EE Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    2.8 stars
  • Speed
    2.5 stars
  • Reliability
    2.7 stars
  • Customer Service
    3.1 stars

Based on 8026 customer ratings since 2016-07-28 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1086 Customer Reviews for EE

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Reviewer Location Reviewing Date Ratings
Our EE broadband package started of great. We paid an upfront charge of £187 between 2, and our monthly bill was £1.85 a month for the next 12 months. Internet speed was good and there was generally no problems with our service.

When our cotract was 1 month from expiring, I got a call from a women from EE asking what our next step was, since our contract was due to end. I asked to keep the bills the same price if I agreed to continue using their service. All was fine.

The next year contract ended and I got no phone call, and my bills soared to £21.85 a month, then up to £28.45 a month. I called up to ask what was going on and the man on the phone said my contract had ended so they started charging me normal rate, which is of course a very uncompetitive monthly price.

Now ,the manb said EE do not call customers when contract ended, which of course was not true. This is EE's was of justifying charging customers very high monthly rates without notifying them.

I asked what deal I can get and they said the terms and conditions had changed and they only do 18 month contracts, to which I wasn't notified. They asked for a £300 up front cost so that my bills would go back to £2.85 a month.

I terminated my contract. And got charged another month for my troubles.

I can imagine there is many other providers that offer better services and better prices.
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
  • Customer Service
    3 stars
Stirling EE  
Well, here's a fine too do. I have been with EE for two years and have been looking for a better deal, so I have been reading the reviews for various providers. My only conclusion is that I am amazed that ANYONE gets any broadband connection. All the reviews seem to be negative, so here is mine for EE; A bit of a rocky start, had a couple of weeks of non-fibre broadband at the start 'cos EE said they had fibre when they hadn't, but eventually .... all was good. Download & upload speed good, the very occasional reset of the router, no more than 2 or 3 times a year and after the initial hiccup I have only had to contact support once - nice lady, based in UK, spoke English, not tech and the problem was sorted by Outreach who found the council had been setting up new street lamps and had mucked up our broad band line, All sorted. Only reason I'm thinking of leaving EE is to get 78 Mbs at three quarters of the cost.
  • Satisfaction
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Cheshire EE  
Avoid like the bubonic plague. I opened two contracts out and internet is slow as slugs. Issue cannot be resolved by the internet so you have to call and speak to them. Intercut cuts off and slows down very annoying, tech team can't do much as well. Really don't know what to do feel like I've been scammed. Don let fall for the cheap price if you u get is a rubbish connection.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Rotherham EE  
When it connects the speed is ok but it constantly drops out, I was with EE a couple of years ago without any problems then I moved to Sky, again without any problems but since I've moved back to EE its been terrible, every 5 to 10 minutes I have to reconnect. Reconnecting itself can take a few minutes before it allows you to, the end of my contract cant come quick enough.
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
  • Customer Service
    1 star
Halesowen EE  
AVOID AVOID AVOID!!
Absolute con artists. Have had broadband for 5 months now and it never works. Have had 7 engineers out all of which "lose their notes" or just do nothing in general. And then I'm "accidentally" charged nearly 400 quids worth of engineer visits that I was promised I "wouldn't be charged for". And still no broadband. And they keep saying they'll refund my monthly costs but ONLY when the fault it fixed which by this rate is never. Have never had such shocking service. Leaving asap.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Rochester EE  
Problem with the line, multiple calls and engineer visits, line constantly cutting out and stuttering not reliable, cuts streaming off locks apps up, game play hard latency problems, and all this could be fixed by not having fibre to my local green cabinet then an old fashioned copper wire to my house, pointless it's not fibre as a true connection, only to the area connection box then your on your own suckers.
  • Satisfaction
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Chippenham EE  
I got my act sorted when told that fsnet will be discontinued end of May and signed up to Gmail and sorted well in advance only to find orange / Ee continued the server until today which caused some problems this last month but today I have not been able to send or receieve emails and was told when I phoned 10am that by 6pm all should be fine. A busy day running a business with no email and now just finished 9.30pm and no one available to talk to. Nice some can finish early and leave behind faults and poor customer service until the next day. What do I do in the meantime unable to run my business...and where is my refund of months payment of poor service, if I treated my clients like this and just 'walked off' leaving problems on a very important change-over day, I wouldn't exist. I would have thought all working through the night to make sure the inconvenience caused to customer resolved....
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
  • Customer Service
    1 star
Moreton in Marsh EE  
Advisor cheated us! He said one price for me and partners phone contracts but at the end bill come much bigger with different prices. On contract advisor didnt write down prices. The last step when he put a receipt we didnt check it but there was all truth! Even for insurance he said its 8£ a month but at real its 12 £. And we can't prove it cuz all information is on receipt not contract. What should we do? I dont wanna pay that money monthly....im not ready for expensive bills! Its Lincolns store on 309 High street. Sales advisor who cheated us is Raymond!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Lincoln EE  
Replaced my Tescos with EE as it was cheaper. Sometimes the speed is good but for the most part the pages keep dropping out and you have to cancel the page and re load again which is particularly annoying on pages like banks where you've filled in your passwords and secure info. Am moving to Staffs soon and to be honest I would go back to BT as I never had an issue with broadband speed :)
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Enfield EE  
Have been with EE mobile for many years and had ups and downs with customer service however, this review is for broadband which I switched over to just a couple of weeks ago and, touch wood, so far it has proved to be a seamless transition from BT and speed and reliability are already improved.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Southampton EE  
worst broadband service ever, would advise everyone stay clear of this useless service, a hot spot from 3g internet on ur phone would be more reliable then their wireless service
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London EE  
I have used EE for years, and the service has gone really down hill.
The broadband keeps dropping out but they won't fix it, or let me out of my contract.
Undoubtedly one of the worst customer experiences I have ever had.
I truely wish I hadn't used them, it's terrible.
Of the 32 employees I've spoken to in my 8 month hell, they all tell you different things. Completely amamteur.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Somerset EE  
CALLED EE TO UPGRADE 2 PHONES ON MY ACCOUNT. AGENT ASK IF I WOULD ALSO CONSIDER CHANGING MY BT BROADBAND SUPPLIER TO EE, TOLD ME ABOUT COSTS AND HOW SEAMLESS THE PROCESS WOULD BE SEAMED REASONABLE.

TODAY, THE BROADBAND SERVICE DIED.

CALLED EE TO FIND OUT WHAT HAPPENED, THEY BLAMED BT FOR TURNING SERVICE OFF EARLY ANF THAT IT WOULD TAKE 10 DAYS TO RECONNECT.

IF YOU NEED THE 'SEAMLESS' TRANSITION THAT WAS PROMISED, PLEASE AVOID IT, OTHERWISE YOU MAY FIND YOURSELF WITH THE LACK OF CONNECTIVITY I'M NOW FACED WITH AND I RUN A BUSINESS THAT NEEDS A RELIABLE SERVICE.

i SHOULD HAVE ADHERED TO THE OLD PHRASE, IF IT AINT BROKE, DONT FIX IT.

EE BROADBAND SWAP WITH EXISTING ISP,.....STEER CLEAR!!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
OLDHAM EE  
Been having trouble with my broadband since December 16 they changed the router as days gone by programmes would still buffer. Contract now ending after paying 74mbps fibre for 18mths now saying fibre does not exist at my house and can only see 2mbps after talking to someone for the 5th time on different days. Not happy ending the ee box for sure it was a pure waste and waiting to fix my phone line after all this time. Just be careful with what they tell you.
  • Satisfaction
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
  • Customer Service
    2 stars
WEST MIDLANDS EE  
Worst internet ever, literally have been dealing with it for over 6 months now and have ha promises from engineers and ee that they can resolve the issues. They give temporary fixes which speeds the internet up for a couple of days and then boom back to square one with terrible speeds. However if you would like to have a mental breakdown i highly recommend going with EE
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Hereford EE  
Don't go near this company, worst customer service, like to pass the blame to BT.

You need deep pockets to get basic internet/landline with these guys, the last 10 weeks after paying for service or no service they've cost me at least £125+

Everything stopped working in March 2017 after numerous calls far to many to recall, many hours being put on hold false promises of call backs, accusations from call centre staff its user error.

Eventually BT engineers sent for, apprentice arrived, nothing he could do apart to call for more experienced engineer, who caused much amusement walking up and down road for 4 hours followed by spraying square on pavement and writing BT followed by buggering off for 10 days.

Road crew then appear and dig hole of Calcutta, then inform they've dug wrong area up and have to fill in and get new planning permission to dig new hole (now mid May).

Approx week later reappear and dig up in exact same spot, mention water has damaged line, before you can blink hole filled in and like Houdini disappeared without checking line.

Telephone now reconnected with lovely crackle, internet running like the good old days of dial up, cannot stream any films - which have been paying for all along.

Lucy from EE has now been allocated case and constantly rings and likes to apologize - a lot! Told her really not happy on numerous times and 2 months has now passed. Speeds tests take place, really lose will to live, now told BT have capped the line and we are potentially liable to pay £187 for another engineer to come out, I pointed out to her that we would not pay a penny and would get the omnibusman involved.

Booked day off from work as assured by Lucy would arrived between 1 & 6pm, late afternoon call from BT unable to make it. Following day another apprentice rocks up who informs no need for him to make house call as EE have full access to uncap line from there side.

Now its the 1st June, Lucy has just rung to find out where we are at. Explained to her we now have speed to stream films but if on internet and phone rings it throws you off. Lucy feels this is OK and has now closed the case.

I enquired about compensation and have been offered £22.25, are they for real I've been made to sign up for wireless dongle and was assured once resolved account would be cancelled and full reimbursement for last couple of months.

I explained to Lucy, this was unacceptable and we would be moving to another provider, her response was 'I don't blame you'

Waste of time, go with any other provider but for gods sake avoid EE at all costs!
Burnley EE  
there customer service is terrible they just not interested. had (cube)engineer book i live in suffolk they went to Ireland re-book for week later cube phoned to say engineer had to leave off early and nobody would be calling again.customer service no help at all very disappointed
  • Reliability
    2 stars
  • Customer Service
    2 stars
ipswich EE  
This is the worst broadband going, been using EE services for 10 years never have experience anything negative until now
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Todmorden EE  
I have not even received one hour of my expected speeds since moving house. I was shown on the EE website my line could reach expected speeds* of 67.0mb/s with a line that can support between 54.0mb/s AND 80.0mb/s. In actual fact I am only receiving speeds of between 4.76mb/s to 22.0mb/s!! And I'm paying £34.99 for the privilege. Needless to say I am leaving.
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Scottish Borders EE  
Reviewed EE a short while ago,so just an update.
My service is still absolutely spot on,38 meg,no dropouts,no billing errors.It is perfect. I have the Samknows broadband reporting whitebox and according to my dashboard there is never any reduction in speed at any time,it always shows around 38 meg. For those of you who are not familiar with Samknows,just google it and sign up to the program,it is free.
Again,I cannot fault EE in any way.



  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Goole,East Yorkshire EE  
The worst broadband company in UK. Stay away.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London EE  
Absolutely useless
Moved house 10 weeks ago and they can't switch the line
After contacting them several times

If you can't do the job don't stay on business
Waist off time
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Bristol EE  
We have suffered poor or no broadband for months with EE unable to find a fault. They finally agreed yesterday to arrange a BT engineer to test the line (today). He almost immediately found a break and mended it....however even though it is fixed we are still stuck on 1.6mb download speed. Sick to death of the poor service.
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Seagrave, Leicestershire EE  
Horrible. Absolutely horrible. I did a big mistake stake to change from the previous provider to ee. The speed is a stupid joke especially after 7pm. I absolutely do not recommend ee as a internet provider
  • Satisfaction
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
  • Customer Service
    1 star
North East EE  
Poor guaranteed speed on Fibre Plus 76MBps just 32MBps...

Even line Fibre can handle up to 80MBps, EE acknowledged line fault , sent an engineer who said line is faulty and EE customer services ditched job because speed is in limits.

Traffic is managed all day. Real speeds are 2-4MBps from services (no problems with test servers)
You wouldn't be able watch TV, Netflix or play games.... That slow.

EE Customer services attitude: we locked you into contract - Ha Ha Ha, give us your money and get junk in result

Vodafone guarante
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Milton Keynes EE  
since January we have had to have them out to sort are problem,this last time I have been back in touch with them but they will not resond to my emails'As soon as my contract is up I am done with them......
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
west yorkshire EE  
this is one of the bad broadband we ever had
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
derby EE  
I have an ongoing speed problem for a few months now, after spending endless hours doing what EE customer service asked me to do, the problem is still remained, and despit this my bill goes up every three month. this is not acceptable. Avoid using EE and their unreliable service. I have to mention that the customer sercive number for the landline is not as easy to find as their mobile customer service which makes getting help harder for ealderlies.
  • Satisfaction
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
  • Customer Service
    1 star
London EE  
I have had speeds of less than 1 mbps maximum of 4mbps.terrible
  • Speed
    5 stars
Southall EE  
Broadband wasnt connected 3 weeks after contract started. Phone and broadband didnt work at the same time. Overall bad service :(
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
Northwich EE  
Almost given up trying to get improvement. Customer service are helpful, they try to resolve issues but it never really gets fixed. Painfully slow loading websites. YouTube just circle and circle for several minutes before playing if I'm lucky. Freeserve, wanadoo, orange were always great, since changing to EE is been hell. Feels more like dial up modem of old. Haven't changed to better cheaper package like I was offered recently to do, but don't want to be tied to contract. Just unsure where to go next. No idea who's providing a good service. I'll wait and see if they send engineer over to check for issues, if they don't, I'll try elsewhere.
  • Satisfaction
    1 star
  • Speed
    5 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Herefordshire EE  
EE Broadband is awful I have had non stop issues with it since I got it 11 months ago and cannot wait to leave, Also like to add that the customer service I have received has been well and truly disgusting and when my phone contract is up I will be leaving them for sure.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
DARWEN EE  
Avoid at all costs! One week after our supposed switch date and EE have no idea when our broadband will be switched on, we haven't received a hub and they can't tell us when it will even be sent out to us. Blaming BT as EE say it is a department of BT Openreach which is responsible for sending out hubs & activating broadband however BT dispute this.
EE customer service appalling, they couldn't care less that we have been without wifi and will continue to be for the (un)foreseeable future - so we've switched back to BT back obviously now have two weeks' wait until that switch on date!
Total nightmare. Don't bother!
  • Satisfaction
    1 star
  • Speed
    1 star
Nr Taunton EE  
Very bad service. Very poor broadband, cuts off continuously, especially in the evenings, to the point it can't even load the pages, let alone allow a video conversation.
Then told I am in contract with the phone line, when I was told I was in contact just for the broadband and the fee would have been substantially less. Very poor service, avoid.
Leeds EE  
My advice is if you are thinking of switching to EE...don't. It is truly woeful. They offered to upgrade for a small amount of increase 3 months ago when the service didn't work and now they have offered to upgrade for a further £12.00. The internet is wholly unreliable, seems to go off during the day when clearly they are on repairs and it is a thoroughly miserable experience all round
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Derbyshire EE  
I have signed up to alerts when there re service problems in my area. The inbox is full with text alerts. Currently there is a major problem and internet is down. The help line on 150 is either not taking calls or hanging up after 15 min of holding.
Overall the reliability of broadband and the achieved speed has been appalling.
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Harrow EE  
I switched to EE, from Hull based KC, a month ago, and have been 100% satisfied. They promised a minimum speed of 8mbps, which was faster than the 6mbps I was getting from KC. I've checked my speed almost every day, and it has never dropped below 17mbps, and has been as high as 35mbps, it's also very stable, so no more buffering problems with Netflix and Amazon Prime. Upload speed is also much better than KC. Recommended.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Driffield EE  
After placing an order for home phone and broadband 1 month ago, nothing apart from 2 lost days (taken as holiday) no communication from EE,and when I contacted them all they did was blame BT and said it was not worth complaining as nothing would happen. Terrible Terrible service from EE
  • Satisfaction
    1 star
  • Speed
    1 star
Norfolk EE  
Avoid by all cost moved from talk talk to EE after they phoned me and convinced me they had a better speed than talk talk this was going to cost me an extra 12 pound a month. At Christmas I got my kid ps4 who likes to play online and watch Netflix , I only have two devices connected to wireless so when my kid told me he was losing his online connection whilst playing and watching Netflix I called EE customer service trying to explain I wasn't happy the agent decided she wasn't going to let me finish my complaint and talked over me and tried to get me to take the new fibre contract at this time I asked to speak to a supervisor which I did she went on to tell me the 28pound service I was paying for would not support my kid playing online with ps4 or watching Netflix, I was totally flabbergasted by this statement so basically she was saying the service they provided was pish and not fit for anything apart from looking at pages online ,disgusting lying waste of space , avoid avoid avoid
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Glasgow EE  
Ok, I wish there was an option to give ZERO stars to especially the 'Broadband reliability' and 'Speed' and 'Customer Service' who kept telling me that my ''laptop was slow'', ''there are too many devices using wifi at the same time'' (and by too many they meant the TWO that I was using) Overall after a year through my contract the internet speed was a JOKE! I kept complaining all the time but when I finally was so resigned and outraged with the level of customer service, I stopped calling at all (WASTE OF TIME AND ENERGY as they never DO ANYTHING, just talk and blame YOUR devices, YOUR address, YOUR whatever!) So when I called them last month and complained about the rubbish speed of my internet and I demanded a refund for the service that, ultimately, I WAS NOT getting, they told me that because I had not called since December, they can't issue me with a refund!!! So make sure you call them every single day and complain each and every time you have a problem! EVERY DAY! The 'regular' customer service people always gave me the attitude that I did not appreciate so on further occasions I always wanted to speak to a manager! The managers have always been much more professional when talking to me but there was NEVER a good solution to my problem. I called and called on numerous occasions and finally they decided to send an 'engineer' over....OH MY GOD!!! I felt like some weight had been lifted off my shoulders...until he arrived. Knelled down to the socket, dismantled it, checked the cables, ran the BT WHOLESALE SPEED TEST on his tablet and said ''all is fine, speed 5.4'' I protested and checked if my smart TV was connecting to the wifi and after 2 minutes or so it displayed the very familiar message ''cannot connect to your network'' and as soon as it did that, I ran the BT WHOLESALE SPEED TEST again and it showed speed of 2.3 - to sum up within the 5minutes that the engineer was in my house the speed dropped from 5.4 to 2.3 !!! you know what the engineer did? he said he had to go to another job and that there was no fault with my service!!!
I could go on and on and on but I don't want to waste any more of my precious energy on EE - THEY ARE RUBBISH! I have just switched to Plusnet and hope I will be getting not only better internet speed but also better customer service!
I still have my two mobile phones with EE but am looking into switching too! Enough is enough!
Cambridge EE  

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