Sure Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for Sure.

How Sure compares:

Typical Satisfaction
Typical Speed
Typical Service
Typical Reliability

Recent customer ratings for Sure

Based on 0 349 customer ratings since Jun 2025 Sep 2016

Satisfaction

3.19 stars

Customer Service

3.14 stars

Speed

2.79 stars

Reliability

2.92 stars

Add your own review of Sure

2 Customer Reviews over pages

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Reviewer

Location

Falklands

Date

04/03/2022

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

They charge £10 for 100 minutes of WiFi in the Falklands islands. Connection is dire and after running a test I was getting 0.08mbps.

Reviewer

Nigel Pinsard

Location

Guernsey

Date

10/03/2018

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

2.00 stars

Comments:

Shocking internet reliability for the last few days. Broadband drops out every 10 or so minutes. Waiting for a response from Sure! Not a cheap connection so you would really hope they would be able to sort themselves out but alas no. Seriously considering an alternative, already changed our mobile provider away from Sure in favour of a superior less expensive option.