EE Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    2.6 stars
  • Speed
    2.2 stars
  • Reliability
    2.5 stars
  • Customer Service
    2.8 stars

Based on 7710 customer ratings since 2015-09-28 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

913 Customer Reviews for EE

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Reviewer Location Reviewing Date Ratings
I called EE twice this month asking whether I can move my broadband onto my housemate by calling them. They told me twice it was an easy quick process. I called them today and they said I had to send them a formal letter !!! I canceled my contract completely. Never again.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Aberdeen EE  
Always when I try to call customer service I wait for 20-30 minutes on the line until I get through. The representative promised to call me back 2 hours later but he didn't so I had to call them again and wait on the line for another 30 minutes. This looks like a standard way of trying to get through. Frustrating.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    4 stars
Aberdeen EE  
I have moved houses a year ago and my isp at my previous property was plus net, due to location I was never able to have fiber and had regular ads listed but the speeds were great 15-17 mbs. After move I decided to try a different provider BT, I must say the speed wasn't as good as plus net but it was acceptable for 2 people house hold. After a year my contract has expired and yet again I have changed isp, because bts customer service is just... lacking? Anyway I got an ee contract for 18 month. Now I feel like I'm a mug! The speed is very low, higher than the guaranteed speed of 2 mbs, but still low for 21 century! Connection constantly drops to the point that I'm not able to stream movies anymore. Today I'm going to try to get in touch with ee yet again after doing all sorts of troubleshooting last night (some of them are just ridiculous). In short, never get ee's adsl. It is simply rubbish and I'm now stuck with them for another 17 month.
London EE  
Absolutely rubbish!regret change Bt to ee. Terrible slow . Cant do anything even with only one device connected work in the late night. Awful customer servise
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Shipston EE  
DO NOT GO WITH EE BROADBAND
First alarm bell was having a date to switch, but it didn't until a day later meaning I had no broadband for 24hrs. I work from home so lost £95. Once up and running the speed checks looked good but while working it kept dropping out, and while streaming it constantly buffers and has poor quality. We spent hours and hours on the phone with EE. One particular time they did a diagnostic check with completely killed the broadband, again. Another £95 gone from my wages! (I had taken all my holiday so had to take unpaid leave) when we called back we were told its was BT's fault, so they logged a fault. On a third phone call we got through to a tech team at EE who reconnected the broadband and told me that it was (without a doubt) the call centres fault I had been cut off. The tech guy was absolutely fantastic and it did help but it's still not fixed. I can't watch Amazon TV as it buffers every 2 minutes with 'insufficient bandwidth'
We have cancelled our contract and I wish I had never joined them.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Norfolk EE  
If you have the misfortune of getting the Indian call centre (ICC) EE customer service are painful. A call will take twice the normal amount of time it would otherwise.
Connection was awful - broadband kept buffering on all devices
After calling to complain the ICC cut the connection for our BB completely.
EE ARE TRULY BT LEVEL APPALLING FOR BROADBAND. FOUND SKY FAR FAR BETTER
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
  • Customer Service
    1 star
Norwich EE  
Have had the most horrendous day trying get through to ee I had cancelled a new order cancellation didn't go through I am fuming with ee and never want to deal with them again, there are always problems trying to get logged on to your account, customer service shabby to say the least.
  • Speed
    1 star
Kent EE  
What on earth I went with ee for. for nearly two years I have off and on problems. even when fixed it works just for a few days and same old story starts again. Absolutely poor and horrendous service. When they say they will be sending the technician to fix it no body turns up. and upon query they say their system is down and cannot say anything. Good bye ee at the earliest opportunity. If you have a stress free life then join ee for stress.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
kent EE  
Internet is super slow, constant lags. When you call customer services you wait at least 20 minutes (on more than 1 occasion) to speak to staff who keep you on the phone for over an hour trying things you have already tried (Switching on and off... come on). Promised calls backs that never happen. Ending up cancelling and going with another company. Terrible
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
SCOTLAND EE  
I have EE at home and also at a studio address, 30 minutes away. I experience dreadful internet speeds in both locations - I frequently get no pages loading for hours at any time, whether on laptop or phone. On phone, the instant I turn 4G on instead of wifi, the pages whip up. I have no issues with EE for 4G and phone reception but their internet is utterly useless. I will revert back to Virgin as soon as my year expires.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London EE  
Broadband speed is slow as dial up. I am unable to view anything but text online. Images can take around 5-10 seconds for each one, and can't watch youtube videos unless I want to wait half an hour.

Frequent disconnections.

I have had to resort to tethering from my mobile internet, which has been very costly.

I live in central London, near tower of London, right among businesses with high speed internet. There is no excuse for the poor service.

Cancellation is very difficult, they put you on a queue for half an hour or more.

Avoid this broadband provider, its appalling that they're allowed to operate.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London EE  
It took me a month of being on the phone for hours at a time being lied to by numerous customer service agents in a foreign call centre to get my broadband finally working after a fault on the original connection. And now it is up and running I'm getting speeds of 5mbps at peak times which means the internet is pretty much useless. I'm just waiting until I have a spare 2 hours and some saints patience before taking the plunge on another ordeal with customer service
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    4 stars
North devon EE  
Engineer sent to wrong address
5 weeks to get a connection and 42 phonecalls
Damage done to business
They never have any clue what the issues are with the service
Takes a day to upload 5 minute video
Engineers do not show up
Call centre is AWFUL
Despite having no service call centre informs me they will charge me hundreds of pounds to leave and they can leave me without a service for up to a month before I can break the contract
Awful company - the worst
I pay over £80 a month for the pleasure
Still sending DPA and personal information to my old address
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Leicester EE  
not happy with EE at all, started off at 1mb/sec and its got worse over 6 months and down to 0.01 mb/sec might as well just have dial-up!its like being back in the 90's.
I would'nt recomend them to anyone.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Damerham EE  
Ok so just to pre-warn everyone in advance, do no use EE for your wifi they are shocking. The wifi is so slow and ours stopped working for a month during which I called them almost every day and was spoken to very rudely. I was told I would receive proper compensation for the time I wasted and the time without broadband. I was offered £2 compensation. £2!!
So I really wouldn't waste your time by going with them, look online for some good deals first.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London EE  
What a disgraceful company ee really are. After having nothing but issues ee have arranged 5 engineer visits , not once have they showed up - instead you jist sit and wait for nobody. I then moved home and yes you guessed it no boradband went live or phone line on our moving date. 3 weeks later it finally goes live. So i submit a complaint about 5 missed appointments and i wanted compensating. So my complaint is ongoing and after 7 months of lies i got a solicitor to contact them ,they suddenly spring into action, no only joking! They just lied my to solicitor, eventually i get a call offering compensation way off the value im out of pocket. Then today after being told on the phone under no terms would they stop or suspend my service whilst thu resolve there issues with me. Low and behold today my broadband account was ceased. After only speaking to ee every other day and being reassured everything is fine they goe and do this to us.. Ive never known such disgusting customer service in my life. They promise the earth but cant deliver any honestly at all. I am at my wits end with ee. Its just incompetance above and beyond.spent all day being cut off and left on hold. I achieved nothing except speaking to 11 people and getting myself so wound up with there shambolic call centre. Any help would be appreciated .

Im not a violent man but my god id love to scream in their ceo's face and give them a full feeling of they have made me feel. They thus now threaten me with contractual charges for ceasing my service which i never asked to be ceased.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    1 star
Leeds EE  
absolute rubbish .didnt know it was part of bt stay well away not worth the problems
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
  • Customer Service
    1 star
stoke on trent EE  
I'm using ee from the last 2years first year is very good but now from the last 12 month is not working well connection is automatically gone all the time and after 5 mins it comes again and now speed is also very slow all the time the lights stop blinking on the modem and come back again i can't even watch any vedio on YouTube due to poor connection and low slow
Alton EE  
ee are a joke. ee told me i will get 12 to 14 meg. i get 0 to 8 meg
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
b26 2tl EE  
Was told this was the fastest system.Lost count of the amount of times I either lost coverage or speed was very slow
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Monmouth EE  
Credit where credit is due, I've never had a problem with EE as phone provider. That's why I joined up with their broadband, just used their home move service and every person I spoke to was Extremely helpful can't fault then to be honest. Every issue has been dealt with quickly and professionally.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    3 stars
  • Customer Service
    5 stars
March EE  
Worst internet company ever. Internet speed consistently slow. So slow that you can't have a conversation on Skype even without a video. Useless.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Glasgow EE  
If you have children DO NOT GO WITH EE.

I have had such a nightmare trying to put parental controls on the boardband.

they offer a year's worth of norton protection. which is so stupid and wrong because your in a contact with them for 18 months. after that you have to pay for your own protection.

With norton, you have to spend time downloading norton onto every single device. if teenagers have friends over with mobiles, tablets etc, they will not be protected!

Sky puts a direct block on the router. however, EE does not do this. After calling up 6+ times and evenually getting through to someone who knew what he was kinda doing, we got into the router controls but you can only block keywords.

I am thinking about paying the 220 pound cancellation fee to go with a provider such as sky that does block 18+ sites through the router so everyone going into my home is safe.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
kemp EE  
Switched from Sky was promised seamless transfer. Sky disconnected at 0430 5th May 2016 - No EE line activated.
Contacted EE Customer Service line faults do not open until 0800 - speaks volumes.
DO NOT CHANGE TO EE
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Sole Street, Kent EE  
After having trouble with other companies want to share my experience on EE broadband. I have been their customer for around 4 years and have never experienced any problems. Speed was great, customer support was quick and friendly, prices were efficient. Would definitely recommend them.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Canary Wharf EE  
Absolutely disgusted. I have made a deal on 19/05/2016 for fiber optic broadband and phone line. Phone line swapped from BT to EE on 04/06/2016. Than I was waiting for the broadband. They send an ADSL router but settings were for fiber optic. Than I spend at least two hours every day to call them. explained them about their mistake, took all the apologies possible and than they said it will take 5 working days to have a new router. Finally arrived but surprise: same ADSL router wit the same settings for Fiber Optic broadband . And of course not working on my line as the previous one. So I called them and I have cancelled everything. Few days later a direct debit from my account as payment for the broadband. I called the bang and I asked for an indemnity claim for the full amount.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Lincolnshire EE  
Absolutely disgusting wish I had never got this broadband have been with T-Mobile for a lot of years and ee too customer service is disgusting managers are not
Much better I can't wait for contract to end better than that hopefully someone will take ee over
Essex EE  
Disgusted at the speed of my broadband, hardly reaching 0.3mbps. Each time I complained had to go through routines and wait for days to get it working to nearer 5mbps which they are onliged to give just to find that the speed reverts to under 1mbps oin a couple of days. Every time I contacted they were suggesting I should upgrade to fiber optics with additional charge. What is the fuarantee that the speed will be better? They have nothing to offer other than sweet talks when you complain
northwood EE  
I was convinced in an EE store to change my home broadband, TV and phone line to EE, it will be cheaper and seamless, I was told.
All the equipment was delivered and I had it all connected, it was a case of unplugging my old equipment and plugging the EE equipment in.
IT HAS NEVER WORKED
I have spent countless hours on the phone to EE trying to resolve the problem, being told one thing then another, first there was a condition on the line, then they had told me the go live date was wrong – a month later I still have no TV and no broadband.
I tried on a number of occasions to cancel the service but end up having to argue my case with someone who “wants to resolve the issue”.
I have now gone back to BT but have to wait another week to be switched on. I have no idea what will happen then as I’m sure that EE have somehow messed up the line in the switch over.
To add insult to injury EE took £80 out of my bank account today, after another hour long phone call I’m told that these charges are for the broadband and setup fees for a service THAT HAS NEVER WORKED!!
These charges were taken even though there was an £80.45 credit on my account, I’m told that I will have to phone up again when my BT goes live to request a refund.
I can quite honestly say this is the worst experience I have ever had with any company – The people you talk to in the call centres are as helpful as they can be but that is no compensation for the awful, awful service that this company provides.
I have been with EE for many years and we currently have 3 phone contracts with them, I was expecting a good service from them what I got however I got the worst service in history. I have been without broadband or TV for a month now. Everything about this has been a world of pain, inconvenience and cost – I’ve yet to find out how much all these many, many phone call will cost!
DO NOT GO WITH EE!
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Bristol EE  
Had standard ee 17mbps broadband installed on 29th of july 2016 its now 23rd of august and ive had very slow speeds buffering constantly for first 10 days then after 10 days the router would go off and take aroud 1-2 hours to come back on and then slow again for about half an hour before it decides to go off again for another 2 hours was told it was line issue then router issue then line again now a new router is on its way so far very poor customer service unusable unstable slow internet my god i made a big mistake going with ee and im stuck in contract for a year with this company dont make the same mistake i did its gonna cost me to get out of contract now but i think it will be worth it absolutly shocking
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Beddau EE  
The most pathetic broadband ever. I'm so frustrated by the constant disconnections, ruins all my progress. takes hours and I mean literally hours before someone answers the phone if you want to make a complaint. They promise call backs but yet to receive one. Regretting my decision to leave BT.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London EE  
ee are a absolute joke, intermittent broadband since joining them in July 2016, appointment arranged for an engineer To call and fault find ... no engineer
Another appointment made .... Still no engineer. Time wasters.
Service is unacceptable me customer service doesn't exist
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Nottingham EE  
Have had EE broadband for nearly 2 years now, DSL for the first few months and then Fibre for the last 18 months.

Speed and reliability is excellent. I get the full speed of the 80(76)/20 product and line stability is perfect.

The only fault I've had was an external issue where the voice part of the line stopped working for several weeks, resulting in EE refunding that month and line being fixed within 4 hours.

Hardware is reasonable, although I do use my own wifi repeaters and turn the EE hub wifi off (purely so I can site the wifi signal optimally in the house).

Free Norton 360 (now Internet Security) is a nice bonus too.

No complaints from me at all, and I'd definitely recommend EE for broadband.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Newcastle upon Tyne EE  
I'm disgusted with the service and lack of communication from EE. I would never ever pick them again for a broadband service. Speed is horrible. No more than one person can use the net. Overall utterly disgusting and inexplicably bad service. I'm appalled.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Dundee EE  
OMG why did i change to EE the speed is like dial up. I need to try and get out of this contract as service is not as described.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Inverness EE  
So disappointed with EE broadband. Have been with Sky for years and years and got talked into changing to EE when my mobile contract came up for renewal. So wish I hadn't! Fed up with constantly seeing "no internet connection, no internet connection"
Had to wait weeks for an engineer to come out to tell me that there is nothing wrong, it could be the BT line and if they find no fault I will have to pay. Can't wait for my contract to end!!
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
  • Customer Service
    1 star
London EE  
At the suggestion of one of their call center employees, I changed from copper to fiber-optic , not knowing you needed to change the router (the employee didn't tell me). When the system went down as they had changed the system I called the tech people in India, who were very good and promised to order a new router, which of course never arrived.
I phoned 5 different call center people over a period of a month asking for a router, it never arrived. On the sixth time I spoke to a lady who reviewed the account and exclaimed that the situation was rubbish, and understood why I was moving to BT.
BT told me when the router was arriving, and when I was going live, both exactly to the date.
To add insult to injury Orange have now taken a month's rental from my bank account even though I've not had broadband from them for nearly 3 months. I've now phoned their center in Dublin twice to get my money back but so far failed at the first hurdle.
Wouldn't touch this lot with a barge pole.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Tewkesbury EE  
Its very crap! The internet is always down and when it's up and it's so slow I might aswell not even use it! So annoyed!!!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Wirral EE  
okay if you never need to use customer service...
broadband worked well but would be throttled at timees.

i had an issue and called the customer service which was based in india. only wanted to make a minor change and they were utterly incompetent. Sending from department to department and then in the end saying the classic "our systems are down can you call back"

with so many other companies out there i've decided to just cancel my broadband with EE for one with actual customer service.

  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    2 stars
bradford EE  
I would like to say how disappointed I am with EE.
I have reported faults several times and kept getting fobbed off. On my third call an engineer was booked. I received a text confirmation almost immediately. I was not surprised no one turned up.
You sent me a text survey in which I slated your help desk. You did not respond to it.
As a result I have switched providers.
True to form you have not been in touch once since, you have even cancelled my broadband 3 days before the new one starts!
Rest assured my grievances will be posted on any public media site I can find and will be advising as many people as possible to stay clear of EE.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Harrogate, a North Yorkshire EE  

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