EE Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    2.7 stars
  • Speed
    2.4 stars
  • Reliability
    2.6 stars
  • Customer Service
    2.9 stars

Based on 8307 customer ratings since 2016-03-28 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1036 Customer Reviews for EE

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Reviewer Location Reviewing Date Ratings
Wow!! I'm bowled over by the consist bad service I'm receiving, apart from the awful customer service (I am constantly promised agents will ring me back and they never do) I have had 4 engineers out to fix my Internet the 5th is on Tuesday. I am hoping that the supposed "customer care team" will finally resolve the issue,I've had money knocked off my Internet, phone and tablet and I'm still annoyed lol. What is the point in selling a service that clearly doesn't work?
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
  • Customer Service
    1 star
Redcar EE  
When I took b/b and fone with EE was told I would get minimum 35Mb guess what I,m getting 4.6Mb complained from day 1, now tied for another 15 months rubbish with capital R Advice = steer clear of this lot got 25Mb all the time time with Sky
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
st helens EE  
I've been with ee for many years now but over the last year 6 months the broadband has got worse. I've rang numerous times and get the same answer "working on it" from 8pm to 7am roughly, I have to use my phone Internet as the broadband doesn't load a thing. I would not recommend ee to anybody at all. Excuses after excuses on why they want my money but can't provide the service I'm paying for. Goodbye and hello sky broadband
Congleton cheshir EE  
Paying for 38G speed getting 16G at the mo. The line deliverd 37.8G when the contract started but gradually got slower and slower after that. Also broadband has dropped out over a dozen times in the last 2 days, have complained. Will change provider as soon as the contract runs out.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Coventry EE  
Can't really find any words of praise for EE, have been with them since 2012, and following the BT takeover of EE the broadband has been absolute rubbish, countless calls to India invariably were full of empty promises to sort it out, the number of engineers that have been booked to come and test the line, some showed up some didn't, those that did turn up kept telling me the issue was at the BT Exchange and they would escalate the report to the tech team in BT, but nothing ever happens, just carry on with drop outs daily and line speeds that are utterly dismal. The EE Executive Team are now dealing with the complaint, and quite frankly they seem to be struggling, booking and engineer to get the exchange line card replaced has been cancelled with no notice today after staying in specially as requested for the 5 hour AM slot. Best to steer clear of EE if you are thinking of being conned by their overly rated advertising.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London EE  
I've had a really good experience, rarely does the broadband drop out
  • Satisfaction
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
  • Customer Service
    4 stars
Lancashire EE  
I have been with EE for the past four years! And how do they re-pay you for loyalty? - By constant price increase and decrease in their service!

When I first ordered EE - I had 17MB broadband speed with no issues, no disconnections, no problems. I was really happy with it!

After the contract ended the price increased and broadband speed dropped to 15mb. Year later price increased again and broadband speed dropped to 12mb. This year price increased again, and the speed dropped to 6MB.

They do not watch their lines for faults at all. If your connections drops you will have to prove them its their fault, as they will never admit it. If you contact them by mail, answer will arrive just about a week later.

If you are with EE and your contract ended, change the provider, as your service will drop and they just don't care about you no more.

I had enough, switched the provider last week.
  • Satisfaction
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Edinburgh EE  
Watch when signing up for 18 mnths at £21. Twice i have had to phone them for overcharging and not willing to give overcharge back. Trying to tell me i signed up for 6 months so check your bills carefully.
  • Satisfaction
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
  • Customer Service
    2 stars
Livingston EE  
reliability a big issue. Sometimes cant even access an internet connection. Very slow.
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Wigan EE  
Our speed 0,25 Mbps - contract for 18 months - no possibility to cancel the contract. After time-consuming calls to EE technical support there is always improvement for 3 days so the speed is 3 Mbps, but after 3 days there is 0.25 again.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Burton on Trent EE  
if i could rate lower than 1 star i would have unfortunately no option! renewed contract in Nov 2016 to find out in Jan 2017 it wasn't even done!! apparently calls get recorded buy they cant find record off my call to manager, price doubled rude adviser adamant made me feel uncomfortable and as if am asking for a favor. left moved to sky after 3 months of banging my head with different advisory! AVOID AT ALL COST!!! CONS...
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
West Yorkshire EE  
5 months into contract.Promiaed upmto 6.5 mbs. 4 times complained and BT called out.Normal download speed is 0.09 !Boosted by BT last Friday to 6.2mbs. Today down to 4.1mbs. Won't hold consistent speeds. Rubbish.
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Bognor Regis. EE  
Never ever will I renew my contract with EE
Completely lied too about network coverage, internet data and overcharged by a lot.
Putting me on a ridiculous high price plan.

Don't go with them the whole company lies To you.
The customer service is awful.
2 hours on and off calls and being put on hold to get nowhere.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Cheshire EE  
Broadbands very unreliable, like going back 20 years. Avoid
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Newcastle EE  
The most insane company I have ever seen !
Try to figure out a set up on our account since 3 month , this is a nightmare. Can't close the account, can't pay because can't set up the details .. nobody on the phone .. totally useless by email , totally inexisting services !
They lost our ID paper , that we sent 2 times ,
they continue to send the bills with the wrong name and say it's unpaied .. but we can't access to the account as they don't change the name .. they are totally idiot , I have never seen that. ! Don't but a suscribtion with them !!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London EE  
I was lied to by sales saying that my brother on T mobile could easily migrate over to a bundle package if we take it out with EE. They can't do it, and I didn't find out until after the 14 day returns window. Also I cancelled one of the lines on my bundle and they still took the money out!
Shocked at how poor their service is.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Manchester EE  
great service never had a issue with the broadband EE are aways happy to help would recommend to friends
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
newton aycliffe EE  
EE has been the worst provider I've ever been with they say there bright box 2 is amazing when it can't send signals up only straight and they stated I'd get 72mbs real sale 13mbs,
Customer service team are just out of this world rude and don't right insulting. I asked for an engineer to come out and the only availability they gave me was for 3weeks and still charged me for no Internet. Overall use as a company I give them 1/10 never again and I'm constantly spreading the word!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    2 stars
Cannock EE  
Early January 2017, we ordered Fibre broadband on moving house. The system was supposed to be up and running by 31.1.2017..... Today is 10th February of the same year and..... We are still waiting for a connection which should be provided by Openreach.
What I find hard is the Lack of communication and rudeness. No communication whatsoever from Openreach. I will be patient for another week and then will cancel the whole thing. DISGUSTED
Hertfordshire EE  
Been with EE since 2014 and never had any issues with this broadband. My contract ends next month and Im thinking about staying with them.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Swansea EE  
Omg they billed me for £80 and connection fee £50 when I called they said they won't charge me for connection fee.i called EE and the guy who was on phone was so rude to me and kept saying omg are you even listening to me.ee broadband got the worst customer services ever I wish I never took they broadband. Don't go with EE waste of time arguing with rude staff
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    1 star
Sheffield EE  
Always on a BT landline was with Freeserve from 1998 on pay monthly dialup, then broadband from 2005 onwards. (Government forbade BT providing broadband in my area).They called themselves Wanadoo, Orange, EE and now owned by BT? They started double-charging line rental on "MAXIMUM PAYMENT PLAN" ? I already pay BT for this so I changed my broadband to BT since January. EE continue to extract £35 monthly payments from my debit card as they have my card number.

  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    4 stars
Colchester EE  
I can't star any of the others as I was misold my broadband,tv,phone which by the way keep crashing. I would not have gone with them if I know what I know now they reel you in then bang bills are twice as high as they promised. I have been with them 2 months and the have had over a100 quid already a I phoned to cancel and they want nearly 400 quid of me even though they misold it to me so anyone thinking if going with them think really hard first
  • Speed
    2 stars
Durham EE  
I have been with EE for 5 years. I with no problems. my bill was getting high so I contacted customer service who offered me a great deal for 2 years, the problem now is my internet connection is so slow and cuts out which is annoying when I want to watch a TV programme. I think its a case of you get hat you pay for.
  • Satisfaction
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
  • Customer Service
    1 star
berkshire EE  
I totally disagree with all of these negative comments. Swapped to EE from Sky in October and like another feedback on here read the reviews after and wondered if I had done the right thing! The swap was faultless and broadband great for three months. I've just had a fault where it completely dropped out and thought now is the time to put their customer care to the test. They couldn't have dealt with it better. Kept in the loop via a dedicated person, engineer visit arranged, fault sorted, bill waived and data added to my mobile account to cover loss of broadband. Well done EE, keep up the good work!
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
  • Customer Service
    4 stars
Bath EE  
I bought 3 Amazon Fire TV sticks, 1 of which is Fire TV
I acknowledge now have quite a lot of devices attched, but I regret moving from Sky, apart from the price.
You get what you pay for.
Bandwidth is being throttled quite significantly.
Calls to EE customer service ended up with the impractical solution being to take devices off and then did not want to know, when I could benefit from an upgraded router.
Overall, unsatisfied.
  • Satisfaction
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    2 stars
Kent EE  
I would have given this less stars had that been possible. The connection stutters there is constant drop outs. It's completely ridiculous that they get away with this. We have called numerous times and nothing ever changed. We want to get out of the contract and change to some other provider but are being told that we would have to buy our way out of the service even though the service we pay for never worked properly. Avoid at all cost.
  • Speed
    2 stars
EE  
Constantly got over charged. Broadband Speed is awful. Customer service is okay. And finally not only did I have to call EVERY month with a service/ Bill problem I also got disconnected every month too.
Not worth it.
  • Speed
    2 stars
  • Reliability
    2 stars
  • Customer Service
    2 stars
Stanmore EE  
Amazingly slow, way below what EE advertise as the average rate. Makes all sorts of stuff very time wasting and complicated.
I would have signed up with Virgin but the said they couldn't accommodate me at this address
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
bristol EE  
terrible internet, slow, just not working, absolutely unsatisfactory
LONDON EE  
Quite literally the worst provider I've ever experienced. Continually drops from the most horrific 'traffic management' (or throttling to me and you). Abysmal customer service - after 9 months of issues, constant complaints and engineers (one of which they charged me for without warning, despite the issue being on their end) I have finally been allowed to terminate the contract early.

There is no reason on earth why you SHOULD go with this farcical brand. Save yourself a great deal of trouble - buy somewhere else.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London EE  
Well how do I start? I have been with EE for 12 years and had always received 2.4Mb down broadband with a sync speed of between 3 and 3.4mb for all this time until 8th august 2016 when my internet folded. I contacted them and they said they would check the line from there end after about 15 minutes they stated the line is fine, I then told them 0.47mb is not the correct speed for my line and there is a fault it took me 8 more weeks for the customer service reps to believe me that something was wrong and an engineer was sent out the engineer stated nothing was wrong and that 1.9mb sync was fine for my line even though I have screen shots showing having previously been receiving a 3.4mb sync speed. The engineer went and I had constant disconnections for about two weeks. Another engineer was called and this time he changed my drop wire from the pole to house and still it keeps disconnecting. and to this date has not been fixed and the excuse from EE is its within the allowed range. So you can have 2.4mb broadband for 10 years but when it drops to 1.4mb this is fine when clearly there is still a fault but openreach will not fix it. So my only alternative is to explore mobile broadband as my cable is to long to even get fibre.
  • Satisfaction
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    2 stars
Cambridgeshire EE  
Moved from sky, they sent an engineer to connect a new line which I didn't need. They changed my phone number, even after I requested to keep the old one. They took 5 weeeks to send me e router, after lying to me that it had been delivered to the wrong address and then that the second attempt had been returned. The manager dealing with my case said she would stay on it and update me every few days until the resolution, she called me back twice then I never heard from her again. My speed was 6.5-7 Mbps for 3 months then dropped to 0.3-0.5 Mbps and when I enquirer they said the line showed 8.5 Mbps although the BT Speed test only showed 2.3 Mbps. I have ego monitor the signal and use an Ethernet cable to try to boost the speed....... I Want Wifi You Numbskull! oh almost forgot they promised me 3 refunds and gave me the wrong amount ( roughly 33% of what was agreed) I am contacting The ombudsman to assess my case for an early cancellation of this deplorable excuse for a service...... I highly Recommend You Avoid This Company For Your Lack Of Broadband!!!

Worse than my old dial up service from 17 years ago......
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Glasgow EE  
Without a doubt one of the worst broadband providers I have ever used.

While the staff are very polite, they seem to have little to no training on actually resolving or understanding issues.

My broadband went down and it took me a week of chasing them up on the phone to actually get an engineer out. It is very frustrating constantly being told that something will be resolved in 48 hours, to not have anything done.

Cannot keep to their own timeframes and would not provide data on my phone to help me manage. I work from home and it left me out of pocket.

I will be cancelling my broadband and my mobile phones with EE asap.
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
  • Customer Service
    1 star
EE  
Service activated on a new line in September, initially speed was good, around 3.5mbps as I am far from exchange and cannot get Fibre. Then line speed dropped to 200kbps d/s and 440bps u/s, line was faulty, then fixed, but still faulty then fixed and still faulty, eventually got the service back up between xmas 2016 and the new year, initial speed was good (3.9mbps) but now dropped to 1.14(u)/0.440(d) mbps, nothing I can do to increase speed, to compare I have another line with another provider and steady sync at almost 5mbps d/s and 1mbps u/s. EE = toataaaaal R U B B I S H. But hey. BB only costs me £1.00 so I guess it's £1 per mbps then. Looking to break my contract as I have means of comparison and service is DIRE, customer service is a little better though, I complained and was led to a Lovely lady from "Executive Customer Relations" which is trying her best to help.
  • Satisfaction
    2 stars
  • Speed
    4 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Dunblane (4km from exchange) EE  
Only a new customer and saw these reviews with concern. Pleased to say all is great so far. Promised speeds and excellent customer care centre. Is this the same company?
  • Satisfaction
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
  • Customer Service
    4 stars
Surrey EE  
I'm not sure if this is the right place to review your customer service, but following my experience, earlier today, I feel compelled to commend the young man (Ben) who went out if his way to help me with my broadband connection and mobile phone problem. He was very patient with my technical ignorance, and talked me through his instructions to try and rectify the problem. He showed compassion when I explained the importance of my need for communication, following a very close family bereavement, and went out of his way to ensure that service was resumed. The young man is a credit to your company and deserves recognition. Thankyou so much.
Staffordshire EE  
Worst broadband ever. Never had problem with previous providers. My average speed was 6 MB . But since I've switched over to EE it hardly goes over 1 mb. Extremely disappointed. Avoid it at all cost.
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Birmingham EE  
Tried to top up online for another person, found website difficult to navigate and then once I'd put all my details in it kept crashing. Frustrating!
  • Satisfaction
    1 star
  • Speed
    1 star
warrington EE  
I am frustrated and felt cheated with the kind of service EE provides.

I moved house and broadband connection in the new house is couple of weeks away. So I went to EE to get a monthly broadband and told them I need it for a 2 weeks only. The minimum plan they had was for 1 month which I opted for and told them I don;'t need this to be active beyond 1 month.

The sales representative told me that I can call customer care to cancel my connection post my first payment is deducted, which would be after 14 days of my connection activation. I did the same thing but now the customer care is saying I have to pay for another month as they would need atleast 30 days notice as per T&Cs. Also they have a cancellation fees of 8.99.

All these were not mentioned to me by their sales representation when I went to discuss the option in the store. I mean who reads 4 pager T&Cs in the store before signing the document. It should be the sales representative's responsibilty to make customer aware of cancellation process and fees, which clearly wasn't done in this case.

Please avoid them as they are bunch of cheaters sitting their and making fool of customers.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    2 stars
London EE  

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