Origin

Truly unlimited broadband from an award-winning provider established on 2011

  • Award winning broadband
  • 24 hour UK-based technical support staff
  • Truly unlimited usage on all broadband packages
  • Free installation and router delivery
  • Option to make big savings by paying for a year or more upfront

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Origin Broadband
£18.99 per month
12 month contract

No upfront cost

  • Truly unlimited usage
  • Up to 17Mb download speed
  • Save £55.39 by paying up front!**
  • Optional upgrade to an AC-rated wireless router available
  • Only pay for the calls you use
  • Free connection
  • 12 month contract

Buy now

Origin Fibre
£25.99 per month
18 month contract

No upfront cost

  • Up to 38Mb download speed
  • Up to 10Mb upload speed!
  • Truly unlimited usage
  • Save £42.83 by paying up front!**
  • Optional upgrade to an AC-rated wireless router available
  • Only pay for the calls you use
  • Free connection
  • 18 month contract

Buy now

Origin Max
£29.99 per month
18 month contract

No upfront cost

  • Up to 76Mb download speed
  • Up to 19Mb upload speed!
  • Truly unlimited usage
  • Save £39.83 by paying up front!**
  • Optional upgrade to an AC-rated wireless router available
  • Only pay for the calls you use
  • Free connection
  • 18 month contract

Buy now

** Select Supersaver Deals to make huge savings by buying broadband and line rental with one upfront payment for 12, 18 or 24 months.

Reasons to choose Origin Broadband

  • Affordable standard broadband - standard broadband from Origin is free. You only pay the monthly line rental.
  • Make big savings on Supersaver deals - you can save up to 30% off the total price by paying for broadband and line rental up front
  • Fibre packages available - there are two fibre options, with speeds of up to 38Mb and up to 76Mb.
  • Fast upload speeds available - upload speeds on the top end fibre deal are up to 19Mb.
  • Free fibre installation - installation is free, including for fibre broadband.
  • 24-hour UK based tech support - get the help you need with Origin's phone and email support.
  • Free router included - all deals include a free router with free delivery.

Possible Downsides

  • Longer fibre contracts - fibre broadband is only available on an 18 month deal.
  • Best value deals come with high up front costs - to get the cheapest deals you must be able to afford to pay a large sum in advance.
  • Line rental pricier than many rivals - Origin's monthly line rental costs more than some other providers.
  • No frills service - few extras are thrown in beyond the essentials.

Features at a glance

  • Up to 17Mb on standard broadband, 76Mb on fibre

  • 12 month contracts on standard broadband, 18 months on fibre

  • Truly unlimited usage allowances on all packages

  • Free connection and router delivery

  • UK based customer and 24/7 technical support

  • Free broadband hub

  • Only pay for the calls you use as standard, Evening + Weekend and Anytime packages available

2.3 stars
  satisfaction rating based on 900 customer ratings since 2016-08-27. See more Origin customer ratings and reviews.

Details last checked on 2017-08-15

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Origin.

Customer Ratings Summary

  • Satisfaction
    2.3 stars
  • Speed
    2.2 stars
  • Reliability
    2.3 stars
  • Customer Service
    2.3 stars

Based on 895 customer ratings since 2016-08-27

Show all time ratings

Add your own review of Origin

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
I would give no stars if possible, never received such a bad service if you email they ignore you I have spent hours on the telephone trying to get trough. Money taken out of the bank and no service provided, day light robbery.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Customer Service
    1 star
Woodhall Spa Origin  
40 minutes on hold and counting. Mobile expenses too as phone line and wifi not working!!!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Birmingham Origin  
DO NOT BUY!
My router was set up and didn't work, when I phoned them for help I was left on hold for 2 hours then the calls dropped, emailed several times with no reply and tried texting the company. Still no word back, however took my money with no service. Do not waste your time with this company.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
falkirk Origin  
Appalling download speed (1.3mbps) and the worst customer service I have ever experienced. Don't waste your money.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Kinross Origin  
Worst and misleading customer service that I have ever experienced. They Will take at least an hour to answer when you ring customer service. Very unhelpful staff with no knowledge about the industry. Never trust them by just seeing the cheap prices they offer. They will definitely give you intolerable levels of hardship.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Kettering Origin  
Unfortunately I have trapped in an 18 months contract with Origin broadband+land line. I pay £29.99/Pcm for the maximum speed (76mb) but are experiencing internet disconnection frequently. The only way to ask for technical help is calling there service centre!!!
Very poor customer & technical service!
They keep you on hold for more than one hour to listen your claim!
It takes a few weeks to send an engineer to solve the issue. They claim base on the contract they have 8 weeks time to resolve technical issues!!! So you have to appreciate if they resolve it earlier than 8 weeks!
Their web site has no customer service at all. Just advertisement!!
They have no parental control/child safe mode and don't think it is necessary for home users!!
I don't recommend it at ALL.
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    1 star
Ruislip Origin  
Service has been awful since swapping to Origin from BT to save money. Line rental's included but what I wanted was a reliable broadband service. I haven't had this at all. Downloads are at a snail's pace and worst is the connection fails at least 3 or 4 times an evening. Been through so many calls to their "support" with this so irritating voice at the other end whilst the calls have been on hold for ages. No change though. Reported it to OFCOM a month ago but they haven't come back to me. Don't waste your money on this scam company. I'm going to switch back to BT or move to Virgin now, even though I paid up front for a full year.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
LEICESTER Origin  
I HAVE NEVER DEALT WITH A COMPANY AS POOR AS THIS BEFORE.4 HOURS TO GET THROUGH BY PHONE. MY INTERNET KEEPS GOING DOWN. I SIGNED A CONTACT FOR 16.99 X 12 MONTHS FIRST PAYMENT WENT OUT ON 15TH JULY BY END OF JULY THEY TRIED TO ACCESS MY ACCOUNT FOR AN ADDITION 40 THIS WAS NOT IN MY CONTACT AFTER TRYING TO DEAL WITH THIS FOR OVER 6 HOURS I GAVE IN RANG MY BANK EXPLAINED THAT IT WAS FRAUD AND MY BANK HAS STOPPED EM ACCESSING MY ACCOUNT.... PLEASE BE AWARE THAT THIS COMPANY WILL ACCESS YOUR ACCOUNT AND TAKE WHAT EVER THERE LIKE PLEASE BE AWARE WHEN SIGNING UP AND GIVING YOUR BANK DETAILS OUT. THIS COMPANY IS PART OWNED BY TALK TALK AND TALK TALK ARE NONE FOR THIS..
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Sheffield Origin  
Do not use this service unless you want to spend your life on hold. Appalling customer service. They answer the phone for sales, but not for anything else. I have no faith in them.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Tavistock Origin  
Just transferred to Origin broadband and line rental and getting through to customer service is a very, very long call with a frankly irritating hold messenger. The hold music is OK but as you wait a longtime it is on a loop. The second query was rectified regarding a debit made which should not have been but left feeling mildly aggrieved as on both occasions the situation could have been avoided with better communication from Origin thus negating the need to wait on hold for over 30 minutes.
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
LONDON Origin  

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Sky Q Hub

Why getting a new router can speed up your broadband

Posted on 2016-11-22 11:35 in News Features Virgin Media Origin TalkTalk Zen EE Vodafone Plusnet Sky BT

If you find broadband speeds confusing, you're not alone. What speed broadband providers advertise and what you actually get are rarely the same thing. The ASA has recently announced that it will be taking steps next year to bring clarity to the entire issue.

But that's a way off. In the meantime there are steps you can take to ensure you achieve speeds closer to what you were expecting.

You may not know that your Wi-Fi router can have a massive impact on the internet speeds you get throughout your home. Since the provider supplies the router we tend to assume that they're automatically good enough. But that isn't always true - sometimes they're old or slow, and not capable of handling a superfast broadband connection.

In these cases, upgrading to a more powerful router can help speed up your broadband dramatically.

How a new Wi-Fi router can help

Let's start with the technical bit.

The performance of a router is determined by the wireless standard that it uses. The best modern routers use the latest standard, called 802.11ac. It's the fastest available, and it runs on the 5GHz band which is clean and interference free.

802.11ac superceded the 802.11n standard. This is much slower - perhaps half or even a third of the speed - and it commonly runs on the 2.4GHz band which is much more prone to interference from other electrical devices in your home. As a result, the signal is not just slower but it gets much weaker the further it travels.

The router as a bottleneck

Many broadband providers supply an N-rated router with their packages, and it may not be up to the job. Tests show that 802.11n routers have a real world top speed of 50-100Mb, at close range. At a distance of 20 metres, and with a few obstacles like walls and floors in the way, that speed can be slashed in half - or worse.

So, if you've got a high-end fibre package and are getting speeds of 50Mb or more, then an N-rated router simply won't cut it. Your broadband is faster than your router, and the router becomes a bottleneck. Even on an entry-level fibre deal, with speeds of 25Mb, you'll be pushing it. You might find you get good speeds downstairs, but that they fall off sharply in the bedrooms.

In both cases, upgrading to an AC-rated router is likely to give you a major speed boost. The exception is standard broadband. Here, the speeds top out at 16Mb, and in practice are usually somewhat slower. An N-rated router should be able to handle this.

An easy way to check if you're affected is to use our free Speed Test tool. Stand next to your router and run the test on your laptop. Then head to the furthest corner of your house and run it again. If there's a major discrepancy in your results then it could be a sign that you need to upgrade your router. (Or it could mean you need to find a better position for your router.)

Do you need a new router?

You can see why a slow router can mean you don't get the broadband speeds you were expecting. So do you need to upgrade?

When you're shopping for broadband deals, all our comparison tables have icons to show what kind of router you're getting. Click the More Info button to see whether there's an option to upgrade to a better router when you sign up.

What router do you get?

  • Many of the major providers now supply AC-rated routers with all their packages. This includes TalkTalk, Vodafone and Virgin, while Sky also provides the new Sky Q Hub if you are a TV customer.
  • BT, Plusnet and EE supply 802.11ac routers with their fibre packages, and N-rated routers with standard broadband. BT offers a paid upgrade for standard broadband customers, but the other two don't.
  • Origin customers get an N-rated router, and need to pay at checkout to upgrade to a faster AC-rated unit.

If you've been with a provider for some time it's possible you're still using an older N-rated router and aren't getting the fastest possible speeds from your broadband. In this case it's worth checking with the provider to see if they'll swap your router for a newer model for free. Some may give you one in exchange for you signing a new contract. Just make sure you know exactly what you're getting, and that you aren't charged or placed on a new contract without knowing.

Lastly, a handful of providers, including Plusnet, Zen and Origin, allow you to use own router, so you can shop around and check independent reviews to get the best model for your needs.

The router is a frequently overlooked part of the broadband service. It's natural to assume that broadband problems are the fault of the provider, but the reality is that if your router is too slow you can easily be cutting your internet speed in half without even realising.

Give your router a quick check now to see if you would benefit from an upgrade.

Comments

Student Broadband Guide

Find the best student broadband deals for 2016

Posted on 2016-09-13 14:31 in Features Offers Origin BT Sky NOW TV Virgin Media

Good broadband is one of the essentials of student life. You need it for coursework and research; you need it for Game of Thrones and pulling an all-nighter on Call of Duty. But with so many broadband packages to choose from, how do you decide which to go with? What factors do you need to be aware of, and where can you find the best student broadband deals? Let's take a look.

When searching for broadband for your student accommodation you don't just need the best deal, you need the right deal. It's important to get the right length of contract - if you finish uni next June you don't want to still be paying for your broadband in August - and you also need to think about what speeds you need. A student house with two people will have vastly different internet requirements to a house with eight people.

Our newly updated Guide to Student Broadband can help you with this. It's got all the advice you need, and will also point you towards the best offers around.

Top student broadband offers 2016

Fortunately, many providers offer exclusive deals for students. They come with nine month contracts - to cover you during term time and no more - and include superfast fibre broadband options. Here's our pick of some of this year's best student offers.

  • Sky Broadband Unlimited for Students: a nine month contract with completely free standard broadband with free connection - you only pay line rental!
  • BT Unlimited Infinity for Students: nine month contracts on up to 52Mb and up to 76Mb fibre broadband, with free access to BT Sport and a £25 Costa gift card.
  • Virgin Media VIVD 200 for Students: for the largest or most demanding households you can get up to 200Mb fibre broadband (so long as you're in a coverage area). Cheaper 50 and 100Mb packages are also available.
  • Origin Broadband: Origin's basic broadband service isn't a student special, but it is one of the cheapest deals around. Get 12 months of internet access for free, paying only line rental.
  • NOW TV Fab Fibre with TV pass and Calls: NOW TV offers up to 38Mb fibre broadband with no contract - you can cancel at any time. You get a TV pass, too, with your choices being Entertainment, Sky Cinema or Sky Sports.

Check out our Guide to Student Broadband for the lowdown on all these deals and many more, plus answers to any other questions you might have. Keen video gamer? Want to watch Premier League football? Need mobile broadband on your laptop? That's all covered, too!

Comments

Origin Buyers Guide

Can I get Origin Broadband?

Origin Broadband is available UK-wide, using a combination of the Openreach network and its own equipment depending on where you live.

In most areas you'll get Origin Broadband through Openreach, but across parts of Yorkshire the provider has installed its own equipment in telephone exchanges. The price is the same whichever you get, although performance may be different.

What packages are available?

Origin Broadband offers three basic packages:

  • Origin Broadband: standard broadband with download speed of up to 17Mb, truly unlimited usage, on a 12 month contract
  • Origin Fibre: mid-range fibre broadband with download speed of up to 38Mb and upload speed of up to 10Mb, truly unlimited usage, on an 18 month contract
  • Origin Fibre Max: high-end fibre broadband with download speed of up to 76Mb and upload speed of up to 19Mb, truly unlimited usage, on an 18 month contract

All the speeds are advertised as 'up to' due to the number of factors that can affect broadband performance. Check out our guide to broadband speeds for more information on this.

All the services are unlimited, with no download limits, fair use policy or traffic shaping. Installation is free (as long as you don't need a BT line installed), and you also get a free Asus DSL-N16 wireless router. No phone call allowance is included with the deals, although there is the option to add one when signing up.

In addition to these, Origin has four Supersaver deals which offer significant savings over the standard deals:

  • Origin Broadband & Line Rental Supersaver 12: pay up front for 12 months of unlimited standard broadband with download speed of up to 17Mb. Works out 20% cheaper than paying monthly for the same package
  • Origin Broadband & Line Rental Supersaver 24: pay up front for 24 months of unlimited standard broadband with download speed of up to 17Mb. Works out an impressive 30% cheaper than paying monthly for the same package
  • Origin Fibre & Line Rental Supersaver 18: pay up front for 18 months of unlimited fibre with speeds of up to 38Mb. The deal is 15% cheaper than paying monthly for the same package
  • Origin Max & Line Rental Supersaver 18: pay up front for 18 months of unlimited fibre with speeds of up to 76Mb. The deal is 19% cheaper than paying monthly for the same package

For each of these deals you pay a single lump sum in advance, rather than paying monthly. This brings you savings of between 15% and 30% depending on the type and length of package you choose. The other details remain the same, including the free router and unlimited usage allowance.

Which package should I choose?

What speed do you need? And can you afford to pay up front? Those are the questions when choosing the right Origin Broadband deal.

All of Origin's packages have similar features and terms - they're all unlimited, for instance. The lengths of the deals range from 12 months to 24 months.

The most important thing is to pick the right speed. If you're in a smaller household or have relatively less demanding requirements, the standard broadband package may be good enough.

If you're in a larger household with people watching Netflix, playing Xbox online and downloading large files all at the same time then a fibre package is likely to be better suited to your needs. If you use cloud storage or share a lot of media content online, the faster upload speeds of the top end package might benefit you.

After that you should decide whether you are willing and able to pay the full cost up front. If you are then choosing one of Origin's Supersaver deals is almost a no-brainer - you can knock up to a third off the price compared to paying monthly for the same service. However, it's important to be aware of the potential risks.

When taking a Supersaver deal you're buying your internet access outright for an allotted period of time, rather than subscribing to an ongoing service. So if you've signed up to a 24 month deal but find yourself wanting to switch providers early, you cannot just buy out the last months of your contract at a reduced price as you would on a normal deal. You've already paid: you can switch, but you won't get any sort of refund.

This puts you at the mercy of any changes that occur over the length of your deal. This might include changes in performance levels or customer service, or even bigger things. It's not totally uncommon for smaller providers to be bought out by larger ones. Meanwhile, other providers offering faster and more attractive services could become available in your area. You should think more carefully about the 18 and 24 month pre-payment offers - are the savings worth the potential risks?

Points to consider before you choose:

  • How many people will be using your internet connection, especially for streaming or downloading?
  • Are you happy to sign a longer contract, or would you prefer a shorter one?
  • Would you prefer to pay the full cost up front instead of monthly?
  • Is speed or price your biggest priority?
  • Do you upload a lot of large files to the internet, such as video files?

Compare all Origin packages.

What do I get when I sign up?

It's important to know what you'll get when you join a broadband provider. In the case of Origin Broadband, extras are a little thin on the ground.

  • Asus DSL-N16 wireless router - Each customer gets a free N-rated Asus router, with free delivery. The router itself is relatively basic, but should be good enough to provide top speeds for all the packages. There is the option to upgrade to a more powerful when you sign up.
  • Free installation - Installation is free for the standard and fibre packages when migrating from other providers. You will be charged, though, if you need a new BT line installed.
  • 27/7 UK tech support - Origin's tech support is based in the UK and available 24/7, 365 days of the year. You can contact them via phone, email or even Twitter.

What are the benefits of Origin Broadband?

Why sign up to Origin Broadband? Let's take a look at where they shine.

  • Very cheap standard broadband - Origin's standard broadband offering is free. You only need to pay line rental.
  • Great value Supersaver deals - You can make major savings by paying up front for broadband and line rental instead of paying monthly.
  • UK based tech support - You can get any problems solved quickly with full, free tech support based in Yorkshire.
  • Truly unlimited - All of Origin's packages are truly unlimited. With no usage limits and no traffic shaping you can use the service however you choose.
  • Fast upload fibre available - The fibre packages have potentially fast uploads speeds, making them a good bet for more demanding users.
  • Referral benefits - Recommend Origin to your friends or family and you'll get a £25 off your bill when they sign up.
  • Award winning - Origin Broadband has won numerous awards, including for its investment in its network.

What are the drawbacks of Origin Broadband?

No-one's perfect. What possible downsides might you encounter with Origin Broadband?

  • Higher line rental - Origin's monthly line rental is not a budget rate.
  • No short contracts - 18 months is the minimum contract length for Origin's fibre deals, while standard broadband starts at 12 months.
  • BIggest savings require a long term commitment - The Supersaver deal with the biggest saving requires you to commit to Origin for two years - and you'll also need to be able to afford to pay almost £300 in one go.
  • Customer dissatisfaction - While Origin have typical ratings for speed, reliability and customer service, our customer satisfaction ratings.place them in the bottom three.
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