EE Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    2.6 stars
  • Speed
    2.2 stars
  • Reliability
    2.5 stars
  • Customer Service
    2.8 stars

Based on 7051 customer ratings since 2015-07-28 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

864 Customer Reviews for EE

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Reviewer Location Reviewing Date Ratings
Oh dear..I have literally cried my eyes out last night and this evening due to poor connection to my new wireless dongle. I had been with 02 where my dad was paying monthly but decided I should go with EE so got a deal which included the phone too, no issues there. My laptop has taken a beating from my rages of frustration as when there are lights on the dongle there is still NO CONNECTION TO THE INTERNET and it isn't even shown on the list of other wireless in my area. Customer service on the phone did apologise and say Seghill has 'poor service' but I need internet every day for my pointless 5 hours of jobsearching as cannot afford to go to the locla library by bus every day! 02 were actually better and faster than EE and I hope I don't break my laptop in the process but when it doesn't connect even with green lights on it does p*** me off big time as I don't like paying money for unreliable stuff! Hope nobody else has similar issues. Could just be the area I live in. Sigh.
  • Satisfaction
    4 stars
  • Speed
    4 stars
  • Reliability
    2 stars
  • Customer Service
    2 stars
NORTHUMBERLAND,SEGHILL EE  
Being in a rural location and not being able to get decent broadband due to the government's slow progress, despite all their promises and claims coupled with the corrupt BT OpenReach monopoly we opted for a 4G home router from EE. What a terrible mistake - speeds were slightly improved from the BT copper wire that we suffer but for the last 2 months has slowed down for no reason to a point that it's unusable. As mentioned by others you get the dumb questions and the "can you restart the router'. Why do these companies employ monkeys on their support desks that seem to know less that the average user these days. Awful service, awful broadband - just simply awful. Avoid EE at all costs. EE were awful before they became part of BT but now they're part of possibly the worst corporation on the planet there's no hope.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Bridgnorth, Shropshire EE  
I've just left BT for ee,I set everything up but now I can't access broadband,yesterday 18/7/16 I spent nearly all day trying to get a signal but to no avail.
I now wish I hadn't switched,I'm seriously thinking of returning to BT.
Horsforth EE  
Good at the moment to make you sign for a new contract or tell you how many star they want you to give them .. Bad at giving what you are paying for.
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
se249df EE  
One of the worst broadband ever .very slow and keeps on disconnecting most of the time . It's a clear con .
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    2 stars
London EE  
Shocking customer service! I thought that "have you tried switching it on etc......" was only said on The It Crowd! The bb speed is awful and keeps dropping out. My landline went down and they said that they couldn't check why as their systems were down. Funnily, after threatening to move provider, my landline magically started working. Broadband still down, however. Now can't get through due to high customer demand. It must be a fault at their end!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    2 stars
Liverpool EE  
Can't wait for my contract to expire. Trying tp post this review while my so called "fibre optic" internet connection has been down for days now.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London EE  
This is by far the worst broadband provider I have ever used.

I was told by email and text that 'Everything was good to go' and that I would be connected on a certain day. This never happened. So, of course, I phoned EE to find out why I was not connected and I was told that an engineer had to make some adjustments the next day. No one from EE had called to let me know this, no text or email.

So I have had the broadband for a 6 weeks now and it has finally ground to a halt. Download speeds of 1.8mbs being the norm, while I am promised a minimum of 17mbs.

Several calls from someone, obviously not in this country, have proved pointless. I am going to switch providers even though I am 'tied' to an 18 month contract. They can take me to court if they wish as they are not providing the service the promised.

Truly pathetic company, promised everything, delivered nothing.
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Orpington EE  
The broadband connection I get is horrible as you can only get one device connected at most times
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Scunthorpe EE  
Thought I would add a decent review to counter balance the negative. I was offered to upgrade from broadband to fibre broadband. Negotiated a decent deal (comparatively), £30 for 12 months then £39 for 6 months for 38mb unlimited and anytime calls. The router arrived in three days. I was expecting some engineer to fit it but when my internet shut down last night I simply plugged in the new router and in about 10minutes I was up and running again. At which point I got an email telling me I had moved over to the new plan. Might have been better to send me the email before they switched me over !! Otherwise so far so good.
  • Satisfaction
    4 stars
  • Speed
    3 stars
  • Reliability
    5 stars
  • Customer Service
    4 stars
Dorking EE  
An absolute con. If you are reading this, heed my warning. EE broadband could be the slowest most unstable connection I have ever had since the good old dial up days.

My girlfriend was targeted whilst walking through a market place by an EE rep who was situated at one of their promo stands. Not knowing much about tech or how the internet actually works, they told her how our current provider (sky) would ‘slow’ you down at peak times. Please bear in mind that we never had an issue with sky broadband, ever! She was told that EE was cheaper, faster and more reliable with no slowdowns at peak periods.

I was blissfully unaware that she was changing providers as I was planning to move in 2 weeks later. I am a gamer, so the internet is massively important to me. From day one, it was been consistently terrible. You can do one thing at once. Either play my game, or use the on demand service on our sky box. If we download one TV show from sky that’s it, no phone facebook or anything for the next 20-30 minutes whilst it downloads. Never had this issue with sky.

We contacted them and they said they did a test and ‘fixed’ our line. What a load of rubbish. I asked what they fixed and they just said it was ‘fixed’… It is still terrible and what is worse is the 18 month contract you a tied into. I would give anything to travel back in time and trip the EE rep up before getting to my girlfriend.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Horwich EE  
I was a customer of Freeserve, which became Wanadoo, which was taken over by Orange and - finally - EE when this took over Orange. My association with EE continued until the end of June 2016, so I think it fair to say that I gave them a chance! I received a discount on the price of our broadband/landline due to the prolonged association with the company; EE are also my mobile phone provider which also meant the cost was slightly cheaper.

Our broadband got progressively slower and slower, until it regularly ground to a complete halt virtually every evening. Numerous calls to customer services were answered by people with a frustratingly poor grasp of English; although they did try to help, nothing they did resulted in a prolonged improvement and I was left with having to unplug the router from the power supply every night to re-boot it - not what anyone wants when they are in the middle of playing a game or downloading a large file, for example.

I gave up a couple of months ago and found another supplier who could offer a better service for about the same price.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Leigh on Sea EE  
DO NOT GO WITH EE!!!!!
We use our 3g or 4g from mobiles as two routers make no difference, engineer useless, customer services generally poor. Favourite phrase from phone engineer "Is there a wall in the way of where you use the wifi?" "yes" "well there's the issue!" SHOCKING!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Faversham EE  
Have had good speeds with ee at 18mb on adsl but upgraded to fibre as cable runs nearby . even with reconfiguri9ng router the router does not accept fibre is available so speed remains dogedly the same new router being sent but one onl;y hopes this wotks they are not best routers as do no have usb 3 but then are free
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
  • Customer Service
    1 star
wymondham EE  
I had faster more reliable internet 15 yrs ago! What EE offers is dated and useless! EE wifi is so incredibly frustrating, I don't know how they can offer such poor service.
I regularly post videos to youtube and the upload speed is so bad (0.96) it will take 3 hrs to upload a 2-3 minute video, and whilst it's uploading, you can't browse any other pages or pretty much use the internet at all. Not the upload or download speeds they promised, yet they don't seem to be doing anything about it. Its even worse in the evenings so I can pretty much forget about streaming videos from Netflix etc.. I'm not the only one who feels this way, but 1 star is incredibly generous for such appalling internet service. I'm not in a remote area, I live 10 minutes from Portsmouth so there's no excuse for ripping off customers like this with empty promises.
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Havant EE  
I would not recommend EE. It took us almost 2 months to go live after being told it would only take 14 days. Kept being told different things after filing complaints in the end we got credited for the first 2 months after that we kept getting told our bill was outstanding when we was told we didn't have to pay for them because of the problems we were having. Then they just cut us off and closes out account without any formal notice! I couldn't even check my bills online their site it very confusing and customer service isn't all that great. I have moved to Virgin today.
  • Satisfaction
    2 stars
  • Speed
    2 stars
  • Reliability
    3 stars
  • Customer Service
    3 stars
Leigh EE  
Do not use ee they are shocking 3 month I was with them 18 phone calls broadband running at 3.8 to be told there nothing they can do !!! when I was promised over 25mb. opened 6 complaints which were closed before being delt with. Cut off after holding for over half an hour 4 times . Promised to be called back by managers had 2 engineers out and they could do nothing . In the end I got £40 compensation, and upgraded to fibre for an extra £2 a month. Their customer is shocking managers included.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Manchester EE  
Switched from BT this week. BT Infinity consistently around 30Mbs. EE hovers around 8 :(
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Peterhead EE  
Worst company ever i spent several months trying to get my net sorted because i kept losing connection then when i got it sorted i was getting dial up speeds then finally when i get my speed sorted my net keeps going off every now and again for hours at a time on and off every 5 mins ive had the phone put down on me several times saying to hold the line ....
Now nearly a year into my contract still the same problems month after month i would not touch this company ever again and to make it clear to all
DO NOT USE EE you will regret it as soon as my contract ends im out
And to all you EE worst of the worst
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
derbyshire EE  
If I could give a minus star for them all I would. We have been with EE since February, the Internet signal is rubbish so we decided to go for fibre. They kept saying we would be connected time and time again and now they have finally decided, 4 months down the line, that we cannot get fibre so we are left with a signal that, at most, is 0.2. This is no good for anything.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Ruthin EE  
Trying to upgrade to fibre because our best speed is 1.8Mbps. 7 weeks on still not connected, twice they have had the order rejected because they inputted the address incorrectly. Still waiting. Hopeless service, over one and a half hours on the phone so far. I think I will have to cancel it and go to a better provider.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    1 star
Thirsk EE  
You will Never get the help you need you will be sent pillow to post to sort your Internet speed they make it out there a care and are sorry you having problems bit they not interested in been having slow interested sin April 2016
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Dewsbury EE  
Worst customer service and support I have ever experienced.

I was supposed to be connected as I moved in to a new flat but they had connected me to the wrong Exchange so I had to wait 10 days before getting internet. After 3 weeks my broadband was cut off, it took them 3 days to work out that BT had disconnected me for "unknown reasons", promised to get me reconnected, after 1 week of no contact I phoned and was told nothing had been done about reconnecting me so they would action it immediately. After all this it is 2 weeks later and I still have no broadband and they have no idea what is wrong. Don't bother with them.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    1 star
Loughborough EE  
EE, dreadful. Can't even stream a podcast some days and they insist we have high speed broadband.
Forres EE  
Totally waste of time and money and your health, They will never listen to you positively, Very bad in all aspects, Just veer away from them.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Hayes EE  
It has been so bad that I would never recomend anyone this company:
First: after waiting for 3 weeks, They put wring our adress in their database and the router and the enginner never came.
Second: after their mistake, we had to wait, AGAIN, more than 2 weeks for the next appointment. One day before the engineer was supposed to come, the router had not come yet, in fact, the router has never come.
Third: obviously, one day before the enginner was supposed to come I cancelled everything, and which is my surprise when I discover that the day after cancelling it They have charged me the hole month. Un believable.

Very very bad company.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
LONDON EE  
We changed from BT as they offered the same speed for a much lower price. We are supposed to be getting 35 Mb/s however from speed tests done at various times I struggle to get 5 ... most getting 2-3. EE themselves have tested it and got 6 ... at 11am on a weekday. They have sent two engineers, neither of whom know how to fix the problem and have said it's probably because the cable has broken a few times so they have made new connections and each connection reduces the speed. So why weren't we told this before hand?? Why are we paying for 30+ and not even getting 5! I can't play any xbox games online as it is sooo lagging. I can't watch a 30s video without it buffering 10 times. EE have royally f****d us over.
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    2 stars
Oxford EE  
I have never experience such bad service.

i have been with ee home phone and broadband for nearly 1 year and it's a huge mistake.

They guarantee to be down at least twice a month bit deny it.

They have limited call centres in the United Kingdom 99% is in India!

For me they decided to delete my payment details 4 times and blamed it on me.

my payment date was 4th of the month they decided to change it to the 21st so 13 days earlier give me no notice so they cut off my connection. When I rang them they said it's my fault.

apparently your meant to check your account online daily for changed!

They will never talk the blame for any problems or mistakes on there half

I pay £78 per month I'm now leaving them.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
norfolk EE  
Switched to EE broadband, being persuaded by a customer advisor when I renewed my mobile phone contract. On the day of the switch my landline was disconnected for a day. Broadband, which was working well before, is still disconnected four days later. I spent hours on the phone to the "helpline". Plenty of broken promises and no prospect of it being fixed for *at least* another two days. I wouldn't switch to EE now, even if the "service" was free.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Edinburgh EE  
Stay away from EE!
Ordered my broadband, completed DD setup, they checked my account with that £2 transfer, now is 14 days as I wait for my delivery!!
No internet for more than 2 weeks means wife want's me dead! :)
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Luton EE  
EE have been really frustrating to deal with. I have been a customer for 20 years, they can never help with my data issues and instead they ring to sell me more products. Really disappointed.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London EE  
skype drops and the reason given is speed f my internet connection.
a google search takes too long
  • Satisfaction
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
stafford EE  
Broadband speed got one star just for being connected. Download speed of 0.90 and upload speed of 1.08. Something seriously wrong with this and not at my end. Will be looking around when my contract ends.
  • Reliability
    1 star
  • Customer Service
    1 star
Gourock, Inverclyde EE  
Well its been 5 weeks now and broadbsnd speed ridiculously slow and frequenly losing signal,it takes forever to do anything on the internet and its impossible to watch anything on Now TV as it continusously buffers, had various conversations with customer service and getting nowhere, they did send a new brightbox to fix the problem but this has made no difference and all they keep doing is retesting which doesn't make any difference, customer service don't seem to have a clue on how to fix the problem and don't seem bothered about gettting it sorted. Very frustratinng!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Leeds EE  
Ordered ee bright box broadband which came on time, easy to set up and no set up charges. Up and running with good speed from the start. Very happy.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Great sutton EE  
Left sky broadband and thought would be great to have ee home broadband for a saving of about £7 a month and the thing that really was amazing is the 10gb mobile data added for free to my mobile phone account every month. I went for it this is what happened
1- ee didn't put a request to keep my landline number which I lost I HAD THAT LANDLINE NUMBER FOR 20 YEARS
2-broadband connects great up and running in no time.
3-wife and the family start to complain to me that the new broadband is showing full signal and not getting the Internet.
4-I tell them it can't be, it's there phones.
5-I phone ee and they are very helpfull changing the settings ect but nothing changes.
6-The internet is now rubbish on everything that connects to it i can't watch Netflix without it stopping every 2 seconds.
7-I am using my mobile as a hotspot for everyone to connect to in the house
8-I am so unhappy with the ee homebroadband i only hope that they are listening to the public and sort it out.
EE SORTOUT THE HOMEBROADBAND AND GIVE YOUR CUSTOMERS WHAT THEY ORDERED
  • Satisfaction
    3 stars
  • Speed
    4 stars
  • Reliability
    2 stars
  • Customer Service
    1 star
Swansea EE  
one word for EE home broadband and it's a swear word so I'll leave it your imagination , I wish I'd have read these reviews before leaving sky.
  • Satisfaction
    1 star
Liverpool EE  
After reading all the negative EE reviews about service, connection and what really killed it for me was data managment in place I looked elsewhere for broadband and even rang BT to see what they could offer my as my contract had ended with them to be told, as I am an existing customer I could not have the big flashy prices they were now offering. So decided to again look elsewhere and kept coming back to EE, the prices were very good for complete package of phone and broadband. So decided to go for it and made the order online also got quidco cash back, so went for it. I was shocked how quickly I got an emailed stating that my order was accepted, within a few days again I was updated on my order and given a switch over date - so far so good. New router arrived as per the email, switch over day came and had a txt around 7:30am to confirm it was done. Sure enough connected router and checked phone line, all working - initial speed was as per my BT connection 20 up and about 6 down, so far so good same speeds and im saving about £14 each month great. After a few days speed fluctuated slighty and was getting upto 27 up and about 6 down - good stuff. After some reserach I decided to upgrade the router, network cables and also the BT master socket in the house. Ok the router was not cheap, but thought worth a gamble...and wow suddently im getting solid 34-38 down and 9-10 up, I cannot see any evidence of data mangement so far. Im now a month in and touch wood all good, speed is constant. I am more than aware if I ever have to call EE thats when this will all be put to the test, but I am happy thus far and have no complaints over the service provided - maybe im just lucky?!
  • Satisfaction
    5 stars
  • Speed
    3 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Wiltshire EE  
I have been a customer of ee for a number of years. Recently my livebox died (RIP Big Fella) so ee decided to send me the "much more capable and, my friend, much better" brightbox. Great I thought, what can possibly go wrong. Well when BT Wholesale speedtest can't actually measure the speed as its too low then it seems like things can go wrong. So I did what a 5 star reviewer suggested....I called support. Only problem is that customer support is very difficult to get hold of. Fancy watching GoT tonight? No I think I'd rather sit and listen to hold music all night long. Fancy watching a film on netflix? Nah...I'd rather listen to customer support hold music. So this goes on for a while. Get through a few times, many platitudes uttered, lots of empathy, a couple of times even a bit of help....although the speed always dropped back again. So I found out eventually that the "intelligent internet" function had never been enabled. Don't worry they said, we've typed out a memo they said, it'll be sorted out in 72 hours they said. No, no it wasn't. Put in a complaint. We'll be back to you soon...within 72 hours...nah. This company has truly gone down the crapper. Moving asap....mobile will be going too as soon as contract allows
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
COVENTRY EE  
I have been with EE for one month, coming from their parent company of BT. I was under the impression that the type of service would be exactly the same because BT own EE but in my time I have, had nothing but issues. EE are a complete tripe of an internet provider. The connection is so terribly slow, it's almost like you've travelled back to the bad old days on 64k dial up. Of course that's assuming you can get connected in the first place and there isn't a DNS error; which nine times out of ten there will be.

Imagine spending an hour trying to check your email. Very frustrating and that's EE in a nut shell. Everything is frustrating. Their customer helpline is anything but, their staff are ill equip and, I suspect, poorly trained to deal with any serious issue more complex than "have you tried turning the modem off and on again?" Or my personal favourite "have you connected to the right network?" Their staff are also quite partial at lying, telling the customer what they would like to hear just to pacify them. Expect empty promises of "our technician will sort the issue" to "we will credit your account the value of X as a form of compensation" something which according to the guys in the EE store, the technicians aren't allowed to make.

In the space of a month, we've had 2 replacement modems and a wireless network extender from EE in an attempt to sort this but you can only polish something so much before you realise it's a....well you get the jist. The best piece of advice I can give you is to simply stay away. I'll be getting out of this contract ASAP.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Edinburgh EE  

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