The standard call plan comes with inclusive weekend calling, including UK landlines, 0845 and 0870 numbers.  For an additional £2.50 per month this can be upgraded to include evening calling to the UK and weekend calling to the Post Office's top 40 countries, alternatively £7 per month upgrades that to anytime UK landline calling. There are also options to add anytime top 40 international calling.

The headline speed of up to 16Mb means that this speed is experienced by at least 10% of the Post Office's broadband customers. What speed you'll be able to achieve varies due a range of factors such as how busy the network is (speeds will be slower at peak times like evenings compared to late at night) and how far you are from your nearest BT telephone exchange - the further away you are, the lower your potential broadband speed. You can find out your distance from your nearest telephone exchange using our postcode checker.

Broadband is affected by a traffic management policy that may artificially slow down your connection or some types of activities on your connection. However this should only happen if you're a heavy user of the network and is only likely to occur at peak times (i.e. in the evenings). It's also unlikely that anyone with slower connection speeds (due to distance from the telephone exchange) will be significantly affected by traffic management.

Which package should I choose?

As the Post Office only offers the one package, it's a question of whether or not they are the provider for you.

Points to consider before you choose

  • Is the lack of superfast broadband a deal breaker?
  • Do you live in a rural or remote area where other budget providers aren't available?
  • How does the competition compare when you factor in more expensive line rental?
  • Can you live with a traffic management policy or are you likely to be a very heavy user who makes use of filesharing?
  • Is the option of avoiding direct debits and paying over the phone or in your local Post Office branch a selling point for you?

Compare all Post Office Broadband deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wireless router provided free - New Post Office Broadband and Homephone customers get a free 802.11n compatible wireless router when signing-up. The router supports 'N', 'G' and 'B' wireless technology and also comes with 4 ethernet ports, so should be compatible with all your computers and devices. The router uses WPA encryption to secure wireless connections and is supplied with a setup CD compatible with both PCs and Macs to make it easy to get it online and securely sharing your connection with all your devices.
  • Free voicemail and caller display - Post Office Homephone comes with the option of free voicemail and free caller display. Other calling features can be added cheaply.
  • Post Office Internet Security - Premium customers get free PC security software featuring anti-spam, anti-virus and parental controls.

What are the benefits of Post Office Broadband?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • UK-based customer service - Unlike some ISPs, Post Office HomePhone & Broadband’s customer service centre is entirely UK-based. The customer support number is an 0800 number free from UK phonelines and 8am to 8pm, 9am to 6pm on Sundays, closed bank holidays.
  • Good value line rental - If you're willing to pay a year upfront, Post Office Broadband has one of the cheapest monthly line rental costs available. If you aren't willing to pay a lump sum then their monthly line rental competes well with all their rivals.
  • Savings passed on to all customers - if you live outside of the Post Office network area, you don't pay a more expensive monthly price, the savings from their network are spread across all customers' bills.
  • Pay over the phone or in your local branch - If you prefer to pay by card or in cash rather than taking out a direct debit, the Post Office allow you to settle your monthly bill over the phone or even in person at your local branch. Of course direct debit is available too.

What are the drawbacks of Post Office Broadband?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • No superfast deals - As yet there are no fibre-based options available from the Post Office. This may be a deal breaker if you're a long way from the telephone exchange and experience unacceptably low speeds on standard broadband.
  • No standalone broadband -  If you want to keep your line rental and call plan with your existing supplier, or mix and match someone else's line rental with the cheap broadband service, you're no longer able to take this option from the Post Office since they discontinued selling their standalone product to new customers.
  • No short contract options - The minimum contract length available is 18 months so you're unable to have the flexibility of a short contract if not sure whether you'll need to move or change providers in the next year, or if you know you only need the service for a limited period such as a 3 month job posting or 9 month academic year.
  • No 24 hour phone support - If your broadband goes down outside of support hours (after 9pm or 6pm on Sundays), you'll have to wait until 8am before you can contact support.
  • Traffic management and 'fair usage' - While the Premium deal is advertised with unlimited usage, there is a traffic management policy that will artificially limit the speeds of the fastest connections if they are making heavy use of the service at peak times. If you're not a heavy user, this can be seen as a positive as it means that other people's usage shouldn't damage your experience of the service.
  • Poor performance - Post Office's customer speed test results are consistently much lower than would be expected from even a copper phoneline broadband provider. Customer ratings of Post Office are also consistently among the lowest of any provider we list.
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