Post Office

Good value broadband and home phone from a brand you trust, with the option to pay over the phone or at your local branch

  • UK-based customer support helpline
  • Inclusive weekend calling with a wide range of options and upgrades available
  • One of the cheapest broaband line rental options available if you pay a year upfront
  • Wide range of payment options, including the ability to pay in cash at your local branch
  • Available with the same low prices even in rural and remote areas

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Post Office Totally Unlimited Broadband
£20.99 for 18 months
£26.99 thereafter

£6.95 upfront cost

  • 18 months reduced price!
  • Ending £30 credit
  • Truly unlimited usage
  • Up to 16Mb downloads
  • Free wireless-n router
  • Free UK-based support
  • Weekend UK landline calls
  • Free connection
  • 18 month contract

Buy now

Reasons to choose Post Office Broadband

  • Affordable - with some of the cheapest saver line rental around, Post Office broadband offers reasonable pricing, especially if you're in a more rural and remote area outside of other providers' low cost areas
  • Range of phone options - add phone upgrades and features as needed or stick with inclusive weekend calls
  • Saver line rental - if you pay for line rental a year upfront it's equivalent to £14.99 a month, less than the cost of 11 monthly installments
  • Same price everywhere - even if you live outside of most providers' low cost areas, you still pay the same monthly price and line rental
  • More payment options - as well as the usual payment by direct debit, you can also arrange to pay your bill over the phone or in person at your local Post Office
  • Free PC security on Premium - includes anti-spam, anti-virus and parental controls

Possible downsides

  • No fibre broadband - currently Post Office Broadband is only available using standard telephone broadband of up to 16Mb, with speed depending on your distance from the telephone exchange
  • No standalone broadband available - you have to switch your line rental and phone package to the Post Office, switching may be a hassle for some, though others may find combining the bills to be more convenient
  • No short contracts - while 12 month contracts are shorter than some providers, there's no shorter 1 month or 3 month options
  • Not truly unlimited - although Premium is advertised as unlimited, it has peak time traffic management for certain types of unusually heavy usage
  • Poor performance - Post Office test as much slower than expected and have some of the most negative customer reviews

Features at a glance

  • Up to 16Mb download speeds

  • 18 month contract

  • Unlimited usage allowance

  • Free connection (£6.95 router delivery charge applies)

  • UK based customer support

  • 5 email accounts

  • Free basic email anti-spam and anti virus with Post Office SafeGuard

  • Free N-rated wireless routers (£6.95 delivery charge applies)

  • Range of phone calling plans and features

  • Option to pay over the phone or in branch rather than via direct debit

  • Save on line rental by paying £179.88 per year upfront

  • Post Office Broadband have published a Traffic Management Policy

2.3 stars
  satisfaction rating based on 1925 customer ratings since 2016-02-25. See more Post Office customer ratings and reviews.

Details last checked on 2017-02-13

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Customer Ratings Summary

  • Satisfaction
    2.3 stars
  • Speed
    1.8 stars
  • Reliability
    2.1 stars
  • Customer Service
    2.5 stars

Based on 1925 customer ratings since 2016-02-25

Show all time ratings

Add your own review of Post Office

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Broadband keeps going down. Not possible to watch programmes without continual interruptions. All phone calls to complain end with nothing being done. My daughter goes next door as she now refuses to use post office. Time to move.
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
stoke on trent Post Office  
Switched to Post Office Broadband in 2016, as a response to BT continually upping their prices. I think I've made a mistake. The broadband is about as slow as it can get without actually stopping completely. Customer service is reasonable, once they've answered the phone - which can take some time.
  • Satisfaction
    3 stars
  • Speed
    4 stars
  • Reliability
    1 star
  • Customer Service
    3 stars
South Lakes, Cumbria Post Office  
Slow speeds often under 0.90mbps, can't watch any video even tiny ones. Drops out several times a day. raised 5 tickets, each one says its been fixed but it hasn't. Not impressed, I will have to go back to plusnet as soon as i can escape, but took out 18month contract. When on phone to tech they seem very attentive and say they will call back but hey, they don't! poor - such a shame i had hoped they would surpass the giant BT but no, just cheaper..
  • Satisfaction
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
dunsfold Post Office  
Received this broadband and have had a long unsatisfactory journey with the post office. Started with not receiving our router until day 15(one day after the cooling off period had ended) then had a further wait before the router would even work. In the meantime we had received our first bill for a service and product we couldn't even use.
Following this within a week we had called them up complaining about how slow the broadband was. They suggest doing a speed test. Attempting to get the details to carry out the speed test was like pulling teeth. Then finally we are told we need a laptop and have to hardwire it in order to carry out the speed test. We have I phones. We don't need or require a laptop and so don't own one. What's more we genuinely don't know anyone who owns one. We were met with a bit of confusion here as to what we had to do next.
Following this we are met with the cold shoulder. We were hung up on twice when we attempted to tell them we wanted to leave the post office as the service was shoddy,unreliable and slow. The internet would switch of and on. The router would just do its own thing really. Then we are told that we would have to pay the full fee of over £200 in order to cancel our contract with them. We told them they hadn't delivered on their service and wouldn't be paying it. They have since contInued to follow on with their actions and have sent us letters asking for the full amount!!! They have got to be joking!!!!
DO NOT EVEN CONSIDER HE POST OFFICE!! USELESS UNRELIABLE AND SNEAKY
Newcastle northern ireland Post Office  
Moved from BT as thought a better deal for unlimited broadband. Speed is very slow and I keep getting disconnected. Cannot access my account on line by my IPad as I do not have adobe flash player installed! Why do I need Adobe when all I want is to access my account and go paperless etc. Would not recommend and will change provider at end of contract
  • Satisfaction
    3 stars
  • Speed
    3 stars
  • Reliability
    1 star
  • Customer Service
    2 stars
Paignton,Devon Post Office  
Speeds at less than 1 mbps at peak times and still advertising 16 mbps useless customer service
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Ashkirk Post Office  
I got Post Office broadband in on 9th December,and as I write this review today on the 5th February I still don't receive a service. I have lost count of the number of times I have phoned up for assistance,only to be fobbed off. I have been told three times that an engineer would be sent out within 3 working days.... I'm still waiting! If anyone is thinking of signing up to this service,my advice would be DO NOT EVEN CONSIDER IT. Pathetic service and pathetic customer care,and that's me being kind.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Carnlough Post Office  
I have been with post off broadband for about 3 years and haven't had any significant problems. customer service has always been excellent broadband speed and reliability has always been great. thanks to everyone at post office for a fantasic service.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
  • Customer Service
    5 stars
halifax Post Office  
The most awful broadband supplier ever. A month of speeds at 0.3Mbps, before they agreed to allow me to leave without charge. Still they are trying to send me a bill of £220 for early termination. I have paid for broadband for 4 months now and they refuse to refund the broadband charges I have paid. I now have approx 30Mbps with Origin Fibre for the same price (exactly the same telephone socket!)
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Gloucestershire Post Office  
Absolutely rubbish stay well clear of it I'm cancelling and going elsewhere a snail can go quicker than the internet speeds. Broadband rubbish
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Home Post Office  

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National Average Speeds March 2016

Average mobile broadband speeds rising in 2016 while fixed line home broadband speeds coast at late 2015 levels

Posted on 2016-04-08 16:59 in Announcements News 4GEE EE Hyperoptic Vodafone Three Sky Virgin Media BT Post Office

Each month hundreds of thousands of broadband customers test their speeds with our broadband speed test. Since the end of 2015 there's been little change in average speeds from home broadband with average download speeds for March 2016 coming in at 20.41Mb and average upload speeds at 3.73Mb.

However, our test also supports users testing on tablets and smartphones, meaning we can report on mobile broadband speeds from 4G and 3G networks. While home broadband has been stable, mobile broadband average download speed has risen by a full 2Mb since December and upload speed by 1.6Mb, the average mobile broadband speeds for March 2016 were 15.31Mb download and 3.71Mb upload.

When the big mobile broadband and home broadband providers' average speeds compete on the same table, it's only Virgin Media's DOCSIS 3 cable broadband that outperforms mobile broadband, clocking in 46.95Mb, with upload speeds at 5.9Mb. 4GEE is ahead of BT Broadband with download speeds clocking in at 18.71Mb, faster than BT by 1.07Mb. 4GEE and Vodafone mobile broadband sit in overall 2nd and 4th places beating all home big broadband providers' averages bar Virgin Media, with Vodafone's 16.26Mb average mobile download speed only 1.38Mb behind BT.

Of the home broadband providers Post Office Broadband still has the UK's slowest broadband speed overall with only 4.38Mb average downloads and 1.67Mb average uploads, well below the average speeds expected for copper phoneline broadband. Three tested with the slowest mobile broadband at 12.09Mb downloads, but this still beat home broadband offerings from Sky and EE.

When the supplementary broadband providers table (see page 4 of the report) is included we can see that fibre to the building provider Hyperoptic tested as the fastest broadband overall with 91.7Mb average downloads and 77.3Mb uploads.

Read more Broadband Speed Test Results for March 2016

Comments

National Average Speeds December 2015

Average fixed line download speeds remain stable over December 2015, average mobile broadband speeds see minor increase

Posted on 2016-01-08 12:21 in Announcements News 4GEE Hyperoptic Vodafone TalkTalk Three O2 Virgin Media BT Post Office Plusnet

December 2015 saw average download speeds for fixed line providers recorded by users of our broadband speed test remain stable in comparison to the results from November, coming in at 20.56Mb. Average upload speeds saw a 0.15Mb drop to 3.68Mb.

Of the big 5 home broadband providers, Virgin Media remained in first place but their average download speeds appear to have levelled out since rolling out their 200Mb service, remaining stable at 46.57Mb, with upload speeds at 5.66Mb. BT Broadband retain second place with average download and upload speeds steady at 17.58Mb and 4.42Mb respectively. TalkTalk move up to third place, with download speeds stable at 12.8Mb and upload speeds dropping by 0.21Mb to 1.86Mb. Plusnet drop into fourth place, dropping by 0.59Mb to 12.6Mb for average download speeds with a 0.39Mb decrease to 2.85Mb for average upload speeds. Finally, Sky remain in fifth place with a 1.1Mb fall in download speeds to 10.92Mb, while their upload speeds decreased by 0.41Mb to 2.47Mb.

Results from users testing with mobile-enabled devices including phones and tablets suggests that mobile broadband speeds saw an overall rise since November. Taking mobile broadband separately from home broadband, EE Mobile retain first place, with download speeds increasing by 1.1Mb to 17.55Mb and upload speeds holding at 3.87Mb. Vodafone are in second place, seeing download speeds fall slightly by 0.19Mb to 13.76Mb and upload speeds steady at 2.82Mb. O2 are in third place with download speeds at 11.78Mb - a respectable 1.4Mb increase over last month - and upload speeds at 2.53Mb. Three are still in fourth place, with average download speeds of 9.84Mb and upload speeds of 2.56Mb.

When mobile broadband and home broadband average speeds compete on the same table, 4GEE is head-to-head with BT's second place with a difference of only 0.03Mb. 4GEE and Vodafone mobile broadband sit in overall 3rd and 4th places beating all home broadband providers' averages bar Virgin Media and BT. This suggests that 4G broadband may have higher uptake levels relative to 3G compared to uptake of the fastest possible fibre broadband products relative to cheaper options.

This month's supplementary broadband providers table (see page 4 of the report) found Post Office Broadband had the UK's slowest broadband speed overall with only 2.55Mb average downloads and only 0.33Mb average uploads. Hyperoptic was fastest overall with 102.1Mb average downloads and 92.13Mb uploads.

Read more Broadband Speed Test Results for December 2015

Comments

Post Office Buyers Guide

Can I get Post Office Broadband?

Post Office Broadband is available at all BT telephone exchanges.

In order to be cost efficient, Post Office Broadband uses TalkTalk's low cost network where this is available, but these savings are passed on to all customers so you'll enjoy the same low prices even if you live in more rural or remote areas. The same offers and features should be available to all customers, regardless of where you live.

What packages are available?

Post Office Broadband only offer standard broadband (ADSL) with speeds of up to 16Mb, there are currently no superfast fibre-based services offered.

However this standard service is available paired with homephone and line rental. There are also a range of phone options allowing you to add all the upgrades and features you need.

  • Post Office Premium Unlimited Broadband - Unlimited (subject to fair use policy) and free PC security software

The package is even cheaper if line rental is paid 12 months in advance at £179.88, equivalent to £14.99 per month. The standard call plan comes with inclusive weekend calling, including UK landlines, 0845 and 0870 numbers.  For an additional £2.50 per month this can be upgraded to include evening calling to the UK and weekend calling to the Post Office's top 40 countries, alternatively £7 per month upgrades that to anytime UK landline calling. There are also options to add anytime top 40 international calling.

The headline speed of up to 16Mb means that this speed is experienced by at least 10% of the Post Office's broadband customers. What speed you'll be able to achieve varies due a range of factors such as how busy the network is (speeds will be slower at peak times like evenings compared to late at night) and how far you are from your nearest BT telephone exchange - the further away you are, the lower your potential broadband speed. You can find out your distance from your nearest telephone exchange using our postcode checker.

Broadband is affected by a traffic management policy that may artificially slow down your connection or some types of activities on your connection. However this should only happen if you're a heavy user of the network and is only likely to occur at peak times (i.e. in the evenings). It's also unlikely that anyone with slower connection speeds (due to distance from the telephone exchange) will be significantly affected by traffic management.

Which package should I choose?

As the Post Office only offers the one package, it's a question of whether or not they are the provider for you.

Points to consider before you choose

  • Is the lack of superfast broadband a deal breaker?
  • Do you live in a rural or remote area where other budget providers aren't available?
  • How does the competition compare when you factor in more expensive line rental?
  • Can you live with a traffic management policy or are you likely to be a very heavy user who makes use of filesharing?
  • Is the option of avoiding direct debits and paying over the phone or in your local Post Office branch a selling point for you?

Compare all Post Office Broadband deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wireless router provided free - New Post Office Broadband and Homephone customers get a free 802.11n compatible wireless router when signing-up. The router supports 'N', 'G' and 'B' wireless technology and also comes with 4 ethernet ports, so should be compatible with all your computers and devices. The router uses WPA encryption to secure wireless connections and is supplied with a setup CD compatible with both PCs and Macs to make it easy to get it online and securely sharing your connection with all your devices.
  • Free voicemail and caller display - Post Office Homephone comes with the option of free voicemail and free caller display. Other calling features can be added cheaply.
  • Post Office Internet Security - Premium customers get free PC security software featuring anti-spam, anti-virus and parental controls.

What are the benefits of Post Office Broadband?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • UK-based customer service - Unlike some ISPs, Post Office HomePhone & Broadband’s customer service centre is entirely UK-based. The customer support number is an 0800 number free from UK phonelines and 8am to 8pm, 9am to 6pm on Sundays, closed bank holidays.
  • Good value line rental - If you're willing to pay a year upfront, Post Office Broadband has one of the cheapest monthly line rental costs available. If you aren't willing to pay a lump sum then their monthly line rental competes well with all their rivals.
  • Savings passed on to all customers - if you live outside of the Post Office network area, you don't pay a more expensive monthly price, the savings from their network are spread across all customers' bills.
  • Pay over the phone or in your local branch - If you prefer to pay by card or in cash rather than taking out a direct debit, the Post Office allow you to settle your monthly bill over the phone or even in person at your local branch. Of course direct debit is available too.

What are the drawbacks of Post Office Broadband?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • No superfast deals - As yet there are no fibre-based options available from the Post Office. This may be a deal breaker if you're a long way from the telephone exchange and experience unacceptably low speeds on standard broadband.
  • No standalone broadband -  If you want to keep your line rental and call plan with your existing supplier, or mix and match someone else's line rental with the cheap broadband service, you're no longer able to take this option from the Post Office since they discontinued selling their standalone product to new customers.
  • No short contract options - The minimum contract length available is 18 months so you're unable to have the flexibility of a short contract if not sure whether you'll need to move or change providers in the next year, or if you know you only need the service for a limited period such as a 3 month job posting or 9 month academic year.
  • No 24 hour phone support - If your broadband goes down outside of support hours (after 9pm or 6pm on Sundays), you'll have to wait until 8am before you can contact support.
  • Traffic management and 'fair usage' - While the Premium deal is advertised with unlimited usage, there is a traffic management policy that will artificially limit the speeds of the fastest connections if they are making heavy use of the service at peak times. If you're not a heavy user, this can be seen as a positive as it means that other people's usage shouldn't damage your experience of the service.
  • Poor performance - Post Office's customer speed test results are consistently much lower than would be expected from even a copper phoneline broadband provider. Customer ratings of Post Office are also consistently among the lowest of any provider we list.
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