VISPA Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for VISPA.

How VISPA compares:

Typical Satisfaction
Typical Speed
Typical Service
Typical Reliability

Recent customer ratings for VISPA

Based on 157 customer ratings since N/A Sep 2015

Satisfaction

3.1 stars

Customer Service

3.4 stars

Speed

2.61 stars

Reliability

3.11 stars

Add your own review of VISPA

4 Customer Reviews over pages

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Reviewer

Stephen

Location

Shrewsbury

Date

09/02/2023

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

I have been with Vispa many years and have been totally satisfied with their service. The speed is what I pay for and its consistent. The helpline is (Jade) knowledgable and quick. There are times when she is over-run as the network has an issue, but generally this is quickly resolved. The reason for the review now is that Vispa has introduced a new Status page, it is very helpful and saves ringing the helpline.

Reviewer

Ceri Bates

Location

Gateshead

Date

01/08/2022

Ratings

Satisfaction

2.00 stars

Customer Service

3.00 stars

Speed

3.00 stars

Reliability

1.00 stars

Comments:

So far not a great experience. Regular drop outs through out the day, and really hard to get hold of anyone!! Got given this number to Whatsapp.. +440330885800... have done that today and still no reply. Pricey service and unreliable.

Reviewer

Jim Rea

Location

Markington

Date

31/12/2021

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Vispa and British Fibre have an exclusive contract to provide internet and phone access to our new build neighbourhood. The oldest houses are a year old and have always have horrible internet access. The infrastructure itself is poorly implemented and Vispa rarely responds to tickets or calls. If you call them you will almost certainly speak with Jade. . .she appears to be the only person who answers the phone. She is a very nice person, but there has been no movement on the issue. They blame British Fibre, but the only way that we can get through to BF is via Vispa. If you have an option. . .DO NOT take Vispa as your ISP.

Reviewer

Frank Cooper

Location

Warrington

Date

09/12/2017

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

4.00 stars

Reliability

2.00 stars

Comments:

Broadband is good when it choses to work. However, when there is a problem you can not contact vispa except by email. They only respond when they chose to fix the problem. Last time was over a week. It is not working today but as their website is also down I can not even contact them via email. Only way to get a response is by writing negative reviews about them. They never responded to my official complaint either!