EE Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction 2.5 Stars
  • Speed 2.5 Stars
  • Reliability 2.5 Stars
  • Customer Service 2.5 Stars

Based on 1872 customer ratings since 2014-03-05 (Show all time ratings)

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463 Customer Reviews for EE

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Reviewer Location Reviewing Date Ratings
Moved from Sky to EE. Regret it so much, Spend hours on hold to try shocking service promised call backs none received. AVOID AT ALL COSTS
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Stephen Ward Glasgow EE 2015-02-23  
Ordered EE Fibre before reading any reviews but I needn't have worried. Modem came on date promised. Was installed on date promised (they did all the switching for me) Speed was better than promised and finally tv box came on promised day. Excellent service with which I am well pleased
  • Satisfaction 5 Stars
  • Speed 5 Stars
  • Reliability 5 Stars
  • Customer Service 5 Stars
R Turner Wigan EE 2015-02-22  
This is the worst wifi we have ever had, it is stupidly slow and most of the time wont even load up a page even though it says it is connected.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Phoebe England EE 2015-02-22  
the service I am getting with ee what a waste of time fibre optic its one complete joke trying to get to talk to them it takes ages to get through plus when they posed to ring you back at a time they don't im not going to tick any of the stars that how I feel Ofcom is getting involved with the complaints now look ee
bill marsden newtown EE 2015-02-20  
They boast good value, that is if 'great value' includes no internet and a lack of customer service.

It took over a month of EE dragging their feet before we even had a connection. Now it just cuts out intermittently every few minutes. Worst connection I have ever had.

To make matter worse the customer service is just as poor. We have made at least 15 calls from the outset to try and get the internet working properly. We just got passed around advisor's like a baton, to then be left with no result. They say they will contact you back and then do nothing. When you finally ask to speak to a manager, there is a 'form' they need to send and then again you hear nothing!

I wish we had not gone with EE. I have to work from my Android hotspot at the moment thanks to this. Poor all round, wish I could give zero stars.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Sarah Nottingham EE 2015-02-19  
I went with EE as they offered a good deal at £2.50 per month. Well you get what you pay for? I found poor customer/technical service. Spent many hours speaking to someone on a distant continent. Going through the same checks over and over again. Calls up to an hour at a time (including waiting). Low speeds down to 0.4 mb/s. Just can't wait until next week.....I am moving ISP!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Richard B Belper EE 2015-02-19  
Overall, very disappointed with EE. The relationship started badly. We were three weeks without an internet connection because EE mishandled the switch over from Talktalk. Thecphonevworked but no internet. No apology of course and no compensation although to their credit they didn't charge me for that period. Now, having been with them for six weeks, so the speed should have settled down, speed is just about ok in the day but hopeless in the evening. It's even too slow for EE tv to work properly. As for browsing, it's too frustrating to try. Wish we had stayed with Talktalk; their speed was much more reliable.
  • Satisfaction 2 Stars
  • Speed 3 Stars
  • Reliability 2 Stars
  • Customer Service 1 Stars
Allihoops Crowborough EE 2015-02-19  
Worked out of the box when delivered back in Nov 2014 cant complain about speed as getting 13MBS compared with 1.5MBS before upgrade
Strangely BroadBand username and password settings bore no relation to those on the card in the box...It worked so I left it alone..
Stopped working monday evening and was unable to get through to customer services on Tuesday before travelling to Europe
Back today and spent an 45 mins in an EE shop trying to contact Tech support...No answer again
My son found some info on the net so we logged into the router and changed the Broadband user name and paswword to the ones on the card..Didnt work
Bit of messing around with the username and it finally accepted it with the suffix @fs .....
Can only assume the Router was setup under a default account IE Not mine...EE discovered this and killed it....
This is poor service especially when you cant even talk to someone...
Dont even think about using EE for home Broadband unless you are VERY Technically confident....Im no expert but do this for a living....


  • Satisfaction 4 Stars
  • Reliability 5 Stars
  • Customer Service 3 Stars
Chris United Kingdom EE 2015-02-19  
I moved to EE from sky and was initially impressed with the offer they provided. However, soon i realised the quality of service is poor. Both broadband speed and also the customer service. To start with I tried calling the customer service early in the morning/mid afternoon and both times it took them almost an hour to even pick up the call. Very disappointed !!!
  • Satisfaction 2 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
DK London EE 2015-02-18  
Would of given it 0 stars if possible!! Speed slows to unusable at peak times and not much better the rest of the time.
I had a fault and had to call the Indian call center multiple times. They ask u the same questions and u never get anywhere, Some just put the phone down. Told me there was a fault outside the house then sent an internal engineer. Given up now and just put up with the fault until the 12 months expires. DO NOT USE
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Hilt Derbyshire EE 2015-02-17  

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