Origin

Truly unlimited broadband from an award-winning provider established on 2011

  • Award winning broadband
  • 24 hour UK-based technical support staff
  • Truly unlimited usage on all broadband packages
  • Free installation and router delivery
  • Option to make big savings by paying for a year or more upfront

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Origin Broadband
£17.99 per month
12 month contract

No upfront cost

  • Truly unlimited usage
  • Up to 17Mb download speed
  • Save up to £371.53 by paying up front!**
  • Optional upgrade to an AC-rated wireless router available
  • Only pay for the calls you use
  • Free connection
  • 12 month contract

Buy now

Origin Fibre
£21.58 for 6 months
£31.58 thereafter

No upfront cost

  • 6 months reduced price
  • Up to 38Mb download speed
  • Up to 10Mb upload speed!
  • Truly unlimited usage
  • Save £138.45 by paying up front!**
  • Optional upgrade to an AC-rated wireless router available
  • Only pay for the calls you use
  • Free connection
  • 18 month contract

Buy now

Origin Max
£27.99 for 6 months
£37.99 thereafter

No upfront cost

  • 6 months reduced price
  • Up to 76Mb download speed
  • Up to 19Mb upload speed!
  • Truly unlimited usage
  • Save £183.83 by paying up front!**
  • Optional upgrade to an AC-rated wireless router available
  • Only pay for the calls you use
  • Free connection
  • 18 month contract

Buy now

** Select Supersaver Deals to make huge savings by buying broadband and line rental with one upfront payment for 12, 18 or 24 months.

Reasons to choose Origin Broadband

  • Affordable standard broadband - standard broadband from Origin is free. You only pay the monthly line rental.
  • Make big savings on Supersaver deals - you can save up to 30% off the total price by paying for broadband and line rental up front
  • Fibre packages available - there are two fibre options, with speeds of up to 38Mb and up to 76Mb.
  • Fast upload speeds available - upload speeds on the top end fibre deal are up to 19Mb.
  • Free fibre installation - installation is free, including for fibre broadband.
  • 24-hour UK based tech support - get the help you need with Origin's phone and email support.
  • Free router included - all deals include a free router with free delivery.

Possible Downsides

  • Longer fibre contracts - fibre broadband is only available on an 18 month deal.
  • Best value deals come with high up front costs - to get the cheapest deals you must be able to afford to pay a large sum in advance.
  • Line rental pricier than many rivals - Origin's monthly line rental costs more than some other providers.
  • Short introductory fibre offers - fibre packages revert to full price after six months.
  • No frills service - few extras are thrown in beyond the essentials.

Features at a glance

  • Up to 17Mb on standard broadband, 76Mb on fibre

  • 12 month contracts on standard broadband, 18 months on fibre

  • Truly unlimited usage allowances on all packages

  • Free connection and router delivery

  • UK based customer and 24/7 technical support

  • Free broadband hub

  • Only pay for the calls you use as standard, Evening + Weekend and Anytime packages available

3 stars
  satisfaction rating based on 318 customer ratings since 2016-03-05. See more Origin customer ratings and reviews.

Details last checked on 2017-02-24

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Origin.

Customer Ratings Summary

  • Satisfaction
    3 stars
  • Speed
    2.8 stars
  • Reliability
    2.9 stars
  • Customer Service
    3.2 stars

Based on 318 customer ratings since 2016-03-05

Show all time ratings

Add your own review of Origin

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Absolute joke of a company, internet been off for 5 daysbive phoned up over 30 times and been on hold for over 2 hours per call!!! They still don't know the problem worst company ever please avoid its cheap for a reason
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Liverpool Origin  
Do not go with this company!,as soon as you sign up they take money out off you account.then I didn't hear from them just 1 email saying I'm in the system a week later I phoned them which took 1hour waiting on the phone then they said it would take another week for the router to be sent...week later no router! So I cancelled it ( anther hour on the phone) 4 weeks later still waiting for my payment they took out and when you phone them they send you to speak to someone else that doesn't answer the phone after an hour so you end up putting the phone down....
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Salford Origin  
Please refer to my earlier review of 2016-12-27. Yet more problems have arisen. I've just been onto Origins new portal and glad that I did because in red letters it states that I am behind with my payments. I paid a year in advance for Broadband and a year in advance for anytime calls when I joined. There was an initial payment of £5.16 billed in January and this was taken via direct debit on February 10th and clearly shows on my bank statement as paid. This morning I spent my time trying to contact Origin via online chat (no one answered)I eventually got an answer via telephone and was told to just ignore the red letter demand and that it was "probably teething problems". I don't want to "just ignore" it. I want them to delete the demand so that I know that it's not going to get worse as red letter demands do. This company has been a pain in the neck since I joined them. I wish I hadnt.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    3 stars
Brighton Origin  
Opened up 2 accounts on the same day 23/01/2017 for 2 properties. Then we cancelled one of them on the same day as we have decided to landline free in one property.Telephoned the same day to cancel only for wrong one to be cancelled - we found this out 7 days later. 3 weeks after our connection date still without internet. Found out today the wrong one is still connected. No refund of the cancelled contract and unable to get through on the phone. Webchat no use as i keep getting told a manager will contact me - they don't. No replies from provisioning. Don't care how cheap a service is, if there is no customer service then it is a waste of money. Going to cancel everything with them and go elsewhere....
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
West Yorkshire Origin  
Originally took well over 20 days to get me live on ADSL and I've been waiting 22 days to go live on fibre without ever being contacted. I've contacted them multiple times and have been told each time that they have no news on an upgrade date. I've been waiting so long that the BT website no longer says that fibre is available as it is over capacity. I waited MONTHS for it to be available and they potentially make me miss out by being so incredibly slow. Unbelievably poor service - Keep well clear
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Milton Keynes Origin  
Dependent on Openreach, which is fine but they didn't seem to be able to contact Openreach to determine the problem with my service. Went almost 2 weeks with no service despite being told multiple times that it'd be online within 24 hours or they'd explain the fault. Often long wait times, although WeQ4U worked fine so didn't bug me much. Extremely cheap prices, especially if paid in advance.
  • Satisfaction
    3 stars
  • Speed
    2 stars
  • Reliability
    5 stars
  • Customer Service
    1 star
London Origin  
I moved to Origin Broadband as it was cheaper than Sky, now i know why. The only way you can interact with them is over the phone, there is no email support and no web ticketing facility, the phone support lines have very very very long wait times. I've never actually been able to get through. I contacted them on Twitter and they send me a direct message saying they would arrange for someone to call me ASAP. I've been waiting over week so far with no phone call

The speed compared to Sky is terrible, lots of buffering and visibly slow pages load times.

If I could give them zero stars I would have.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    2 stars
London Origin  
I placed an order to transfer my phone and broadband to Origin in December 2016. According to Origin they have been providing my telephone line since January 31st. However I'm still connected to my old provider network and still paying them. Origin haven't the vaguest clue about telecommunications or customer service. They do, however, excel in one area and that is taking money. My advice would be to avoid them at all cost. Find a proper supplier.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Cumbria Origin  
Awful service, joined 01/01, no internet for 20 days. Hours holding on to speak to customer services and tech- please ring the number from their website and check this before signing. Promised call backs and Engineer visits- none happened. Are refusing to refund.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Manchester Origin  
AVOID THIS COMPANY!
Been with Origin for just over 2 months, only chose them because they were the cheapest at the time, big mistake. It's fair to say if you buy cheap you get cheap! Got through to the sales team fairly quickly (no surprise there!) but if you need to ring customer services or technical support expect to be on hold for over an hour and a half, (I even had time to make an entire chilli con carne and wash up before my call was answered!) Anyway my Internet cut out 8 days ago, and I've been on the phone virtually every night for hours on end trying to get it resolved. To be fair to them the staff are very friendly and try to be helpful but they are not trained to a high enough level to provide useful advice, so I've been passed from pillar to post only to be told there's nothing they can do to help me until they speak to an external company. I was promised they day my internet went down that I would be contacted within 24hrs but heard nothing so I've wasted several evenings waiting on the phone to them and the problem has still not been resolved!
So I am now effectively paying for a service that I don't have with no guarantee that I will get the money refunded to me, or at least not any time soon.
This company clearly do not have the man power or the training to provide an good level of service to its customers, something which it promises to do in the terms and conditions.
Avoid at all costs, don't be tempted by the low prices it's honestly not worth the chew!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Teesside Origin  

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Sky Q Hub

Why getting a new router can speed up your broadband

Posted on 2016-11-22 11:35 in News Features Virgin Media Origin TalkTalk Zen EE Vodafone Plusnet Sky BT

If you find broadband speeds confusing, you're not alone. What speed broadband providers advertise and what you actually get are rarely the same thing. The ASA has recently announced that it will be taking steps next year to bring clarity to the entire issue.

But that's a way off. In the meantime there are steps you can take to ensure you achieve speeds closer to what you were expecting.

You may not know that your Wi-Fi router can have a massive impact on the internet speeds you get throughout your home. Since the provider supplies the router we tend to assume that they're automatically good enough. But that isn't always true - sometimes they're old or slow, and not capable of handling a superfast broadband connection.

In these cases, upgrading to a more powerful router can help speed up your broadband dramatically.

How a new Wi-Fi router can help

Let's start with the technical bit.

The performance of a router is determined by the wireless standard that it uses. The best modern routers use the latest standard, called 802.11ac. It's the fastest available, and it runs on the 5GHz band which is clean and interference free.

802.11ac superceded the 802.11n standard. This is much slower - perhaps half or even a third of the speed - and it commonly runs on the 2.4GHz band which is much more prone to interference from other electrical devices in your home. As a result, the signal is not just slower but it gets much weaker the further it travels.

The router as a bottleneck

Many broadband providers supply an N-rated router with their packages, and it may not be up to the job. Tests show that 802.11n routers have a real world top speed of 50-100Mb, at close range. At a distance of 20 metres, and with a few obstacles like walls and floors in the way, that speed can be slashed in half - or worse.

So, if you've got a high-end fibre package and are getting speeds of 50Mb or more, then an N-rated router simply won't cut it. Your broadband is faster than your router, and the router becomes a bottleneck. Even on an entry-level fibre deal, with speeds of 25Mb, you'll be pushing it. You might find you get good speeds downstairs, but that they fall off sharply in the bedrooms.

In both cases, upgrading to an AC-rated router is likely to give you a major speed boost. The exception is standard broadband. Here, the speeds top out at 16Mb, and in practice are usually somewhat slower. An N-rated router should be able to handle this.

An easy way to check if you're affected is to use our free Speed Test tool. Stand next to your router and run the test on your laptop. Then head to the furthest corner of your house and run it again. If there's a major discrepancy in your results then it could be a sign that you need to upgrade your router. (Or it could mean you need to find a better position for your router.)

Do you need a new router?

You can see why a slow router can mean you don't get the broadband speeds you were expecting. So do you need to upgrade?

When you're shopping for broadband deals, all our comparison tables have icons to show what kind of router you're getting. Click the More Info button to see whether there's an option to upgrade to a better router when you sign up.

What router do you get?

  • Many of the major providers now supply AC-rated routers with all their packages. This includes TalkTalk, Vodafone and Virgin, while Sky also provides the new Sky Q Hub if you are a TV customer.
  • BT, Plusnet and EE supply 802.11ac routers with their fibre packages, and N-rated routers with standard broadband. BT offers a paid upgrade for standard broadband customers, but the other two don't.
  • Origin customers get an N-rated router, and need to pay at checkout to upgrade to a faster AC-rated unit.

If you've been with a provider for some time it's possible you're still using an older N-rated router and aren't getting the fastest possible speeds from your broadband. In this case it's worth checking with the provider to see if they'll swap your router for a newer model for free. Some may give you one in exchange for you signing a new contract. Just make sure you know exactly what you're getting, and that you aren't charged or placed on a new contract without knowing.

Lastly, a handful of providers, including Plusnet, Zen and Origin, allow you to use own router, so you can shop around and check independent reviews to get the best model for your needs.

The router is a frequently overlooked part of the broadband service. It's natural to assume that broadband problems are the fault of the provider, but the reality is that if your router is too slow you can easily be cutting your internet speed in half without even realising.

Give your router a quick check now to see if you would benefit from an upgrade.

Comments

Student Broadband Guide

Find the best student broadband deals for 2016

Posted on 2016-09-13 14:31 in Features Offers Origin BT Sky NOW TV Virgin Media

Good broadband is one of the essentials of student life. You need it for coursework and research; you need it for Game of Thrones and pulling an all-nighter on Call of Duty. But with so many broadband packages to choose from, how do you decide which to go with? What factors do you need to be aware of, and where can you find the best student broadband deals? Let's take a look.

When searching for broadband for your student accommodation you don't just need the best deal, you need the right deal. It's important to get the right length of contract - if you finish uni next June you don't want to still be paying for your broadband in August - and you also need to think about what speeds you need. A student house with two people will have vastly different internet requirements to a house with eight people.

Our newly updated Guide to Student Broadband can help you with this. It's got all the advice you need, and will also point you towards the best offers around.

Top student broadband offers 2016

Fortunately, many providers offer exclusive deals for students. They come with nine month contracts - to cover you during term time and no more - and include superfast fibre broadband options. Here's our pick of some of this year's best student offers.

  • Sky Broadband Unlimited for Students: a nine month contract with completely free standard broadband with free connection - you only pay line rental!
  • BT Unlimited Infinity for Students: nine month contracts on up to 52Mb and up to 76Mb fibre broadband, with free access to BT Sport and a £25 Costa gift card.
  • Virgin Media VIVD 200 for Students: for the largest or most demanding households you can get up to 200Mb fibre broadband (so long as you're in a coverage area). Cheaper 50 and 100Mb packages are also available.
  • Origin Broadband: Origin's basic broadband service isn't a student special, but it is one of the cheapest deals around. Get 12 months of internet access for free, paying only line rental.
  • NOW TV Fab Fibre with TV pass and Calls: NOW TV offers up to 38Mb fibre broadband with no contract - you can cancel at any time. You get a TV pass, too, with your choices being Entertainment, Sky Cinema or Sky Sports.

Check out our Guide to Student Broadband for the lowdown on all these deals and many more, plus answers to any other questions you might have. Keen video gamer? Want to watch Premier League football? Need mobile broadband on your laptop? That's all covered, too!

Comments

Origin Buyers Guide

Can I get Origin Broadband?

Origin Broadband is available UK-wide, using a combination of the Openreach network and its own equipment depending on where you live.

In most areas you'll get Origin Broadband through Openreach, but across parts of Yorkshire the provider has installed its own equipment in telephone exchanges. The price is the same whichever you get, although performance may be different.

What packages are available?

Origin Broadband offers three basic packages:

  • Origin Broadband: standard broadband with download speed of up to 17Mb, truly unlimited usage, on a 12 month contract
  • Origin Fibre: mid-range fibre broadband with download speed of up to 38Mb and upload speed of up to 10Mb, truly unlimited usage, on an 18 month contract
  • Origin Fibre Max: high-end fibre broadband with download speed of up to 76Mb and upload speed of up to 19Mb, truly unlimited usage, on an 18 month contract

All the speeds are advertised as 'up to' due to the number of factors that can affect broadband performance. Check out our guide to broadband speeds for more information on this.

All the services are unlimited, with no download limits, fair use policy or traffic shaping. Installation is free (as long as you don't need a BT line installed), and you also get a free Asus DSL-N16 wireless router. No phone call allowance is included with the deals, although there is the option to add one when signing up.

In addition to these, Origin has four Supersaver deals which offer significant savings over the standard deals:

  • Origin Broadband & Line Rental Supersaver 12: pay up front for 12 months of unlimited standard broadband with download speed of up to 17Mb. Works out 20% cheaper than paying monthly for the same package
  • Origin Broadband & Line Rental Supersaver 24: pay up front for 24 months of unlimited standard broadband with download speed of up to 17Mb. Works out an impressive 30% cheaper than paying monthly for the same package
  • Origin Fibre & Line Rental Supersaver 18: pay up front for 18 months of unlimited fibre with speeds of up to 38Mb. The deal is 15% cheaper than paying monthly for the same package
  • Origin Max & Line Rental Supersaver 18: pay up front for 18 months of unlimited fibre with speeds of up to 76Mb. The deal is 19% cheaper than paying monthly for the same package

For each of these deals you pay a single lump sum in advance, rather than paying monthly. This brings you savings of between 15% and 30% depending on the type and length of package you choose. The other details remain the same, including the free router and unlimited usage allowance.

Which package should I choose?

What speed do you need? And can you afford to pay up front? Those are the questions when choosing the right Origin Broadband deal.

All of Origin's packages have similar features and terms - they're all unlimited, for instance. The lengths of the deals range from 12 months to 24 months.

The most important thing is to pick the right speed. If you're in a smaller household or have relatively less demanding requirements, the standard broadband package may be good enough.

If you're in a larger household with people watching Netflix, playing Xbox online and downloading large files all at the same time then a fibre package is likely to be better suited to your needs. If you use cloud storage or share a lot of media content online, the faster upload speeds of the top end package might benefit you.

After that you should decide whether you are willing and able to pay the full cost up front. If you are then choosing one of Origin's Supersaver deals is almost a no-brainer - you can knock up to a third off the price compared to paying monthly for the same service. However, it's important to be aware of the potential risks.

When taking a Supersaver deal you're buying your internet access outright for an allotted period of time, rather than subscribing to an ongoing service. So if you've signed up to a 24 month deal but find yourself wanting to switch providers early, you cannot just buy out the last months of your contract at a reduced price as you would on a normal deal. You've already paid: you can switch, but you won't get any sort of refund.

This puts you at the mercy of any changes that occur over the length of your deal. This might include changes in performance levels or customer service, or even bigger things. It's not totally uncommon for smaller providers to be bought out by larger ones. Meanwhile, other providers offering faster and more attractive services could become available in your area.

Origin Broadband is in the top three for our customer satisfaction ratings, so taking a 12 month Supersaver deal would appear to hold little risk, and maybe the 18 month deal, too. The 24 month Supersaver offers the best value, but two years is a long time in broadband. You should think more carefully about that offer - are the savings worth the potential risks?

Points to consider before you choose:

  • How many people will be using your internet connection, especially for streaming or downloading?
  • Are you happy to sign a longer contract, or would you prefer a shorter one?
  • Would you prefer to pay the full cost up front instead of monthly?
  • Is speed or price your biggest priority?
  • Do you upload a lot of large files to the internet, such as video files?

Compare all Origin packages.

What do I get when I sign up?

It's important to know what you'll get when you join a broadband provider. In the case of Origin Broadband, extras are a little thin on the ground.

  • Asus DSL-N16 wireless router - Each customer gets a free N-rated Asus router, with free delivery. The router itself is relatively basic, but should be good enough to provide top speeds for all the packages. There is the option to upgrade to a more powerful when you sign up.
  • Free installation - Installation is free for the standard and fibre packages when migrating from other providers. You will be charged, though, if you need a new BT line installed.
  • 27/7 UK tech support - Origin's tech support is based in the UK and available 24/7, 365 days of the year. You can contact them via phone, email or even Twitter.

What are the benefits of Origin Broadband?

Why sign up to Origin Broadband? Let's take a look at where they shine.

  • Very cheap standard broadband - Origin's standard broadband offering is free. You only need to pay line rental.
  • Great value Supersaver deals - You can make major savings by paying up front for broadband and line rental instead of paying monthly.
  • UK based tech support - You can get any problems solved quickly with full, free tech support based in Yorkshire.
  • Truly unlimited - All of Origin's packages are truly unlimited. With no usage limits and no traffic shaping you can use the service however you choose.
  • Fast upload fibre available - The fibre packages have potentially fast uploads speeds, making them a good bet for more demanding users.
  • Referral benefits - Recommend Origin to your friends or family and you'll get a £25 off your bill when they sign up.
  • Award winning - Origin Broadband has won numerous awards, including for its investment in its network.
  • Highly rated - At the time of writing, ratings left by Origin Broadband customers using our speed test put them in the top 3 providers for all categories.

What are the drawbacks of Origin Broadband?

No-one's perfect. What possible downsides might you encounter with Origin Broadband?

  • Higher line rental - Origin's monthly line rental is not a budget rate.
  • No short contracts - 18 months is the minimum contract length for Origin's fibre deals, while standard broadband starts at 12 months.
  • BIggest savings require a long term commitment - The Supersaver deal with the biggest saving requires you to commit to Origin for two years - and you'll also need to be able to afford to pay almost £300 in one go.
  • Short introductory offers - The fibre packages have very attractive introductory prices, but these expire six months into the 18 month deal. Make sure you know exactly what you'll be paying.
Broadband.co.uk