EE Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    2.6 stars
  • Speed
    2.2 stars
  • Reliability
    2.5 stars
  • Customer Service
    2.7 stars

Based on 6605 customer ratings since 2015-05-31 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

828 Customer Reviews for EE

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Reviewer Location Reviewing Date Ratings
one word for EE home broadband and it's a swear word so I'll leave it your imagination , I wish I'd have read these reviews before leaving sky.
  • Satisfaction
    1 star
Liverpool EE  
After reading all the negative EE reviews about service, connection and what really killed it for me was data managment in place I looked elsewhere for broadband and even rang BT to see what they could offer my as my contract had ended with them to be told, as I am an existing customer I could not have the big flashy prices they were now offering. So decided to again look elsewhere and kept coming back to EE, the prices were very good for complete package of phone and broadband. So decided to go for it and made the order online also got quidco cash back, so went for it. I was shocked how quickly I got an emailed stating that my order was accepted, within a few days again I was updated on my order and given a switch over date - so far so good. New router arrived as per the email, switch over day came and had a txt around 7:30am to confirm it was done. Sure enough connected router and checked phone line, all working - initial speed was as per my BT connection 20 up and about 6 down, so far so good same speeds and im saving about £14 each month great. After a few days speed fluctuated slighty and was getting upto 27 up and about 6 down - good stuff. After some reserach I decided to upgrade the router, network cables and also the BT master socket in the house. Ok the router was not cheap, but thought worth a gamble...and wow suddently im getting solid 34-38 down and 9-10 up, I cannot see any evidence of data mangement so far. Im now a month in and touch wood all good, speed is constant. I am more than aware if I ever have to call EE thats when this will all be put to the test, but I am happy thus far and have no complaints over the service provided - maybe im just lucky?!
  • Satisfaction
    5 stars
  • Speed
    3 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Wiltshire EE  
I have been a customer of ee for a number of years. Recently my livebox died (RIP Big Fella) so ee decided to send me the "much more capable and, my friend, much better" brightbox. Great I thought, what can possibly go wrong. Well when BT Wholesale speedtest can't actually measure the speed as its too low then it seems like things can go wrong. So I did what a 5 star reviewer suggested....I called support. Only problem is that customer support is very difficult to get hold of. Fancy watching GoT tonight? No I think I'd rather sit and listen to hold music all night long. Fancy watching a film on netflix? Nah...I'd rather listen to customer support hold music. So this goes on for a while. Get through a few times, many platitudes uttered, lots of empathy, a couple of times even a bit of help....although the speed always dropped back again. So I found out eventually that the "intelligent internet" function had never been enabled. Don't worry they said, we've typed out a memo they said, it'll be sorted out in 72 hours they said. No, no it wasn't. Put in a complaint. We'll be back to you soon...within 72 hours...nah. This company has truly gone down the crapper. Moving asap....mobile will be going too as soon as contract allows
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
COVENTRY EE  
I have been with EE for one month, coming from their parent company of BT. I was under the impression that the type of service would be exactly the same because BT own EE but in my time I have, had nothing but issues. EE are a complete tripe of an internet provider. The connection is so terribly slow, it's almost like you've travelled back to the bad old days on 64k dial up. Of course that's assuming you can get connected in the first place and there isn't a DNS error; which nine times out of ten there will be.

Imagine spending an hour trying to check your email. Very frustrating and that's EE in a nut shell. Everything is frustrating. Their customer helpline is anything but, their staff are ill equip and, I suspect, poorly trained to deal with any serious issue more complex than "have you tried turning the modem off and on again?" Or my personal favourite "have you connected to the right network?" Their staff are also quite partial at lying, telling the customer what they would like to hear just to pacify them. Expect empty promises of "our technician will sort the issue" to "we will credit your account the value of X as a form of compensation" something which according to the guys in the EE store, the technicians aren't allowed to make.

In the space of a month, we've had 2 replacement modems and a wireless network extender from EE in an attempt to sort this but you can only polish something so much before you realise it's a....well you get the jist. The best piece of advice I can give you is to simply stay away. I'll be getting out of this contract ASAP.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Edinburgh EE  
Not a good service and staff are rued, i stood in castlecourt belfast branch for half hour before i was served. I had a problem with my tablet and could not get online, after the advice they gave me me the member of staff tried toget me to take a contract sim card. After telling him i was not interested i thanked him for trying to help me he walked away from me, i then said thank you again as i left the shnp and he just turned his back on me. Not good customer service
Belfast EE  
Our broadband service cuts out constantly; approximately 6-8 times a day! We have tried phoning EE to see if they can sort it but they just tell us that they'll give us a free month as a way of making it up to us. Honestly, we're just waiting for our contract to expire so we can change providers. Honestly; look elsewhere for your broadband
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    1 star
York EE  
Around first week of March I approached EE sales by phone and asked whether I could transfer my phone & broadband line to EE from Talktalk. I have two other EE accounts one with mobile and another with landline.My object was that to keep all my communication contracts with one provider for simplicity and probably for a better service.
I was told “no problems at all” by the EE salesman who processed my request although I said it is from Talktalk and what the landline number was.
The transfer date was fixed to 31/03/16 and an open reach engineer came and tested and I was under the impression that all would go and change smoothly.
Unusually I didn’t have any incoming calls during first few days except some unexpected marketing calls and by this time some of my family members and friends started ringing on my mobile saying my landline was keep ringing but not get answered.
I dialled my landline from mobile and I found the same it kept ringing elsewhere but not ringing at my premises. I was then horrified to found out (from dialling from my landline to a caller display) that it was changed to anther number. This was a shock to me as neither I was told that I will be issued with a new number nor given the number itself. I never wanted this. I wanted to keep my old number and that was my initial request to the sales person.
I phoned EE customer service and explained all and they apologised and said they will try and get my old number back ASAP. Days went weeks went and finally after talking to 10 different people at customer support I was given a date for my old number to be reinstated on 26/04/16.
On that day my old number came back but this time no incoming calls at all. Broadband and outgoing calls were unaffected. Since then I talk to EE Customer services and Technical every day (nearly 25 times minimum) and eventually I was told that EE cannot port my old number completely from Talktalk and they have to cancel my order.
My order was cancelled on 10/05/16 and I was given a compensation of £154. I already paid £59 via direct debit for a service which never happened. In total I was given a compensation of £95. I am sorry this is nothing to me and my family for the inconvenience and the amount of time we spent chasing and talking to very incompetent personnel in your customer service and technical sites. I was so frustrated when I phoned on every occasion I had to repeat all the problems to get them understand in order to get even a reaction. Some I found with no work ethics at all to sort out the problem. Sometimes I was hanging on the phone for 10-15 minutes and eventually cut off. Some didn’t even understand the problem. I found no one has the knowledge to explain exactly what the problem is plus unwilling to switch to an expert who could pin point the cause for a “no incoming calls only” problem.
Absolute disbelief and disgraceful.

To my disbelief I went back to Talktalk and found out that my old line number was still active with them. They said EE applied for a transfer but never took over the line completely. This clearly explains it why! Now I have got my line working again with Talktalk. It is not the best but atleast it works.
I have written to EE awaiting for their reply. What an experience! Please avoid EE.


  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London EE  
Complete rubbish, they lure you in and bait you with being a known company and a GOOD DEAL but what they gi e isn't even worth the price. DO NOT JOIN THEM YOU WILL REGRET IT!!! Max 2mb of data a sec will be a headache trust me
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London EE  
Avoid EE like the plague. Their customer service is abysmal. I signed up for line rental and broadband. I elected to pay 12 months' line rental in advance. They acknowledged this in writing. For 4 months they've been charging me monthly line rental, which is more expensive. Now they've stopped even responding to my complaints about it. In addition, I told them that I wanted my phone number to remain ex-directory, so what did they do? They put my number in the directory, my full name, address and telephone number appeared on both the BT website and 192.com after having been ex-directory for 33 years. In addition, they claim to have sent me e-mails that I haven't received, including e-mails about my bills. Their customer service staff just try to blame everything on the customer and they don't try to resolve complaints. At present, my complaint is going to arbitration even though I haven't got a "deadlock letter". I haven't got a "deadlock letter" because EE has stopped responding to my complaints, so the arbitrator is having to accept my complaint without the letter. Really, this is not a company you want to be dealing with, they're worse even than BT or Plusnet, and both of those are dreadful. Funnily enough, they're all part of the BT stable.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    3 stars
London EE  
I can't get over these reviews. Half of you are buying standard broadband which is like buying a black and white t.v. You're basically asking EE to move the group discussion or you because of your lack of gathering information effort you purchased.

EE fairly offer a simple cancelation process of your broadband if you're speeds are not what they promised. Mine are, and actually 10MB/ps faster than what I actually singed up for. I was promised at least 25mb/ps,I'm getting just under 40mb every hour of the day, also 10mb upload which I've never seen with any provider anywhere in my area ever. Now that's because I'm in a prime location obviously,I know because I checked before signing a portion of my life away,why wouldn't you check. Banging speeds, top notch customer care on the one time I called, 10/10.

To the new buyer's.

Buy Fibre, don't waste money on standard broadband. It's absolute garbage with any provider.check your postcode and Google Performance on your area. Also consider the under MB promise. At least try EE as I've been with sky,talktalk and take my word, piss poor isn't even close,or you probably know that, that's why your here.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Manchester EE  
utterly useless all round--technical support a disaster
southgate n14 EE  
Well I look at it from two angles: I have EE broadband myself - I signed up to a year's contract including home phone. My year is now up and as I am hoping to move home this year, I am on a rolling 30 day contract so that I can cancel with only 30 days notice. I hardly ever use my landline. All the calls I make are done on my mobile (with another network). The broadband for me has been fine, only once has it gone off and I cannot complain about anything. However, my mum has an iPad which she has been using first on a sim only plan with EE, then a MIFI plan with EE for the last month: right from the start this was doomed - it did not work, kept cutting out. I tried, we both did, going into the local store where the plan had been set up, they said they couldn't do anything, were not interested only that it (the MIFI device supplied by them) could go in for repair but it would take 2 weeks. I said surely if that is the case my mum won't have to pay for the "service". Oh yes they said! I was horrified. Not long after my mum took out a landline and broadband contract with EE. This was due to start and the MIFI plan end simultaneously so as not to interrupt anything. She was given a live date of 12 May 2016 (yesterday). On Tuesday 10 May 2016 her Internet connection went off, EE had disconnected the MIFI in advance without telling her. Yesterday her landline was cut off early morning by her previous supplier and I received a text an hour later from EE to say that her landline/broadband plan was up and running. Still her phone did not work and despite my phoning EE on my lunchtime break and spending time on the call when I had better things to do, when I arrived to set up her router in the evening it still wasn't working. I rang EE again, explained the whole situation, got nowhere, they transferred me to another department where they re-activated the MIFI so she could have "temporary" Internet - at their expense but it had to be on a contract!!! It worked for 5 minutes and then went off again so now my mum is stuck once more with no Internet coverage and no landline. She is in her 80s and lives alone. I am sick of telling the people at EE, they are useless. I will change my provider as soon as I can. Their customer service is appalling.
  • Satisfaction
    3 stars
  • Speed
    2 stars
  • Reliability
    3 stars
  • Customer Service
    3 stars
Yorkshire EE  
If it was possible to give zero stars I would. We only got it because a flatmate got "a great deal" on it. All I can say is you get what you pay for. The speed was utterly cr@p and this was when you were lucky enough to actually get signal. If you are in uni and needing the Internet a lot, DO NOT GO WITH EE. In fact even if you aren't in uni I wouldn't bother. Total waste of money and customer service were no help either.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
EE  
I've had problems recently with my EE fibre broadband continuously dropping out. On the three occasions I have phoned their customer services it has taken ages to get through to anyone but then once I had spoken to the first customer service rep I was told I will be forwarded to their technical team and I've been put on hold for over 30 minutes - I was once on hold for nearly an hour when I was then cut off without warning because their customer service helpline shut at 10pm - I rang them at 8:45pm! My problem still remains unsolved.
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    2 stars
Kent EE  
Changed our broadband and TV package over to EE today. Internet is fine but then I get a call saying nobody can get through on my landline. Only to find out after waiting for 25 minutes to speak to 'customer services' they've allocated us a temporary number. Without telling us. Disgraceful given that it's an emergency number for our elderly relatives.No wonder you can't get through to customer services!!!!!! A shame you can't review below one star!
  • Satisfaction
    1 star
  • Speed
    1 star
Cheshire EE  
Where do I start. Having had my order cancelled by gremlins in the system I am left with no internet but a landline taken over by EE. It appears it's not their policy to notify customers of cancelled accounts but they are will for me to be lumbered with a random landline.
Complaint then escalated after having to renew an order only to get a call today from there executive dept to ask if my service is up and running. Muppets......they asked me what my complaint was and sounded confused that I was angry as I was expecting this call to be the answer to my complaint not for me to re raise a complaint.
Run by fools and I was more of a fool for thinking it was going to be the flawless transition sold to me. EE should not be allowed to sell their product. Customers should be treated far better.
Hence cancelled my order.....doubt it was even in the system again and returned to plusnet
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
South Yorkshire EE  
Dreadful. Slow. Ineffective tech support.
Seaham EE  
1 star is would be generous for EEs broadband custome service we applied for ee broadband but after 2 months of phone calls we still have not recived a router or got a land line or broadband so are cancelling our policy. DON'T WAST YOUR TIME GO WITH ANYONE ELSE.
Bristol EE  
I have had EE broadband service for 9 months now. Since I joined I've experienced frequent disconnection and extremely slow internet connection. Customer service is not helpful as they make it seem as if it is your fault. I feel like I'm in 1999. I really cannot believe that Internet service can be this slow. I will not wait until my contract ends. I am switching! DO NOT PURCHASE EE's BROADBAND SERVICE!!!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Sheffield EE  
Total disgrace I have waited 8 months and still no discount applied to my account. They don't call u back they are a total disgrace. Worse broadband provider I have ever had
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    3 stars
GRAYS EE  
DO NOT PURCHASE A BROAD BAND PACKAGE from EE. There should be a health warning attached to this service. Its takes 40 mins to get through customer services and I contacted them on a few occasions, as the speed is shocking. If you want to watch a movie on line then you are going to have problems, welcome back to the early 90,s where broad band was slow as a snail and the customer services is even worst.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Stoke-On_trne EE  
I go to apply for a phone via ee website, i see that photo id is required, i do not own photo id therefore i dont go ahead. I receive call from ee peesuading me to go ahead and am "guarunteed no photo id will be required by dpd if delivered to somewhere other than home" by both advisors. Pharmacy delivered to refuse to give me phone. Dpd advise they always need photo id. I phone ee and they advise this is wrong. Back and fourth 55 phone calls on my partners minutes, getting nowhere. Told to go to ee shop to cancel contract and reorder. Went to ee shop, tikd cancelled and to go back in 24 hours, this happed 4 times, different issue everytime, spent around 40 quid travelling to different town to ee shops. In mean time i get bill take out for original contract and get bank charge for it. Eventually manager at ee arranged to get phone collected, advised it has to go back to england b3fore i get it despite fact i live 2 mins from pharmacy. Takes 2 weeks for phone to come. Had to phone again to get it sent out, advised managet was looking into credit my account to compensate all my costs and partners phone bill. Phone comes, not working, advised wrong sim in phone and to wait 254 hours for it to start working. Week later mobile internet stops worki g for days, advised need laptop to get it working. Ee account shows 2 months of phone bill when ive had phone gor just 10 days. Then i see "payment received" and presume ee have credited account like they said. I buy apps etc thinking well i can afford it since ee paid my first bill. Days later 105 pounds comes out my account. Im now chared almost 3 nonths bills for 10 days of use. Different info literally everytime i.speak to ee. This has been an absolute nightmare, unprepared for this dd coming out ad payment receibed message on screen and presumed.ee has vleared it with this apparant compenaation credit. Anothet bank charge now and dont have access to the money that was in my account. What is going on!!!! I havent even typed half the terrible and incompetency ive had on yhe phone and in store!
Glasgow EE  
Utter crap, do not use EE, I can never join invites on Xbox, I can never play games on my phone without lag, I need a booster connected to my Xbox for the Internet to even function. "Bacon don't like waiting" they say, seems legit.
  • Satisfaction
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Partridge EE  
There is no international calls! No options to speak with cmr service! Expensive rates!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    3 stars
Lincoln EE  
Horrendous experience trying to set-up a broadband account. A undisclosed technical fault, no idea when it will be fixed, 4 agents one of whom is more interested in leaving for her holiday than helping!!!
London EE  
I had issues with speed initially so I called and expressed my concern and to be fair to EE they sorted it. So those that are having speed issues try getting in touch with them and ask them to sort it.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Derby EE  
Even if I manage to make one single person decide not to join EE then this review will be worth it.

The customer service is appalling; there is nobody competent who can answer your questions, no consistency and the waiting times are reminiscent of the 90's. I was put on hold on and off for over 40 minutes (listening to headache inducing music) for a single inquiry that EE didn't even help me with. Oh and did I mention how rude their technical support is? And if you complain and give them bad reviews in their own 'How did we do today' polls, then absolutely nothing happens.

EE wanted to charge me 230 pounds in cancellation fee because THEY could not provide me with decent reception in our new house. I was furious and after 2 weeks of waiting and shouting and stressing they cancelled my number without giving me a PAC code or compensation for the month I had paid for with zero reception. It is just horrific behavior from this useless company.

I cannot express with words how disgusting I find my EE experience and would never ever recommend them to anyone. Please stay away. Please.

EE: your days are numbered if you continue like this. Just read your own reviews on every site there is and stop robbing people.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London EE  
The speed is relatively ok, it lags terribly and the router needs resetting at least twice a week, not recommended I hate it!!!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    1 star
Acrefair wrexham EE  
When I got with EE I was feeling really unsure about it after I looked at these reviews. I have now had it for 3 days now. I have the 38mb plan and it is great my top speed is 36mb download and 10mb uploads at busy times it is still good 30mb download. People talk about the router not giving a good signal but it is fine for myself. I live about 900 yards from the main connection point so that may help a bit but all round I cant say a bad word at the moment. All I will say is that when I joined I got an email saying my top speed would be 7mb witch is really not good and I was very unsure about it but that is what BT said. I happy that I went with EE and just make sure you can get a good speed before going with them.
  • Satisfaction
    4 stars
  • Speed
    4 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Taverham EE  
Worst broadband speed, customer service, complicated contract length ever seen in my life. Never sign up, you will regret. I was with them over six month and of course paid for nothing at all. Complete waste of time to call the customer service. Seems they volunteering, don't get paid for their time. Rubbish, rubbish, rubbish.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London EE  
yes i made the mistake of joining EE without checking their service review! what a major mistake, will never ever go close to any of their services.
I was with another service provider for 4 years, never rang them for any technical issues related to broadband, not even once in 4 years.

Switched to EE in nov/dec 2015, first month didnt notice much but i think that is where the catch is as they tell you that it take few weeks for the service to be become normal!!!! that is the time when you are out of your rights to leave the service!!!!
The internet is slow during the day, evening/nights. It connects to some sites at time and wont connect to others, total shamble from EE.

People running the service should be ashamed of themselves for such a service! never ever go close to this rip off massive big name under BT umbrella!
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Newport EE  
Recently switched to EE to save myself £7.50 a month for 12 months. Was really not worth it. The speed is awful and that's when you can actually access the internet. Save yourself the hassle and don't go anywhere near EE!! Just got to get out of the contract now and go back to my previous supplier!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Totton EE  
I can't say I've been impressed with EE Broadband at all, the broadband speed/reliability has been great their customer service is terrible! If you're joining them they're great, your best friends but if you have an issue they're far from helpful! I had to wait 3 months for my broadband to become active, then to find I wasn't reviewing fibre, YET I was paying for it, and even after phoning twice to correct it, it was only when I cancelled the TV service, which I'll be reviewing later they've finally reduced it, you get the occasional nice people but overall I'm not satisfied at all. Wish it could've been a better review but.....I can't say anything positive :(.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    5 stars
  • Customer Service
    5 stars
Devon, Dartmouth EE  
No info on speeds as never got connected or received ANYTHING but lies for 3 weeks. AVOID and believe the reviews, do NOT give them the benefit as we did, big mistake. Now left with no service at all and a mysteriously MISSING phone line? Most polite operators talking blatant lies and promise the world but give nothing. Never again and never ever recommended. Keep up the good work EE .
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
newcastle EE  
Do not sign up to EE broadband it's slow really really slow.I have just cancelled my contract after 8 weeks of calling what felt like every other day trying to get them to sort the speed out, but to no avail. The customer service representatives were nice and tried to help but the actual broadband service is useless.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Stoke on Trent EE  
can't believe I opted for EE, the speeds are the worst.
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Oxford EE  
We live out in the country so the broadband and phone line is absolutely awful. No good if you don't live in a big town. Also with them on my mobile and can't get signal in Dromore. NO GOOD FOR COUNTRY AND SMALL TOWNS.
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Dromore, Northern Ireland EE  
If there was a 0 star i would give it to them. Worst company i have dealt with. Their customer service is awful, that is once i eventually get through to someone! I phoned to let them know my contract was up and i wouldn't be going back to them and the man wanted to know why, who i was taking a new contract with what my new contract included and how much i would be paying.. i think that is so so rude! when i told him i found a better deal at o2 he told me i was stupid for cancelling such a better deal.. Terrible!! STAY CLEAR of EE they might be cheap but there is a reason for that! Im now with o2 and never have any problems!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
kent EE  
We switched from sky to EE, our biggest mistake in our life. They said we will have better speed, we have slowest speed so far and broadband stops working all the time. when we complained , they said if there is problem in your home , you will have to pay for cost towards fault!!! Still broadband connection dropping off continuously!!!
Would not recommend EE ever.
  • Satisfaction
    2 stars
  • Speed
    3 stars
  • Reliability
    3 stars
  • Customer Service
    2 stars
Southampton EE  
I would only recommend EE if you had no other option!
When the service went wrong, it took 3 months, 7 visits and 5 days off work to resolve. They closed the fault twice whilst it was still open with BT. As a 'good will gesture', they kindly gave me 3 months free - the same period that it didn't work for.
Shambles of a company that I am transferring both mobile and home accounts from.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    2 stars
Brsitol, UK EE  

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