EE Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    2.7 stars
  • Speed
    2.3 stars
  • Reliability
    2.6 stars
  • Customer Service
    2.9 stars

Based on 8362 customer ratings since 2016-02-21 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1024 Customer Reviews for EE

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Reviewer Location Reviewing Date Ratings
Never ever will I renew my contract with EE
Completely lied too about network coverage, internet data and overcharged by a lot.
Putting me on a ridiculous high price plan.

Don't go with them the whole company lies To you.
The customer service is awful.
2 hours on and off calls and being put on hold to get nowhere.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Cheshire EE  
Broadbands very unreliable, like going back 20 years. Avoid
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Newcastle EE  
The most insane company I have ever seen !
Try to figure out a set up on our account since 3 month , this is a nightmare. Can't close the account, can't pay because can't set up the details .. nobody on the phone .. totally useless by email , totally inexisting services !
They lost our ID paper , that we sent 2 times ,
they continue to send the bills with the wrong name and say it's unpaied .. but we can't access to the account as they don't change the name .. they are totally idiot , I have never seen that. ! Don't but a suscribtion with them !!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London EE  
I was lied to by sales saying that my brother on T mobile could easily migrate over to a bundle package if we take it out with EE. They can't do it, and I didn't find out until after the 14 day returns window. Also I cancelled one of the lines on my bundle and they still took the money out!
Shocked at how poor their service is.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Manchester EE  
great service never had a issue with the broadband EE are aways happy to help would recommend to friends
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
newton aycliffe EE  
EE has been the worst provider I've ever been with they say there bright box 2 is amazing when it can't send signals up only straight and they stated I'd get 72mbs real sale 13mbs,
Customer service team are just out of this world rude and don't right insulting. I asked for an engineer to come out and the only availability they gave me was for 3weeks and still charged me for no Internet. Overall use as a company I give them 1/10 never again and I'm constantly spreading the word!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    2 stars
Cannock EE  
Early January 2017, we ordered Fibre broadband on moving house. The system was supposed to be up and running by 31.1.2017..... Today is 10th February of the same year and..... We are still waiting for a connection which should be provided by Openreach.
What I find hard is the Lack of communication and rudeness. No communication whatsoever from Openreach. I will be patient for another week and then will cancel the whole thing. DISGUSTED
Hertfordshire EE  
Been with EE since 2014 and never had any issues with this broadband. My contract ends next month and Im thinking about staying with them.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Swansea EE  
Omg they billed me for £80 and connection fee £50 when I called they said they won't charge me for connection fee.i called EE and the guy who was on phone was so rude to me and kept saying omg are you even listening to me.ee broadband got the worst customer services ever I wish I never took they broadband. Don't go with EE waste of time arguing with rude staff
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    1 star
Sheffield EE  
Always on a BT landline was with Freeserve from 1998 on pay monthly dialup, then broadband from 2005 onwards. (Government forbade BT providing broadband in my area).They called themselves Wanadoo, Orange, EE and now owned by BT? They started double-charging line rental on "MAXIMUM PAYMENT PLAN" ? I already pay BT for this so I changed my broadband to BT since January. EE continue to extract £35 monthly payments from my debit card as they have my card number.

  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    4 stars
Colchester EE  
I can't star any of the others as I was misold my broadband,tv,phone which by the way keep crashing. I would not have gone with them if I know what I know now they reel you in then bang bills are twice as high as they promised. I have been with them 2 months and the have had over a100 quid already a I phoned to cancel and they want nearly 400 quid of me even though they misold it to me so anyone thinking if going with them think really hard first
  • Speed
    2 stars
Durham EE  
I have been with EE for 5 years. I with no problems. my bill was getting high so I contacted customer service who offered me a great deal for 2 years, the problem now is my internet connection is so slow and cuts out which is annoying when I want to watch a TV programme. I think its a case of you get hat you pay for.
  • Satisfaction
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
  • Customer Service
    1 star
berkshire EE  
I totally disagree with all of these negative comments. Swapped to EE from Sky in October and like another feedback on here read the reviews after and wondered if I had done the right thing! The swap was faultless and broadband great for three months. I've just had a fault where it completely dropped out and thought now is the time to put their customer care to the test. They couldn't have dealt with it better. Kept in the loop via a dedicated person, engineer visit arranged, fault sorted, bill waived and data added to my mobile account to cover loss of broadband. Well done EE, keep up the good work!
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
  • Customer Service
    4 stars
Bath EE  
I bought 3 Amazon Fire TV sticks, 1 of which is Fire TV
I acknowledge now have quite a lot of devices attched, but I regret moving from Sky, apart from the price.
You get what you pay for.
Bandwidth is being throttled quite significantly.
Calls to EE customer service ended up with the impractical solution being to take devices off and then did not want to know, when I could benefit from an upgraded router.
Overall, unsatisfied.
  • Satisfaction
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    2 stars
Kent EE  
I would have given this less stars had that been possible. The connection stutters there is constant drop outs. It's completely ridiculous that they get away with this. We have called numerous times and nothing ever changed. We want to get out of the contract and change to some other provider but are being told that we would have to buy our way out of the service even though the service we pay for never worked properly. Avoid at all cost.
  • Speed
    2 stars
EE  
Constantly got over charged. Broadband Speed is awful. Customer service is okay. And finally not only did I have to call EVERY month with a service/ Bill problem I also got disconnected every month too.
Not worth it.
  • Speed
    2 stars
  • Reliability
    2 stars
  • Customer Service
    2 stars
Stanmore EE  
Amazingly slow, way below what EE advertise as the average rate. Makes all sorts of stuff very time wasting and complicated.
I would have signed up with Virgin but the said they couldn't accommodate me at this address
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
bristol EE  
terrible internet, slow, just not working, absolutely unsatisfactory
LONDON EE  
Quite literally the worst provider I've ever experienced. Continually drops from the most horrific 'traffic management' (or throttling to me and you). Abysmal customer service - after 9 months of issues, constant complaints and engineers (one of which they charged me for without warning, despite the issue being on their end) I have finally been allowed to terminate the contract early.

There is no reason on earth why you SHOULD go with this farcical brand. Save yourself a great deal of trouble - buy somewhere else.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London EE  
Well how do I start? I have been with EE for 12 years and had always received 2.4Mb down broadband with a sync speed of between 3 and 3.4mb for all this time until 8th august 2016 when my internet folded. I contacted them and they said they would check the line from there end after about 15 minutes they stated the line is fine, I then told them 0.47mb is not the correct speed for my line and there is a fault it took me 8 more weeks for the customer service reps to believe me that something was wrong and an engineer was sent out the engineer stated nothing was wrong and that 1.9mb sync was fine for my line even though I have screen shots showing having previously been receiving a 3.4mb sync speed. The engineer went and I had constant disconnections for about two weeks. Another engineer was called and this time he changed my drop wire from the pole to house and still it keeps disconnecting. and to this date has not been fixed and the excuse from EE is its within the allowed range. So you can have 2.4mb broadband for 10 years but when it drops to 1.4mb this is fine when clearly there is still a fault but openreach will not fix it. So my only alternative is to explore mobile broadband as my cable is to long to even get fibre.
  • Satisfaction
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    2 stars
Cambridgeshire EE  
Moved from sky, they sent an engineer to connect a new line which I didn't need. They changed my phone number, even after I requested to keep the old one. They took 5 weeeks to send me e router, after lying to me that it had been delivered to the wrong address and then that the second attempt had been returned. The manager dealing with my case said she would stay on it and update me every few days until the resolution, she called me back twice then I never heard from her again. My speed was 6.5-7 Mbps for 3 months then dropped to 0.3-0.5 Mbps and when I enquirer they said the line showed 8.5 Mbps although the BT Speed test only showed 2.3 Mbps. I have ego monitor the signal and use an Ethernet cable to try to boost the speed....... I Want Wifi You Numbskull! oh almost forgot they promised me 3 refunds and gave me the wrong amount ( roughly 33% of what was agreed) I am contacting The ombudsman to assess my case for an early cancellation of this deplorable excuse for a service...... I highly Recommend You Avoid This Company For Your Lack Of Broadband!!!

Worse than my old dial up service from 17 years ago......
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Glasgow EE  
Without a doubt one of the worst broadband providers I have ever used.

While the staff are very polite, they seem to have little to no training on actually resolving or understanding issues.

My broadband went down and it took me a week of chasing them up on the phone to actually get an engineer out. It is very frustrating constantly being told that something will be resolved in 48 hours, to not have anything done.

Cannot keep to their own timeframes and would not provide data on my phone to help me manage. I work from home and it left me out of pocket.

I will be cancelling my broadband and my mobile phones with EE asap.
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
  • Customer Service
    1 star
EE  
Service activated on a new line in September, initially speed was good, around 3.5mbps as I am far from exchange and cannot get Fibre. Then line speed dropped to 200kbps d/s and 440bps u/s, line was faulty, then fixed, but still faulty then fixed and still faulty, eventually got the service back up between xmas 2016 and the new year, initial speed was good (3.9mbps) but now dropped to 1.14(u)/0.440(d) mbps, nothing I can do to increase speed, to compare I have another line with another provider and steady sync at almost 5mbps d/s and 1mbps u/s. EE = toataaaaal R U B B I S H. But hey. BB only costs me £1.00 so I guess it's £1 per mbps then. Looking to break my contract as I have means of comparison and service is DIRE, customer service is a little better though, I complained and was led to a Lovely lady from "Executive Customer Relations" which is trying her best to help.
  • Satisfaction
    2 stars
  • Speed
    4 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Dunblane (4km from exchange) EE  
Only a new customer and saw these reviews with concern. Pleased to say all is great so far. Promised speeds and excellent customer care centre. Is this the same company?
  • Satisfaction
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
  • Customer Service
    4 stars
Surrey EE  
I'm not sure if this is the right place to review your customer service, but following my experience, earlier today, I feel compelled to commend the young man (Ben) who went out if his way to help me with my broadband connection and mobile phone problem. He was very patient with my technical ignorance, and talked me through his instructions to try and rectify the problem. He showed compassion when I explained the importance of my need for communication, following a very close family bereavement, and went out of his way to ensure that service was resumed. The young man is a credit to your company and deserves recognition. Thankyou so much.
Staffordshire EE  
Worst broadband ever. Never had problem with previous providers. My average speed was 6 MB . But since I've switched over to EE it hardly goes over 1 mb. Extremely disappointed. Avoid it at all cost.
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Birmingham EE  
Tried to top up online for another person, found website difficult to navigate and then once I'd put all my details in it kept crashing. Frustrating!
  • Satisfaction
    1 star
  • Speed
    1 star
warrington EE  
I am frustrated and felt cheated with the kind of service EE provides.

I moved house and broadband connection in the new house is couple of weeks away. So I went to EE to get a monthly broadband and told them I need it for a 2 weeks only. The minimum plan they had was for 1 month which I opted for and told them I don;'t need this to be active beyond 1 month.

The sales representative told me that I can call customer care to cancel my connection post my first payment is deducted, which would be after 14 days of my connection activation. I did the same thing but now the customer care is saying I have to pay for another month as they would need atleast 30 days notice as per T&Cs. Also they have a cancellation fees of 8.99.

All these were not mentioned to me by their sales representation when I went to discuss the option in the store. I mean who reads 4 pager T&Cs in the store before signing the document. It should be the sales representative's responsibilty to make customer aware of cancellation process and fees, which clearly wasn't done in this case.

Please avoid them as they are bunch of cheaters sitting their and making fool of customers.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    2 stars
London EE  
After moving home i gave ee plenty of notice. Of course my home package didnt go ahead as planned. Ee then confirmed itvgo live a week later. It is now 3 months and still no broadband services. Ee admit they have made a mess of my home and said 4 times they would recorder my line, all they seem to is lie. They have continued to bill £27 a month for a service which was only ever £19 a month. It appears there sales office are fraudulenty placing orders then cancelling them in my name. I have now recieved for cancellation emails and given two phone numbers i never requested. I have simply said to ee i want my old number etc ee then sent me a letter stating they would compensate me once resolved. Surprise surprise ee wont resovle and sent me a deadlock letter in which the onbudsmam told them to rectify my issues and compensate me. Again ee nothing except charge after charge . I think ive spoken 150 different people at ee and seems you go round in circles with typical staff sounding like a training manual. All i want is ee to put their mistakes right and rectify. It was superb until i moved home. Customer service dont know what there doing. Its lie after lie with this company.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Leeds EE  
Worst home BB speed ever! Advertises upto 17mbs in reality 3mbs!!! Customer service no use at all. AVOID! AVOID! AVOID! Stuck in a 12 month contract at £18.50 a month. Biggest mistake ever! DO NOT WASTE YOUR MONEY.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    2 stars
Enfield EE  
worst broadband ever! i dont feel like im in a first world country with this internet speed!!!! the connection gets lost all the time!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London EE  
Changed from Sky to EE on 31/10/16 and immediately broadband signal poor. Told to wait 10 days to settle but remained poor. Very long story short, To date 29/12 I've had a new router, an EE engineer, BT Engineer plus 2 BT resets plus many long phone calls. After the BT Engineer and resets the speed was 3mbps enabling me to watch iPlayer and use Internet but the speed drops off and Internet needs resetting after 2/3 days.

EE webpage states speed up to 17mbps on the basic package which is suitable for a small households with 2/3 appliances. This matched my requirements and I paid for 18 months upfront. It's only when you get the acceptance email that there is a clause stating the minimum speed will be 1mbps. My current speed is 1.40mbps.

I don't know what broadband speeds I've had over the past 6 years with different providers. I've always taken the cheapest, basic option and not had any problems. So I've never checked.

EE state that as they are providing a speed of just over 1mbps they are fulfilling their contact. I can't cancel the contract. I have been offered fibre optic at additional cost.

Following yet another 2.5 hour phone call today ending with a conversation with an obnoxious Manager I'm a very disgruntled customer. If Sky could provide an adequate service using the BT line (which has now been renewed and replaced) why can't EE provide the same?
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Woking EE  
This company has caused nothing but headaches since getting their broadband service. I finally decided to switch providers but even after receiving confirmation of cancellation back in May, I was still being charged. I then had to inform my bank that payment should not be sent to this company. After speaking to 5 different customer service representatives telling me that all has been rectified, this morning I get a call from billing trying to know why I haven't paid! Mind you, I've been with another company for several months, getting excellent service that doesn't drop every hour and I still have to deal with a garbage company like EE. After speaking with the EE representative again, a few minutes later I get a text from my current company stating that my service has been cancelled as requested. I was informed by that company that a service provider has seized my service with then in order to take over my account!!!! When I contacted EE they claimed that they didn't do it. I find it really suspicious that shortly after speaking with an EE representative, my current company's service is seized by EE! What evil people! Now I have to wait two weeks for my service to be reinstated by my current company who by the way has been doing an excellent job as my service provider. If EE thinks I will deal with them again, I will never. I hope everyone sees this review. Tell your friends and family not to deal with this dishonest and sneaky company. Evil people! When I was with EE, they provided horrible service and were dishonest in their dealing even after I cancelled my account with them. I hope never to deal with this again.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Sheffield EE  
Absolute rubbish. Very slow and disconnect every few mins.
My mobile internet 3G is much faster than ee.
Rubbish customer service also few time in last 7 months it was disconnect for few days complete without Internet.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Leeds EE  
DONT waste your time or money on ee Ive had nothing but problems with them, ive been on the phone approx. 50-60 times in 3 months the customer service is the worst company I have ever known they don't know what there doing and don't make notes when you phone back they've taken over £300 for line rental and then tried to take another £297 which I got stopped. so eventually I got the phone line and broadband cancelled but within 10 minutes phone line was cut off and all the money ive paid upfront over £300 I have lost. I would never recommend this company please AVOID
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
kent EE  
Moved from sky fibre to ee fibre good communications from. ee the swap over went seemlessly and with better speeds than sky & a good bit cheaper.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Maidenhead EE  
weak connection, regularly disconnects for intermediate periods. Customer service ok but nothing special, not worth the money
  • Satisfaction
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
  • Customer Service
    1 star
highbridge EE  
Home move package failed 1 months with no service and then provided with 2 incorrect usernames .now 2 moths and finally got the right user name

The broadband is unuable. Cant stream cant back my ipad even. It is the worst ever.
Ee are a disgrace refusing to compensate. They then offered me 4 mths free then deny it. They also expect me to pay fro a service we cant use. I have never known such a shambolic company in life. They do not respect their customers but continue u to pay for a broadband service that is useless. I am at my wits with there disgusting service.

The connection drops and my pc which took 43 mins to back up is not saying 38 hours to back up. Ee do something about your utterly shocking customer service. It is the pits.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Leeds EE  
Home move package failed 1 months with no service and then provided with 2 incorrect usernames .now 2 moths and finally got the right user name

The broadband is unuable. Cant stream cant back my ipad even. It is the worst ever.
Ee are a disgrace refusing to compensate. They then offered me 4 mths free then deny it. They also expect me to pay fro a service we cant use. I have never known such a shambolic company in life. They do not respect their customers but continue u to pay for a broadband service that is useless. I am at my wits with there disgusting service.

  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Leeds EE  
I joined EE thinking I had signed up to a good deal.. was i fooled.. YES! I was billed a ridiculous amount and after speaking to someone, we arranged a amount i will pay each month.. i missed ONE payment and was then billed 390 pound!!!!!! are use for real? no contact was made.. one text to say your bill is ready, then after been disconnected a letter to inform on that! save yourself debt they don't tell you there gonna rob you!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Leeds EE  

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