EE Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    2.6 stars
  • Speed
    2.2 stars
  • Reliability
    2.5 stars
  • Customer Service
    2.7 stars

Based on 6272 customer ratings since 2015-05-05 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

807 Customer Reviews for EE

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Reviewer Location Reviewing Date Ratings
I go to apply for a phone via ee website, i see that photo id is required, i do not own photo id therefore i dont go ahead. I receive call from ee peesuading me to go ahead and am "guarunteed no photo id will be required by dpd if delivered to somewhere other than home" by both advisors. Pharmacy delivered to refuse to give me phone. Dpd advise they always need photo id. I phone ee and they advise this is wrong. Back and fourth 55 phone calls on my partners minutes, getting nowhere. Told to go to ee shop to cancel contract and reorder. Went to ee shop, tikd cancelled and to go back in 24 hours, this happed 4 times, different issue everytime, spent around 40 quid travelling to different town to ee shops. In mean time i get bill take out for original contract and get bank charge for it. Eventually manager at ee arranged to get phone collected, advised it has to go back to england b3fore i get it despite fact i live 2 mins from pharmacy. Takes 2 weeks for phone to come. Had to phone again to get it sent out, advised managet was looking into credit my account to compensate all my costs and partners phone bill. Phone comes, not working, advised wrong sim in phone and to wait 254 hours for it to start working. Week later mobile internet stops worki g for days, advised need laptop to get it working. Ee account shows 2 months of phone bill when ive had phone gor just 10 days. Then i see "payment received" and presume ee have credited account like they said. I buy apps etc thinking well i can afford it since ee paid my first bill. Days later 105 pounds comes out my account. Im now chared almost 3 nonths bills for 10 days of use. Different info literally everytime i.speak to ee. This has been an absolute nightmare, unprepared for this dd coming out ad payment receibed message on screen and presumed.ee has vleared it with this apparant compenaation credit. Anothet bank charge now and dont have access to the money that was in my account. What is going on!!!! I havent even typed half the terrible and incompetency ive had on yhe phone and in store!
Glasgow EE  
Utter crap, do not use EE, I can never join invites on Xbox, I can never play games on my phone without lag, I need a booster connected to my Xbox for the Internet to even function. "Bacon don't like waiting" they say, seems legit.
  • Satisfaction
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Partridge EE  
There is no international calls! No options to speak with cmr service! Expensive rates!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    3 stars
Lincoln EE  
Horrendous experience trying to set-up a broadband account. A undisclosed technical fault, no idea when it will be fixed, 4 agents one of whom is more interested in leaving for her holiday than helping!!!
London EE  
I had issues with speed initially so I called and expressed my concern and to be fair to EE they sorted it. So those that are having speed issues try getting in touch with them and ask them to sort it.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Derby EE  
Even if I manage to make one single person decide not to join EE then this review will be worth it.

The customer service is appalling; there is nobody competent who can answer your questions, no consistency and the waiting times are reminiscent of the 90's. I was put on hold on and off for over 40 minutes (listening to headache inducing music) for a single inquiry that EE didn't even help me with. Oh and did I mention how rude their technical support is? And if you complain and give them bad reviews in their own 'How did we do today' polls, then absolutely nothing happens.

EE wanted to charge me 230 pounds in cancellation fee because THEY could not provide me with decent reception in our new house. I was furious and after 2 weeks of waiting and shouting and stressing they cancelled my number without giving me a PAC code or compensation for the month I had paid for with zero reception. It is just horrific behavior from this useless company.

I cannot express with words how disgusting I find my EE experience and would never ever recommend them to anyone. Please stay away. Please.

EE: your days are numbered if you continue like this. Just read your own reviews on every site there is and stop robbing people.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London EE  
The speed is relatively ok, it lags terribly and the router needs resetting at least twice a week, not recommended I hate it!!!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    1 star
Acrefair wrexham EE  
When I got with EE I was feeling really unsure about it after I looked at these reviews. I have now had it for 3 days now. I have the 38mb plan and it is great my top speed is 36mb download and 10mb uploads at busy times it is still good 30mb download. People talk about the router not giving a good signal but it is fine for myself. I live about 900 yards from the main connection point so that may help a bit but all round I cant say a bad word at the moment. All I will say is that when I joined I got an email saying my top speed would be 7mb witch is really not good and I was very unsure about it but that is what BT said. I happy that I went with EE and just make sure you can get a good speed before going with them.
  • Satisfaction
    4 stars
  • Speed
    4 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Taverham EE  
Worst broadband speed, customer service, complicated contract length ever seen in my life. Never sign up, you will regret. I was with them over six month and of course paid for nothing at all. Complete waste of time to call the customer service. Seems they volunteering, don't get paid for their time. Rubbish, rubbish, rubbish.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London EE  
yes i made the mistake of joining EE without checking their service review! what a major mistake, will never ever go close to any of their services.
I was with another service provider for 4 years, never rang them for any technical issues related to broadband, not even once in 4 years.

Switched to EE in nov/dec 2015, first month didnt notice much but i think that is where the catch is as they tell you that it take few weeks for the service to be become normal!!!! that is the time when you are out of your rights to leave the service!!!!
The internet is slow during the day, evening/nights. It connects to some sites at time and wont connect to others, total shamble from EE.

People running the service should be ashamed of themselves for such a service! never ever go close to this rip off massive big name under BT umbrella!
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Newport EE  
Recently switched to EE to save myself £7.50 a month for 12 months. Was really not worth it. The speed is awful and that's when you can actually access the internet. Save yourself the hassle and don't go anywhere near EE!! Just got to get out of the contract now and go back to my previous supplier!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Totton EE  
I can't say I've been impressed with EE Broadband at all, the broadband speed/reliability has been great their customer service is terrible! If you're joining them they're great, your best friends but if you have an issue they're far from helpful! I had to wait 3 months for my broadband to become active, then to find I wasn't reviewing fibre, YET I was paying for it, and even after phoning twice to correct it, it was only when I cancelled the TV service, which I'll be reviewing later they've finally reduced it, you get the occasional nice people but overall I'm not satisfied at all. Wish it could've been a better review but.....I can't say anything positive :(.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    5 stars
  • Customer Service
    5 stars
Devon, Dartmouth EE  
No info on speeds as never got connected or received ANYTHING but lies for 3 weeks. AVOID and believe the reviews, do NOT give them the benefit as we did, big mistake. Now left with no service at all and a mysteriously MISSING phone line? Most polite operators talking blatant lies and promise the world but give nothing. Never again and never ever recommended. Keep up the good work EE .
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
newcastle EE  
Do not sign up to EE broadband it's slow really really slow.I have just cancelled my contract after 8 weeks of calling what felt like every other day trying to get them to sort the speed out, but to no avail. The customer service representatives were nice and tried to help but the actual broadband service is useless.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Stoke on Trent EE  
can't believe I opted for EE, the speeds are the worst.
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Oxford EE  
We live out in the country so the broadband and phone line is absolutely awful. No good if you don't live in a big town. Also with them on my mobile and can't get signal in Dromore. NO GOOD FOR COUNTRY AND SMALL TOWNS.
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Dromore, Northern Ireland EE  
If there was a 0 star i would give it to them. Worst company i have dealt with. Their customer service is awful, that is once i eventually get through to someone! I phoned to let them know my contract was up and i wouldn't be going back to them and the man wanted to know why, who i was taking a new contract with what my new contract included and how much i would be paying.. i think that is so so rude! when i told him i found a better deal at o2 he told me i was stupid for cancelling such a better deal.. Terrible!! STAY CLEAR of EE they might be cheap but there is a reason for that! Im now with o2 and never have any problems!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
kent EE  
We switched from sky to EE, our biggest mistake in our life. They said we will have better speed, we have slowest speed so far and broadband stops working all the time. when we complained , they said if there is problem in your home , you will have to pay for cost towards fault!!! Still broadband connection dropping off continuously!!!
Would not recommend EE ever.
  • Satisfaction
    2 stars
  • Speed
    3 stars
  • Reliability
    3 stars
  • Customer Service
    2 stars
Southampton EE  
I would only recommend EE if you had no other option!
When the service went wrong, it took 3 months, 7 visits and 5 days off work to resolve. They closed the fault twice whilst it was still open with BT. As a 'good will gesture', they kindly gave me 3 months free - the same period that it didn't work for.
Shambles of a company that I am transferring both mobile and home accounts from.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    2 stars
Brsitol, UK EE  
RUBBISH!!!

I was lied to in the store and told after the first 30 days if I wasn't happy I could cancel at any point. This was a lie
I was lied to in the store they told me they would handle the whole process of taking over my account for phone, TV and Broadband and it wouldn't cost more than the £100 cancelation contribution they offered. This was a lie, They cancelled my phone and broadband and not my TV I have Paid £200 in cancelation fees which I had to arrange myself for the TV, In addition they told me how great the Broadband is and that it would be better than SKY, Another lie we don't even get 1MB with EE and struggle to even look on Facebook on our mobile phones!!
On top of all of this the customer service has been terrible, I have spoken to a couple of people who are polite and apologetic but most are rude and not helpful in anyway.
EE  
OK guys, I've been putting up with this service for 4 years. I'm done!!! It is totally unreliable. There are days in which is fine. There are days in which it drops the connection 20-30 times (for like a couple of minutes but it obviously messes up any gaming/tv watching) AND there are days in which it drops for hours.
*They sent me a new router. Still bad.
*They told me to unscrew my socket and plug the connection to the test wall socket. Still bad.
*They finally managed to convince me to accept an engineer visit to replace the socket. Guess what, he came today at 8.00. The socket has been replaced ... the connection has dropped so far 9 times in two hours afterwards lol
This company provides an atrocious srevice, Stay away!!!
  • Satisfaction
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
  • Customer Service
    1 star
London EE  
i have had nothing at all since i sighned up with ee, september, not one sales person , kept me updated !!!, of why my internet connection was not live !!!, or why i couldnt use my house land line to contact anyone as that much interference,!!!, threw my line , this is not accetable , and issues currently ongoing ,, they hadnt even turned my "go live date ", on 18th september , this is now 12 April ,, and finally they aknowledged !!!, the igorance of there massive overlook!!!, not still to my attention , am i satisfied with " speed ( if any at all) of my wifi internet connection
irvine ayrshire ka120ub EE  
Running SpeedTest.net
Ping = 959ms
DL = 3.84Mbs
UL = 0.47

Typical Ping time for ADSL is 40ms, Fibre 16ms, I can only assume EE are using Pigeons.

The internet is basically unusable. Been looking forward to the contract ending for 10 months, 2 to go!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Redcar EE  
I can't see videos. My average broadband speed with EE is under 1 MB, sometimes only half that. I spent most of my career in IT, and have therefore tried everything to improve my speeds, to no avail. I am seriously thinking of moving to another supplier.
  • Satisfaction
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Deal EE  
Broadband hasn't been working for months although we've been paying for it. Rang up multiple times to fix it, occasionally there is a polite person but more often than not they are very very rude and terribly unhelpful. If you want to pay for nothing, then join EE. I am a very unsatisfied customer and the workers do not care and do not want to do their job. (As I say occasionally there is someone who tries to help) but normally they are just rude. I am a university student who needs wifi to work but they do just not care. DO NOT JOIN EE
  • Speed
    2 stars
London EE  
router kept slowing down only resolved by resetting. never had the same issue with talk talk. they say must be my house wiring so brought to wall socket that phone line came into house and the same. Then asked me to unscrew this and play with wiring. Which was the same after i did on effect waste ten minutes but talk talk never had me do this. But of course worked great after call just few hours later when the router went wonky again. Think stay away as they are rubbish. Speeds so slow that google took 50 second just to load the google bar to ask questions. Could not watch any movies on now tv as glitched too much unless i reset the router just before watching the film. Never happened with Talk talk. Changing provider but warning others stay away.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Glasgow EE  
Great service never had a problem.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Ipswich EE  
Please for your own safety and mental wellbeing, DO NOT purchase EE Broadband. The speeds that they claimed we was going to get was fine ON THE DAY OF INSTALLMENT. Come a week later and I am finding it a struggle to even stay online for longer than 15 minutes without my download speed dropping to 10MB and under, the broadband fluctuates almost all the time, and it constantly cuts out. EE is without a doubt the WORST experience of my life in terms of internet providers, and even though it's cheap it is STILL not worth buying.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Pearce EE  
Have tried getting a contract out of them for a fortnight now. Have no idea what I have got with them other than an idea from someone at the phone. Have spent an hour to the HelpLine(!!!) to be told then cannot help but that the local EE shop would be able to let me have a copy. They, of course, denied that and put me through to another help line who said they could give me the details over the phone! Still no contract. Came home and tried another number and was again told that a contract could not/would not be sent. Asked to cancel the contract and was told that a cancellation fee would be charged! Haw can they charge a contract cancellation fee when there is no contract? STAY AWAY FROM THEM, they are an internet/phone communication company that does not know how to communicate.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    2 stars
Cornwall EE  
When it works it's fine it a little slow but when it goes wrong you are in deep trouble. The worst customer service ever.
People hanging up on you, consistent lies, poor compensation for loss of service.
You get a different story every time you call - it will be up again tomorrow, it's being fixed now, they've only just looked at..

When it's works it's good but when it goes wrong exist stress, being left on hold, people hanging up on you and lots of lies. Both times it's gone down its been for a fortnight.
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    3 stars
Slough EE  
I took an iPhone 5C contract with EE over the period of 24 months and around 3 months left before this upgrade is over.
EE were doing a good SIM only deal so I contacted them and asked if I could get the SIM only deal now - they refused and tried charging me £50 to do this.
Even though I pay all my bills on time with EE, they still try charging me more money even though I would be taking out another contract with them - makes no sense at all.
When you query any issue with EE, they always say they are from 'X' department and they can't help (obviously because they know they are ripping people off).
Horrible customer service and a rip off scheme.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
None EE  
Please stay well clear of signing up to EE broadband unless you love talking for hours to their rude and incompetent customer service every week. I have talked to staff and managers and frankly there is no hope with the lack of service because apparantly there has to be 30 continuous days of no service for me to be allowed to leave. Even I would have to pay for the privilege. My longest has been over two weeks with no service and they told me it was only valid if I called in every third day or they would assume it was back working.

I am just counting down the couple of months I have until I can cancel the contract and not have to talk to a rep who makes me believe they have finally fixed the problem for all of a day or so (sometimes 10mins) and then the crawling/no service occurs again. I have had days and weeks of no service/slow service and no matter how much I call and I patiently go through the crib sheet of what they want me to do, it is happening again even right now.

Never had an issue with BT, Talk Talk, Sky before so it is not the house as EE loves to blame. I unfortunately fell for EE cheap one off price which I paid upfront. The company is a corrupt and simply disgusts me. Provides no service but is happy because they have taken my money.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London EE  
By far the worst company I have ever dealt with. Customer service is criminal, and they have cost me enormous amounts. Avoid at all costs.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    4 stars
  • Customer Service
    1 star
edinburgh EE  
Had EE fibre broadband since March 15, was a nightmare getting connected and being past from pillar to post when speaking with customer services.
It was finally connected and it's soooo slow! Constantly cuts you off, you can't seem to have more than 1 person online at once or it just leaves you at a stand still. Not easy with a 13 year old who loves gaming!
We persevered this long and have now decided to change suppliers..
Can get much better service and connection elsewhere for the same price of not cheaper.
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Fife EE  
It was ok when I first bought it about a year ago, but now the internet speeds vary a lot

Frequently when trying to watch live TV or movies, we either have buffering or cannot get the programmes at all.

When I called EE they just told me to go online and see what I could find out

Very disappointed
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    1 star
huntingdon EE  
Months of intermittent broadband...several engineers called none of them resolve the issue. Each stating I need another engineer....which I have to call for. Each time I call I have to go through the same tests as the operator is reading a script all for me to book the next level engineer! Surely they should manage this internally and get it sorted. I pointed out that my charges are higher than that currently available and for a far poorer service...operator avoided the discussion. Worst service ever....will definitely be going elsewhere absolutely fed up with the ee muppets.
DO NOT USE EE FOR BROADBAND OR MOBILE.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Leiceater EE  
Have been with EE for a few years now, across multiple addresses. Every move has been fine, only ever one issue when we moved to the current address where the line was faulty. It took EE 1 day to send an engineer out and then everything was fine. We have just come up for renewal so thought we would upgrade to fibre (loyalty deals rock btw!), which i'm happy to say is getting around 35-37mbps compared to the 16-17 on standard. We are pretty close to the exchange and the lines are probably only around 4-5 years old so that helps, but i can't fault EE to be honest. PS i work in IT but no its not for EE! :)
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Nottingham EE  
Do not go with EE standard broadband. It is terrible, Netflix, YouTube etc are un useable. Customer service useless and it has cost me a fortune as the kids are constantly going over their mobile data plans because the broadband is forever cutting out. Had Talktalk broadband previously (all the same cables, connections etc) and it was ten times better. Feel like I've been robbed and conned by EE
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Widnes EE  
Already EE mobile customer and agreed to fibre broadband, mainly because much cheaper than BT. Then read these reviews. Shock, horror! Thought of cancelling, but didn't.
Anyway, service connected on right day, speed 3or4 times faster than previous and amount of first bill as promised! Early days but flying start.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Chillerton, Isle of Wight EE  
EE is run by corrupt employees who will lie to the teeth to get you to commit. They claim having own fibre network and don't, they claim speeds which isn't there, they change contract without evidence, they claim things does not exist, then even make false appointments. very bad people indeed.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Launton EE  

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