EE Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    2.7 stars
  • Speed
    2.3 stars
  • Reliability
    2.5 stars
  • Customer Service
    2.9 stars

Based on 8287 customer ratings since 2016-01-23 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1006 Customer Reviews for EE

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Reviewer Location Reviewing Date Ratings
Quite literally the worst provider I've ever experienced. Continually drops from the most horrific 'traffic management' (or throttling to me and you). Abysmal customer service - after 9 months of issues, constant complaints and engineers (one of which they charged me for without warning, despite the issue being on their end) I have finally been allowed to terminate the contract early.

There is no reason on earth why you SHOULD go with this farcical brand. Save yourself a great deal of trouble - buy somewhere else.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London EE  
Well how do I start? I have been with EE for 12 years and had always received 2.4Mb down broadband with a sync speed of between 3 and 3.4mb for all this time until 8th august 2016 when my internet folded. I contacted them and they said they would check the line from there end after about 15 minutes they stated the line is fine, I then told them 0.47mb is not the correct speed for my line and there is a fault it took me 8 more weeks for the customer service reps to believe me that something was wrong and an engineer was sent out the engineer stated nothing was wrong and that 1.9mb sync was fine for my line even though I have screen shots showing having previously been receiving a 3.4mb sync speed. The engineer went and I had constant disconnections for about two weeks. Another engineer was called and this time he changed my drop wire from the pole to house and still it keeps disconnecting. and to this date has not been fixed and the excuse from EE is its within the allowed range. So you can have 2.4mb broadband for 10 years but when it drops to 1.4mb this is fine when clearly there is still a fault but openreach will not fix it. So my only alternative is to explore mobile broadband as my cable is to long to even get fibre.
  • Satisfaction
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    2 stars
Cambridgeshire EE  
Moved from sky, they sent an engineer to connect a new line which I didn't need. They changed my phone number, even after I requested to keep the old one. They took 5 weeeks to send me e router, after lying to me that it had been delivered to the wrong address and then that the second attempt had been returned. The manager dealing with my case said she would stay on it and update me every few days until the resolution, she called me back twice then I never heard from her again. My speed was 6.5-7 Mbps for 3 months then dropped to 0.3-0.5 Mbps and when I enquirer they said the line showed 8.5 Mbps although the BT Speed test only showed 2.3 Mbps. I have ego monitor the signal and use an Ethernet cable to try to boost the speed....... I Want Wifi You Numbskull! oh almost forgot they promised me 3 refunds and gave me the wrong amount ( roughly 33% of what was agreed) I am contacting The ombudsman to assess my case for an early cancellation of this deplorable excuse for a service...... I highly Recommend You Avoid This Company For Your Lack Of Broadband!!!

Worse than my old dial up service from 17 years ago......
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Glasgow EE  
Without a doubt one of the worst broadband providers I have ever used.

While the staff are very polite, they seem to have little to no training on actually resolving or understanding issues.

My broadband went down and it took me a week of chasing them up on the phone to actually get an engineer out. It is very frustrating constantly being told that something will be resolved in 48 hours, to not have anything done.

Cannot keep to their own timeframes and would not provide data on my phone to help me manage. I work from home and it left me out of pocket.

I will be cancelling my broadband and my mobile phones with EE asap.
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
  • Customer Service
    1 star
EE  
Service activated on a new line in September, initially speed was good, around 3.5mbps as I am far from exchange and cannot get Fibre. Then line speed dropped to 200kbps d/s and 440bps u/s, line was faulty, then fixed, but still faulty then fixed and still faulty, eventually got the service back up between xmas 2016 and the new year, initial speed was good (3.9mbps) but now dropped to 1.14(u)/0.440(d) mbps, nothing I can do to increase speed, to compare I have another line with another provider and steady sync at almost 5mbps d/s and 1mbps u/s. EE = toataaaaal R U B B I S H. But hey. BB only costs me £1.00 so I guess it's £1 per mbps then. Looking to break my contract as I have means of comparison and service is DIRE, customer service is a little better though, I complained and was led to a Lovely lady from "Executive Customer Relations" which is trying her best to help.
  • Satisfaction
    2 stars
  • Speed
    4 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Dunblane (4km from exchange) EE  
Only a new customer and saw these reviews with concern. Pleased to say all is great so far. Promised speeds and excellent customer care centre. Is this the same company?
  • Satisfaction
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
  • Customer Service
    4 stars
Surrey EE  
I'm not sure if this is the right place to review your customer service, but following my experience, earlier today, I feel compelled to commend the young man (Ben) who went out if his way to help me with my broadband connection and mobile phone problem. He was very patient with my technical ignorance, and talked me through his instructions to try and rectify the problem. He showed compassion when I explained the importance of my need for communication, following a very close family bereavement, and went out of his way to ensure that service was resumed. The young man is a credit to your company and deserves recognition. Thankyou so much.
Staffordshire EE  
Worst broadband ever. Never had problem with previous providers. My average speed was 6 MB . But since I've switched over to EE it hardly goes over 1 mb. Extremely disappointed. Avoid it at all cost.
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Birmingham EE  
Tried to top up online for another person, found website difficult to navigate and then once I'd put all my details in it kept crashing. Frustrating!
  • Satisfaction
    1 star
  • Speed
    1 star
warrington EE  
I am frustrated and felt cheated with the kind of service EE provides.

I moved house and broadband connection in the new house is couple of weeks away. So I went to EE to get a monthly broadband and told them I need it for a 2 weeks only. The minimum plan they had was for 1 month which I opted for and told them I don;'t need this to be active beyond 1 month.

The sales representative told me that I can call customer care to cancel my connection post my first payment is deducted, which would be after 14 days of my connection activation. I did the same thing but now the customer care is saying I have to pay for another month as they would need atleast 30 days notice as per T&Cs. Also they have a cancellation fees of 8.99.

All these were not mentioned to me by their sales representation when I went to discuss the option in the store. I mean who reads 4 pager T&Cs in the store before signing the document. It should be the sales representative's responsibilty to make customer aware of cancellation process and fees, which clearly wasn't done in this case.

Please avoid them as they are bunch of cheaters sitting their and making fool of customers.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    2 stars
London EE  
After moving home i gave ee plenty of notice. Of course my home package didnt go ahead as planned. Ee then confirmed itvgo live a week later. It is now 3 months and still no broadband services. Ee admit they have made a mess of my home and said 4 times they would recorder my line, all they seem to is lie. They have continued to bill £27 a month for a service which was only ever £19 a month. It appears there sales office are fraudulenty placing orders then cancelling them in my name. I have now recieved for cancellation emails and given two phone numbers i never requested. I have simply said to ee i want my old number etc ee then sent me a letter stating they would compensate me once resolved. Surprise surprise ee wont resovle and sent me a deadlock letter in which the onbudsmam told them to rectify my issues and compensate me. Again ee nothing except charge after charge . I think ive spoken 150 different people at ee and seems you go round in circles with typical staff sounding like a training manual. All i want is ee to put their mistakes right and rectify. It was superb until i moved home. Customer service dont know what there doing. Its lie after lie with this company.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Leeds EE  
Worst home BB speed ever! Advertises upto 17mbs in reality 3mbs!!! Customer service no use at all. AVOID! AVOID! AVOID! Stuck in a 12 month contract at £18.50 a month. Biggest mistake ever! DO NOT WASTE YOUR MONEY.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    2 stars
Enfield EE  
worst broadband ever! i dont feel like im in a first world country with this internet speed!!!! the connection gets lost all the time!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London EE  
Changed from Sky to EE on 31/10/16 and immediately broadband signal poor. Told to wait 10 days to settle but remained poor. Very long story short, To date 29/12 I've had a new router, an EE engineer, BT Engineer plus 2 BT resets plus many long phone calls. After the BT Engineer and resets the speed was 3mbps enabling me to watch iPlayer and use Internet but the speed drops off and Internet needs resetting after 2/3 days.

EE webpage states speed up to 17mbps on the basic package which is suitable for a small households with 2/3 appliances. This matched my requirements and I paid for 18 months upfront. It's only when you get the acceptance email that there is a clause stating the minimum speed will be 1mbps. My current speed is 1.40mbps.

I don't know what broadband speeds I've had over the past 6 years with different providers. I've always taken the cheapest, basic option and not had any problems. So I've never checked.

EE state that as they are providing a speed of just over 1mbps they are fulfilling their contact. I can't cancel the contract. I have been offered fibre optic at additional cost.

Following yet another 2.5 hour phone call today ending with a conversation with an obnoxious Manager I'm a very disgruntled customer. If Sky could provide an adequate service using the BT line (which has now been renewed and replaced) why can't EE provide the same?
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Woking EE  
This company has caused nothing but headaches since getting their broadband service. I finally decided to switch providers but even after receiving confirmation of cancellation back in May, I was still being charged. I then had to inform my bank that payment should not be sent to this company. After speaking to 5 different customer service representatives telling me that all has been rectified, this morning I get a call from billing trying to know why I haven't paid! Mind you, I've been with another company for several months, getting excellent service that doesn't drop every hour and I still have to deal with a garbage company like EE. After speaking with the EE representative again, a few minutes later I get a text from my current company stating that my service has been cancelled as requested. I was informed by that company that a service provider has seized my service with then in order to take over my account!!!! When I contacted EE they claimed that they didn't do it. I find it really suspicious that shortly after speaking with an EE representative, my current company's service is seized by EE! What evil people! Now I have to wait two weeks for my service to be reinstated by my current company who by the way has been doing an excellent job as my service provider. If EE thinks I will deal with them again, I will never. I hope everyone sees this review. Tell your friends and family not to deal with this dishonest and sneaky company. Evil people! When I was with EE, they provided horrible service and were dishonest in their dealing even after I cancelled my account with them. I hope never to deal with this again.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Sheffield EE  
Absolute rubbish. Very slow and disconnect every few mins.
My mobile internet 3G is much faster than ee.
Rubbish customer service also few time in last 7 months it was disconnect for few days complete without Internet.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Leeds EE  
DONT waste your time or money on ee Ive had nothing but problems with them, ive been on the phone approx. 50-60 times in 3 months the customer service is the worst company I have ever known they don't know what there doing and don't make notes when you phone back they've taken over £300 for line rental and then tried to take another £297 which I got stopped. so eventually I got the phone line and broadband cancelled but within 10 minutes phone line was cut off and all the money ive paid upfront over £300 I have lost. I would never recommend this company please AVOID
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
kent EE  
Moved from sky fibre to ee fibre good communications from. ee the swap over went seemlessly and with better speeds than sky & a good bit cheaper.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Maidenhead EE  
weak connection, regularly disconnects for intermediate periods. Customer service ok but nothing special, not worth the money
  • Satisfaction
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
  • Customer Service
    1 star
highbridge EE  
Home move package failed 1 months with no service and then provided with 2 incorrect usernames .now 2 moths and finally got the right user name

The broadband is unuable. Cant stream cant back my ipad even. It is the worst ever.
Ee are a disgrace refusing to compensate. They then offered me 4 mths free then deny it. They also expect me to pay fro a service we cant use. I have never known such a shambolic company in life. They do not respect their customers but continue u to pay for a broadband service that is useless. I am at my wits with there disgusting service.

The connection drops and my pc which took 43 mins to back up is not saying 38 hours to back up. Ee do something about your utterly shocking customer service. It is the pits.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Leeds EE  
Home move package failed 1 months with no service and then provided with 2 incorrect usernames .now 2 moths and finally got the right user name

The broadband is unuable. Cant stream cant back my ipad even. It is the worst ever.
Ee are a disgrace refusing to compensate. They then offered me 4 mths free then deny it. They also expect me to pay fro a service we cant use. I have never known such a shambolic company in life. They do not respect their customers but continue u to pay for a broadband service that is useless. I am at my wits with there disgusting service.

  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Leeds EE  
I joined EE thinking I had signed up to a good deal.. was i fooled.. YES! I was billed a ridiculous amount and after speaking to someone, we arranged a amount i will pay each month.. i missed ONE payment and was then billed 390 pound!!!!!! are use for real? no contact was made.. one text to say your bill is ready, then after been disconnected a letter to inform on that! save yourself debt they don't tell you there gonna rob you!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Leeds EE  
Not worked since I have had it and I got it January this year (2016) called and called to get it sorted and nothing was meant to send an engineer out didn't come tried to cancel I couldn't without having to pay for the hole year and was meant to get a call out by been waiting about 2 months and nothing only an email off bt saying they would contact me soon still nothing now keep getting bills when it's meant to be on hold until the problem is resolved all I can suggest is never go with EE everyone I know has problems might be cheap but still not worth the money.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Wolverhampton EE  
I have finally managed to change my home phone and broadband provider from AOL-Talk Talk to EE after a frustrating, protracted period of a couple of months trying to port my original phone number to EE.

I have literally spent hours on the phone to both Talk Talk and EE's customer services, eventually discovering that the source of the problem lay with Openreach who incorrect address details for our land line.

However, through all the frustration of the last couple of months one thing has been clear, EE's customer services have been excellent and streets ahead of Talk Talk or any other customer services that I gave ever dealt with! They all worked really hard and devoted a lot of time to understand the problem and then did everything they could to resolve it, providing a very personal service from a named customer services rep. with additional phone calls and emails to ensure that things were going as they should or to explain why there had been a delay.
Unfortunately, at the final hurdle, our service changed to EE but with a new phone number - totally against our wishes. After complaining very strongly to customer services and being told that it may not be possible to retrieve the old number and if it was possible it may have taken 8 days to do so, Sharon at customer services pulled out all the stops and phoned me back the following day on our original number, having liaised with Openreach to resolve the problem much more quickly than would normally have been possible.
All of the customer services staff that I dealt with were very understanding, empathetic and genuinely interested in resolving the problems I was having - in complete contrast to Talk Talk.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Ayrshire EE  
Moved houses. Called them up. They said 10 days. However, I kept waiting around and being passed around for 2 months among people who had absolutely no clue what they were doing. Multiple times I was told I would get a call back - didn't happen. When I finally had enough - at the time of writing this review - they said I couldn't cancel because [insert badly explained nonsense]. I have never in my life seen a company treat a customer like this.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    2 stars
London EE  
SO GLAD I JOINED EE HAD A FEW PROBS AT START BUT THESE WERE DEALT WITH QUICKLY CUSTOMER SERVICE IS EXCELLENT
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
PORTADOWN EE  
I was promised many benefits if i were to switch over too EE. I mainly changed for their apparently 'amazing internet' EE quoted their fibre broadband would give me a download speed of up to 38mb/s but after i joined, made the payments and got the box, set it up by this time the 14 day cancellation was up. So the first thing i done was check my download speed. I only get a mere 4.2mb/s and the internet cuts out a lot I can barely use the wifi on my phone anymore.

JUST AVOID EE AT ALL COST, VIRGIN and even SKY do better deals.. wish i went with virgin
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Irvine EE  
I once heard an expression about someone who was so trying he had "hit rock bottom but just kept digging". It is my feeling that if EE hired that guy he could be the smartest guy there. Unfortunately zero stars are the least I can give here but if it was an option I'd be about a minus 4 average. Do not ever contact or consider contacting this company. If I was to relate here our experience, though technically we never used them, you would think I was exaggerating. Not so. Even attempting to use EE has proven to be an hilariously disastrous experience. If you have an abundance of time, patience and a curious sense of humour (plus you don't actually want broadband) please disrefard my advice. In summary, a bunch of lesser known clowns who will reduce you to tears.
West Yorkshire EE  
Shame there is no 0 star option. This company is the worste out there. Our 12 month sentence is almost up, can't wait to change to Plus Net for a realiable and consistanct connection.

I would strongly recommend staying away from this company, just like everyone else seems to.

Wish i had checked around befor buying.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
West Yorkshire EE  


DO NOT EVEN IN YOUR WILDEST DREAMS

consider a switch to or use EE Fibre Broadband.

We had so many problems - customer services incredibly hard to reach.

Little or no cistomer service. Out BB was out from home office for around 10 days.

It was incredibly time consuming and stressful and no consideration or compensation from the company.

BT is the best way if you want reliability.


  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London EE  
The many reviewers on here who've given EE zero ratings have it spot on. Useless customer service, don't touch this company with a barge pole. I've had to work hard to get rid of them and will never use them again.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Romford EE  
EE means Endless Errors
Download speed 4.75 if we are lucky
Upload speed 0.00
Customer service 35-45 minutes to answer phone if your lucky
Run through the same tests every time we call them about crap wifi
They tell you they will call you next day they dont instead they text you with a fault complaint reference number
Steer clear as useless as a choclate teapot
Thought sky was bad but this bunch just aint cutting it
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Torquay EE  
From day one the speed was much slower than my previous provider Sky, and also they blocked certain websites that I used to be able to go on with a message that said something like "we are blocking this content because the website operates unlawfully"- like they are doing me a favour! That's my choice to make not theirs. I had to disconnect the wifi when I was making a phone call at home because it would automatically connect to wifi call and make the signal infinitely worse and / or drop connection. When I phoned and complained about this, the guy on the phone looked at my info and said "ahhh I see what your problem is, you've got our standard package". It's insulting that the service they sell you is the same one that they use to tell you that your internet isn't good enough. I will recommend all my friends and family to stay away from EE.
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Dorset EE  
Further to my recent review of my exit from EE and transfer to Plusnet, I feel it is only fair to add that I have received a final bill showing an overpayment. This amount is to be credited to my bank account.
I therefore upgraded my overall satisfaction score.
  • Satisfaction
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
  • Customer Service
    4 stars
Fife EE  
worst broadband I have ever been with, the connection takes the piss. you can wait up to an hour for a 30-second video. would definitely not recommend
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
leeds EE  
i dont know why but crediton seems to be terrible when it comes to broadband. our speed checker say we are getting 2.9 mb what a joke..we cant watch i player.or amazon or netflix without it buffing constantly.its just a really poor service.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
crediton EE  
I recently changed service provider (from EE to Plusnet) - not entirely hassle free as I expected it should be.
The changeover date was set to be the 25th of October 2016 and this duly happened with my phone, but not broadband, which was re-instated on the 27th. Nothing too stressful so far, but then I received an email stating that my phone services were to cease on the 18th of November even though the changeover had already taken place. I phoned and was told that EE placed a 14 day extension on my account after being notified of actual transfer having taken place.
I phoned them and the matter was resolved to some satisfaction after being told that a new bill for the month in question was not being raised. No mention of part month which I feel I am owed.
However, I do feel this 14 day add-on is ridiculous and my main reason for writing this is to warn others and for them to check if this has been applied to them.
  • Satisfaction
    2 stars
  • Speed
    4 stars
  • Reliability
    4 stars
  • Customer Service
    4 stars
Fife EE  
Useless customer service, unreliable speeds even on a wired connection , I live in a very small flat and the wifi will only pickup in the same room as the router not fit for purpose.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    1 star
Southampton EE  
I wish I had checked all reviews before choosing EE. The worst broadband ever!! We have been without internet for 4 weeks. 2 new routers were send but never worked. EE always blames something else. They blamed BT line. Two guys from BT came in in two weeks.. but is nothing to do with the BT line. EE can't solve the problem. They started to ignore my calls. Always promises to call me back but never does. Or they just leave you a voicemail that they couldnt contact you due to my bad reception!!! We're is the good attitude to customers???? Terrible service.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    2 stars
Edinburgh EE  
I see a lot of bad reviews about EE. So I'm guessing aside from my own personal experience, their services can be hit an miss. Though nevertheless I'll give an account of my experience with EE.

18mth Contract 76mb Fibre Broadband and Homephone.

I'm 19 months into using EEs fibre broadband and couldn't be happier. My download speeds sometimes exceed the 76mb advertised speeds by a mb or 2. I never seem to be slowed down at peak times and even though I use up an astounding amount of data. I've still not been slowed down or received correspondence to stop.

In 19 months, I have not once had any outages. Always a stable connection.

Aside from the actual product, which from my experience, has been amazing. Their customer service I have to admit is shockingly awful.

The customer service representatives don't really seem to care. Any complaints are dealt with in a, 'not our problem', kind of fashion. Usually only being resolved after escalating the matter.

I can understand why those who have had issues, don't rate EE highly. As I can imagine getting an issue sorted if something goes wrong can be very frustrating with EEs poor customer service.

For me, no longer being tied down by a contract as I'm now into a rolling contract. An never having issues with my broadband and getting the speeds I'm paying for. Is what keeps me with EE. If any of that changed, I'd be gone in a heartbeat.
  • Satisfaction
    4 stars
  • Speed
    2 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Skipton, England EE  

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