Post Office

Good value broadband and home phone from a brand you trust, with the option to pay over the phone or at your local branch

  • UK-based customer support helpline
  • Inclusive weekend calling with a wide range of options and upgrades available
  • One of the cheapest broaband line rental options available if you pay a year upfront
  • Wide range of payment options, including the ability to pay in cash at your local branch
  • Available with the same low prices even in rural and remote areas

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Post Office Totally Unlimited Broadband
£20.00 for 18 months
£26.99 thereafter

£6.95 upfront cost

  • 18 months reduced price!
  • Truly unlimited usage
  • Up to 16Mb downloads
  • Free wireless-n router
  • Free UK-based support
  • Weekend UK landline calls
  • Free connection
  • 18 month contract

Buy now

Reasons to choose Post Office Broadband

  • Affordable - with some of the cheapest saver line rental around, Post Office broadband offers reasonable pricing, especially if you're in a more rural and remote area outside of other providers' low cost areas
  • Range of phone options - add phone upgrades and features as needed or stick with inclusive weekend calls
  • Saver line rental - if you pay for line rental a year upfront it's equivalent to £14.99 a month, less than the cost of 11 monthly installments
  • Same price everywhere - even if you live outside of most providers' low cost areas, you still pay the same monthly price and line rental
  • More payment options - as well as the usual payment by direct debit, you can also arrange to pay your bill over the phone or in person at your local Post Office
  • Free PC security on Premium - includes anti-spam, anti-virus and parental controls

Possible downsides

  • No fibre broadband - currently Post Office Broadband is only available using standard telephone broadband of up to 16Mb, with speed depending on your distance from the telephone exchange
  • No standalone broadband available - you have to switch your line rental and phone package to the Post Office, switching may be a hassle for some, though others may find combining the bills to be more convenient
  • No short contracts - while 12 month contracts are shorter than some providers, there's no shorter 1 month or 3 month options
  • Not truly unlimited - although Premium is advertised as unlimited, it has peak time traffic management for certain types of unusually heavy usage
  • Poor performance - Post Office test as much slower than expected and have some of the most negative customer reviews

Features at a glance

  • Up to 16Mb download speeds

  • 18 month contract

  • Unlimited usage allowance

  • Free connection (£6.95 router delivery charge applies)

  • UK based customer support

  • 5 email accounts

  • Free basic email anti-spam and anti virus with Post Office SafeGuard

  • Free N-rated wireless routers (£6.95 delivery charge applies)

  • Range of phone calling plans and features

  • Option to pay over the phone or in branch rather than via direct debit

  • Save on line rental by paying £179.88 per year upfront

  • Post Office Broadband have published a Traffic Management Policy

2.2 stars
  satisfaction rating based on 2004 customer ratings since 2016-04-29. See more Post Office customer ratings and reviews.

Details last checked on 2017-04-25

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Customer Ratings Summary

  • Satisfaction
    2.2 stars
  • Speed
    1.8 stars
  • Reliability
    2.1 stars
  • Customer Service
    2.5 stars

Based on 2004 customer ratings since 2016-04-29

Show all time ratings

Add your own review of Post Office

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Don't ever have circumstances where you end up in arrears. Pay off most of your bill and they'll suddenly cut off your broadband without warning, then when you pay the last sliver of the bill, you won't see anything of your service for "up to 5 working days".
Fat lot of help when they can switch your net off at the drop of a hat, but it'll be a week before you get it back.
At 21 quid a month, I don't think I'll be keeping this service. The download speeds are dreadful - a small Xbox live game takes hours to download, and you can't do anything else whilst doing so...
Overall, I'd give lower scores, but decided to be generous.
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Whitburn Post Office  
DONT DO IT STAY AWAY FROM POST OFFICE I can not think of a single thing to say that is good about the post office we will just be glad when we can change provider next month
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
lowestoft Post Office  
AVOID AT ALL COSTS!!!! EVERY day I have trouble connecting to Internet. I have been on this supplier for over a year and wish I could afford to pay to dump it. My connection date came and went. After many calls to helpline and testing my line. Also me having to unscrew a socket which should not be expected of customers. I am disabled and found it quite difficult to get socket off. After a week an engineer was sent out and problem was a cable supplied with router! Whatever you do.... get your Internet somewhere else, anywhere else!
  • Satisfaction
    1 star
Tyne and Wear Post Office  
speed to slow below average for my area. also for last 14 months i another but trouble with it every day it play up i either can't connect or can find website because it run to slow. also put complaint in and i never heard it.Do why paid £26.99 for heap of rubbish.
  • Satisfaction
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
  • Customer Service
    2 stars
Crumlin Post Office  
After my husband died,I decided to get a better deal (helped by my son) so opted for post office broadband as it seemed very reasonable and also included a new phone line(can't remember the deal it was less than a tenner I'm sure) I had complained for years to my previous supplier Fuel Broadband to fix my crackly line....never any joy from them,so I ditched them and got a new line for next to nothing and unlimited broadband on a very cheap deal (including weekend calls abroad)....Having read all the reviews on here I wasn't optimistic but I have to say I'm very pleased,I can't grumble about the broadband or telephony at all,it's all been reliable and I'm able to do all that I want, including using Netflix and catch up TV without any problems!! For me it's been great....Sadly it would appear I'm the exception!!
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
  • Customer Service
    5 stars
Torquay Post Office  
Do not sign up to this isp. Live in rural area and was with bt, Internet wasn't too bad but didn't like the price hence my thoughts to sign up with the post office. Worst decision ever! Speed of 0.5mbps, to update a game on ps4 told me 80hrs.
Was stuck with them for a month, had to go through a series of tests on a laptop to prove how bad the speed was and they finally allowed me to cancel. However even though they let me cancel I'd still payed £80 upfront and when asked for my money back I was told I would get a £5 good will voucher. So one months Internet which didn't work cost me £75.
To top it all off I got a call from someone claiming to be tech team from the post office who told me they would fix my WiFi. That took remote access of my pc, turned out to be a scam and I was robbed of further £100. Makes me wonder if post offices servers are hacked as these people knew full well of my technical issues.
Id never sign up to them again for anything. You get what you pay for most of the time and in this case it proved to be true. Don't be tempted by there offer £20 or not, you don't want to paying for something that is useless. Please avoid.
  • Speed
    2 stars
Northern Ireland Post Office  
Service is unbelievably poor. We are literally talking 100k to 300k download speeds and highly frequent timeouts on upload and download. Technical team are rude, provided misleading information and did not resolve any issues, apparently they will 'try' to submit a ticket, haven't heard back from them in weeks. DO NOT USE THE POST OFFICE FOR ANYTHING. THEY ARE A 3RD TIER RESELLER. THEY ARE RESELLING THE RESELLERS SERVICE, TalkTalk. Save yourself the hassle and spend a tiny bit more money to get a service that you won't regret engaging with. Am putting full complaint to execs of Post Office as it is a disgrace they can continue to sell services that they can not deliver and talk to their customers in a rude and aggressive manner.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Bristol Post Office  
DO NOT GO WITH POST OFFICE !!!!!!!!! signed up with post office.. cancelled the engineer as deicded to move and still being charged £64 pound for something that's never been plugged in and they can see that there end !!! My partner decided to go with them as they the cheapest and had took 4 weeks to set up worst thing we ever done had so SLOW Internet rang up at least 100 times in your months finally left them because of no broadband was promised discount on account for no Internet. No discount and a cancelling charge of 169 without the bill rang to cancel on the 6th April and being charged until 21st !!! Don't accept payment plans being passed to debt recovery. Absolutely disgusting everyone iv spoken to is rude and abrupt !!! Worst customer service wish I could put 0 !!!!!! DO NOT DO IT
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Swansea Post Office  
Regret switching to Post Office for our broadband. Consistently bad, connection lost multiple times throughout each day and excruciatingly slow speeds. On a good day I wait 40 seconds for a page to load. Scrolling up and down each page is painful. We're locked into an 18 month contract, so we're stuck with it. Wish we'd never signed up with them. It was such a bad decision.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Glastonbury Post Office  
Okay so I was with BT and my internet was acceptable at a stable 3.5mb. Not great for broadband and costing £41 a month I felt bitter, so I joined post office at half the price.

Post office was live and my speeds were exactly the same as BT. This lasted for around a week until BT switched off their service or however it works... My speeds then dropped to 0.4mb and is now the equivalent to dial up. Pictures don't load, video takes a lifetime and then cuts out a few times so you have to restart. Online games are just not possible and I feel I have been sold a product not fit for purpose. This speed is also less than half of the lower end estimated speed of 1mb. I'm hoping because of this that I can cancel this contract without too much hassle but I may be wrong....

My 4G on my phone is far better and I wish I was exaggerating. DO NOT DO IT!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Beccles Post Office  

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National Average Speeds March 2016

Average mobile broadband speeds rising in 2016 while fixed line home broadband speeds coast at late 2015 levels

Posted on 2016-04-08 16:59 in Announcements News 4GEE EE Hyperoptic Vodafone Three Sky Virgin Media BT Post Office

Each month hundreds of thousands of broadband customers test their speeds with our broadband speed test. Since the end of 2015 there's been little change in average speeds from home broadband with average download speeds for March 2016 coming in at 20.41Mb and average upload speeds at 3.73Mb.

However, our test also supports users testing on tablets and smartphones, meaning we can report on mobile broadband speeds from 4G and 3G networks. While home broadband has been stable, mobile broadband average download speed has risen by a full 2Mb since December and upload speed by 1.6Mb, the average mobile broadband speeds for March 2016 were 15.31Mb download and 3.71Mb upload.

When the big mobile broadband and home broadband providers' average speeds compete on the same table, it's only Virgin Media's DOCSIS 3 cable broadband that outperforms mobile broadband, clocking in 46.95Mb, with upload speeds at 5.9Mb. 4GEE is ahead of BT Broadband with download speeds clocking in at 18.71Mb, faster than BT by 1.07Mb. 4GEE and Vodafone mobile broadband sit in overall 2nd and 4th places beating all home big broadband providers' averages bar Virgin Media, with Vodafone's 16.26Mb average mobile download speed only 1.38Mb behind BT.

Of the home broadband providers Post Office Broadband still has the UK's slowest broadband speed overall with only 4.38Mb average downloads and 1.67Mb average uploads, well below the average speeds expected for copper phoneline broadband. Three tested with the slowest mobile broadband at 12.09Mb downloads, but this still beat home broadband offerings from Sky and EE.

When the supplementary broadband providers table (see page 4 of the report) is included we can see that fibre to the building provider Hyperoptic tested as the fastest broadband overall with 91.7Mb average downloads and 77.3Mb uploads.

Read more Broadband Speed Test Results for March 2016

Comments

National Average Speeds December 2015

Average fixed line download speeds remain stable over December 2015, average mobile broadband speeds see minor increase

Posted on 2016-01-08 12:21 in Announcements News 4GEE Hyperoptic Vodafone TalkTalk Three O2 Virgin Media BT Post Office Plusnet

December 2015 saw average download speeds for fixed line providers recorded by users of our broadband speed test remain stable in comparison to the results from November, coming in at 20.56Mb. Average upload speeds saw a 0.15Mb drop to 3.68Mb.

Of the big 5 home broadband providers, Virgin Media remained in first place but their average download speeds appear to have levelled out since rolling out their 200Mb service, remaining stable at 46.57Mb, with upload speeds at 5.66Mb. BT Broadband retain second place with average download and upload speeds steady at 17.58Mb and 4.42Mb respectively. TalkTalk move up to third place, with download speeds stable at 12.8Mb and upload speeds dropping by 0.21Mb to 1.86Mb. Plusnet drop into fourth place, dropping by 0.59Mb to 12.6Mb for average download speeds with a 0.39Mb decrease to 2.85Mb for average upload speeds. Finally, Sky remain in fifth place with a 1.1Mb fall in download speeds to 10.92Mb, while their upload speeds decreased by 0.41Mb to 2.47Mb.

Results from users testing with mobile-enabled devices including phones and tablets suggests that mobile broadband speeds saw an overall rise since November. Taking mobile broadband separately from home broadband, EE Mobile retain first place, with download speeds increasing by 1.1Mb to 17.55Mb and upload speeds holding at 3.87Mb. Vodafone are in second place, seeing download speeds fall slightly by 0.19Mb to 13.76Mb and upload speeds steady at 2.82Mb. O2 are in third place with download speeds at 11.78Mb - a respectable 1.4Mb increase over last month - and upload speeds at 2.53Mb. Three are still in fourth place, with average download speeds of 9.84Mb and upload speeds of 2.56Mb.

When mobile broadband and home broadband average speeds compete on the same table, 4GEE is head-to-head with BT's second place with a difference of only 0.03Mb. 4GEE and Vodafone mobile broadband sit in overall 3rd and 4th places beating all home broadband providers' averages bar Virgin Media and BT. This suggests that 4G broadband may have higher uptake levels relative to 3G compared to uptake of the fastest possible fibre broadband products relative to cheaper options.

This month's supplementary broadband providers table (see page 4 of the report) found Post Office Broadband had the UK's slowest broadband speed overall with only 2.55Mb average downloads and only 0.33Mb average uploads. Hyperoptic was fastest overall with 102.1Mb average downloads and 92.13Mb uploads.

Read more Broadband Speed Test Results for December 2015

Comments

Post Office Buyers Guide

Can I get Post Office Broadband?

Post Office Broadband is available at all BT telephone exchanges.

In order to be cost efficient, Post Office Broadband uses TalkTalk's low cost network where this is available, but these savings are passed on to all customers so you'll enjoy the same low prices even if you live in more rural or remote areas. The same offers and features should be available to all customers, regardless of where you live.

What packages are available?

Post Office Broadband only offer standard broadband (ADSL) with speeds of up to 16Mb, there are currently no superfast fibre-based services offered.

However this standard service is available paired with homephone and line rental. There are also a range of phone options allowing you to add all the upgrades and features you need.

  • Post Office Premium Unlimited Broadband - Unlimited (subject to fair use policy) and free PC security software

The package is even cheaper if line rental is paid 12 months in advance at £179.88, equivalent to £14.99 per month. The standard call plan comes with inclusive weekend calling, including UK landlines, 0845 and 0870 numbers.  For an additional £2.50 per month this can be upgraded to include evening calling to the UK and weekend calling to the Post Office's top 40 countries, alternatively £7 per month upgrades that to anytime UK landline calling. There are also options to add anytime top 40 international calling.

The headline speed of up to 16Mb means that this speed is experienced by at least 10% of the Post Office's broadband customers. What speed you'll be able to achieve varies due a range of factors such as how busy the network is (speeds will be slower at peak times like evenings compared to late at night) and how far you are from your nearest BT telephone exchange - the further away you are, the lower your potential broadband speed. You can find out your distance from your nearest telephone exchange using our postcode checker.

Broadband is affected by a traffic management policy that may artificially slow down your connection or some types of activities on your connection. However this should only happen if you're a heavy user of the network and is only likely to occur at peak times (i.e. in the evenings). It's also unlikely that anyone with slower connection speeds (due to distance from the telephone exchange) will be significantly affected by traffic management.

Which package should I choose?

As the Post Office only offers the one package, it's a question of whether or not they are the provider for you.

Points to consider before you choose

  • Is the lack of superfast broadband a deal breaker?
  • Do you live in a rural or remote area where other budget providers aren't available?
  • How does the competition compare when you factor in more expensive line rental?
  • Can you live with a traffic management policy or are you likely to be a very heavy user who makes use of filesharing?
  • Is the option of avoiding direct debits and paying over the phone or in your local Post Office branch a selling point for you?

Compare all Post Office Broadband deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wireless router provided free - New Post Office Broadband and Homephone customers get a free 802.11n compatible wireless router when signing-up. The router supports 'N', 'G' and 'B' wireless technology and also comes with 4 ethernet ports, so should be compatible with all your computers and devices. The router uses WPA encryption to secure wireless connections and is supplied with a setup CD compatible with both PCs and Macs to make it easy to get it online and securely sharing your connection with all your devices.
  • Free voicemail and caller display - Post Office Homephone comes with the option of free voicemail and free caller display. Other calling features can be added cheaply.
  • Post Office Internet Security - Premium customers get free PC security software featuring anti-spam, anti-virus and parental controls.

What are the benefits of Post Office Broadband?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • UK-based customer service - Unlike some ISPs, Post Office HomePhone & Broadband’s customer service centre is entirely UK-based. The customer support number is an 0800 number free from UK phonelines and 8am to 8pm, 9am to 6pm on Sundays, closed bank holidays.
  • Good value line rental - If you're willing to pay a year upfront, Post Office Broadband has one of the cheapest monthly line rental costs available. If you aren't willing to pay a lump sum then their monthly line rental competes well with all their rivals.
  • Savings passed on to all customers - if you live outside of the Post Office network area, you don't pay a more expensive monthly price, the savings from their network are spread across all customers' bills.
  • Pay over the phone or in your local branch - If you prefer to pay by card or in cash rather than taking out a direct debit, the Post Office allow you to settle your monthly bill over the phone or even in person at your local branch. Of course direct debit is available too.

What are the drawbacks of Post Office Broadband?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • No superfast deals - As yet there are no fibre-based options available from the Post Office. This may be a deal breaker if you're a long way from the telephone exchange and experience unacceptably low speeds on standard broadband.
  • No standalone broadband -  If you want to keep your line rental and call plan with your existing supplier, or mix and match someone else's line rental with the cheap broadband service, you're no longer able to take this option from the Post Office since they discontinued selling their standalone product to new customers.
  • No short contract options - The minimum contract length available is 18 months so you're unable to have the flexibility of a short contract if not sure whether you'll need to move or change providers in the next year, or if you know you only need the service for a limited period such as a 3 month job posting or 9 month academic year.
  • No 24 hour phone support - If your broadband goes down outside of support hours (after 9pm or 6pm on Sundays), you'll have to wait until 8am before you can contact support.
  • Traffic management and 'fair usage' - While the Premium deal is advertised with unlimited usage, there is a traffic management policy that will artificially limit the speeds of the fastest connections if they are making heavy use of the service at peak times. If you're not a heavy user, this can be seen as a positive as it means that other people's usage shouldn't damage your experience of the service.
  • Poor performance - Post Office's customer speed test results are consistently much lower than would be expected from even a copper phoneline broadband provider. Customer ratings of Post Office are also consistently among the lowest of any provider we list.
Broadband.co.uk